Gong automatically records and analyzes customer conversations, making it easy to revisit important moments from calls without relying on notes.

Searchable transcripts and topic tracking make it simple to find when specific competitors, pricing discussions, or objections came up.

It helps improve sales execution by allowing teams to review real customer interactions instead of relying on secondhand summaries.

The platform also makes it easy to share key call snippets internally so teams can collaborate around deals or learn from strong conversations. Review collected by and hosted on G2.com.

The interface can surface a lot of data and alerts, which sometimes creates noise if teams are not disciplined about how they use it.

Some of the AI insights are helpful but still require human interpretation, especially in complex enterprise sales cycles.

It works best when teams actively review and use the recordings. If adoption is low, much of the value is lost. Review collected by and hosted on G2.com.

What I like most about Gong is how it gives clear visibility into sales calls and customer conversations. The call recordings, AI-generated summaries, and conversation insights help our team understand client needs better and improve follow-ups. It’s especially useful for reviewing calls, tracking deal progress, and coaching team members without having to take manual notes during meetings. Review collected by and hosted on G2.com.

One thing I dislike about Gong is that the platform can feel a bit overwhelming at first because of the number of insights and analytics available. Some AI-generated highlights also need manual review for accuracy. In a few cases, loading large call recordings or searching older conversations takes more time than expected. Review collected by and hosted on G2.com.

I love the fact that Gong can integrate easily with Zoom and calls are recorded. Going through the transcripts really helps me when trying to remember an account. I love the fact that I'm able to see when emails are opened and account activity. Review collected by and hosted on G2.com.

If I'm being honest, the thing that I dislike the most about Gong is the fact that the new update has been a huge learning curve for me. I loved the old version of Gong, and I really appreciated the features because it really helped my workflow. Now, I find myself struggling a little bit because bounced emails are now factored into my emailing process and it kind of makes things a little jagged. Review collected by and hosted on G2.com.

I love how Gong allows me to prepare for follow-on meetings with its mobile app. It helps me get a recap and potential questions to ask during conversations with prospects. The call recording feature is also great, as it helps me review conversations, base my follow-ups on those, and improve with the ratings it provides for each call. This way, I can scale what works and spot what doesn't. I also appreciate that Gong centralizes work for me in one single platform. Review collected by and hosted on G2.com.

I wish Gong was embedding in Outlook mail, so I can use the templates from Gong directly from Outlook. So I don't have to go back and forth for the emails since I prefer the Outlook interface better than Gong. Review collected by and hosted on G2.com.

Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful.

Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.

Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong. Review collected by and hosted on G2.com.

Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here. Review collected by and hosted on G2.com.

Gong makes it easy to send emails on behalf of others, which saves time and streamlines workflows for both our ELT and Sales teams. Review collected by and hosted on G2.com.

Limited fields/properties. We synced Gong with Salesforce, and in Salesforce campaigns we segment leads based on “member status.” Unfortunately, that field isn’t available in Gong yet, so you end up having to create multiple lists or People views to properly target the right leads for outreach. Review collected by and hosted on G2.com.

How user-friendly the search and filters are to find the calls that I'm looking for. I also appreciate the new AI summaries. From an efficiency standpoint, it makes it easy to find the calls worth reviewing, especially given the sheer amount of calls I could be listening to. It helps me pinpoint exactly which ones are most relevant to what I'm looking for in a fast way. Review collected by and hosted on G2.com.

We had to integrate with Claude to search all transcripts. It'd be nice to have that as a searchable database directly within Gong instead of using something like Claude. It makes it more manual, takes more time, and we're lucky to have the expertise on our operations team to build that integration. Without it, we'd be really limited using Gong directly. Review collected by and hosted on G2.com.

I really appreciate the accurate AI summaries and concise action items that Gong provides. It's very helpful that Gong attaches the action items to relevant points in the call recording. I also like that I can easily search for anything in past calls for a particular customer, and Gong gives me very relevant and accurate results quickly. The initial setup was very easy. Review collected by and hosted on G2.com.

It takes quite a lot of time to get back with a call recording after the meeting is over. Also, I am not able to search for things in my past calls across the board (across all customers) and I need to necessarily select a customer and then restrict my search to calls I have had with that customer. Review collected by and hosted on G2.com.

What I find most helpful are the call briefs that I can extract from recorded meetings. I can customize the type of brief to extract only the information I need to curate my outreach for each client. This saves me a significant amount of time. Additionally, I appreciate the analytics for my meetings, which provide insights into when I talk excessively and suggest appropriate pause times to allow the client to speak. This has greatly improved my meeting communication skills. Review collected by and hosted on G2.com.

Sometimes, it takes a bit longer than anticipated to analyze my calls and provide me with a concise summary so that I can draft my follow-up emails. Review collected by and hosted on G2.com.

Using Gong is effortless. It automatically joins my meetings, takes perfect notes, and syncs everything to Salesforce without me clicking a single button. If I ever forget the details a client mentioned, I just search the transcript. It saves me hours of admin work every week and lets me focus entirely on my customers. Review collected by and hosted on G2.com.

The automatic AI summaries save a lot of time, but they still lack a human touch. Sometimes the AI misses the nuance of a conversation. For example, it might log a polite "no" from a customer as a positive next step, or it might not understand sarcasm or jokes. Review collected by and hosted on G2.com.