Google Cloud Agent Assist Reviews & Product Details - Page 2

ne of the best aspects of Google Cloud Agent Assist is how it enhances customer service operations by providing real-time support to agents. With its AI-powered tools, it helps agents by suggesting relevant articles, quick responses, and next-best actions during live interactions. This reduces response times, improves accuracy, and enables agents to focus on complex or high-priority tasks. Additionally, it integrates seamlessly with various communication channels, allowing for a more personalized and efficient customer experience, while also improving agent productivity and satisfaction. Review collected by and hosted on G2.com.

One potential downside of Google Cloud Agent Assist is its dependency on the quality of data and training models. If the data fed into the system isn’t comprehensive or well-curated, it can lead to irrelevant or incorrect suggestions, which can frustrate agents and negatively impact customer interactions. Review collected by and hosted on G2.com.

The best thing about Google Cloud Agent Assist is how it helps customer service agents by giving real-time suggestions during conversations. It makes their job easier, faster, and helps provide more accurate answers, improving the overall customer experience. Review collected by and hosted on G2.com.

Nothing as much. It actually has been helpful so far. Review collected by and hosted on G2.com.

I like that firstly it's a Google product so it already has great credibility in the market. Review collected by and hosted on G2.com.

It's not as well known and acessible to people so it took some time discovering this. Review collected by and hosted on G2.com.

It is powered with Ai suggestions which will increase your productivity. Also it can be integrated into large customer service operations Review collected by and hosted on G2.com.

The price and the integration should be more simplified Review collected by and hosted on G2.com.

It seems to solve some hard barriers in comunications with clients Review collected by and hosted on G2.com.

Still very hard to implement, lots of features not fully explained Review collected by and hosted on G2.com.

Real-time Assistance is the best feature and along with this, they provide multi-channel

customer support and scalability, and it's easy to use or implement and integartion. Review collected by and hosted on G2.com.

I don't see and feel any dislike in price or cost, which is a little of a concern for smaller businesses or startups, though it's competitive for the range of features it offers. Review collected by and hosted on G2.com.

It provides agents with real-time, contextual suggestions during customer interactions, which can significantly enhance response times and improve customer satisfaction. Review collected by and hosted on G2.com.

Despite its user-friendly interface, some agents may still face a learning curve, especially those not familiar with AI tools. Review collected by and hosted on G2.com.

That it provides more accurate results/suggestions and makes the manual job more easier. Review collected by and hosted on G2.com.

Just some minor technical glitches like lagging. But this is very rare and hence it can be easily resolved I believe. Review collected by and hosted on G2.com.

very easy to implement. accurate info thats quickly delivered for agents to respond to customers. Review collected by and hosted on G2.com.

data can sometimes not be extrmeely accurate or there can be an over reliance form the agents becasue of its ease of use. utilized nonstop. Review collected by and hosted on G2.com.

Rapid response system that help with a quick and viable respose, also does work with certain keywords you type usually. easy integration since most people use google anyways. Review collected by and hosted on G2.com.

nothign im against for the app at this currrent moment pretty easy to uses just give it a suggestion and go from there . Review collected by and hosted on G2.com.