--- title: GrooveHQ Reviews meta_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 195 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # GrooveHQ Reviews **Vendor:** GrooveHQ **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 195 ## About GrooveHQ The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. ## GrooveHQ Pros & Cons **What users like:** - Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. (2 reviews) - Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. (2 reviews) - Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. (1 reviews) - Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. (1 reviews) - Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. (1 reviews) - Users value the **efficiency** of GrooveHQ in managing support queries and facilitating collaboration among team members. (1 reviews) - Users appreciate the **efficient email management** of GrooveHQ, facilitating teamwork and reducing stress in handling support queries. (1 reviews) - Users appreciate the **user-friendly features** of GrooveHQ, finding it easy to track tickets and monitor agent performance. (1 reviews) - Flexibility (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. (1 reviews) - Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. (1 reviews) - Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. (1 reviews) - Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. (1 reviews) - Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. (1 reviews) - Users find the **missing features** in GrooveHQ limiting, especially the inability to select parts of conversations to share. (1 reviews) - Software Bugs (1 reviews) - Users face challenges with **ticketing issues** like limited visibility of notes in emails and complex merging processes. (1 reviews) - Update Issues (1 reviews) ## GrooveHQ Reviews ### 1. Goog platform for what we do **Rating:** 4.5/5.0 stars **Reviewed by:** Nerijus P. | Senior Product Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about GrooveHQ?** I like that I can use webhooks to get notified about new tickets, also I am able to create tickets in Jira by adding a tag to the ticket. I also like the feature where I can snooze tickets that are not urgent, so I can get on with urgent stuff first. **What do you dislike about GrooveHQ?** As we are a small team, we don't use it to its full potential. It dose the job and we are happy with it so far. **What problems is GrooveHQ solving and how is that benefiting you?** Once requests come in I or someone else in the team can look at the request and after investigation, we can quickly create a Jira ticket and include information from the groove ticket quickly. All we need to do is add some more details and we got to go. ### 2. Wonderful Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about GrooveHQ?** Groove has the best features of any support system I've tried. The features are helpful and plentiful without being too bloated or confusing. (My favorite feature is their Snooze option which helps me to keep track of tickets I need to follow up on.) It's great! **What do you dislike about GrooveHQ?** There are no downsides I can find. Many other platforms are missing what Groove has that makes it great, but I can find no faults with Groove at this time. **What problems is GrooveHQ solving and how is that benefiting you?** Groove keeps tickets organized. It allows me to type internal notes on each ticket and then set it to Snooze for any amount of time that I choose, so it will appear in my inbox again when I need to follow up with the customer or follow up with our development team, etc. If I were to try keeping track of customer requests in regular email, it would never be as easy as Groove makes it. Some other support platforms are missing features that Groove has, so this is another reason we choose to use Groove. It's perfect for what we need it for. ### 3. The one software to handle all your customer service messages **Rating:** 5.0/5.0 stars **Reviewed by:** Iacopo D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about GrooveHQ?** I can have all email accounts, website widget messages and even social media dm in one place, where I can outsource customer service to a team member. As an online entrepreneur, this is a dream. **What do you dislike about GrooveHQ?** Not much to dislike. It does what it says on the tin, it's reliable and, most of all, simple. Not too many useless bells and whistles. **What problems is GrooveHQ solving and how is that benefiting you?** I can have all our business email accounts under one software and I can assign tasks/notes to specific team members. ### 4. GrooveHQ the mail organiser **Rating:** 5.0/5.0 stars **Reviewed by:** Oskar R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about GrooveHQ?** all emails in one and ability to easily assign and cooperate between teammates **What do you dislike about GrooveHQ?** no period notifications for app (to enable notifications only during workdays at specified timeframes) **What problems is GrooveHQ solving and how is that benefiting you?** easy managing all help desk emails, assigning between people who can take right ticket ### 5. Efficient and User Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Corinne B. | Supervisor of Guest Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about GrooveHQ?** GrooveHQ provides many customizable options for you and your business. I appreciate the ability to create customized canned responses, leave notes, tag others in notes, and assign conversations to yourself or others with set notification boundaries. **What do you dislike about GrooveHQ?