GuildQuality Pros and Cons

GuildQuality is highly effective in collecting customer feedback via phone, mass text and email follow-ups. This makes the response rate high while ensuring most of the views of the customers are captured due to the use of more than one channel. Review collected by and hosted on G2.com.

GuildQuality’s reporting feature is not very intuitive and offers a somewhat disjointed experience. The data can only be exported for further analysis and the reports generated cannot be customized to an extent. It is not easy to narrow down the findings to certain topics of interest or yearlong trends. Review collected by and hosted on G2.com.

I enjoy how easy it is to send surveys to multiple clients. Review collected by and hosted on G2.com.

I felt the time taken to give feedback is bit delayed otherwise it is really great. Review collected by and hosted on G2.com.

I like how convenient it is to submit surveys to several customers Review collected by and hosted on G2.com.

The feedback time I think they should add texting Review collected by and hosted on G2.com.

It is a tool to measure impartially the customer's satisfaction. They reach out by phone, text message and email. The give you lots of ideas on how to increase the response rate and the customer satisfaction. Review collected by and hosted on G2.com.

Nothing really, I would like it to be easier to understand, but it is quite easy the way it is and you have an account manager who is always there to answer any question. Review collected by and hosted on G2.com.

It's an easy to use and automated software to aggregate client reviews. Reviews and ratings show up in online search which is good for our SEO. Review collected by and hosted on G2.com.

It's too easy for contractors to hide some or all of the areas that don't reflect well, giving consumers a false sense of trust. Review collected by and hosted on G2.com.

Guild quality is the platform of providing a resource to contractors, builders and services providers in a great way of connecting the members together Review collected by and hosted on G2.com.

I don't think have any dislike for this platform Review collected by and hosted on G2.com.

Very user friendly filters to drill into survey data and slice & dice information to get actionable insights Review collected by and hosted on G2.com.

Exporting to excel is a bit clunky. It works but it’s clunky. I would prefer to select what fields in wish to export. Also, and this may be more of a Google issue, I would like reviews of specific locations to pull into “reviews from the web” section in google. Not something I can control on either platform. Review collected by and hosted on G2.com.