Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 20

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
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0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The side menu that categorizes the variations of tickets (DM, email, text, live chat, etc.) is extremely helpful to have it all displayed on one page! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish that some of the platforms had a corresponding look to how it looks to the customer. For example, live chats and texts look just as though you are receiving/replying via email. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias helps keep all customer requests organized! I definitely prioritize organization and hate having to dig to find a category. This is why I love having everything displayed on the menu sidebar! Review collected by and hosted on G2.com.

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SM
Head of IT
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
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What do you like best about Gorgias?

Simple & easy to use interface and training material is excellent. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Have not experienced anything yet which causes any concerns for us. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Allows us to have a central communications point for our customer interactions, without having to log in to each channel / social media profile. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Gorgias?

How much time it saves our team members and how user friendly it is Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I still have to use shopify for certain actions Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We can easily view orders right from the emails we're reading which saves time verifying information and answering emails Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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(Original )Information
What do you like best about Gorgias?

Easy to use & plesant layout. I found it super easy to learn & pick up Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There's loads of functions that might take awhile to remember Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It helps me get to tickets on a FIFO basis & its very helpful Review collected by and hosted on G2.com.

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Dennis P.
DP
Brand Ambassador (Customer Service Representative)
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The email system is easy to use, and fast. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The email thread is a bit confusing at first. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

A bit confusing at first but will surely get used to it along the way. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It resolves the main needs of the company. To assist customers in chat and email. Review collected by and hosted on G2.com.

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BD
Customer Service
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Gorgias?

I like having everything all in one place. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The app is a little cluttered sometimes. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

The problem is it solving is that we had too many applications previously and it has now been condensed into one platfrom. Review collected by and hosted on G2.com.

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Monica K.
MK
Co-founder
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Gorgias is a very user-friendly, easy platform to do customer service. Our team is able to manage all our channels through Gorgias which makes it so much easier to keep track of all our interactions iwth our customers. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The only thing that has been an issue lately, is the fact that they've been having a glitch where email addresses get disconnected from Gorgias so we have to stay on top of all of our integrations. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

I highly recommend Gorgias. We are very satisfied with the switch we made from Zendesk as Gorgias is much easier to use, it's easier to create macros and use them, and the customer information is right there next to the customer's email. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We used to work with Zendesk and when we found Gorgias we realized how much easier it is to have all the customer's information right where their email comes in so you don't have to go searching in 4 different platforms before you can answer Review collected by and hosted on G2.com.

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NL
Customer Experience Analyst
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Gorgias has helped our team save time & resources by centralizing all of our customer interactions (email/phone/social) in one spot! Robust analytics give us all the data we need to back up critical support decisions. We've automated a lot of our work in a "human" way by leveraging their powerful customer sentiment/intent AI! The best part about this company is that they are extremely passionate about innovation and are constantly tweaking features/hosting regular Townhalls to get live feedback from users. 10 stars all the way! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The only downside is that sometimes emails get filtered out by their spam detection rules, so it's always best practice to check your spam folder to make sure no customer request has slipped through the cracks! I understand this is a work in progress and that the spam detection will get more sophisticated as more feedback is shared! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Automation has been vital in mitigating a lot of our backlog during busy promotional periods. This year we were able to implement an auto-response rule to share tracking information with customers asking for status updates on their shipments - this created an incredible experience for our customers who needed information right away! Review collected by and hosted on G2.com.

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BC
Customer and Community Manager
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

I love how responsive the team at Gorgias is. Whenever I have a question about the features or don't understand something about the tickets, I reach out to Help, and they are there with an answer right away. We previously used Zendesk for our customer support needs, and the experience with Gorgias has been top-notch. I can pull in more information about our customers from all channels and not just email. It has made understanding our customers and what they want so much easier. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I dislike that setting up auto triggers is a bit manual and sometimes I have to play around with it a few times before I get the trigger I was hoping. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I am now able to see what our social media followers are saying about our products right in one place without logging into each individual channel. I can see how much revenue we've generated from support tickets and how much of that comes from interactions we've had with fans on social. Review collected by and hosted on G2.com.

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Tiffany T.
TT
Social Media Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Its very user-friendly, easy to search-reply-snooze and completely take care of the customer Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Social needs to be improved so Gorgias would be a one-stop shop. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Communicating with customers is always the best within Gorgias, which helps and benefits us as a company. Review collected by and hosted on G2.com.

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