--- title: Gong Reviews meta\_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 6679 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 6679 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Gong Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [(301 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [(240 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [(194 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [(188 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [(186 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [(119 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [(77 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [(69 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [(67 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [(60 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gong ##### 1. Helpful Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [ See 301 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you like about Gong? The software's ability to record and transcribe software is a lifesaver ##### 2. Ease of Use Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [ See 240 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 3. Call Recording Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [ See 194 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 4. Accuracy Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [ See 188 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) See Related User Reviews ![Ganaa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ganaa I.") GI Ganaa I. Mid-Market (51-1000 emp.) 4.0/5 "Really good experience using Gong and surprised." What do you like about Gong? I don't know about new things on Gong. Is there any new functions? ![Dana R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana R.") DR Dana R. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Monitoring Tool" What do you like about Gong? I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable. ##### 5. AI Summary Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [ See 186 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) See Related User Reviews ![Jonatan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonatan S.") JS Jonatan S. Mid-Market (51-1000 emp.) 5.0/5 "How do we live in the past without Gong?" What do you like about Gong? AI, loving all the features about the ai implementation, recognizing and transcribing is the best ![Rashmi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashmi T.") RT Rashmi T. Mid-Market (51-1000 emp.) 5.0/5 "Excellent tool" What do you like about Gong? Transcript and the how it summarizes the call ### 5 Cons or Disadvantages of Gong ##### 1. Call Issues Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [ See 119 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Game Changer" What do you dislike about Gong? faster uploads after completion will help not slow down the sales process and get to others who couldnt make initial call quicker while still top of m ![Blair H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blair H.") BH Blair H. Small-Business (50 or fewer emp.) 5.0/5 "GONG ROCKS" What do you dislike about Gong? Doesnt track every call but is getting better. ##### 2. Recording Issues Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [ See 77 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) See Related User Reviews ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you dislike about Gong? the recording disclaimer could be shorter ![Shahrizal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrizal H.") SH Shahrizal H. Enterprise (\> 1000 emp.) 4.5/5 "Efficient, User-Friendly, with Strong Integration" What do you dislike about Gong? I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is ##### 3. AI Inaccuracy Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [ See 69 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Mid-Market (51-1000 emp.) 5.0/5 "Gong’s AI Summaries and Analytics Make Call Reviews and Coaching Effortless" What do you dislike about Gong? The integration with SFDC is annoyingly slow to sync (though it's possible we have it on an SFTP instead of an API for some reason), andGong's transcr ##### 4. AI Limitations Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [ See 67 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Speaker Timeline in Recordings Makes Finding Key Moments Easy" What do you dislike about Gong? I miss an AI summary, but it could be a limitation of my account. ##### 5. Missing Features Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [ See 60 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) See Related User Reviews ![Quynn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quynn A.") QA Quynn A. Enterprise (\> 1000 emp.) 5.0/5 "Gong is extraordinary" What do you dislike about Gong? I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast fo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Call Management with Organized Recordings" What do you dislike about Gong? I think the search bar could be more intuitive. I want it to be as simple as possible, so when I type a name, I want all related recordings to display ![Abhay Deep P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhay Deep P.") AP Abhay Deep P. Desktop Support Specialist Information Technology and Services Enterprise (\> 1000 emp.) 6/3/2025 "Gong has completely transformed our sales process" 4.5/5 What do you like best about Gong? I’ve really started liking how accurate the AI insights have become. It actually picks up the important parts of calls and saves a lot of time with summaries. The visibility into deals and team activity is also very helpful. it just makes tracking everything much easier without extra effort. Review collected by and hosted on G2.com. What do you dislike about Gong? The mobile app could definitely be better. it still feels a bit limited compared to desktop. Also, when you first start using it, the dashboards can be a little confusing. Once you get used to it, it’s great, but making it more user-friendly in the beginning would help a lot. