Gorgias Reviews & Product Details - Page 22

Not only has Gorgias developed a platform that adds ease and efficiency into answering customer tickets, chats, and calls, but it has robust tracking, tagging, and reporting tools that allows my team to show the value we bring through customer support. They are also a great team to work with, and we enjoy being partners and working on clients, together. Review collected by and hosted on G2.com.

There's no agency hub for businesses like ours, where we manage over 20 Gorgias accounts! We need this! Review collected by and hosted on G2.com.

Gorgias won us over with their seamless integrations between Shopify and Meta (Messenger, Facebook, Instagram). It allowed us to consolidate community management and eCommerce customer service. Review collected by and hosted on G2.com.

In recent months, Gorgias has experienced various outages, our integrations disconnecting, etc. Review collected by and hosted on G2.com.

I love that our CS team can use Gorgias for email, SMS and Voice communications. It keeps track of our communication in an easy to find manner. Review collected by and hosted on G2.com.

I wish Voice kept recordings for longer than 6 months and I wish Voice had an option to forward calls. Review collected by and hosted on G2.com.

I love the fact it is easy to navigate. The macros are simple to use. It flows nicely between active emails and snoozed emails. I like being able to see email history as well. Review collected by and hosted on G2.com.

The only thing I dislike is the multiple "refresh to update" notifications I get throughout the day. It does not happen frequently but when it does it can happen too often. Review collected by and hosted on G2.com.

I like how the chat feature is set up. If you are not on, it shows up as an email, which is very nice! Review collected by and hosted on G2.com.

I dislike not being able to see the history of different tickets all at the same time or it makes me scroll all the way down again. Review collected by and hosted on G2.com.

I love how seamless it is to quickly resolve customer issues. I also love that I don't have to leave the platform to refund customers. Everything that I need is within Gorgias. Review collected by and hosted on G2.com.

I don't dislike anything. The only thing that I find complicated is creating rules to auto-close tickets. I will have to review this again. Review collected by and hosted on G2.com.

We like the integrations that Gorgias has with all of the social media platforms. It makes it easier to stay organized. Review collected by and hosted on G2.com.

Dislike that sometimes it seems emails disappear or some customers say they have emailed but we never see it in the system. Review collected by and hosted on G2.com.

I love the simplicity of the system and how easy it is to use. I can train new team members very quickly so we can scale as needed. Review collected by and hosted on G2.com.

I wish the chat widget could search the FAQs page while a customer is typing into it. Review collected by and hosted on G2.com.

Macros and prediction text makes responding a breeze! The shopify integration is also really really helpful for checking stock values and for sending product recommendations. Review collected by and hosted on G2.com.

Keyboard shortcuts sometimes get in the way of sending responses but are otherwise helpful. Review collected by and hosted on G2.com.

Possibility of merging customers' profil Review collected by and hosted on G2.com.

Merging profiles from all the channels_ such as Whatsapp, Amazon, and some other marketplaces. Review collected by and hosted on G2.com.