GUIDEcx Reviews & Product Details

I like the ability to organiza my workload, have reminders for things that need to be worked on for myself/customers, and the option to see progress. Review collected by and hosted on G2.com.

There has not been anything that I don't like so far. Review collected by and hosted on G2.com.

Guide CX is a very intuitive product for everyone on the project and the ability to set dependencies and easily update timelines is a life saver. Our customers love having a live view of the project so they don't have to wait for static updates. I also really like the integrations with Jira and Slack, which has saved time and manual work for our PMs. However, the best part of Guide CX is definitely the support team who are very quick at responding and always are eager to help. Review collected by and hosted on G2.com.

I wish that projects on hold would pause each individual task, instead of continuing to send out task emails and marking them as late. Other than this, I have nothing I dislike about Guide CX. Review collected by and hosted on G2.com.

Provides collaboration, visibility and tracking that enables efficiency on an easy to learn and manage user interface Review collected by and hosted on G2.com.

I have had some issues finding projects and stuff - the search index can be improved a little Review collected by and hosted on G2.com.

Guide CX sends out the emails that keep the process going. Review collected by and hosted on G2.com.

There is nothing dislikable about Guide cx Review collected by and hosted on G2.com.

Helps us have a consistent onboarding process no matter which team member is handling. Automates some of the communication so we can focus on other tasks. Review collected by and hosted on G2.com.

Some limitations regarding the customization of the templates. Review collected by and hosted on G2.com.

I am an integrations implementation consultant and what I found useful from GCX is that I can pop into any current project that I'm a part of to pick up and download files from the client. The portal is great to get clients involved before I have to reach out to them in advance. It allows them to interact with sending what I need way before so I can immediately start. Great product so far! Review collected by and hosted on G2.com.

The UI can use a little work as sometimes it can look overwhelming with the many tasks on the timeline. It would be nice t update that so that users can manage their workflow faster with less clicks! Review collected by and hosted on G2.com.

I love the Plan view, where I can have different view to check my project. Review collected by and hosted on G2.com.

Sometimes GCX is too slow and takes a long time to resycn. Also it's so difficult to cut/paste content from the notes side. Review collected by and hosted on G2.com.

Standardizing emails and workflows. Amazing sales and onboarding team that "show" an ideal new customer experience. Get you out of Excel. Review collected by and hosted on G2.com.

Doesn't cover all of my edge use cases ;P Review collected by and hosted on G2.com.

It's visually easy to keep track of the tasks you need to handle. Review collected by and hosted on G2.com.

Nothing, it's a great tool. It's a little annoying when it defaults to list view but it's easy to switch back to board view. Review collected by and hosted on G2.com.

Our team has used GuideCX for onboarding streamlining and assistance. It's been super useful to immediately push task reminders to customers and employees. Review collected by and hosted on G2.com.

I dislike that I'm unable to add videos into our automated emails and that there is limited capability to customize the emails to look more like our own companies branding rather than GuideCX. I think this can lead to confusion for our own clients on what company they are working with. Review collected by and hosted on G2.com.