The addition of AI in the Gong platform has been so helpful. It's easy to ask questions about the overall experience of a customer and ensure that necessary topics are being covered. I also love that it can provide exact times when certain topics were covered. Review collected by and hosted on G2.com.

I'd love a better way to extract the data from Gong using the API. Currently if you want information about email history via the API you have to request it one email address at a time. It would be helpful to be able to pull at least some information at a summary level for all emails tied to an account or for all emails in general. Review collected by and hosted on G2.com.

The UI is very easy to navigate, and it integrates really well with Salesforce and other platforms. Support is always quick, and they’re great at providing the training you need to use the platform effectively. They’ve also introduced lots of new AI features recently, which are great. Review collected by and hosted on G2.com.

We’ve had a few periods of downtime in the past, which isn’t ideal since we run our entire work platform through it. That said, the issues are usually resolved very quickly. Review collected by and hosted on G2.com.

As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects. Review collected by and hosted on G2.com.

It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features. Review collected by and hosted on G2.com.

What I like best about Gong is how it automatically captures and analyzes all sales conversations, giving us deep insights into customer interactions without manual effort. The platform’s analytics and AI‑driven insights help our teams improve messaging, identify risk or opportunity signals, and tailor coaching. Gong integrates smoothly with our CRM and other sales tools, and using it frequently has noticeably boosted team performance and deal outcomes. Review collected by and hosted on G2.com.

While Gong delivers powerful insights, some aspects of the user experience could be improved. The interface can feel overwhelming at first, especially for new users, because of the volume of data and features. Implementation and setup took some initial effort, and filtering or finding specific calls can sometimes be unintuitive. Overall it’s valuable, but smoother navigation and simpler onboarding would make it even better. Review collected by and hosted on G2.com.

Gong has been incredibly helpful for me as a people leader to help provide feedback to my team members on their performance, and has been a powerful tool in training aand onboarding new team members. Gong has great intergations that allow us to easily pull information into other tools we use, and aI love the AI intelligence features that keep rolling out! Review collected by and hosted on G2.com.

There can sometimes be data inconsistencies, though I think that this may be more to do with the way we rolled things out than the platform itself Review collected by and hosted on G2.com.

I use Gong for my work calls and appreciate getting feedback from my manager on how my calls can improve. It's valuable in solving my need for notetaking and remembering details from a call to help me with next steps. I love that it's quick and efficient in recapping my meetings and is helpful for my own note-taking. I also like getting feedback on my calls and receiving helpful suggestions on how I can improve, as well as assistance in my note-taking for next steps with a group. Review collected by and hosted on G2.com.

The viewing screen on the Gong website needs to be improved. I am often unable to see emails and other communication because the screen gets very cramped with the header information on the page. I need better viewing flexibility on the Gong pages. Review collected by and hosted on G2.com.

What I like best about Gong is the visibility it provides into sales conversations. It makes it easy to review calls, identify key insights, and understand what’s working across the team. The AI-driven insights and call recordings are especially valuable for coaching and improving performance. Review collected by and hosted on G2.com.

One downside is that the platform can feel a bit overwhelming at first due to the amount of data and features available. It can take some time to fully understand how to use everything effectively. Streamlining the user experience would make it easier to navigate. Review collected by and hosted on G2.com.

I like how Gong makes it easy to review customer conversations after a call with its call recording, transcript, and searchable notes, so I don't have to rely only on memory or manual notes. It's fantastic that I can quickly go back to specific parts of the conversation, confirm customer requirements, and identify clear follow-up actions. I also value that Gong helps the whole team stay aligned, enabling teammates to review the same call and understand customer context without attending every meeting. Gong helps save time, reduce miscommunication, and improve the quality of customer follow-ups. With features that help me record and review customer calls, capture meeting notes, track follow-up items, and share important conversation insights with my team, it keeps me organized and better informed about customer needs. Gong also records and transcribes conversations, captures key points, and makes following up accurately much easier. Teammates get visibility into customer discussions and action items through Gong, streamlining our workflow alongside meeting, CRM, and internal communication tools. The platform feels more suitable for organizing and sharing insights on customer conversations compared to just using default meeting summaries from other tools like Google Meet and Zoom. Review collected by and hosted on G2.com.

The only minor improvement I can think of is making some areas of the interface a little easier to navigate for new users, especially when searching through past calls or finding specific insights. Review collected by and hosted on G2.com.

It just complements our CRM well and provides value in more ways than one. Review collected by and hosted on G2.com.

The integration to create users in Gong is automatic but the license assignment isn't so I still have to do that manually. I also run into issues where we're missing calls and I feel like I have to do a lot of digging around to find it. Good thing they have a very responsive support team. Review collected by and hosted on G2.com.

From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps. Review collected by and hosted on G2.com.

I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time Review collected by and hosted on G2.com.