What do you like best about GorillaPDF?
Here's what I liked the most about GorillaPDF:
1. It's free: Yes, it's 100% free. I don't know how the team will sustain this in the long run; maybe they will choose to stay on a freemium model with tight limits or ads. But, at the time of writing, it's 100% free.
2. It's ad-free: I don't use an ad-blocker, but to my surprise, there isn't even a single ad on this website. It's so clean and distraction-free.
3. Generous limits: Yes, there are limits, but they are not so strict. Let's say I want to convert a text file to PDF; it's 50 MB per file (at the time of writing). I don't think you will find such generous limits anywhere. For jpeg to PDF, it's 100 MB. It might sound low to someone, but it's a lot generous. I have purchased Sejda PDF premium to deal with large files. Plus, there are no time limits, or I found none, which is impressive.
4. Lots of tools: To my surprise, it offers many tools that are hard to find elsewhere under one roof. You can convert many file formats to PDF, and they are adding more.
5. Loved their mission: I have not noticed an about page, except for GorillaPDF. They are working to promote the paperless culture, and I was able to resonate with it. Such details help connect better with customers.
6. Educating others: They have a blog where some authors explain what you can do with PDFs. I have never read anything, but it's worth mentioning. They also have a newsletter that keeps you up-to-date on the developments happening at the backend. Review collected by and hosted on G2.com.
What do you dislike about GorillaPDF?
Well, a lot to dislike:
1. Unreliable - Most of the time, you can't convert your files as it just throws the typical 'something went wrong' error. And it happens after you're done uploading the files. It just makes it a bit unreliable to use. I use it when I am not close to deadlines. It wastes a lot of time if I upload a large file only to see that it failed to convert. On average, it works 6 out of 10 times.
2. Lack of basic tools: Well, it's really strange. They do have some very unique tools but lack some essential ones. It should be fine for some, but it's hard to switch for me. For instance, it does not have any feature to remove watermarks, crop PDFs, etc.
3. Slow support: A few days back, I tried to bring these issues through their contact form but never received any reply. They might have taken steps to rectify this, but at least they should reply that they have read that.
4. No app: I am a fan of apps. They make the experience faster and work reliably well during connectivity problems. They are fans of web apps. Not an issue, but worth a point.
5. No dark mode: Their website is full of bright colors. I either find myself turning the brightness down or forcing dark mode. Many such services don't offer it, but it's now a must-have feature. Review collected by and hosted on G2.com.