Google Cloud Agent Assist
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Google Cloud Agent Assist
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4.0 out of 5 stars
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Google Cloud Agent Assist Reviews & Product Details - Page 5

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Google Cloud Agent Assist Overview

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What is Google Cloud Agent Assist?

Agent Assist is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist provides real time data and information to agents while having a live conversation with customers.

Google Cloud Agent Assist Details
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Google Cloud Agent Assist Community
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Product Description

Agent Assist is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist provides real time data and information to agents while having a live conversation with customers.

Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,581,844 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
Ownership
NASDAQ:GOOG
Phone
+1 (650) 253-0000
Total Revenue (USD mm)
$182,527
Description

Organize the world’s information and make it universally accessible and useful.

Recent Google Cloud Agent Assist Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"skills to support your human employees' real-time client response"
It has a number of capabilities to assist your human workers in reacting to customers in real time during a chat.
Read more
Francesc I.
FI
Francesc I.Small-Business (50 or fewer emp.)
3.5 out of 5
"Not yet fully deployed"
It seems to solve some hard barriers in comunications with clients
Read more
Shakti T.
ST
Shakti T.Mid-Market (51-1000 emp.)
5.0 out of 5
"the Google Cloud Agent scales effortlessly with our infrastructure."
We've been using Google Cloud Agent for several months, and it has significantly improved our cloud management and monitoring processes. The integr...
Read more
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46 Google Cloud Agent Assist Reviews

4.0 out of 5
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Google Cloud Agent Assist Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Google Cloud Agent AssistQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Bereket T.
BT
Founder & Web/Graphics Designer
Computer Software
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Google Cloud Agent Assist?

I find Agent Assist to be an easy-to-use tool that helps improve agent efficiency. Real-time data and suggestions based on the conversation empower agents to resolve customer issues faster. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Agent Assist?

its relatively high cost. I find it expensive compared to alternative solutions. Review collected by and hosted on G2.com.

What problems is Google Cloud Agent Assist solving and how is that benefiting you?

it gave me real-time AI-powered suggestions and insights during customer interactions. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Google Cloud Agent Assist?

Google Cloud Agent assist is very complete and lots of tools to help. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Agent Assist?

The main downside is that there's a lot of information, so it takes time to familiarize yourself with the platform. Review collected by and hosted on G2.com.

What problems is Google Cloud Agent Assist solving and how is that benefiting you?

We need some support with after sales questions and reviews. Thanks to this assistant, it's helping us. Review collected by and hosted on G2.com.

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Verified User in Logistics and Supply Chain
UL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Google Cloud Agent Assist?

It has a number of capabilities to assist your human workers in reacting to customers in real time during a chat. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Agent Assist?

GCP is a smaller global player than industry titans like AWS, with fewer data centers situated in specific geographical areas. This may have an impact on users' latency and performance in specific areas. Review collected by and hosted on G2.com.

What problems is Google Cloud Agent Assist solving and how is that benefiting you?

Machine learning technology is used by Agent Assist to offer recommendations to your human agents during a client engagement. Review collected by and hosted on G2.com.

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Verified User in Religious Institutions
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Google Cloud Agent Assist?

That they have the feature available to you. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Agent Assist?

Almost everything. It is clunky and does not learn well. It also comes with a very bad bias. Review collected by and hosted on G2.com.

What problems is Google Cloud Agent Assist solving and how is that benefiting you?

It isn't really helping till the third or fourth query. Review collected by and hosted on G2.com.

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WP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Google Cloud Agent Assist?

It's AI technology makes things easy to setup. You can access it any were in the world. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Agent Assist?

Time it takes to load information and to upload info. Review collected by and hosted on G2.com.

What problems is Google Cloud Agent Assist solving and how is that benefiting you?

It makes analyzing quick and easy. Review collected by and hosted on G2.com.

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Shubham p.
SP
Teaching Assistant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Google Cloud Agent Assist?

1) Agent Assist is a simple to use and set up a solution that uses AI and workflows to improve the efficiency of every agent through intelligent advice.

2) Quick Response.

3) Suggestions are suited to your specific business needs because they are based on your own provided data. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Agent Assist?

1) Pricing is high.

2)Sometime AI-powered chat assistant does not resolve our query properly. Review collected by and hosted on G2.com.

Recommendations to others considering Google Cloud Agent Assist:

Google Cloud Agent is an efficient way to resolve user queries. I will definitely recommend google cloud agent assist. Review collected by and hosted on G2.com.

What problems is Google Cloud Agent Assist solving and how is that benefiting you?

Problems that i am solving with Google Cloud Agent Assist

1) Suggestions are suited to your specific business needs because they are based on your own provided data.

Benefits

1)It reduces the human interaction with the client. So it is helping in customer support. Review collected by and hosted on G2.com.

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