Guesty Pros and Cons

Guesty is such an excellent property management software to use! There are endless features, and my rep, Taylor, is always there to help me with questions. I never have to wait long if a problem arises and I need guidance; she is always there for my team and me! I cannot recommend Guesty enough for property managers! Keep it up, Guesty! Review collected by and hosted on G2.com.

I would like for a bit more features to be available on the accounting/ reporting aspect of Guesty. However, Guesty is constantly asking for feedback and making improvements to the software! I appreciate the amount that they listen to feedback! Review collected by and hosted on G2.com.

- Calendar Availability

- Owner Management / Statements

- Tasks & Check In Automation Review collected by and hosted on G2.com.

- Channel Management (Guesty vs. in channel)

- User Management Review collected by and hosted on G2.com.

Guesty constantly adds new integrations to the platform, allowing us to efficiently manage our entire tech stack. We also love our CSM Kari! We work very hard to use integrations and tech to improve our guest experience, and Kari is there for us to answer questions and quickly resolve any issues that arise along the way. Also, we love that Kari truly values our feedback and passes it along to help improve Guesty's products. Review collected by and hosted on G2.com.

As mentioned, Guesty is constantly adding integrations and expanding its in-house tech. While we love that, the challenges they face are similar to most high growth startups in that new releases can have bugs that aren't always resolved in beta testing. It's a consequence that we're willing to live with, given the excellent customer service that we receive along the way and the tech we can access before other PMS systems. Review collected by and hosted on G2.com.

Guesty is so easy to use the customer service is amazing! Taylor is so helpful and a pleasure to work with! Review collected by and hosted on G2.com.

Nothing that I can think of! This platform is so easy and efficient to use! Review collected by and hosted on G2.com.

What I like best about Guesty is the user interface and how user-friendly the software is. It is straightforward to train my team members on this software. Compared to other property management software I have used, this is hands down the most user-friendly and contains the most features. Review collected by and hosted on G2.com.

The major downside with Guesty is still the lack of phone or real-time support. We get an assigned staff member to help us with onboarding and ongoing operations, but sometimes you may have an issue that you need immediate help with. However, tech support responds fast enough via email most times. I hope they will add phone support in the future. Also, price-wise, they are on the high end of the spectrum. Review collected by and hosted on G2.com.

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them.

Most of all, we cannot say enough about the PEOPLE who work at Guesty. Carmen Corio, our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier. Review collected by and hosted on G2.com.

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for! Review collected by and hosted on G2.com.

The best thing about Guesty is the amount of time they save within a working day, keeping everything in one tab, helping us to manage our teams and automate the guest experience whilst keeping it personal. In addition, the personalised support from Hazel via email and weekly meetings is super helpful, always kind and very patient. With my understanding of Guesty being 0 a few months ago, i now feel incredibly comfortable in the tool and know there's a great support network to reach out to should i need it. Review collected by and hosted on G2.com.

Dislike is the wrong word. I look forward to seeing more features and certain capabilities however, these are usually already in motion anyway. Review collected by and hosted on G2.com.

Comprehensive features, easy to understand and use. Review collected by and hosted on G2.com.

There are occasional minor software bugs. Review collected by and hosted on G2.com.

Guesty integrates with most booking platforms such as Airbnb, Vrbo, and BDC. It helps you organize and manage your properties under one platform.

1. Integrated messaging system for all booking platforms

2. Accounting software

3. Analytics

4. Direct booking capabilities

5. Team Coordination

6. Automated messaging and tasks

7. All in on calendar view

8. Listing creation which links to all booking platform

9. Has a personal Owners portal Review collected by and hosted on G2.com.

There is no perfect system ever created. Using Guesty helped us with a lot of tasks that would be needed to run our business. Review collected by and hosted on G2.com.

The team at guesty are incredible people. They help us with any issues as soon as they can. Working with guesty as made my life incredibly easy. I can simultaneously manage prices/calendars for all my platforms/listings. Reducing chances of inconsistency. We have been more successful in the short-term rental business after getting the help we needed from guesty. Review collected by and hosted on G2.com.

Nothing to dislike, to be honest. Everything is going great Review collected by and hosted on G2.com.