# Grasshopper Reviews
**Vendor:** GoTo  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 159
## About Grasshopper
Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity.



## Grasshopper Pros & Cons
**What users like:**

- Users value the **call capabilities** of Grasshopper, enabling seamless communication with clients in Canada and the USA. (1 reviews)
- Users value the **easy connection** that Grasshopper provides, allowing seamless calls to clients in Canada and the USA. (1 reviews)
- Users find the **signup process intuitive** , making it a hassle-free entry point for Grasshopper. (1 reviews)
- Users value the **versatile messaging features** of Grasshopper, enhancing communication with calls and text capabilities. (1 reviews)
- Users value Grasshopper for its **powerful VoIP services** , enabling seamless calling, texting, and message management. (1 reviews)

**What users dislike:**

- Users report **difficulties with customer service** , particularly when trying to cancel their Grasshopper accounts. (3 reviews)
- Users find it extremely challenging to cancel their account, highlighting the **difficult cancellation process** as frustrating and inconvenient. (2 reviews)
- Users point out the **high cost** of Grasshopper, compounded by difficult cancellation processes and poor support experiences. (2 reviews)
- Users experience frequent **freezing issues** with Grasshopper, along with problems with updates and dropped calls. (1 reviews)
- Users experience frequent **call drops** and app freezes, which disrupt communication and require restarting the application. (1 reviews)
- Users experience **long waiting times** that hinder service verification and lead to business losses. (1 reviews)
- Users face **phone number issues** with Grasshopper, experiencing delays and frequent password resets that hinder usability. (1 reviews)
- Technical Assistance (1 reviews)


## Grasshopper Discussions
  - [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) - 1 comment
  - [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) - 1 comment

- [View Grasshopper pricing details and edition comparison](https://www.g2.com/products/grasshopper/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-06-01+09%3A13%3A55+-0500&secure%5Bsession_id%5D=0835f5d9-ab37-4cd5-aa0c-82f5d05b97b1&secure%5Btoken%5D=19166ffce0880437c8da879a1bdbe0e601996c3f7455145630348ca7364afadd&format=llm_user)
## Grasshopper Integrations
  - [Basecamp](https://www.g2.com/products/basecamp/reviews)
  - [Grammarly](https://www.g2.com/products/grammarly/reviews)

## Grasshopper Features
**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Virtual PBX
- SIP trunking services

**Basic Communication**
- Phone Calls
- Instant Messaging
- Conference Calls
- Desk-to-Desk Calls

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

## Top Grasshopper Alternatives
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