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GUIDEcx Reviews & Product Details

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GUIDEcx Integrations

(2)
Integration information sourced from real user reviews.

GUIDEcx Media

GUIDEcx Demo - Time Tracking
Get the right members on your team, working together at peak efficiency to drive customer engagement and profitability.
GUIDEcx Demo - Board View
Dive into the details of your project. Project info is contained in “cards” so you can see where tasks stand and identify steps to stay on track.
GUIDEcx Demo - Resource Management
In addition to capacity, project managers should consider a team member’s skillset when assigning tasks. Setting up functions and adding resources to those functions ensures the right people are being assigned to the right tasks, optimizing time and effort.
GUIDEcx Demo - Advanced Reporting
GUIDEcx reports are designed to shorten the distance between insight and action. Dig into project trends and bottlenecks so you can proactively manage your customers’ onboarding experience.
GUIDEcx Demo - Mobile App
Easily update project or task status, respond to a customer note, and upload an attachment. Enable push notifications so you never miss an update!!
GUIDEcx Demo - Gantt View
High level visualization of your project timeline. Simplify project reviews and status reports, make in-line adjustments, and see how the pieces of your project fit together.
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GUIDEcx Reviews (461)

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Reviews

GUIDEcx Reviews (461)

View 1 Video Reviews
4.6
461 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and streamlined onboarding process provided by GUIDEcx, which helps teams manage tasks and improve communication with clients. The platform's intuitive interface and robust support contribute to a positive user experience, allowing for effective project management. However, some users note occasional performance issues like slow loading times.

Pros & Cons

Generated from real user reviews
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NR
Mid-Market (51-1000 emp.)
"Organizes my whole workload"
What do you like best about GUIDEcx?

I like the ability to organiza my workload, have reminders for things that need to be worked on for myself/customers, and the option to see progress. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

There has not been anything that I don't like so far. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market (51-1000 emp.)
"Intuitive product, amazing team"
What do you like best about GUIDEcx?

Guide CX is a very intuitive product for everyone on the project and the ability to set dependencies and easily update timelines is a life saver. Our customers love having a live view of the project so they don't have to wait for static updates. I also really like the integrations with Jira and Slack, which has saved time and manual work for our PMs. However, the best part of Guide CX is definitely the support team who are very quick at responding and always are eager to help. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

I wish that projects on hold would pause each individual task, instead of continuing to send out task emails and marking them as late. Other than this, I have nothing I dislike about Guide CX. Review collected by and hosted on G2.com.

Response from Stacey Hatch of GUIDEcx

Thanks for taking the time to review GUIDEcx. It's great to hear that your team is saving time with the Jira & Slack integrations. We also love to hear that your customers are seeing the value in having more visibility on where projects stand. Providing teams with tools to better engage customers is a top priority at GUIDEcx.

We appreciate your feedback regarding on hold project tasks and have passed it along to our product team. If any questions or insights pop up, don't hesitate to reach out!

JC
Mid-Market (51-1000 emp.)
"Nice solution for managing onboarding projects collaboration"
What do you like best about GUIDEcx?

Provides collaboration, visibility and tracking that enables efficiency on an easy to learn and manage user interface Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

I have had some issues finding projects and stuff - the search index can be improved a little Review collected by and hosted on G2.com.

LW
Small-Business (50 or fewer emp.)
"Automation is a game changer"
What do you like best about GUIDEcx?

Guide CX sends out the emails that keep the process going. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

There is nothing dislikable about Guide cx Review collected by and hosted on G2.com.

NR
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"GuideCX Makes Onboarding for Teams Easier"
What do you like best about GUIDEcx?

Helps us have a consistent onboarding process no matter which team member is handling. Automates some of the communication so we can focus on other tasks. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

Some limitations regarding the customization of the templates. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Light User of GCX"
What do you like best about GUIDEcx?

I am an integrations implementation consultant and what I found useful from GCX is that I can pop into any current project that I'm a part of to pick up and download files from the client. The portal is great to get clients involved before I have to reach out to them in advance. It allows them to interact with sending what I need way before so I can immediately start. Great product so far! Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

The UI can use a little work as sometimes it can look overwhelming with the many tasks on the timeline. It would be nice t update that so that users can manage their workflow faster with less clicks! Review collected by and hosted on G2.com.

AR
Project Manager
Small-Business (50 or fewer emp.)
"GuideCX slow"
What do you like best about GUIDEcx?

I love the Plan view, where I can have different view to check my project. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

Sometimes GCX is too slow and takes a long time to resycn. Also it's so difficult to cut/paste content from the notes side. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Finally, the tool and advice I've longed for"
What do you like best about GUIDEcx?

Standardizing emails and workflows. Amazing sales and onboarding team that "show" an ideal new customer experience. Get you out of Excel. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

Doesn't cover all of my edge use cases ;P Review collected by and hosted on G2.com.

DK
Small-Business (50 or fewer emp.)
"GuideCX has made our jobs way easier to stay organized with onboarding tasks."
What do you like best about GUIDEcx?

It's visually easy to keep track of the tasks you need to handle. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

Nothing, it's a great tool. It's a little annoying when it defaults to list view but it's easy to switch back to board view. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
CT
Small-Business (50 or fewer emp.)
"A Great Automated Tracker and Project Manager"
What do you like best about GUIDEcx?

Our team has used GuideCX for onboarding streamlining and assistance. It's been super useful to immediately push task reminders to customers and employees. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

I dislike that I'm unable to add videos into our automated emails and that there is limited capability to customize the emails to look more like our own companies branding rather than GuideCX. I think this can lead to confusion for our own clients on what company they are working with. Review collected by and hosted on G2.com.

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Last activity over 2 years ago

What is GUIDEcx used for?

Pricing Options

Pricing provided by GUIDEcx.

Premium

Contact Us
4 Licenses +

Advanced

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4 Licenses +

Professional

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4 Licenses +
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GUIDEcx Features
Creation & Assignment
Due Dates
Task Prioritization
Planning
Project Map
Views
Templates
Monitoring
Tasks
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GUIDEcx