--- title: GoTo Connect Reviews meta\_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1415 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews & Product Details Visit Website GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. * * * Product Website GoTo Connect Seller [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) Discussions [GoTo Connect Community](https://www.g2.com/products/goto-connect/discuss) Solution Type All-in-One Overview by Shannon McAnaugh Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/goto-connect/pricing) ## GoTo Connect Integrations (14) What do users say about integrations? Verified by GoTo Connect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CDK CRM ](https://www.g2.com/products/cdk-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRMOne ](https://www.g2.com/products/crmone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DriveCentric ](https://www.g2.com/products/drivecentric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HighLevel ](https://www.g2.com/products/highlevel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JumpCloud ](https://www.g2.com/products/jumpcloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Purple ](https://www.g2.com/products/purple/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tekion ](https://www.g2.com/products/tekion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More GH Genna H. Operations Director Small-Business (50 or fewer emp.) 12/1/2025 "Reliable System and Connectivity, But Customer Service Needs Consistency" 3/5 What do you like best about GoTo Connect? Phones link to wifi, so as long as the connection with wifi is good then the phones typically do not have any issues. The online system is very robust, can get majority of work complete there. Mobile app makes it easy to use phone away from office. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? The customer service can vary, I have had incredibly helpful reps but also have had reps who have been extremely unhelpful. Would appreciate if there was more consistency. We have had some more tricky problems recently and have not had much success in getting them resolved. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? Ability to use phones away from office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen B.") KB Karen B. Operations Manager Small-Business (50 or fewer emp.) 9/3/2025 "Robust System For Business" 4.5/5 What do you like best about GoTo Connect? I live that I can download an app to my phone to use the phone system. This allows me to keep my personal cell phone number from showing when I make a call or send a message to someone for work. I also like that we can route phone calls to different numbers. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? As an admin, sometimes it's confusing when you add a new person to the system. Each person seems to be missing one feature, even though I show that the box is checked when I set them up. It could be my error, but it gets confusing. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo helps us direct calls to different individuals in the company and people can leave messages. Also, the email feature to forward a voicemail is great for our employee that is Spanish speaking only. She can translate the message using AI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KS Kolton S. 12/2/2025 "Effortless PBX Management with Seamless Integrations" 4.5/5 What do you like best about GoTo Connect? I truly appreciate how GoTo Connect simplifies managing dial plans, allowing me to easily add people to receive calls wherever needed and customize rings to fit individual preferences. The platform’s very simple and clean user interface makes navigation effortless, enhancing the user experience significantly. Integration with Entra is seamless, and I find that connecting with physical Yealink devices is particularly straightforward. Additionally, the ease of the initial setup was impressive, making the transition from our previous in-house phone system comfortable and hassle-free. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? I would like more customization options in the dial plans, such as round robins and similar features. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? I use GoTo Connect to manage dial plans and calls for our car dealerships, benefiting from its ease of integration, simple and clean UI, and customizable features that fit our needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Zach P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach P.") ZP Zach P. Sr IT Engineer Small-Business (50 or fewer emp.) 8/28/2025 "Great product only made better with amazing service and support" 5/5 What do you like best about GoTo Connect? Their support. We rarely have any issues things we're uncertain about, but when we do they are always promptly addressed and with the best service. The partner support line is wonderful and we can always count on someone answering on the other end quickly. The phone system, admin portal, and mobile apps are all super easy to setup and use. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? This is honestly just a nitpick but the mobile app doesn't work with Android Auto (not sure on apple carplay) so you're forced to answer using your phone vs steering wheel or infotainment system. None of the call information shows up either. Small thing but would be an awesome addition. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? Simplifies VoIP service for not only ourselves but also our clients as well. The admin portal is extremely easy to understand and user friendly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BG Bertin G. Head of Communications Mid-Market (51-1000 emp.) 12/11/2025 "Effortless, Secure, and All-in-One Customer Communication Solution" 4.5/5 What do you like best about GoTo Connect? I like that GoTo Connect effortlessly streamlines our business communication needs. From managing internal communication to handling customer interactions, this tool has it all. I like using GoTo Connect because it is very secure, available on all devices, and most importantly it comes with an awesome UI making it easy to use. I like that it combines video meeting, VoIP, and messaging to make a great communication tool. With GoTo Connect, even integrations are easy which makes it even better Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? We have used GoTo Connect for communication and no issues. