Before Grain, I relied on Zoom recordings to record user interviews I was conducting. But sharing insights in a easy-to-consume way was hard. And these recordings mostly went into a Notion database to die. I mostly recorded them for later, if in any case, I would have to look something up.

But with Grain, I could easily timestamp something in an interview and share that snippet to Slack. I still remember my first time using Grain and how groundbreaking that felt! Review collected by and hosted on G2.com.

Our engineers don't speak German, and most of our users are in German. Grain also transcribes videos. Now if the transcript could be translated, and then Grain would automatically generated subtitles for the video — or even generate automated synchronized voice in a foreign language of the speaker (hello LLMs!), this would be HUGE! Then engineers could watch user interview although it wasn't in their language! Wow! Maybe it could happen almost live? Just a thought. Review collected by and hosted on G2.com.

I am an attorney and I work at a law school. One of my duties includes supervising law students to prepare them for civil rights and restorative justice presentations. Students and colleagues love the transcripts and video recordings because it ensures that they can get detailed notes about everything stated. It's also extremely helpful for note taking purposes for any meetings that we may have. Review collected by and hosted on G2.com.

I honestly can't think of anything that I dislike about Grain. My only complaint is the limited nature of the free option as either monthly or yearly billing isn't very affordable in my line of work. However, I believe that it would be worth the money! Review collected by and hosted on G2.com.

It's super easy to use, transcribes calls, and makes it extremely simple to create clips that can be shared internally or externally. Review collected by and hosted on G2.com.

There are lots of competitors in the market. Luckily, Grain has been awesome so far, so we haven't had any reason to look elsewhere. Review collected by and hosted on G2.com.

Grain's highlight feature is a particular highlight! It has revolutionised the way we take and share meeting notes amongst our team.

We've also used grain for user interviews and the highlight reels went down very well with our client.

In terms of internal use, having grain auto-join meetings has been invaluable in the evidencing decisions and sign offs.

Get it! You won't regret it! Review collected by and hosted on G2.com.

I'm struggling with this one. I genuinely can't think of anything noteworthy. Review collected by and hosted on G2.com.

Ever since I started recording my meetings with Grain, I've recalled each session and what was discussed in 1/2 of the time I used to.

Grain has become essential software for running my business as a Solopreneur. It feels as if I have a team that joins me in the meetings and takes care of writing specific to-dos, summarizing discussions, pointing out key moments, and ensuring every moment is transcribed.

I also love that I can have my AI recorded join into meetings that I cannot join personally. Impressive feature and has saved me a lot of time. On top of this, having the ability to automate Grain with Zapier has been a huge time saver by automatically sending follow-up emails of the recordings to my clients.

Even my clients are impressed with the software after I share post-meeting notes. Highly recommended. Review collected by and hosted on G2.com.

I have not found anything I disklike about the software so far. Review collected by and hosted on G2.com.

Searchable transcription where I can search key words and get a relatively accurate quote of what the user said. I also like that this is available immediately after the call. I like that grain recorder will ask to join my google hangout calls and once I've gotten verbal permission from the user to record the call, I'll admit the grain recorder into the room to record. Review collected by and hosted on G2.com.

Sometimes transcription gets words wrong. An example from my most recent call was that it transcribed "headphones" as "husband". I normally go through the transcription immediately after the call to get user quotes and share notes over slack with the rest of my team so I've been able to remember what the user actually said if there's an odd word in the transcription. Review collected by and hosted on G2.com.

I love how easy Grain has been to set up and use. We use it to record and transcribe all of our sales, onboarding, and customer check-in calls at Arrows. The ability to quickly highlight and organize portions of the calls makes it incredibly easy to revisit conversations, share customer feedback internally, and always have a pulse on the voice of our customers.

I've had customers tell me "wow, you remember everything we say!" - yup, thank you Grain!

I also really love my CSM at Grain. Katie has been incredibly helpful in teaching me best practices, sharing updates on features and roadmaps, and spending the time to build a relationship with me. She also captures all my product feedback and keeps me informed when things do get updated!

Grain's new AI features are also super valuable because they help summarize calls automatically!

Great team and a great product. Review collected by and hosted on G2.com.

There isn't much I dislike about Grain. The platform itself keeps improving as they continue to listen to customer feedback. Features I felt have been missing, are quickly added to their roadmap and often implemented before my next scheduled check-in with our CSM.

Things that I thought could improve (like the ability to more easily filter between calls, edit clips, and update the transcription) all keep improving as the team builds the product and continues to learn from customer feedback.

Grateful that they listen to their customers and improve the product accordingly! Review collected by and hosted on G2.com.

Grain takes all my recordings and makes them easily accessible in a tile or list format allowing me quick and easy access to what I want and when I want it. This format provides me with the ability to quickly and concisely address areas in videos where I've provided excellent or poor service and the ability to adjust it with velocity. Review collected by and hosted on G2.com.

For my purposes, the only downside I see is the inability to select, copy and paste the transcription directly from the recording page. I admit that this could be because of something I'm doing or not doing AND I am always looking for ways to make more use of the tool. Review collected by and hosted on G2.com.

I can use it to record all my online meetings so that I don't have to write notes. It makes these meetings much more valuable because I can reference them. We use it in our discovery call and proposal generation process so that another team member can write the proposal even if they weren't in the Zoom meeting. Review collected by and hosted on G2.com.

It's a little clunky when trying to figure out where the grain recordings are organised. I would love to just be able to set a default library for them to be added to rather than having to move them from my personal library to the shared company library. Review collected by and hosted on G2.com.

I appreciate the ease of adding the recorder automatically to any meeting and the option to only use it for myself, without sharing to the whole team. I keep my head together when I can review the recording back after the meeting to be sure I was clear on the outcomes. Review collected by and hosted on G2.com.

I dislike the inability to remove videos from the workspace as an admin. I think there is an opportunity to allow admins control to access what is being shared in the company workspace and to protect the privacy of those videos, when needed.

I don't like the aggressive nature of the platform when it enters into a Google Meet call. When it's not a part of our organization, it has to be admitted and you can consistently see the recorder in the view. Especially awkward when we are two people and the recorder stays there. With Zoom, we are able to hide it, while everyone knows it's there, it is not as obvious. Review collected by and hosted on G2.com.