We've been using MemberSuite by GrowthZone for over five years now and it's proven to be a comprehensive solution for managing our association’s membership and operations.

Pros:

Robust Membership Management: MemberSuite offers a strong suite of tools for managing member data, dues, renewals, and communications. The ability to segment and track member activity has improved our engagement strategies.

Customization and Flexibility: The platform allows a decent amount of customization, which is helpful for aligning with our internal processes.

Automation Features: Automated billing, event registrations, and email reminders have reduced manual workload significantly.

Support & Onboarding: The implementation team was helpful, and their ongoing support is responsive, especially when it comes to technical issues or training questions. Review collected by and hosted on G2.com.

Cons:

User Interface: The UI can feel a bit outdated and unintuitive in places. There's a learning curve, especially for less tech-savvy staff. Also, the portal is not the easiest to navigate for some of our members.

Performance: At times, the platform can be a bit slow, particularly when running complex reports or navigating large data sets.

Customization Complexity: While it's flexible, some customization options require technical knowledge or additional support from the Growth Zone team. Review collected by and hosted on G2.com.

it is user-friendly and when downloading data is super understandable Review collected by and hosted on G2.com.

something can be lagging when loading contacts. Review collected by and hosted on G2.com.

I like the simple event posting and registration process for members. I also appreciate the Info Hub and the ability for members to share their own events, press releases, and more. They were very attentive and helpful during the entire implementation process, and their chat bot is always available and answers quickly to questions. Review collected by and hosted on G2.com.

We’ve had some difficulty with billing—specifically needing to add contacts who aren’t directly associated with us, which is challenging since we run a large farmers market every Saturday. Review collected by and hosted on G2.com.

Great easy to use software and very reasonably priced. Great live human being support as well Review collected by and hosted on G2.com.

Really none....Great easy to use software and very reasonably priced. Great live human being support as well Review collected by and hosted on G2.com.

The professional development that you provide is very helpful, especially in the non-profit sector. Our entire team regularly attends your sessions and always bring back really good, useful information. Review collected by and hosted on G2.com.

Aside from the PD, I am not sure what else is available or pertinent to me or my position/industry. Review collected by and hosted on G2.com.

Before Growthzone, our association management was disjointed, running through a Microsoft Access database, disconnected billing, communication software, tracking, etc. Nothing worked together. We are in awe of how well Growthzone has been able to bring our management all into one platform, where all staff can track and learn together. The ease of use is notable, as is the ability to customize memberships, and transfer custom fields, and data. There are also continuous improvements happening and the ability to request future updates.

Our initial transfer of data ane implementation was time consuming, but the data was transfered correctly and the implementation staff were excellent in the transfer.

We also appreciate the integration with our website and running the website through GZCMS, which helps us do more internally. We use the system constantly for hundreds and hundreds of events and are currently in development to create a library within the InfoHub for our members. Review collected by and hosted on G2.com.

There have been some issues in the past with other staff members having a tough time getting through to support, however, when issues have arisen, they have always gotten resolved.

There are a few areas we would like to see some more customization, but it seems to be headed in that direction witht the progressing development. Review collected by and hosted on G2.com.

The ease of the program. That was one of the things that we were really looking at when we were in the market for a new CRM. We needed something that was easy on the front end, for our members, and easy enough on the backend for staff. We wanted a platform that would be able to schedule our events and be able to digitally check people in to those events. We wanted a platform that was easy to learn and this was definitely it. One of the things that definitely stands out is that there is a live chat feature for help. That has been my go-to for tech support from the very beginning...very impressed with that. Review collected by and hosted on G2.com.

I've put in several suggestions for updates, that I would think would be easy to implement, but haven't seen any movement on them yet. I keep hoping but I haven't seen anything. Review collected by and hosted on G2.com.

I love the freedom I have to grow and scale my business with GZ. Great training resources are available, easy to implement and use, train my team and intuitive platform. I like the new community feature and having our members use a single sign in approach is going to be vital. Review collected by and hosted on G2.com.

Help Tickets can take a couple of days to hear a response. This has gotten faster the past 2 months. Love to see an app feature that incorporates Community. Would love to see better fundraising forms. Review collected by and hosted on G2.com.

I enjoy the simple processes for membership management/development and event setups that include exhibitors/sponsors. I've found that other management systems can make these processes too complex which slows down productivity. Review collected by and hosted on G2.com.

Occasionally, I run into issues with the basic support function. It can take several hours to receive a response from support staff and it generally does not result in a fixed issue. Review collected by and hosted on G2.com.

GrowthZone is extremely comprehensive - as a member management platform, it has a ton of utility and features to help you get the most out of your member data. We use GrowthZone daily to keep member records up to date (contact info, location, social sites, etc.) and to send out communications. The contact management and communication features are intuitive and easy to use if you have any sort of CRM experience. Review collected by and hosted on G2.com.

As a BID (Business Improvement Distrcit), we had a fairly unique and complete use case for GrowthZone. Our implementation coach Katie was amazing, and helped us customize the software to our needs, but there are still some limitations. GrowthZone has a couple features that cannot be turned off, such as billing, which our organizaiton does not need. This means we have to use workarounds, which can be awkward. Review collected by and hosted on G2.com.