** One downside I do not love, is not entirely Groove's fault. We as a company have many MANY inboxes and due to how they are linked I believe through Outlook, we cannot utilize auto responders. The other difficulty is when we COULD use auto responders, we'd have to go into each individual inbox to do so and couldn't set it across the organization. **What problems is GrooveHQ solving and how is that benefiting you?** GrooveHQ is allowing us to communicate with our guests and allows us to respond to emails in an effective and efficient way. It is allowing us to use editable canned responses so we are not constantly re-typing the same thing. ### 6. Simple and Pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about GrooveHQ?** The platform is set up in a neat and simple layout. The setup is organized and user-friendly, with all the right tools to respond and save tickets, follow up with clients, and close them out once they are finished. Support has also been great, with quick responses from real, helpful people. **What do you dislike about GrooveHQ?** It is essential to be able to send a client a PDF or pictures to help them with their issue. Large files can take a very long time to load, and sometimes uploading can stop in the middle without indicating whether the file can be uploaded or not. Maybe we would need to wait over an hour just so it could be declined for being too large. I'm hoping that Groove can increase file size limits and upload times. **What problems is GrooveHQ solving and how is that benefiting you?** Groove helps us listen to clients and their feedback. This platform also allows us to respond to our clients when they have issues so that we can take care of them and give them a better experience. ### 7. Best SaaS customer support service in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Craig S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about GrooveHQ?** Simple to use, high adoption rate, reliable customer support and great searching capability **What do you dislike about GrooveHQ?** The apps for smart devices could be better - we struggle to get traction from our teams that are on the road with this. **What problems is GrooveHQ solving and how is that benefiting you?** We are an IT company and have various teams responsible for different tasks. We are not all based on the same office. We needed a system where our customers could reach out to us and we could manage, track and resolve the problem while it passed between various teams within our organization. We also need to be able to go back on history to analyse cases where things have gone well or badly ### 8. Groove is Useful for Our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about GrooveHQ?** Keeps everything in one place, allows our team to establish workflows. **What do you dislike about GrooveHQ?** Looking back at message chains on tickets sometimes feels unintuitive however I am not sure how I would improve this. **What problems is GrooveHQ solving and how is that benefiting you?** When we get inquiries via email in our shared inboxed we had no way to assign team members to respond. This resulted in a very unorganized effort from our team to address everything coming into our mailboxes. With Groove, when customers reach out to us we are able to assign their requests to the right people on our team and ensure we are responding in a timely manner. ### 9. User-friendly system that makes support a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Anessa P. | Website Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about GrooveHQ?** I recently transitioned into a support role at my company, and I am in awe of how easy ticket management is with Groove. I really like that you can leave internal notes and tag other team members. I also like that it doesn't alert the client when I close a ticket, and it will just pop up again if they ever reply. Another feature I like is its integration with Slack. In Slack you can get a high-level view of all the communication going on via Groove. Finally, I love that it shows you stats! There are so many other cool features, but at its core, Groove is very easy to use and I would definitely recommend it to any business in the market for this type of tool. **What do you dislike about GrooveHQ?** Drafting emails not connected to a ticket can be a bit of a pain sometimes. **What problems is GrooveHQ solving and how is that benefiting you?** Our agency receives a couple hundred support tickets each month, tickets that need to be sorted and sent to the right people. Rather than constantly forwarding emails back and forth, Groove allows us to quickly assign incoming tickets to the right team member, helping us sort through tickets quickly and help our clients sooner. ### 10. Our experience with Groove has been amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | President / CEO, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about GrooveHQ?** Groove is easy to use, fast to configure, efficient, and perfect for both small and large teams. I'd recommend it to a company seeking a multi-seat, centralized customer service option. **What do you dislike about GrooveHQ?** We've had a hard time getting the chat version of the software to work in Shopify and it's taken more time than I would prefer to configure the knowledge base. **What problems is GrooveHQ solving and how is that benefiting you?** Groove helps us to respond to customers in a trackable and efficient manner. Groove also ensures that we have a full audit log on everything that has happened with a customer. We use the recorded replies to make responses quick and efficient. ### 11. Groove is excellent, Works out of the box and easy to get going **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2023 **What do you like best about GrooveHQ?** Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in EASILY to other tools **What do you dislike about GrooveHQ?** I haven't found any real downsides for my use case. I think this product is excellent for anyone who needs a great multi-person inbox / support system + Knowledge Base. **What problems is GrooveHQ solving and how is that benefiting you?** I needed 1. A searchable public knowledge base 2. A multi-person inbox 3. A widget on my site for people to get help Groove nailed all 3 of those at a reasonable price. Before we were on Intercom, which turned out to be extremely expensive and unnecessarily complicated. ### 12. Groove is a solid piece of software that we have used for over 5 years to support our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Reece S. | Website Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about GrooveHQ?** We have one folder called "new arrivals" that all emails come through. Our office manager can then delegate an email/task to the correct person by moving the email into their folder which notes can be left (clients can't see the notes) **What do you dislike about GrooveHQ?** Multiple attachments can be a bit tedious to download, you have to download one file at a time. It would be great to have a "download all attachments in this email" button. **What problems is GrooveHQ solving and how is that benefiting you?** We love Groove's transparency with how they run their business... it's similar to how we o things here. Groove helps us all by allowing us all to see emails and comments left on incoming emails so that if one team member is away, another member of the team can easily see everything that's going on and take over if needed. ### 13. Great tool, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marie-Sophie D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about GrooveHQ?** GrooveHq was easy and pleasant to implement. What I appreciate most about the company is the efficiency of the customer support department. My questions are always answered with courteous service. **What do you dislike about GrooveHQ?** There's nothing I don't like about it. I understand that the product is under development and that more features are to come. The roadmap is communicated regularly and I know there are plenty of great features to come! **What problems is GrooveHQ solving and how is that benefiting you?** The tool has enabled us to offer a more comprehensive customer service using the ticket management system and Live Chat. We also use the knowledge base, which is very useful for our customers. ### 14. The ideal solution for user-friendly customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Florian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about GrooveHQ?** The interface is clean, intuitive and straight to the point. Setting up new communication tools, such as a support widget, a knowledge base, a databse of templates or different inboxes for different languages is easy. You can filter your incoming emails, set up rules and implement any tools you need to make your daily work more productive and pleasant. **What do you dislike about GrooveHQ?** Not many downsides, to be honest. There may be some features that are missing at times, but we have a very good contact to Groove and they always listen to our feedback and improve. **What problems is GrooveHQ solving and how is that benefiting you?** It's in the nature of our business to have a close contact to our customers. We are a provider of made-to-order goods. GrooveHQ helps us building and keeping that close contact to our customers that is essential for our business. ### 15. Great usablity, functionality, and reliability **Rating:** 4.5/5.0 stars **Reviewed by:** Linda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about GrooveHQ?** 1. Ability to create *instant replies* 2. Ability to create *Rules* 3. Having information in the *Knowledge base* to include in responses to users 4. Ability to analyze the *conversations* received during the month with the peak times. **What do you dislike about GrooveHQ?** 1. Merging conversations - somewhat confusing how to merge conversation **What problems is GrooveHQ solving and how is that benefiting you?** It is helpful to be able to *assign* conversations to other team members and *tag* other team members. Being able to analyze the *conversations* received during the month helps determine the potential need for additional resources. Having *instant replies* has saved so much time responding to users. ### 16. The most beautiful helpdesk and KB system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about GrooveHQ?** The setup process is extremly fast and easy. Within 10 minutes you can add new users, configure settings, link your inboxes and have your helpdesk up and running. The knowledgebase is fantastic too, and supports custom branding, google analytics, custom domains and more! All super simple and easy to setup and use. Groove is by far one of the best looking helpdesk and kb solutions on the market today! **What do you dislike about GrooveHQ?** There could be some improvements to the way tickets are orginized. Using tags works great for small companies, but with larger companies getting many tickets an hour, I can imagine this would get a little messy. **What problems is GrooveHQ solving and how is that benefiting you?** Groove solves the need to have a great looking and easy to use self-serve knowledgebase. It allows us to have different support and billing departments, all managed by multiple team members under one joint interface. ### 17. Groove has been efficient and user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Camila A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about GrooveHQ?