Greater Giving Pros and Cons

Greater Giving makes the events at the high school run smoothly. GG offers resources for almost everthing related to event success, and I can't imagine our golf outing and dinner/auction without its resources. I that I can create a website for registration, keep guest information on file, run reports, and easily customize sponsor and registration packages. The site was super easy to learn for me. Review collected by and hosted on G2.com.

There are downsides to the limitations of building a website. As a person with a design background, I wish I could upload larger file sizes to make my pages more aesthetically appealing. Being able to drop a video or multiple (not just one) pictures that are also links on a page would be nice.

Also, I received great customer service until the past few months - customer service was not responsive. In the past, I could call Greater Giving at any time, and a representative would answer/talk me through the steps to make sure I knew what I was doing. This year, our site had a problem, and no representive would answer the phone for days. The online chat bot or person I finally got in contact with after numerous days of trying then tried to blame our server rather than figure out the problem. It was disappointing. We pay a lot of money for GG, money such as service fees from our events go toward GG, and I would appreciate better response. I was extremely concerned the night of that if there were a problem, no one at GG would anser. Review collected by and hosted on G2.com.

It is very user friendly for setting up and managing projects of all kinds. The more you use it the easier it becomes as most of the products are similar in nature. The option of the project websites is versatile and fairly simple to create resulting in a professional and appealing public face. The prompts are clear and there is wealth of information in the library to access in various ways. Support is very responsive whether by chat or phone. It is my favorite platform to use and I recommend it to everyone I speak to about project/event platforms.

I use it daily during my event seasons and feel very supported as I create and manage my projects. It was also very easy to get started with this platform over one year ago. Integrating our database was easy and efficient. Review collected by and hosted on G2.com.

A few of the defaults that cannot be changed within the website building and the JoinMe options are frustrating to work with. For some reason, many of my students have trouble building their individual fundraising pages. Review collected by and hosted on G2.com.

It's the most widely used platform in Austin - so we can share resources and understanding with other local alike nonprofits here. Review collected by and hosted on G2.com.

The customer support is terrible compared to GiveSmart, who staffed a rep to our account. The platform is highly uncustomizable - we are conducing our Ask off the platform bc it can't do what we need it to do (or at least no rep has been able to advise us how to use it). The 'edit page settings' 'vs edit on website' creates MASSIVE headaches if you are looking to make any changes to your site --> I've lost massive cosmetic changes multiple times bc a rep directed me to 'edit page settings.' There's a massive disparity between reps - I've had 1 good experience with a rep but mostly their answer is 'no' or 'I don't know.' Review collected by and hosted on G2.com.

I like that I can not only track donors, but I can also track sponsors for our events. I can send notifications to participants without having to create a separate database in my donor management system. Also, I am able to close out auction on a pre-set schedule without having to watch the clock, then with the touch of a button, payments are received. The more I use Greater Giving, the more ways I find to make events easier to manage! Review collected by and hosted on G2.com.

I would like it to integrate with my donor management system. Review collected by and hosted on G2.com.

Greater Giving allows for multiple users, is easy to learn, produces valuable reports, and is an all-in-one tool for our fundraising events. It handles registration, check-in, and the check-out procedures easily and generates all of the supporting documents. The technical support is always available and willing to help with any issues. This is an excellent program for a reasonable price. Review collected by and hosted on G2.com.

Setting up the website was a little challenging because some of our pictures and files were too big but we figured it out with some trial and error. Other than that, I haven't really found a downside to Greater Giving. Review collected by and hosted on G2.com.

They have great customer service. I like that you can copy a project that occurs every year. Having all the reports is a great feature. Review collected by and hosted on G2.com.

I have trouble explaining to people how to use the "bid more" feature. I wish it would have the feature like other company where if 2 people are bidding it will keep going. I wish I could add pictures from previous event on to my website page. Review collected by and hosted on G2.com.

If you are looking for a cost-effective, comprehensive event fundraising platform, look no further. Greater Giving has put all the pieces into one place to ensure that your event will be a success. There are a lot of options, but GG makes it easier to manage with it in one place. Review collected by and hosted on G2.com.

There is a little learning curve when learning how to use greater giving. However, once you learn it, it become simple to use and doesn't slow down your success. Review collected by and hosted on G2.com.

Greater Giving is an easy fundraising tool. When I encounter something I have trouble with - setting up webpage or other technical things the Tech Support can always walk me through it an help! Review collected by and hosted on G2.com.

Would like the webpage to be easier to set up. Review collected by and hosted on G2.com.

The webinars! They're so helpful! I watched so many of them to learn how to navigate the software and I loved having them all right there when I needed to go back and do something again. Review collected by and hosted on G2.com.

During our silent auction some of our winning bidders got a notification that they had been outbid. Since they didn't think they won they left the event. We then had to call and tell them they won and find a time to get their items to them. W Review collected by and hosted on G2.com.

How much the staff is willing to help out when you have issues or need guidance on how to do something. For the most part, it is easy to figure out on your own. Review collected by and hosted on G2.com.

Had some issues with duplicated charges for our event and it was taking a while to get resolved, but once we got someone to reach out it was resolved quickly. Review collected by and hosted on G2.com.