Google Cloud Agent Assist Reviews & Product Details - Page 3

Let me.talk directly to without wasting effort to search for an advance analytics requires can direct me to the right source. It takes a while to get advance answers sorted out.. Review collected by and hosted on G2.com.

Getting advance answers , cannot answer programming output. Needs more AI input.. Review collected by and hosted on G2.com.

The platform listens and learns about our organization and has tailored responses and prompts to feel like it's made just for our team. Review collected by and hosted on G2.com.

Can be lost in the overall Google Cloud shuffle, I wish this was it's own stand-alone company so we don't have to negotiate and work with Google. Review collected by and hosted on G2.com.

best nd best , we get guidance very properly Review collected by and hosted on G2.com.

nothing as such , no compalintsas of now Review collected by and hosted on G2.com.

It provides precised significant response based on the customer interaction, which can nurture the customer satisfaction and it also provides a feasible solution for the customer's queries. Review collected by and hosted on G2.com.

Security apprehensions, Complex pricing dynamics and Limited support offerings are the downside of the Google cloud agent assist. Review collected by and hosted on G2.com.

Google cloud agent Assist intreaction helps you to engage with customer in realtime and help you build your relation with customer Good Review collected by and hosted on G2.com.

Sometimes it didn't understand the quary and we don't get the exact result. Review collected by and hosted on G2.com.

Google Cloud Agent Assist integrates seamlessly with existing knowledge bases, allowing agents to access relevant information without disrupting the flow of conversation. It uses natural Language processing and understands the context of interaction to generate suggestions. The AI learns from past interactions and adapts. Review collected by and hosted on G2.com.

The tool may sometimes provide inaccurate or irrelevant suggestions, and Integrating Agent Assist into existing workflows can be resource-intensive, particularly for organizations with complex systems​. Review collected by and hosted on G2.com.

It provides best suggestions based on the conversation. If we are unable to handle the query, agent assist ensures a smooth transition and help us to resolve the issue more efficiently. Also it's very easy to use, scale with the needs of growing business. Review collected by and hosted on G2.com.

It's a bit costly for a startup or small scale business. Review collected by and hosted on G2.com.

Knowledge base Suggestion

Smart Reply Suggestion

Reduced search time

Consistent Quality Review collected by and hosted on G2.com.

Over reliance on AI

Potential for inaccurate information

Integration Complexity

Data quality

Ongoing maintenance Review collected by and hosted on G2.com.

It improves customer relationships by empowering human agents with AI-powered conversations and a central. Review collected by and hosted on G2.com.

The team can work on more feature to be added Review collected by and hosted on G2.com.

Sentimental analysis is a must in help desk conversations Review collected by and hosted on G2.com.

It's one of these tools that if you dont know it exist, you don't know you need it. Review collected by and hosted on G2.com.