** It's simple to integrate on our website. It has improved our Customer Success department by helping us keep track of the tickets we receive and which agent became responsible for solving them. We can also use it from our phones if we're on the go. We have also bettered our customer experience by integrating articles on our FAQ section with Groove. **What do you dislike about GrooveHQ?** Honestly, for the most part, no one in the team has had any issues with Groove at the moment (including myself). **What problems is GrooveHQ solving and how is that benefiting you?** It is helping us keep track of our tickets being solved per the request of our clients. ### 18. Easy to use tool for support teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about GrooveHQ?** GrooveHQ is a convenient and user-friendly software for team support work. In my experience, GrooveHQ is quite easy to set up. It offers chat functionality, an inbox, and a knowledge base, as well as integrations with third-party services and various customization options. **What do you dislike about GrooveHQ?** Occasionally, I wished for a faster system response, as some data seemed to be cached and not instantly visible in UI. However, these are not critical issues. The lack of a built-in CRM for outgoing mass mailings is a minor drawback, but it can be addressed through integrations with other services. **What problems is GrooveHQ solving and how is that benefiting you?** We need a simple and easy-to-configure messenger software for handling a small stream of inquiries. The functional requirements are basic: a customizable messenger, a shared mailbox, and a knowledge base for creating FAQs. GrooveHQ fully meets these requirements. ### 19. Intuitive UI that gets things done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about GrooveHQ?** Really allows us to be very efficent, and truly easy to manage. But the one really best thing about GrooveHQ is how rapidly they develop new features and keeps there client informed. **What do you dislike about GrooveHQ?** I really don't have anything that I dislike, I would just like improvement on reports (which there has been alot since we started using it) and this is just me nitpicking. **What problems is GrooveHQ solving and how is that benefiting you?** It's allowing us to get to our clients support tickets faster and more organized/efficient fashion especially with the instant reply feature, also helps us manage our support team flow. ### 20. It makes customer support so much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Claudia W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about GrooveHQ?** I like the sorting of Emails and the instant replies **What do you dislike about GrooveHQ?** You have to lern a new software again, but that's all **What problems is GrooveHQ solving and how is that benefiting you?** We use it for customer support and it helps us to see the whole process and reduces our workload. It makes us more productive an reply faster to our customers. ### 21. The best tool for email management with a team. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about GrooveHQ?** I love that each of us can login and be asissting customers at the same time without stepping on each other's toes. **What do you dislike about GrooveHQ?** We have had the occasional situation where an email didn't come thru. **What problems is GrooveHQ solving and how is that benefiting you?** It allows multiple people read our emails at the same time and address customer support issues. ### 22. Groove is an amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about GrooveHQ?** What I like the most is that I can have an application in my phone, so that I can always be aware of the tickets I'm receiving, and is in real time. It makes everything easier. **What do you dislike about GrooveHQ?** The only thing I would like is the space in the screen. But actually everything is perfect **What problems is GrooveHQ solving and how is that benefiting you?** We received a lot of ticket in the company, so groove being so fast and with the application we can keep up with the tickets and provide a better service ### 23. Great customer service tool **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick N. | Head of E-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about GrooveHQ?** Great tool to manage all our CS queries in one place and the ability to create and use templated replies saves a lot of times. Useful chat and FAQ features too. **What do you dislike about GrooveHQ?** Forwarding emails without the history not as simple as could be **What problems is GrooveHQ solving and how is that benefiting you?** Solving customer queries in an efficient manner ### 24. Worry free communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about GrooveHQ?** No more sending emails back and forth internally. The Notes section is my favorite. My team and I can discuss one email in one place. I also appreciate the simplicity of the layout choices. And LOVE that there are choices! The Support team is super responsive and willing to take on new ideas and make changes when applicable. **What do you dislike about GrooveHQ?** I would love to be able to edit/delete NOTES. **What problems is GrooveHQ solving and how is that benefiting you?** Delegating tasks in internal team members. ### 25. Easy to use Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about GrooveHQ?** I appreciate how Groove is easy to use either by communicating with clients and team members, searching for tickets, or organizing tickets. **What do you dislike about GrooveHQ?