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong helps us identify what’s working and what’s not in our sales process by analyzing calls and tracking rep activities. It solves the problem of scattered sales data and gives us a clear, centralized view of our pipeline. It also eliminates the need for manual tracking, which saves time and improves accuracy. As a result, we’re able to focus on high-priority deals and coach our team more effectively. Review collected by and hosted on G2.com. Show More 4/15/2026 Validated ReviewerIncentivizedSource: G2 invite ![Rashmi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashmi S.") RS Rashmi S. Product Marketer Enterprise (\> 1000 emp.) 1/27/2026 "Actionable Insights from Real Customer Conversations, Better Coaching, Smarter Decisions" 5/5 What do you like best about Gong? What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter. Review collected by and hosted on G2.com. What do you dislike about Gong? If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong solves the problem of limited visibility into real customer conversations. Instead of relying on secondhand notes, subjective deal updates, or gut feel, it captures what actually happens in calls and turns that into insights teams can trust. That benefits me by: Making feedback and coaching more objective and specific Helping identify deal risks and opportunities earlier, based on real signals Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Thank You page ![Paul P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul P.") PP Paul P. Senior Customer Success Manager - Enterprise Enterprise (\> 1000 emp.) 4/13/2026 "Efficient Call Management with AI-Driven Insights" 4.5/5 What do you like best about Gong? I find Gong incredibly useful for call recordings, summarization, and preparation. The summarization and creation of follow-up emails saves me at least 30 minutes per call, which is essential for me as a CSM. I really like the follow-up emails and the ability to prepare for meetings using AI. I appreciate having everything centralized into one tool, allowing me to see what my Sales team is doing on my account without having to listen to the full recording. It's great to be able to quickly search through my calls when I'm unsure about a topic and find the precise moment in the call where things were mentioned. Review collected by and hosted on G2.com. What do you dislike about Gong? I think the Forecasting could be better, we tried it for a little while for renewals and it still needs improvement. We have the integration with Gainsight but that could be improved in order to record directly the call summaries in a timeline activity. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong saves me 30 minutes per call through summarization and follow-up emails, centralizes recordings, and helps in call preparation with AI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nikola B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikola B.") NB Nikola B. Junior Penetration tester Mid-Market (51-1000 emp.) 4/11/2026 "Gong Makes Sales Call Insights Effortless for Coaching and Onboarding" 5/5 What do you like best about Gong? Gong stands out for how clearly it surfaces insights from sales calls without adding extra work for the team. The call recording, transcription, and tagging features are reliable, and the search function makes it easy to find specific moments quickly. It’s especially useful for coaching and onboarding, since managers can point to real examples instead of giving abstract feedback. That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance. Review collected by and hosted on G2.com. What do you dislike about Gong? Gong can feel overwhelming at first, especially with how much data and how many features are packed into the interface. It takes time to understand how to navigate dashboards and actually use the insights effectively, rather than just viewing them. There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and organizes real customer interactions, which makes it easier to understand what’s actually happening in deals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Spencer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spencer B.") SB Spencer B. Director of Strategic Partnerships Small-Business (50 or fewer emp.) 8/5/2026 "Records Calls and Delivers Actionable Insights from Transcripts" 5/5 What do you like best about Gong? The fact that it records everything from a call, provides insights and then with the connection of it's AI it allows me to pull info or data points directly from the transcript. Review collected by and hosted on G2.com. What do you dislike about Gong? That it's harder than it should be to get it to join a meeting. