Google Cloud Agent Assist Reviews & Product Details

get assistance in real-time by suggesting responses, articles, or solutions .

It integrates easily with existing customer service platforms and CRM tools, so it’s easy to implement without significant disruptions to workflows. it quickly adapts to different inquiries, providing smarter suggestions over time, improving with more interactions.

has proven to be a valuable tool for customer service teams, especially in handling high volumes of inquiries efficiently. Its real-time assistance feature is highly beneficial for daily operations, making it a tool we rely on frequently. However, for teams that don’t deal with constant customer interactions, the frequency of use might be lower, and in those cases, the cost may outweigh the benefits. Additionally, Google's customer support for the platform could be improved, as response times for resolving issues can occasionally be slower than expected. Review collected by and hosted on G2.com.

Integration is smooth once running, but at the begining the configuration and setup, especially for those that arent used to work with Google Cloud tools, will require more technical expertise and time than expected.The system's effectiveness depends heavily on the quality and quantity of the training data you provide. It may take time to see vualuable improvement.

Also epending on your use case, the platform might offer less flexibility in customizing certain features compared to other highly specialized AI platforms. Review collected by and hosted on G2.com.

The quickness of the AI makes it feel like you're with an actual person getting things done so quickly. It helps with our calls and compliants and fixing issues customers (in my case residents) bring up. Also, the transciprt of all the calls is amazing! It's nice to be able to go back to reread the conversations. It was pretty simple to set up and start using in our day to day. I was easily able to train my staff to use the tool. aWe use this every day and it's makde the day to day tasks easier too. We had no system to handling issues with residents, so this was very easy to kind of slide into our daily routine with no hiccups. Review collected by and hosted on G2.com.

It is a little costly. It is more expensive than other systems but with all the features, you really can't beat it. Review collected by and hosted on G2.com.

We've been using Google Cloud Agent for several months, and it has significantly improved our cloud management and monitoring processes. The integration with Google Cloud's suite of services is seamless, and the real-time insights have been invaluable for our team to keep track of system health and performance. Google Cloud Agent’s intuitive interface, coupled with its powerful analytics and alerting capabilities, allows us to proactively address potential issues before they impact our operations.

We’ve particularly appreciated the granular control over metrics and logs, which has given our engineering team the flexibility to configure alerts specific to our applications' needs. The setup was straightforward, and the documentation was clear, making it easy for our team to implement and adapt. Review collected by and hosted on G2.com.

every things is really good in google cloud agent. Review collected by and hosted on G2.com.

It’s like having a supercharged assistant who never sleeps. It gives real-time suggestions during customer interactions, making me look like a rockstar agent. Overall, a nifty tool that adds a lot of value to customer service teams. Review collected by and hosted on G2.com.

Customization based on your data means the suggestions are smart and relevant to your business, but there’s a learning curve to get it just right. And let’s be honest: if your data is messy, the suggestions might not be as stellar as you’d hope. Review collected by and hosted on G2.com.

The ability to provide quick and relevant responses. The integration with our customer service tools was seamless and, almost immediately, I noticed an improvement in the speed with which agents could handle queries. The real-time suggestions feature is a marvel, as it allows agents to have a number of suggested answers available to them based on the ongoing conversation. This not only speeds up response time, but also ensures that answers are accurate and consistent. Review collected by and hosted on G2.com.

Not everything is perfect. One of the challenges I faced with Google Cloud Agent Assist was the initial setup phase. Despite good documentation, configuration can be a bit complex, especially for those unfamiliar with API integrations and Google Cloud tools. Review collected by and hosted on G2.com.

What I liked most about Google Cloud Agent Assist was the fact it is almost like talking to a human. This is due to how fast you can get things done when using Google Cloud Agent Assist. What I liked most was the transcript from the calls. Review collected by and hosted on G2.com.

What I found least useful or what I disliked most about Google Cloud Agent Assist was you needed training to really use this software to the fullest of its ability. If you are not familiar with Google products and how to use them, this would be really difficult to use at first. Review collected by and hosted on G2.com.

Google Cloud Agent Assist as an application has always served as a helpful aid inImproving our contact center agents. The real-time data and information suggestion which are given during the conversation are useful for giving accurate and efficient service to the customers. Review collected by and hosted on G2.com.

There are very few options of choices as upgradable features compared to other software that can be a drawback. We cannot make the prompts or recommendations fit our specific company policies or the way we communicate in business. Review collected by and hosted on G2.com.

Uses artificial intelligence to provide real-time responses and accurate suggestions to agents during their interactions with customers. What impressed me most is how the tool can analyse and understand the context of conversations, providing appropriate responses almost instantly. This capability not only reduces response time, but also improves the accuracy of the solutions provided. Review collected by and hosted on G2.com.

In some cases, the suggestions provided by the assistant were not entirely accurate, especially for very specific or technical queries. Review collected by and hosted on G2.com.

This is good for online businesses that need better communication methods with their customers. It also helps reduce SPAM to a degree as spammers looking to sell something. I've used this a few times as a customer support option. Review collected by and hosted on G2.com.

Too inconsistent with the answers to even the simplest questions. It is always better to talk to a real person than AI. Sometimes, the complications and misunderstandings outweigh the benefits. Because of this, I've reduced the frequency of my usage of something that's not as easy to use as it seems. Review collected by and hosted on G2.com.

ne of the best aspects of Google Cloud Agent Assist is how it enhances customer service operations by providing real-time support to agents. With its AI-powered tools, it helps agents by suggesting relevant articles, quick responses, and next-best actions during live interactions. This reduces response times, improves accuracy, and enables agents to focus on complex or high-priority tasks. Additionally, it integrates seamlessly with various communication channels, allowing for a more personalized and efficient customer experience, while also improving agent productivity and satisfaction. Review collected by and hosted on G2.com.

One potential downside of Google Cloud Agent Assist is its dependency on the quality of data and training models. If the data fed into the system isn’t comprehensive or well-curated, it can lead to irrelevant or incorrect suggestions, which can frustrate agents and negatively impact customer interactions. Review collected by and hosted on G2.com.