** There is nothing I can think of at this time. **What problems is GrooveHQ solving and how is that benefiting you?** There are no problems at this time ### 26. There is a fast support team and they take our suggestions into account. **Rating:** 5.0/5.0 stars **Reviewed by:** Emre A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about GrooveHQ?** There is a fast support team and they take our suggestions into account. We can get support for our operational needs at any time of the day, and they understand very well what we need and develop themselves. **What do you dislike about GrooveHQ?** Actually reporting side is not strong, and i cant having more details about productivity **What problems is GrooveHQ solving and how is that benefiting you?** Groove resolves our communication with customers ### 27. Happy users since 2015 **Rating:** 5.0/5.0 stars **Reviewed by:** Alexey P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about GrooveHQ?** Groove has replaced email for our communication with clients and suppliers. Looks and works like a chat for our agents and as a regular email for our clients - no "write your text above this line" and other mess in emails. **What do you dislike about GrooveHQ?** Some features take a long time to be developed. **What problems is GrooveHQ solving and how is that benefiting you?** GrooveHQ has saved us from developing an inhouse solution to manage customer requests. Instead, we've integrated GrooveHQ into our system and focused on other priorities. ### 28. Groove has been easy and intuitive to use, great company email platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Miranda H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about GrooveHQ?** It's ability to link to other platforms. Sharable inboxes. Easy searchability. **What do you dislike about GrooveHQ?** Creating folders is not very intuitive.. **What problems is GrooveHQ solving and how is that benefiting you?** Groove HQ helps users to gain a better understanding of their productivity through conversation and productivity reports. ### 29. Took a while but finally in the Groove. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about GrooveHQ?** The most helpful feature of Groove for my role at work is the visibility it provides for insights about our customers. In one place I can have access to previous conversations, chat insights, and browser history. The collaboration tools are a bonus; having the ability in the app to @ mention members of my team while having hidden notes to summarize communication has been vital to have a quick glance at previous conversations. The new option of Chat and the plug-in to merge our Instagram private mentions has assured we aren't missing communicating with our customers through all available channels. **What do you dislike about GrooveHQ?** If I'm being honest, I have yet to find something I dislike about Groove. If anything, my pain points have been self-inflicted by my previous heavy use of the G-Suite family. **What problems is GrooveHQ solving and how is that benefiting you?** The issue of continuity in customer-focused communication seems to be actualized in an "all-in-one" dashboard. Having everything within one window has supported my productivity without the need to swap back and forth between tabs. ### 30. Easy ticket management for you customers **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana B. | Senior Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** Groove allows multiple people to manage your customer emails in an organised way so that everyone has visibility of their tickets and others plus what is next to do. It's easy to tag colleagues to ask for help or reassign tickets to others. You can do this between multiple inboxes too. We also have a custom profile set up for customer emails linked to our internal system which gives up key information in a glance while reading an email. Great system to be efficient and transparent working to together to help your customers. **What do you dislike about GrooveHQ?** When being assigned a ticket if you are not logged in after log in it takes you to generic inbox rather than the ticket you originally clicked on in your emails. **What problems is GrooveHQ solving and how is that benefiting you?** It solves workflow for multiple people working in the same inbox of emails. This shows for people to work in different shifts or in our case Timezones to help customers. ### 31. Groove is great, so simple and user friendly, easy to navigate, we love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** The best thing about Groove is being able to have all of our inboxes in one place, our team members are able to pick up on emails when others may be out of the office without needing individual logins, meaning we can respond to all of our customers quickly and effectively! **What do you dislike about GrooveHQ?** It's hard to think of anything that we dislike about Groove, the only thing to note is that when you receive spam mail, you can mark it as spam but this does not then block or filter the email address the spam comes from. It would be good if we could mark it as spam and then any subsequent emails from the same address could filter into a spam folder. **What problems is GrooveHQ solving and how is that benefiting you?** Groove allows us to monitor customer emails in one inbox, and operations/administration emails in another. Meaning that customers queries are never missed which is great, and our administration and operations communications are easier to monitor and we can select the team members who have access to these, so anything confidential, stays that way! ### 32. An Amazing Tool to Consolidate Information **Rating:** 5.0/5.0 stars **Reviewed by:** FTM C. