Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 23

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Gorgias Community
Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
AP
Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Maritime
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The innovative features offered and the support provided along the way to get all setup. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Some limitations with features which force you to upgrade to bigger and more expensive packages. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

An all in one solution for our business support channels. Great team support. Review collected by and hosted on G2.com.

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AH
VP Marketing
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

It integrates with all apps we use. We enjoy the vertical integration, it helps use solves issues fast and team saves time. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The menu is too crowded. It will be nice to create more accessible and user-friendly menus and features. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

If you are looking for turn-key solution for your customer support department then you have to try Gorgias. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are managing all our customer support tickets including SMS, phone and emails with one platform. The phone feature is something we just realized. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

the integration of shopify is super convenient and helpful. I can do so much from within the app, and don't need to tab out. As someone who occasionally uses voice control due to carpal tunnel it's very helpful to stay within the same window. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish that it had individual macros for each user. My team is used to creating our own custom macros that express our personality and make the support experience feel varied, and I miss that. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

A common problem we had before was not realizing a customer had spoken with us on a social app. Gorgias allows us to easily integrate everything and save time because we can see what was said before. Review collected by and hosted on G2.com.

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Vincent L.
VL
Ecommerce Specialist & Designer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

From sales to onboarding everyone was super knowledgeable and helpful. The social integrations and capabilities made it a no-brainer for us. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Lack of social features based on how locked-up IG and FB are. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Clearly define what you answer as they will be billable tickets. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It has robust reporting so it allows us to see agents activity letting decision-makers direct the teams better. The fact that everything is located within one app to cancel, return or replace orders is awesome. Review collected by and hosted on G2.com.

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Isabelle N.
IN
Customer Success Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
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What do you like best about Gorgias?

I love the interface and how easy to use it is. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I have not encountered a dislike, hopefully, I won't ever. I feel that it is very easy to use and the simplicity of it makes it easy to navigate around. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias is allowing me to understand the perspective of my clients and their agents. It helps me understand how to navigate around and what to look for. Review collected by and hosted on G2.com.

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Brunna R.
BR
Head of Customer Service
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The email and Instagram features, being able to integrate it with most platforms like returnly. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There is no direct message feature on Instagram Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Customer service lifesaver! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Emails are being lost on Gmail and being able to view what tickets are open and closed. Customer's emails rarely get lost and Gorgias does a great way of detecting spam. Review collected by and hosted on G2.com.

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Anna Vina A.
AA
Email Support
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Gorgias?

I like all of the features in Gorgias. Especially when linking to other platforms. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Nothing that I can think of. All is good. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Highly recommended for Customer Support on any type of business. This can also be linked to other social media platforms like Instagram, Facebook, etc. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are using Gorgias for Customer Service. We are sending emails to resolve the product issue, delivery issues, and all about customer service. Review collected by and hosted on G2.com.

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Verified User in Medical Devices
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

very plug and play. Easy to plug into different platforms. and easy to manage workload in buckets through tags / easy integration with Shopify / good collab with CSM Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Limited reporting / limited chat functionalities / No whatsapp so I can't offer existing channels Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

SMS as a channel / Advanced chat campaigns / Improved reporting Review collected by and hosted on G2.com.

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FB
customer service assistant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

A quick way to respond, live chat integration Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

difficulty in connecting the platform yotpo Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

try it, it's better than other software or portals Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

the possibility to better manage all channels followed by customer service Review collected by and hosted on G2.com.

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KG
Customer Service Representative
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

All our communication in the same place! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I am not sure just yet, need to use more Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

getting all of our customer communication in the same place with no duplication Review collected by and hosted on G2.com.

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