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? We use it for our VoIP, communication, and customer interactions and it has been awesome. Being scalable and customizable us what makes it suitable for our business use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 12/10/2025 "Exceptionally User-Friendly with Outstanding Support" 5/5 What do you like best about GoTo Connect? I love the fact that the system is so user friendly and their support team is often so helpful. With the help of their support team it was easy to implement and keep up with ongoing changes within the system. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? The only thing I would say I dislike about the service is that when Jive was taken over by GoTo the admin tool was split into 2 portals, since the last update however this is no longer an issue. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect is providing us with an easy user friendly solution for our VoIP provider. I can certainly say their service is typically very reliable allowing many of our users to work remotely with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 5/4/2026 "Always Improving Features—A Much Better Portal" 5/5 What do you like best about GoTo Connect? They are always improving features. The portal has gotten much better. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Turnover for employee offboarding could be better Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? We have a huge business need for VOIP communications internally and externally. GoTo connect takes care of that for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite FR Fred R. System Administrator Enterprise (\> 1000 emp.) 4/8/2026 "Great Admin UX and a Helpful Built-In “Ask Gopiolt”" 5/5 What do you like best about GoTo Connect? Great UX from the Admin POV and that built in "Ask Gopiolt". Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Not being able to setup Text/SMS feature without having to go through all these loops. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? It provides the stores with VOIP system instead of using a conventional LAN line. Easy to manager Voicemail and call trees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 5/4/2026 "GoTo Connect is the GoTo software for all of your voip needs!!" 5/5 What do you like best about GoTo Connect? Simple to use and very detailed. Great remote device control Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? The AI assistant isn't great. Customers couldn't understand Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? Having access to all call recording and tracking allows us to manage conversations with customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Morton H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morton H.") MH Morton H. Owner Small-Business (50 or fewer emp.) 9/4/2025 "A Excellent VOIP for any size business" 5/5 What do you like best about GoTo Connect? GoTo,, took ownweship of the situation and did what they felt to win back a loyal customer,, and for that I am grateful and im back for good. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Ai Call Summaries and Transcrips need to be put into the call logs when you log in so you can scroll fast per number to view... How it is setup now you have to log in from a computer go to the top right and Click Analytics and then go to call records then you can view what you need to,,, Which is very backwards please fix. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo is intuitive, responsive, Willing and reasonable , and overall ease of use is top notch Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about GoTo Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GoTo Connect ](https://www.g2.com/products/goto-connect/discussions/new) GU Guest User What is GoTo Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) JR Jason Redmond • Last activity about 4 years ago I 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/goto-connect-i) [ View all Discussions ](https://www.g2.com/products/goto-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/goto-connect/pricing) GoTo Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,426) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image") Nextiva 4.5/5(3,619) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-nextiva) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-business-communications.png "Product Avatar Image") Vonage Business Communications 4.3/5(503) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) ##### ##### GoTo Connect Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Features Voice Conferencing Video Conferencing [ View More Features ](https://www.g2.com/products/goto-connect/features) ## Top-Rated Alternatives [ ![8x8 Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "8x8 Contact Center") 8x8 Contact Center 4.1/5(257) ](https://www.g2.com/products/8x8-contact-center/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,426) ](https://www.g2.com/products/ringex/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/goto-connect/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Conversational Support](https://www.g2.com/categories/conversational-support) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Online Fax](https://www.g2.com/categories/online-fax) [Show MoreShow Less](javascript:void(0);) ##### Explore More [PR Firms in Austin](https://www.g2.com/categories/pr-firms/locations/austin-tx-us)[Which file reader tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-reader-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[Which food safety management solutions that customers recommend deliver measurable ROI within six months?](https://www.g2.com/discussions/which-food-safety-management-solutions-that-customers-recommend-deliver-measurable-roi-within-six-months) [Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[Best SAP store for business software](https://www.g2.com/discussions/what-s-the-best-sap-store-software-for-businesses)[Pros and Cons Details](https://www.g2.com/products/goto-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)