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about GrooveHQ?** At Fresh Tech Maid, it can sometimes feel like we're being flooded with messages and information from a variety of sources. We love GrooveHQ because it consolidates these communications into one place and allows us to easily disperse them accordingly. I struggle with being organized and without this product, I know that I'd miss vital information being sent to me and the rest of the team. I would also waste time going from one site to the next, checking for new messages. It's truly a lifesaver! **What do you dislike about GrooveHQ?** I think it would be helpful if unseen messages were bolded, like in Gmail, so I could quickly know which entries are new and have not been looked at yet. **What problems is GrooveHQ solving and how is that benefiting you?** It solves the problem of having to visit all of the many sources of messages and info that we use, one by one, to check for new items. With one click, I can see what's come in and one more click allows me to send the forward the message to a teammate. ### 33. Always great and providing fast support in case of any issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Cristiana C. | Country Manager and Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about GrooveHQ?** Our company uses Groove services for many years and for all 17 e-shops. Everything works perfectly, and smoothly, we separate inboxes for every country and are very nicely organized. The canned replies are just amazing and save us a lot of time, especially during difficult times when we have to deal with a huge volume of requests. The possibility to change inboxes, and assign emails to different representatives it is also very useful. Ah, also the preview function is amazing especially when you need to prioritize. And the possibility to connect Groove with other internal tools we are using. When it happens to have issues regarding functionality (rarely), the support comes immediately which is highly appreciated. **What do you dislike about GrooveHQ?** I have not encountered any problems so far so I can only think of the positive aspects. **What problems is GrooveHQ solving and how is that benefiting you?** The features that GrooveHQ provide helps us offer very fast, efficient, and professional support to our customers. Very user friendly and a great friend :) The business performance increased! ### 34. Great shared inbox solution **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about GrooveHQ?** We’ve been using GrooveHQ for 7 years. Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can handle all the emails without a mess. The canned replies feature saves a lot of time for agents to reply. We also appreciate that GrooveHQ is loyal to its old customers. They supported our company, as we are based in Ukraine, with a discount for the first months of the war. **What do you dislike about GrooveHQ?** We like Groove as a shared inbox tool and there is nothing that pushes us to look for other solutions. There is one case in our processes — we need to see a number of closed emails with at least one reply. GrooveHQ doesn't show it in the interface, so we did it via API. **What problems is GrooveHQ solving and how is that benefiting you?** The GrooveHQ helps us to deliver a great customer experience for our customers across different regions and languages. We’ve managed to decrease response time within the first year of using Groove as a shared inbox tool. ### 35. 5+ Years Using Groove **Rating:** 5.0/5.0 stars **Reviewed by:** Zarko K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2022 **What do you like best about GrooveHQ?** Ability to access all inboxes from one place, as well as assign emails between inboxes. Ability to tag, snooze, merge, and automatically sort emails based on custom criteria. Linking 3rd party platforms, like Stripe or Trello, to groove, is seamless! I used Groove as part of a previous job for years and, when moving to a new company, was the first thing I implemented! **What do you dislike about GrooveHQ?** Built-in knowledge base is expensive and the "trial" consists of a piece of code to see how it would look on your website. I wish there was a way to test all the features of the KB for a certain period of time. Mobile app is not as good as desktop version. **What problems is GrooveHQ solving and how is that benefiting you?** We use Groove to manage numerous inboxes from one place, as well as tracking, sorting, and tagging communications with our customers. The ability to synchronize with Stripe has been excellent. ### 36. Great Solution for Our Freelancing Business **Rating:** 5.0/5.0 stars **Reviewed by:** Leiden Mary R. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GrooveHQ?** Before using GrooveHQ, handling emails was very challenging. We receive hundreds of emails daily, which was too hard to manage. Now, we can tag colleagues and assign tickets to them. The way email threads are structured was also beneficial. It became easier to read through the history of the conversations. The Snooze function is also helpful so we don't forget to follow up. Plus setting up rules is easy - we can auto-assign emails to specific users and autoclose automated emails. **What do you dislike about GrooveHQ?** None. I'm just so happy that Groove was introduced to us. We've been using it for more than two years and never had issues. Can't think of anything else that needs to be changed. **What problems is GrooveHQ solving and how is that benefiting you?