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Top 10 Gorgias Alternatives & Competitors

(520)4.6 out of 5

Looking for alternatives or competitors to Gorgias? Help Desk Software is a widely used technology, and many people are seeking secure, simple software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Gorgias include media platforms and customer service. The best overall Gorgias alternative is Zendesk Support Suite. Other similar apps like Gorgias are Freshdesk, Intercom, Gladly, and Kustomer. Gorgias alternatives can be found in Help Desk Software but may also be in Live Chat Software.

Best Paid & Free Alternatives to Gorgias

Zendesk Support Suite
Freshdesk
Intercom
Gladly
Kustomer
Re:amaze
HubSpot Service Hub
Tidio

Top 10 Alternatives to Gorgias Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Gorgias stacks up to the competition, check reviews from current & previous users in industries like Retail, Apparel & Fashion, and Consumer Goods, and find the best product for your business.

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Gorgias:

Reviewers say compared to Gorgias, Zendesk Support Suite is:

Slower to reach roi

More expensive

See all Zendesk Support Suite reviews

Freshdesk

By Freshworks

(3,499)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Gorgias:

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Alhena AI

(34)4.9 out of 5

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

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Reviewers say compared to Gorgias, Alhena AI is:

More expensive

Better at support

Easier to set up

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Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Gorgias:

Reviewers say compared to Gorgias, Intercom is:

More expensive

Slower to reach roi

See all Intercom reviews

Gladly

By Gladly

(983)4.7 out of 5

Optimized for quick response

Gladly is a customer service software.

Categories in common with Gorgias:

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Reviewers say compared to Gorgias, Gladly is:

Slower to reach roi

Easier to set up

Better at meeting requirements

See all Gladly reviews

Kustomer

By Kustomer

(430)4.4 out of 5

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Categories in common with Gorgias:

Reviewers say compared to Gorgias, Kustomer is:

Slower to reach roi

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Re:amaze

By GoDaddy

(139)4.6 out of 5

Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

Categories in common with Gorgias:

Reviewers say compared to Gorgias, Re:amaze is:

Better at meeting requirements

Easier to do business with

Better at support

See all Re:amaze reviews

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Optimized for quick response

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Gorgias:

Reviewers say compared to Gorgias, HubSpot Service Hub is:

Slower to reach roi

More expensive

See all HubSpot Service Hub reviews

Tidio

By Tidio

(1,614)4.7 out of 5

Optimized for quick response

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Gorgias:

Reviewers say compared to Gorgias, Tidio is:

Easier to set up

Better at meeting requirements

More usable

See all Tidio reviews

Front

By Front App

(2,244)4.7 out of 5

Optimized for quick response

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Gorgias:

Reviewers say compared to Gorgias, Front is:

Slower to reach roi

Better at meeting requirements

More expensive

See all Front reviews

#10

Salesforce Service Cloud

By Salesforce

(5,606)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Gorgias: