TD
Tonya D.
Membership & Education Coordinator
Small-Business (50 or fewer emp.)
"GrowthZone Education and Membership"
5/5
What do you like best about GrowthZone?

I love how GrowthZone incorporates NAR and the MLS in one system. It is so much easier to maintain and assist our Realtors. The education and event sections make creating courses and maintaining accurate information and keep track of each persons continuing education. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

The downside of GrowthZone to me is learning all of the capabilities this program has. Also, the delay on Chat with Support is quite long. Review collected by and hosted on G2.com.

Response from Jessica Jacobs of GrowthZone
Edit edit

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall.

We also appreciate your feedback regarding the support response time. We are continuously working to improve our support processes to provide faster and more efficient assistance. Your input is invaluable in helping us identify areas where we can enhance our service.

If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product.

Thanks again for your support and constructive feedback!

PH
Paige H.
Events Manager
Small-Business (50 or fewer emp.)
"GrowthZone makes life easier!"
5/5
What do you like best about GrowthZone?

We're thrilled with GrowthZone! Our previous system was quite complex, and GrowthZone has simplified everything. It's great that accessing invoices and all communications on one's account is now straightforward. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

First learning the systems can be a little complicated but once you learn it its great. Also, I would like to see 24 hour support. Review collected by and hosted on G2.com.

Response from Jessica Jacobs of GrowthZone
Edit edit

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you have had a great experience!

We also appreciate your feedback regarding the support. We are continuously working to improve our support service and appreciate your suggestion for 24 hour support. Your input is invaluable in helping us identify areas where we can enhance our service.

If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product.

Thanks again for your support and feedback!

SA
Stacey A.
Executive Officer
Small-Business (50 or fewer emp.)
"What a Great Experience it has been using GrowthZone for our Home Builders Association!!!"
5/5
What do you like best about GrowthZone?

GrowthZone streamlined and simplified the work required by our office in managing our association. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

Would prefer the implementation process to be condensed to every day for a few weeks, instead of once a day over several months. Review collected by and hosted on G2.com.

Response from Jessica Jacobs of GrowthZone
Edit edit

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall.

We also appreciate your feedback regarding the implementation process. Your input is invaluable in helping us identify areas where we can enhance our process and will share your feedback with our team.

If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product.

Thanks again for your support and constructive feedback!

LB
Liz B.
President & CEO
Small-Business (50 or fewer emp.)
"Growth Zone has been a wonderful tool for membership"
4.5/5
What do you like best about GrowthZone?

The ability for us to do everything in one place Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

Sometimes it can be a bit challenging when the software is updated to navigate the new updates. Review collected by and hosted on G2.com.

MM
Michelle M.
Small-Business (50 or fewer emp.)
"Thought of all those little things"
5/5
What do you like best about GrowthZone?

They are very responsive to any issues we have. No software will ever be completely perfect and when as a user, you have suggestions or issues, they listen. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

Working through support tickets. I know they are backlogged so I understand. Review collected by and hosted on G2.com.

Response from Jessica Jacobs of GrowthZone
Edit edit

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall.

We also appreciate your feedback regarding the support response time and your understanding. We are continuously working to improve our support processes to provide faster and more efficient assistance. Your input is invaluable in helping us identify areas where we can enhance our service.

If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product.

Thanks again for your support and constructive feedback!

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy to use"
5/5
What do you like best about GrowthZone?

Easy to get to a member record and update it. Easy to process billings. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

They are helpful in resolving things, especially if you call or chat. Submitting a ticket can take awhile, and sometimes the answer is not sufficient, so it takes a bit longer to get those things resolved. Review collected by and hosted on G2.com.

Response from Jessica Jacobs of GrowthZone
Edit edit

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall.

We appreciate your feedback regarding utilizing our support tickets. We are working to improve our response times and the responses within the tickets. Your input is invaluable in helping us identify areas where we can enhance our service.

If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product.

Thanks again for your support and constructive feedback!

MM
Michelle M.
Manager, Database and Member Services
Small-Business (50 or fewer emp.)
"Growth Zone zoom integration"
5/5
What do you like best about GrowthZone?

Very user friendly and useful in the association industry Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

Some limitations here and there but there is a user voice to voice enhancements and upgrade. I believe they are understaffed just like so many other companies so it is challenging Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Comprehensive database management"
5/5
What do you like best about GrowthZone?

Having the ability to have multiple components of database management, calendar/task list, newsletters, financial tracking etc. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

Not being able to download all statements to view before sending. I currently have to send one by one. Also that I have to create separate accounts for each full membership in an organization Review collected by and hosted on G2.com.

HA
Heidi A.
Member Relations & Engagement; Membership; Membership Development
Small-Business (50 or fewer emp.)
"How Growth Zone has Separated Themselves from the Normal CRM Pack!"
5/5
What do you like best about GrowthZone?

There are 2 qualities about GZ that make them superior. 1 - Customer Service team is beyond FABULOUS! I have never been left hanging with no answer; they are calm; they listen; they ask questions to understand the issue so they can provide the best answer; and most importantly, they care! 2 - The online Wiki is one of the best resources I have ever used or seen! Kudos to GZ for taking time to provide a document that shows you step by step instructions and examples. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

My one dislike would be the reporting when it comes to actual revenue recognized for a data range entered. Many of my nonprofit members have 2 or more memberships with us. Therefore, when running this revenue report, it shows them bifurcated and with the discount if there was one. It makes it very hard to pull out what was actually paid and what the actual dues were before the discount was applied. Review collected by and hosted on G2.com.

Jodi O.
JO
Jodi O.
Vice President
Small-Business (50 or fewer emp.)
"So Far So Good"
4/5
What do you like best about GrowthZone?

For the most part, the system is user friendly. The template options for the website are much more attractive and using WordPress as the platform is definitely a step up. The visibility in to the billing section is great and processing payments super simple. Love how easy it is for members to pay by clicking on their invoice. Registering for events is also super easy. It's getting close to Amazon status -- just a couple of clicks and you're registered, paid and have it on your calendar. Review collected by and hosted on G2.com.

What do you dislike about GrowthZone?

Because it's a newer system, there continue to be changes. Some of those changes are good and some, not so much. Unfortunately, there is very little (if any) communication about the changes so you're often left floundering to figure out how you're supposed to do something now. The wikis don't stay up to date with the changes so there's no help to be found there either. The wikis, in general, often fall short of getting you all the way through the process you're looking for help with. It often seems like you're missing the last page of instructions. Review collected by and hosted on G2.com.