** It helps us with follow-ups - the Snooze function is handy. Being able to tag colleagues and assign tickets are also great benefits of using GrooveHQ. Email thread structure is awesome. ### 37. Great email management software, and more. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about GrooveHQ?** The best part for me is how organized and straightforward everything is, and that will make our expansion and training new staff much simpler. **What do you dislike about GrooveHQ?** There isn't something that I really dislike. **What problems is GrooveHQ solving and how is that benefiting you?** Well we used regular business inbox with gmail, and that was just horrible compared to this. This app makes our team much more productive, it is easier to track cases, assing to someone else etc. ### 38. 9+ years of using GrooveHQ and better then ever… **Rating:** 5.0/5.0 stars **Reviewed by:** Darren W. | Co-Founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about GrooveHQ?** I have used GrooveHQ for 9+ years, I signed up when it was free for 2 users, as my company grew, so did staff and so we started paying. GrooveHQ is fantastic, easy to use and vital for keeping track of incoming support tickets, supplier invoicing and general shared mailbox admin. Very happy and will continue to use for many many more years. Well done, keep up the good work Team. **What do you dislike about GrooveHQ?** No way to auto disable auto responders so incoming emails ehoxh also have auto responders on get stock in a loop. Other software can auto detect this but GrooveHQ have not mastered this yet. We have got around this by creating multiple mailbox's for certain things, like Amazon, EBay, Stripe etc which we do not have auto responders on. **What problems is GrooveHQ solving and how is that benefiting you?** None at the moment. Problems are few and far apart. ### 39. Groove has all the features needed to provide great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about GrooveHQ?** Groove is so easy to use; everything you need to provide excellent support is at your fingertips, which helps you send quick replies. **What do you dislike about GrooveHQ?** It can be hard to get tickets in order of received when merging multiple tickets from the same person, this has been improved lately but could still use some work. **What problems is GrooveHQ solving and how is that benefiting you?** Using the Groove knowledgebase, we have cut down on the number of support emails received by a lot. Fewer support emails to reply to allow us to get on with other important work. ### 40. Simple and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mikaela M. | PR Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GrooveHQ?** Groove is straight to the point and very user-friendly. In the past year plus that I've been using Groove, I can count on one hand the number of times the site has experienced technical difficulties. A favorite feature of mine would have to be the notes that members of your team can make on email threads- this feature has allowed my coworkers and I to keep each other posted and keep tabs on important information right where it needs to be. **What do you dislike about GrooveHQ?** My only complaints would have to be the VERY occasional technical difficulties. **What problems is GrooveHQ solving and how is that benefiting you?** Groove allows my team and I to track multiple inboxes in one place seamlessly and communicate with each other on the site. Eliminating the need to have our communication across a million different platforms makes doing our jobs that much easier. ### 41. Great Workflow Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lorie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about GrooveHQ?** One central email box. This makes workflow easier **What do you dislike about GrooveHQ?** It is not easy to forward pictures out of Groove. **What problems is GrooveHQ solving and how is that benefiting you?** It solves the reps from duplicating work. Before Groove the group emails would go to the individuals email and there was no visibility of what was being worked on. ### 42. For me Groove HQ is the best CRM. Quick and asy to manage. **Rating:** 5.0/5.0 stars **Reviewed by:** Urszula H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about GrooveHQ?** Quick changes without IT support User-friendly management Integrations with many tools **What do you dislike about GrooveHQ?** In function "rules", Groove is better for English speakers because in polish we have a lot of declination, case variation and it is not always flexible. **What problems is GrooveHQ solving and how is that benefiting you?** Integration with socials, for my team, is a game changer. Notifications of it help us to have better customer expierience for your clients. ### 43. An incredible management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about GrooveHQ?** It's super easy to work on it. Files and conversations are easy to organize **What do you dislike about GrooveHQ?** Until now, I don't have anything bad to say about it. Oh, maybe that logs you out every week. **What problems is GrooveHQ solving and how is that benefiting you?** The whole team has access to the messages and the information we need. - creating tags, opening and closing conversations ### 44. GrooveHQ has been an invaluable tool for business but I would even recommend it for personal use . **Rating:** 5.0/5.0 stars **Reviewed by:** Candace C. | Blogger Production Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about GrooveHQ?