I’ve really started liking how accurate the AI insights have become. It actually picks up the important parts of calls and saves a lot of time with summaries. The visibility into deals and team activity is also very helpful. it just makes tracking everything much easier without extra effort. Review collected by and hosted on G2.com.

The mobile app could definitely be better. it still feels a bit limited compared to desktop. Also, when you first start using it, the dashboards can be a little confusing. Once you get used to it, it’s great, but making it more user-friendly in the beginning would help a lot. Review collected by and hosted on G2.com.

What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter. Review collected by and hosted on G2.com.

If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters. Review collected by and hosted on G2.com.

I find Gong incredibly useful for call recordings, summarization, and preparation. The summarization and creation of follow-up emails saves me at least 30 minutes per call, which is essential for me as a CSM. I really like the follow-up emails and the ability to prepare for meetings using AI. I appreciate having everything centralized into one tool, allowing me to see what my Sales team is doing on my account without having to listen to the full recording. It's great to be able to quickly search through my calls when I'm unsure about a topic and find the precise moment in the call where things were mentioned. Review collected by and hosted on G2.com.

I think the Forecasting could be better, we tried it for a little while for renewals and it still needs improvement. We have the integration with Gainsight but that could be improved in order to record directly the call summaries in a timeline activity. Review collected by and hosted on G2.com.

Gong stands out for how clearly it surfaces insights from sales calls without adding extra work for the team. The call recording, transcription, and tagging features are reliable, and the search function makes it easy to find specific moments quickly. It’s especially useful for coaching and onboarding, since managers can point to real examples instead of giving abstract feedback.

That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance. Review collected by and hosted on G2.com.

Gong can feel overwhelming at first, especially with how much data and how many features are packed into the interface. It takes time to understand how to navigate dashboards and actually use the insights effectively, rather than just viewing them.

There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features. Review collected by and hosted on G2.com.

The fact that it records everything from a call, provides insights and then with the connection of it's AI it allows me to pull info or data points directly from the transcript. Review collected by and hosted on G2.com.

That it's harder than it should be to get it to join a meeting. Review collected by and hosted on G2.com.

I use Gong to record meetings and create quick summaries, which makes things more efficient post-call. I really appreciate not having to take physical or manual notes, as everything is recorded. I've been using Gong for a few years across different companies, and it's great that the app can accurately pick up various accents within the Asia Pacific region. This helps me send follow-up emails and action items quickly, minimizing manual work and allowing me to focus on more value-added activities. Gong is easy to use and integrates seamlessly into my company's tech stack. It's automatically included in meeting invites via Google Meet or Zoom, and I can easily remove it if needed, which is helpful for maintaining confidentiality. The initial setup of Gong was very easy. Review collected by and hosted on G2.com.

I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is linked and integrated with most of these apps as well, I'd like to see a lot more integrations and make it simple. Review collected by and hosted on G2.com.

I use Gong to keep track of all my outgoing email campaigns, calls, and LinkedIn connections/messages. I appreciate that all my daily to-dos are right in front of me, allowing me to schedule my day efficiently. I love that I can easily custom build flows for any situation. Making calls through Gong is straightforward, and I value being able to record calls for later review or send them to clients. Keeping track of call and email volumes is really helpful. I also like the integration with ZoomInfo and Salesforce, making it convenient to import contacts. Gong's setup was very easy. Review collected by and hosted on G2.com.

I would like to-dos to be displayed in an easier to see manner, like a calendar format. Review collected by and hosted on G2.com.

Outbound dialer, AI rephraser, Activity sequence with multiple options, flows, Analytics specially etc. Review collected by and hosted on G2.com.

It does not pull previous email chains in case I am following up 2nd/3rd time with prospect, sometimes it pulls wrong Linkedin profiles when clicked. There are few things which still needs to be fixed or enhanced. Review collected by and hosted on G2.com.

I love being able to review calls so I don’t have to take notes. I also like getting summaries quickly, which helps me prep for upcoming calls. And it’s been really useful to learn from others by watching their calls. Review collected by and hosted on G2.com.

I don’t like how the AI agent has changed when you ask it questions. The older version was better, it was more specific and much faster at returning an answer. Review collected by and hosted on G2.com.

The AI meeting summaries and ability to turn them into follow-up emails is amazing. I also love that the summaries are more concise than my own notes, calling out next steps, key takeaways, etc. I love the outlines and the points of interest to find specific key words and have started to ask AI to suggest ways to improve my overall presentation style. I love the helpful feedback. Review collected by and hosted on G2.com.

I am starting to use the AI features to analyze my performance. I cannot seem to find speaking times, pauses, and other analytics. That would be helpful. Review collected by and hosted on G2.com.