I find Guru really helpful in reducing repeat questions, which is a big time-saver. It also enables faster onboarding for new team members, which is great. What I like most about Guru is that it delivers instant answers within tools like Slack and the browser, making it very convenient to use. Additionally, the content verification feature ensures that information remains accurate, which is very important to me. I also appreciated the straightforward card creation process during the initial setup. Review collected by and hosted on G2.com.

I find the notifications and alerts lacking in some way, especially the verification and update reminders. Review collected by and hosted on G2.com.

Guru is very easy to use, and only takes a short time for you to be familiar with it. Searching for Guru articles works like other search engines. Most of the necessary information can be located as long as you know the right keywords. Review collected by and hosted on G2.com.

Some of the information can't be found in Guru. Also, if you don't know the keywords to use, you might not be able to locate the correct Guru article. Review collected by and hosted on G2.com.

I love how easy it is to use Guru for knowledge sharing within our technical support team. The platform made the initial setup a piece of cake, especially with the assistance of a supportive staff member who helped us understand how the tool could fit our needs. I particularly enjoy the ease of configuration and find the customization options straightforward, which allows us to tailor the tool to our specific requirements seamlessly. Furthermore, the support team is excellent, providing valuable assistance that enhances our experience with Guru. Review collected by and hosted on G2.com.

I find maintaining different folders within collections somewhat challenging. Additionally, moving cards from one collection to another is not as easy as I would like it to be. Review collected by and hosted on G2.com.

I find Guru incredibly valuable as a knowledge base in my role as a customer service representative. It's my go-to place when I am unsure of the processes I need to follow, which makes navigating complex issues much easier. The most important and useful part of Guru is the new AI update. The Guru AI is very user-friendly. I appreciate that I can just type in my question, and the AI responds based on all available articles, saving me time and effort in searching for information. Additionally, the search box is a significant feature for me because that's where I can efficiently search for answers, enhancing my productivity. These functionalities encourage me to continue using Guru. Review collected by and hosted on G2.com.

I found the initial setup of Guru somewhat challenging. The difficulty arose from the fact that while all the information is available, it is not well-sorted. This lack of organization made it harder than expected to get started and might have delayed the effective use of the tool in my role. Review collected by and hosted on G2.com.

I love that Guru is very fast and accurate, which makes accessing information for my cases efficient. It nicely organizes information by topic, which is incredibly helpful. The initial setup was very easy, which I appreciated. Review collected by and hosted on G2.com.

everything is ok Review collected by and hosted on G2.com.

I appreciate that Guru provides the specific information I need, like giving me the exact customer care numbers when I ask, which is really helpful. I also like that Guru has new updates related to cruise information. It's great that it provides cruise and travel information in just a fraction of minutes, which is super convenient. Setting up Guru was easy, and these features make it really valuable to me. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

It's easy to use, and if the cards have the keywords, the search for a specific card is very fast. It's the tool to go to when I need to search the correct workflow to ensure the best assistance possible while following the company's guidelines. Review collected by and hosted on G2.com.

When a workflow is complex and needs to have lots of steps to be checked, it would be better if other colors or font sizes were allowed, since sometimes important steps are easily missed with so much information. Review collected by and hosted on G2.com.

The topic itself and on how we can process things, it is listed from all the steps needed. Review collected by and hosted on G2.com.

Needs specific name to search for some cases other than that none. Review collected by and hosted on G2.com.

Guru offers an impressive array of benefits that can enhance your experience. One of the standout features is its ability to streamline information sharing, making it easier to access valuable insights when you need them. Additionally, the platform promotes collaboration, ensuring that you can work seamlessly with your team. Guru's user-friendly interface is another highlight, enabling you to navigate effortlessly and find what you're looking for. Ultimately, the focus on knowledge retention and easy accessibility makes Guru a fantastic tool for boosting productivity and efficiency in your daily tasks. Review collected by and hosted on G2.com.

While every tool has its areas for improvement, Guru presents a solid set of features that generally meet user needs. Some users may look for enhanced customization options to tailor the platform more closely to their specific workflows. Additionally, a few might appreciate more integrations with other tools they use regularly, as this could provide a more seamless experience. However, the overall strengths of Guru tend to outweigh these considerations, making it a valuable resource for many. Review collected by and hosted on G2.com.

I like how complete the cards can get in Guru. They can be linked to other cards, allowing me to connect knowledge and make references to other topics. It's also easy to embed these cards in Slack to share with the team, making it convenient for reading and updating. Additionally, it's easy to add links to Google Docs. Review collected by and hosted on G2.com.

I don't like that users don't pay attention to the notifications or update/approval requests. Review collected by and hosted on G2.com.