** What I like best is being able to see if the recipient has read my email as well as tagging a certain person to an email thread to easily keep track of who sent what email to whom. **What do you dislike about GrooveHQ?** Originally I was not too fond of the user interface but after using the software more often it started to feel more familiar. **What problems is GrooveHQ solving and how is that benefiting you?** Organizing my inbox is the biggest problem GroooveHQ is solving for me. I use GrooveHQ for business with other colleagues and we send out dozens and dozens of emails to our freelancers. This has been invaluable in us all being able to sign into an account but tag ourselves in the emails we send out so we can easily keep track of our progress. ### 45. Great support team **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about GrooveHQ?** Our company have been using GrooveHQ a few years now and only have good things to say. **What do you dislike about GrooveHQ?** There is a few annoying bugs that need to be fixed. But I keep reporting them. **What problems is GrooveHQ solving and how is that benefiting you?** Easy support system that suits our needs perfectly. ### 46. Efficiency, convenience, and simplicity of processes **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about GrooveHQ?** Simplicity of the interface and analysis tools. **What do you dislike about GrooveHQ?** The filter to sort the messages, as I can only sort by old or new. I would like to see improvements in the filters. **What problems is GrooveHQ solving and how is that benefiting you?** It solves quickly and efficiently all the ticket queries we receive on the project. In addition, the analysis tools help me daily to have an overview of the service. ### 47. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** carlie P. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about GrooveHQ?** Groove is very easy to use and navigate. You can see who is viewing/responding to emails. Love that you can leave notes for colleagues. You can pick up emails sent to other users if they are away from their desks. The live chat option is also perfect. You can also add shortcuts that saves typing out the same thing over and over again **What do you dislike about GrooveHQ?** Nothing, found it really easy to use and very happy **What problems is GrooveHQ solving and how is that benefiting you?** All emails are being addressed and everyone can clearly see what has been dealt with and what hasn't. More productive and not duplicating work ### 48. Love it! Simple, effective, and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jay F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about GrooveHQ?** Their portal is great UX, their api is simple and works amazing, and thei customer service beats all! **What do you dislike about GrooveHQ?** Had a small pricing mistake but was taken care of **What problems is GrooveHQ solving and how is that benefiting you?** Allowing me to have asimple affordable helpdesk with api access ### 49. Game changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Karine H. | Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about GrooveHQ?** The snooze option, it's an excellent way to set a reminder without having to enter it in your calendar. Also, we did ask for a more customization "snooze" a couple of years ago, and they did listen and added this feature. :) **What do you dislike about GrooveHQ?** I can't think of anything at the moment! We always see improvement, and it's really nice to see how it evolves throughout the years. Before GrooveHQ we used Google, and I can't believe how our daily work has changed since then! **What problems is GrooveHQ solving and how is that benefiting you?** Working remotely can be hard to share knowledge, but with GrooveHQ, we have the ability to add notes without having the clients see internal conversations on the same ticket. ### 50. Great help desk tool for our medium sized business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about GrooveHQ?** The Groove platform is very clean and easy to use. It allows our customer service team to tend to inbound inquiries quickly and efficiently. The chat feature on our website is provided by Groove and works nicely with no issues. The features to where we can reassign tickets and communicate with teammates within Groove is superb! The very few times I have had to reach out to Groove customer support, they have been quick to respond and very helpful! **What do you dislike about GrooveHQ?** There are some limited setting features available to the Admin when it comes to making changes to other user's accounts or settings. There isn't any business hour settings in the chat feature that automatically turns the chat visibility feature on or off. **What problems is GrooveHQ solving and how is that benefiting you?** We are no able to keep all of our customers information, issues, etc in one single place to manage. With us being a business with repeat customers, this is very helpful. Groove allows us to spread an even number of tickets throughout our organization and to the appropriate customer service reps. ## GrooveHQ Discussions - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) - [View GrooveHQ pricing details and edition comparison](https://www.g2.com/products/groovehq/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+19%3A30%3A05+-0500&secure%5Bsession_id%5D=e3bc2430-ce9f-4b33-bc71-fc1ef41ccdd2&secure%5Btoken%5D=959e99883388014da31836a1a87c246b9b41db85d1a0384d696e9f1b8657298a&format=llm_user) ## GrooveHQ Integrations - [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews) ## GrooveHQ Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top GrooveHQ Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews)