SP
Shubham P.
Software developer
Mid-Market (51-1000 emp.)
"Effortless Integration and Smart Information at Your Fingertips"
5/5
What do you like best about Guru?

Guru's biggest strength is how effortlessly it integrates into everyday work. The browser extension is incredibly smart; it shows the right information at the moment you are writing an email, responding to a chat, or browsing a tool. Instead of searching through folders, the answer simply appears where you are working. The verification system is also a standout feature. Each piece of information is assigned an expert who must periodically confirm that the content is still correct. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Guru can become a bit overwhelming during setup, especially when organizing large collections and defining permissions for different teams. Maintaining the verification cycle also requires discipline; if owners don't review their cards regularly, the workspace can accumulate outdated content. The UI, while rich, can sometimes feel dense, especially for new users who are simply trying to find one piece of information. Review collected by and hosted on G2.com.

Javier N.
JN
Javier N.
Senior Partner Success Manager
Mid-Market (51-1000 emp.)
"Boosted Our Team Efficiency and Knowledge Sharing"
5/5
What do you like best about Guru?

What I like best about Guru is how much it boosts both individual and team efficiency.

It cuts down the time we spend hunting for information and helps us organize knowledge and internal processes in a clean, accessible way. Instead of scattered docs and repeated questions, everything lives in one place, kept up-to-date and easy for anyone to find. It’s saved us hours and made cross-team alignment much smoother. Review collected by and hosted on G2.com.

What do you dislike about Guru?

1. Keeping content updated can require discipline

Guru does a great job surfacing knowledge, but it still relies on teams to regularly verify and maintain cards. Without clear ownership, information can become stale.

2. The verification system can feel demanding

While helpful, the reminders and verification workflow can become a bit noisy for teams with large knowledge bases or many SMEs. Review collected by and hosted on G2.com.

SP
Shubham P.
Software developer
Mid-Market (51-1000 emp.)
"Seamless Integration That Elevates Daily Workflow"
5/5
What do you like best about Guru?

The most impressive aspect of Guru is how naturally it integrates into everyday work without forcing the user to switch tools or interrupt their workflow. Whether you're responding to customer chats, writing emails, troubleshooting an issue, or collaborating in Slack or Teams, Guru brings relevant information to you automatically. Review collected by and hosted on G2.com.

What do you dislike about Guru?

The biggest challenge with Guru is the initial setup and ongoing maintenance, especially for larger companies. Creating the correct structure, collections, boards, groups, permissions, and verification rules can feel overwhelming for admins. If teams don't maintain proper ownership, some cards may expire or remain unverified, which creates unnecessary clutter. Review collected by and hosted on G2.com.

RP
RACHIT P.
Quality Assurance
Mid-Market (51-1000 emp.)
"Fast Integration and Reliable AI Features Enhance Everyday Workflow"
4.5/5
What do you like best about Guru?

Guru.ai is very easy to use becuase of its clean, card based inteface and seamless integration provided by its extensions and native connectors tools. And its implementation process is so smooth that take zero time to configure things and adopt platform. so now it becomes daily part of the my worflow. And Also it provides large numbers of features with AI so it becomes reliable tool for information accuracy. Review collected by and hosted on G2.com.

What do you dislike about Guru?

In Guru.ai sometimes it requires very precise keyword to retrive specific content. And big challenge is content maintenance as knowledge base becomes bigger content verification of GURU AI starts failing to verify the accuracy of the informatin. And Also Customer Support responses are delayed for complex technical and billing issues. Review collected by and hosted on G2.com.

Austin D.
AD
Austin D.
Advisor success Associate
Mid-Market (51-1000 emp.)
"Essential Tool for Managing Complex Processes"
5/5
What do you like best about Guru?

I find the AI feature in Guru amazing. It helps me get answers to questions without having to track down specific team members who might be busy. It also helps me search for information very quickly, and I like that there's a resource option to find the specific Guru card that the AI refers to. The AI feature is definitely the best part of Guru, especially because it helps me quickly figure out how to do processes and tasks at my job, even if they're not frequent tasks or are new to me. Review collected by and hosted on G2.com.

What do you dislike about Guru?

n/a Review collected by and hosted on G2.com.

John Zoren C.
JC
John Zoren C.
Outbound Sales Representative II
Mid-Market (51-1000 emp.)
"Easy Search with Compact, Informative Results"
5/5
What do you like best about Guru?

it is easy search and all information is compact and informative Review collected by and hosted on G2.com.

What do you dislike about Guru?

the generic searches that makes things cluttered and not onpoint at some time Review collected by and hosted on G2.com.

Anna M.
AM
Anna M.
Director of HR
Mid-Market (51-1000 emp.)
"Essential Intranet Replacement with Smart Features"
4.5/5
What do you like best about Guru?

