NG

Nilesh G.

Mid-Market (51-1000 emp.)

5/2/2024

"Great Service, Great partnership !"

5/5

What do you like best about GSI, Inc.?

With GSI its a partnership working with the team, and understanding our needs and knowing how they can help Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

Where we see GSI can improve we highlight and they take this on board. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

If you need advice, scripting, integrations then its an easy choice to select GSI. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI have been there to help with integrations between Netsuite and other apps and have support us throught scripting customisations. Review collected by and hosted on G2.com.

PM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

8/6/2024

"Great service, highly skilled individuals, prompt action & helpful communications"

5/5

What do you like best about GSI, Inc.?

The talent assigned to our SuiteCare team, Joseph Szmaja & Nathan Fiedler. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

No down sides. We routinely have a use for thier services. Review collected by and hosted on G2.com.

SW

Sandra W.

IT System Administrator

Mid-Market (51-1000 emp.)

8/24/2023

"A few handoffs"

4.5/5

What do you like best about GSI, Inc.?

Friendly consultants that appear to know the products well. Will continue to reach out to you even when we get pulled away. (For sure with our most recent consultant). Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

Getting handed off to other consultants mid-journey and/or the consultant appearing to be overloaded with other customer commitments to stay focused on our needs. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

Always keep communications going. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

Next approver. 3-way match, and inventory.

Workflows and scripts aren't behaving as expected. Can't get consistent next approvers in place for each and every bill or PO, etc. Review collected by and hosted on G2.com.

SN

Sam N.

Enterprise (> 1000 emp.)

5/9/2023

"GSI has been a great partner resource to our IT needs."

5/5

What do you like best about GSI, Inc.?

GSI is very responsive to our business needs and gives strategic advice for improving our systems. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

There were no problems with working with GSI. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

I suggest they give them the opportunity to provide you services and demonstrate their expertise. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI did a review of our computer system and determined we were in need of some help reducing our databases history of obsolete data. This obsolete data was requiring more resources than necessary and slowing down our processing. Review collected by and hosted on G2.com.

JL

John L.

Controller

Mid-Market (51-1000 emp.)

11/21/2022

"Great experience working with GSI"

5/5

What do you like best about GSI, Inc.?

The most helpful about using GSI is their expertise in NetSuite and their project team that helped with every aspect of our implementation. The years of experience within the project team made us feel comfortable and their knowledge around the NetSuite tool was key to our success. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

I would say the only downside is you are not GSI's only client (which is to be expected) so at times we understood the project team was working multiple projects. Overall though, GSI was very responsive when we needed assistance with something. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

I would seriously consider GSI when you are implementing your NetSuite tool. They are extremely knowledgeable and helpful in all aspects of the project implementation. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI walked us through the whole implementation process and helped us troubleshoot NetSuite when we needed it. GSI's project team was very experienced in NetSuite and very responsive when we requested information. Review collected by and hosted on G2.com.

PC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

1/12/2023

"GSI's Detailed Approach to Go-Live Success"

5/5

What do you like best about GSI, Inc.?

The project managers and consultants were clearly NetSuite experts. They also spent the time to understand our business and how NetSuite can help solve problems with our current systems. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

I wouldn't necessarily call it a dislike, but I wish that GSI had placed more emphasis on user acceptance testing. It could be that our company required more testing than other projects. I think we underestimated the value of testing every possible scenario during UAT, and we suffered (slightly) during the first few months of going live. This very well could have been self-inflicted pain, so that's why I want to emphasize that it's not really a dislike of GSI. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

Ask for a reference and review case studies. Understand that they bill for time and materials; you can certainly do some of the work yourself first. Recognize that at some point, it makes sense to consult the experts when you're at the limits of your understanding. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI's approach to NetSuite implementation was far more effective than NS Professional Services. We had the same contacts throughout the entire process. They each specialized in different areas and split up the support topics. NS Professional Services had too much employee turnover, and it felt like we had to start over whenever we changed representatives. GSI's availability, expertise and commitment to our project forced us to commit to their process. Review collected by and hosted on G2.com.

MS

Mark S.

Vice President, Information Services

Mid-Market (51-1000 emp.)

10/7/2022

"Eastern Propane's Successful Partnership with GSI"

5/5

What do you like best about GSI, Inc.?

Eastern has been a partner with GSI for over a decade. While we count on and always appreciate the exceptional quality of the work GSI does, what we like best is how genuine the relationship is. Working with GSI is not transactional; it's a true partnership with a mutual, authentic desire for shared and individual success. We know our GSI teammates are there for us regardless of the situation - this cannot be stated with any more emphasis.

Another essential factor of how GSI delivers support is that your support team will have backups that are also intimate with your environment. This benefit adds tremendous value to the relationship. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

I cannot think of a downside to working with GSI. There is no better value in the industry for the services GSI provides, and none you will be able to count on more thoroughly. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

When you get to know GSI, you'll quickly realize that the company was started by people who have been part of the JD Edwards world since the beginning. The GSI leadership understands what it takes to support the application in all its glorious flavors. And since its closely aligned with Oracle, it will continue to be positioned to do the same in the future. In my experience, this is a big deal because the resources GSI has reflects its strong, experienced, expert leadership.

I recommend GSI because not only will you be able to trust that the people you'll be working with are vetted experts, but they are 100% backed by leadership who completely understand what your needs are. This benefit has proven invaluable to Eastern on many occasions; this should be one of the requirements in your search and selection of a service provider who will help you support highly-available business systems. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

As a small company running a complex JD Edwards installation, Eastern supplements its limited IT resources with a bench of GSI experts in critical roles, which would be impossible for us to have directly. This relationship benefits Eastern because it allows us to support our mission-critical applications - 24/7/365 - and provides us with project resources as we need them. GSI is an extension of the Eastern IT team. Review collected by and hosted on G2.com.

BS

Bob S.

Chief Information Officer

Enterprise (> 1000 emp.)

9/26/2022

"Top Managed Services Partner"

5/5

What do you like best about GSI, Inc.?

The GSI team is committed to our success and is willing to contribute to any project and/or problem that we encounter. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

None to speak of. Additional automation and scripting of routine tasks to drive labor costs down would be helpful. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

I would highly recommend GSI to any organization considering outsourcing CNC activities. I have worked with GSI over 10 year, in two different organizations, and have always found them to be a partner that we can rely on. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

We have engaged GSI as our managed services partner for our JDE E1 environment. We are an extremely lean organization and utilize GSI in both the management of our JDE environment as well as staff augmentation to our development team. Our team has worked seamlessly with the GSI team over the past 5 years and assisted us with numerous upgrades as well as development initiatives. Review collected by and hosted on G2.com.

JK

Jim K.

VP Technology

Mid-Market (51-1000 emp.)

8/11/2022

"Solid Support for our On-Prem JDE Environment"

5/5

What do you like best about GSI, Inc.?

We have worked closely with GSI over the last few years. More recently, within the last year, we have extended our Managed Services Support contract. What do I like best? Their ability to adjust and flex to our needs. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

What do I dislike? We had a few challenges with some of the technical staff members that were assigned to our projects/account. We had some conversations that were not 'fun' for either party. BUT! GSI fixed the issues and stabilized the partnership. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

We have extended our JDE Managed Services partnership with GSI. We have a strong partnership with the GSI Team. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

JDE CNC Expertise and internal team bandwidth. GSI is an 'extension' to our internal JDE support team. They provide the CNC Expertise for managing the JDE environment. Review collected by and hosted on G2.com.

PC

Verified User in Construction

Small-Business (50 or fewer emp.)

5/9/2023

"Very reliable and dependable"

5/5

What do you like best about GSI, Inc.?

Staff very dedicated and reliable. Very knowledable. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

None so far. I wish they did not invoice for their services. Review collected by and hosted on G2.com.