520 Gorgias Reviews
Overall Review Sentiment for Gorgias
Log in to view review sentiment.
Gorgias has a more organized view and includes emojis, mostly easy integrations Review collected by and hosted on G2.com.
It is easy to lose tickets that have been opened back up and assigned to another agent Review collected by and hosted on G2.com.
Gorgias has been a huge asset to our company for managing our customer inquiries - it's ability to link to multiple apps, our stores, returns etc allows us to see our entire customer profile in one snapshot and provide the fastest response to our customer with all relevant information. The reporting also gives us an opportunity to improve our responses and see where we can adjust our internal workflows Review collected by and hosted on G2.com.
the phone feature isn't great so we ended up not using it Review collected by and hosted on G2.com.
Makes day-to-day ticket management simplified and easy to track what is happening + love that it integrates directly with Shopify. We switched over from Freshdesk and it solved all of our pain-points very well. Review collected by and hosted on G2.com.
Initially, it took some understanding of the platform to get it set up and optimized for our workflow. It would be good if the trial allowed you to explore all facets of the platform so opt-in was faster. Review collected by and hosted on G2.com.
I like that you can write a response and automate action items. Review collected by and hosted on G2.com.
Email response and Social response API errors, having to reply in Outlook and IG instead. I encounter 2 errors a day per /60 tickets. Review collected by and hosted on G2.com.
Gorgias has great customer service and host regular town halls to discuss new features and answer questions. I like the user experience from a customer experience associate perspective. The tags allow us to stay organized and track necessary data. It also allows us to track statistics on how many tickets we close, etc. so we can make sure we meet our KPIs and can compare how we are doing compared to other agents. Review collected by and hosted on G2.com.
Sometimes I wish the integration with other 3rd parties was a bit more seamless, but there is honestly not too much I dislike! Review collected by and hosted on G2.com.
The Shopify integration, since it allows us to quickly reference customer data and resolve issues faster. We have all the information we need without having to go to Shopify so it makes fixing issues faster. Review collected by and hosted on G2.com.
I don't like the merge feature button as I feel like you cannot undo and sometimes it captures clients that are literally not the same. Don't trust it fully this feature. Review collected by and hosted on G2.com.
Love how it accurately pulls customer's info quickly so we don't have to go digging for it. Also love the macros automated response feature! Review collected by and hosted on G2.com.
I wish it was easier to make calls within the platform. It's hard to transfer to another user. Review collected by and hosted on G2.com.