I love the search function in Guru, as it is comprehensive and easy for new employees to use with simple inquiries like 'benefits' or 'policies'. I also appreciate the AI response bot on Slack, which learns quickly from positive or negative feedback. Additionally, setting up Guru was fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Sometimes the responses from the AI response bot are inaccurate. Review collected by and hosted on G2.com.

Tawni V.
TV
Tawni V.
Customer Success Manager
"Essential Tool for SOP and Problem-Solving"
5/5
What do you like best about Guru?

I use Guru as a resource for SOPs and how-tos at work. I love the embedded app that makes it easy to follow along while solving issues or using the SOPs. The ease of use and the AI's ability to answer questions are standout features for me. I really appreciate the AI search question and answer feature because it is quick and easy. When I am unsure of a small detail a client is asking for, I can quickly type and find an answer or resource. Review collected by and hosted on G2.com.

What do you dislike about Guru?

The bookmarking organization leaves a lot to be desired. It feels hard to go in and find what is bookmarked or why I bookmarked it. For instance, when you open it, it says 'My favorite cards' and that I haven't favorited. But I have, they are just organized in folders so I have to also go into the dropdown and select the right place where I favorited it. I'd rather have the folders as the option in my favorites instead of a favorites as a folder. Review collected by and hosted on G2.com.

Richard B.
RB
Richard B.
Customer Success Manager
Small-Business (50 or fewer emp.)
"Organized Processes, Needs Better Formatting"
5/5
What do you like best about Guru?

I like using Guru to keep our processes neatly organized and appreciate how it serves as a go-to source for all our processes. I love the ability to make a well-structured knowledge base, and I find it very useful to be able to make multiple boards for multiple teams. The initial setup was pretty easy as well. Review collected by and hosted on G2.com.

What do you dislike about Guru?

The formatting is not the best. It would be better if I could just copy-paste from Word without having to go through loops for the format to look the same. Review collected by and hosted on G2.com.

Ishan S.
IS
Ishan S.
Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator
Hospital & Health Care
Small-Business (50 or fewer emp.)
"A Simple, Structured Knowledge Hub for Consistent Clinic and Education Work"
4.5/5
What do you like best about Guru?

I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education and teaching content. In my professional work, I regularly deal with a large amount of repeated information such as diet guidelines, disease-based nutrition advice, lifestyle recommendations, and educational explanations. Managing this information properly and keeping it easy to access is very important for maintaining consistency in clinic and education work.

What I like best about Guru is its clear focus on organizing and managing knowledge in one place. Instead of keeping information scattered across documents, notes, or different tools, Guru provides a structured way to store important content. For someone working in health and education, this can include diet protocols, patient guidance points, commonly explained nutrition concepts, and teaching notes that are used again and again.

In a clinic and education setup, having the same information available in a structured format also reduces dependency on memory. Guru can help avoid small inconsistencies that happen when the same diet or lifestyle advice is explained differently each time. This is useful when accuracy matters, especially in health-related guidance.

Guru also feels suitable for maintaining long-term reference content. Over time, diet protocols and educational explanations evolve, and having them stored in one place makes updating and revising easier. Instead of rewriting content, existing information can be refined and reused.

Guru feels simple and practical rather than complex. The way information is arranged makes it easier to search and find specific points when needed. This is useful during clinic hours when quick reference is required, or while preparing health education material where accuracy and consistency matter. The overall setup and implementation also seem straightforward, which is important for professionals who do not want to spend too much time learning a new system.

For health education and teaching work, Guru can act as a central reference library. Educational explanations, structured notes, and frequently used content can be stored and reused without rewriting everything each time. This helps maintain the same quality and clarity in explanations given to patients, students, or during awareness sessions.

From a workflow perspective, Guru appears flexible enough to fit into regular professional use. It does not seem overloaded with unnecessary features, which keeps the experience focused. Even if it is not used continuously throughout the day, it works well as a reference tool that can be accessed whenever information needs to be reviewed, updated, or reused.

Another positive point is that Guru looks easy to integrate into existing work routines. Information stored in Guru can support clinic operations, education planning, and content preparation without disrupting daily tasks. Overall, Guru feels like a well-designed knowledge management platform that supports organized thinking, improves consistency, and helps professionals handle information more efficiently in health and education-related work. Review collected by and hosted on G2.com.

What do you dislike about Guru?

One limitation I notice is that Guru can take some time to get fully organized in the beginning. Setting up knowledge in a structured way requires planning, which can feel slightly time consuming at first, especially for professionals who are already managing busy clinic or teaching schedules.

Another point is that the platform works best when information is regularly updated. If content is not reviewed or maintained properly, it can slowly become outdated. This means some discipline is required to keep the knowledge base accurate and useful over time.

For individual professionals or small setups, Guru may sometimes feel more powerful than necessary. Some features seem more suited for team-based workflows, so using it efficiently as a single professional may require adjusting how it is used.

Overall, these are manageable limitations. They do not reduce the value of Guru, but they do require some initial effort and consistent maintenance to get the best results in daily professional use. Review collected by and hosted on G2.com.