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Helping me keep track of what all was discussed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Shahrizal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrizal H.") SH Shahrizal H. Client Relationship Manager APAC Enterprise (\> 1000 emp.) 9/3/2024 "Efficient, User-Friendly, with Strong Integration" 4.5/5 What do you like best about Gong? I use Gong to record meetings and create quick summaries, which makes things more efficient post-call. I really appreciate not having to take physical or manual notes, as everything is recorded. I've been using Gong for a few years across different companies, and it's great that the app can accurately pick up various accents within the Asia Pacific region. This helps me send follow-up emails and action items quickly, minimizing manual work and allowing me to focus on more value-added activities. Gong is easy to use and integrates seamlessly into my company's tech stack. It's automatically included in meeting invites via Google Meet or Zoom, and I can easily remove it if needed, which is helpful for maintaining confidentiality. The initial setup of Gong was very easy. Review collected by and hosted on G2.com. What do you dislike about Gong? I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is linked and integrated with most of these apps as well, I'd like to see a lot more integrations and make it simple. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? I use Gong to record meetings and create quick summaries, making post-call activities more efficient and saving time on manual note-taking. It accurately captures various accents, enabling me to focus on value-added activities. Review collected by and hosted on G2.com. Show More 4/10/2026 Validated ReviewerIncentivizedSource: Seller invite ![Soren S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Soren S.") SS Soren S. Mid-Market (51-1000 emp.) 4/10/2026 "Effortless Email and Call Management with Robust Integrations" 5/5 What do you like best about Gong? I use Gong to keep track of all my outgoing email campaigns, calls, and LinkedIn connections/messages. I appreciate that all my daily to-dos are right in front of me, allowing me to schedule my day efficiently. I love that I can easily custom build flows for any situation. Making calls through Gong is straightforward, and I value being able to record calls for later review or send them to clients. Keeping track of call and email volumes is really helpful. I also like the integration with ZoomInfo and Salesforce, making it convenient to import contacts. Gong's setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Gong? I would like to-dos to be displayed in an easier to see manner, like a calendar format. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong keeps all my daily email campaigns, calls, and LinkedIn connections organized. I can track interactions, schedule my day, and stay on top of tasks. Customizable flows let me handle any situation, and I efficiently manage call and email volumes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shareef M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shareef M.") SM Shareef M. Sales Enablement Specialist Enterprise (\> 1000 emp.) 6/3/2026 "Powerful Outbound Dialer and Analytics with Smart AI Features" 4.5/5 What do you like best about Gong? Outbound dialer, AI rephraser, Activity sequence with multiple options, flows, Analytics specially etc. Review collected by and hosted on G2.com. What do you dislike about Gong? It does not pull previous email chains in case I am following up 2nd/3rd time with prospect, sometimes it pulls wrong Linkedin profiles when clicked. There are few things which still needs to be fixed or enhanced. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? It organizes the flows in which we need to do contact prospect as an SDR, email writing convinience, all the data required on the same page, user friendly option to switch to different important feautures, etc Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Angela R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela R.") AR Angela R. Enterprise Account Manager Mid-Market (51-1000 emp.) 5/21/2026 "Learn, Grow, and Get Time Back!" 4.5/5 What do you like best about Gong? I love being able to review calls so I don’t have to take notes. I also like getting summaries quickly, which helps me prep for upcoming calls. And it’s been really useful to learn from others by watching their calls. Review collected by and hosted on G2.com. What do you dislike about Gong? I don’t like how the AI agent has changed when you ask it questions. The older version was better, it was more specific and much faster at returning an answer. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? It’s a manual note-taking process, but it can help manage the pipeline and makes it easier to critique the sales process. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/25/2022 "Like having a personal note-taker for every call" 5/5 What do you like best about Gong? The AI meeting summaries and ability to turn them into follow-up emails is amazing. I also love that the summaries are more concise than my own notes, calling out next steps, key takeaways, etc. I love the outlines and the points of interest to find specific key words and have started to ask AI to suggest ways to improve my overall presentation style. I love the helpful feedback. Review collected by and hosted on G2.com. What do you dislike about Gong? I am starting to use the AI features to analyze my performance. I cannot seem to find speaking times, pauses, and other analytics. That would be helpful. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Keeping track of customer implementation discussions. Review collected by and hosted on G2.com. 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