--- title: Gong Reviews meta\_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 6679 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 6679 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Gong Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [(301 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [(240 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [(194 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [(188 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [(186 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [(119 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [(77 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [(69 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [(67 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [(60 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gong ##### 1. Helpful Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [ See 301 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you like about Gong? The software's ability to record and transcribe software is a lifesaver ##### 2. Ease of Use Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [ See 240 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 3. Call Recording Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [ See 194 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 4. Accuracy Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [ See 188 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) See Related User Reviews ![Ganaa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ganaa I.") GI Ganaa I. Mid-Market (51-1000 emp.) 4.0/5 "Really good experience using Gong and surprised." What do you like about Gong? I don't know about new things on Gong. Is there any new functions? ![Dana R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana R.") DR Dana R. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Monitoring Tool" What do you like about Gong? I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable. ##### 5. AI Summary Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [ See 186 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) See Related User Reviews ![Jonatan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonatan S.") JS Jonatan S. Mid-Market (51-1000 emp.) 5.0/5 "How do we live in the past without Gong?" What do you like about Gong? AI, loving all the features about the ai implementation, recognizing and transcribing is the best ![Rashmi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashmi T.") RT Rashmi T. Mid-Market (51-1000 emp.) 5.0/5 "Excellent tool" What do you like about Gong? Transcript and the how it summarizes the call ### 5 Cons or Disadvantages of Gong ##### 1. Call Issues Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [ See 119 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Game Changer" What do you dislike about Gong? faster uploads after completion will help not slow down the sales process and get to others who couldnt make initial call quicker while still top of m ![Blair H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blair H.") BH Blair H. Small-Business (50 or fewer emp.) 5.0/5 "GONG ROCKS" What do you dislike about Gong? Doesnt track every call but is getting better. ##### 2. Recording Issues Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [ See 77 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) See Related User Reviews ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you dislike about Gong? the recording disclaimer could be shorter ![Shahrizal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrizal H.") SH Shahrizal H. Enterprise (\> 1000 emp.) 4.5/5 "Efficient, User-Friendly, with Strong Integration" What do you dislike about Gong? I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is ##### 3. AI Inaccuracy Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [ See 69 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Mid-Market (51-1000 emp.) 5.0/5 "Gong’s AI Summaries and Analytics Make Call Reviews and Coaching Effortless" What do you dislike about Gong? The integration with SFDC is annoyingly slow to sync (though it's possible we have it on an SFTP instead of an API for some reason), andGong's transcr ##### 4. AI Limitations Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [ See 67 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Speaker Timeline in Recordings Makes Finding Key Moments Easy" What do you dislike about Gong? I miss an AI summary, but it could be a limitation of my account. ##### 5. Missing Features Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [ See 60 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) See Related User Reviews ![Quynn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quynn A.") QA Quynn A. Enterprise (\> 1000 emp.) 5.0/5 "Gong is extraordinary" What do you dislike about Gong? I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast fo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Call Management with Organized Recordings" What do you dislike about Gong? I think the search bar could be more intuitive. I want it to be as simple as possible, so when I type a name, I want all related recordings to display ![Russ D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russ D.") RD Russ D. AE Mid-Market (51-1000 emp.) 3/10/2026 "Clear visibility into customer conversations and deal dynamics" 4.5/5 What do you like best about Gong? Gong automatically records and analyzes customer conversations, making it easy to revisit important moments from calls without relying on notes. Searchable transcripts and topic tracking make it simple to find when specific competitors, pricing discussions, or objections came up. It helps improve sales execution by allowing teams to review real customer interactions instead of relying on secondhand summaries. The platform also makes it easy to share key call snippets internally so teams can collaborate around deals or learn from strong conversations. Review collected by and hosted on G2.com. What do you dislike about Gong? The interface can surface a lot of data and alerts, which sometimes creates noise if teams are not disciplined about how they use it. Some of the AI insights are helpful but still require human interpretation, especially in complex enterprise sales cycles. It works best when teams actively review and use the recordings. If adoption is low, much of the value is lost. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Eliminates the need to rely on memory or incomplete notes from customer calls. Creates a searchable record of customer conversations that can be referenced later for details around requirements, objections, or commitments. Helps sales teams review real conversations to improve messaging and positioning. Allows leadership to understand what is happening in deals without sitting on every call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nitesh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh R.") NR Nitesh R. Founder and CEO Information Technology and Services Small-Business (50 or fewer emp.) 5/23/2026 "Clear Sales Call Visibility with Powerful AI Summaries and Insights" 5/5 What do you like best about Gong? What I like most about Gong is how it gives clear visibility into sales calls and customer conversations. The call recordings, AI-generated summaries, and conversation insights help our team understand client needs better and improve follow-ups. It’s especially useful for reviewing calls, tracking deal progress, and coaching team members without having to take manual notes during meetings. Review collected by and hosted on G2.com. What do you dislike about Gong? One thing I dislike about Gong is that the platform can feel a bit overwhelming at first because of the number of insights and analytics available. Some AI-generated highlights also need manual review for accuracy. In a few cases, loading large call recordings or searching older conversations takes more time than expected. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Before using Gong, it was difficult to keep track of important points from sales calls and understand why some deals were slowing down. Gong helps by recording conversations, generating summaries, and highlighting customer concerns automatically. It has improved our follow-up process, made coaching easier for managers, and helped the sales team make better decisions based on real customer interactions instead of guesswork. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Mid-Market (51-1000 emp.) 5/22/2026 "Powerful Zoom Integration and Transcripts, but the New Update Takes Getting Used To" 3/5 What do you like best about Gong? I love the fact that Gong can integrate easily with Zoom and calls are recorded. Going through the transcripts really helps me when trying to remember an account. I love the fact that I'm able to see when emails are opened and account activity. Review collected by and hosted on G2.com. What do you dislike about Gong? If I'm being honest, the thing that I dislike the most about Gong is the fact that the new update has been a huge learning curve for me. I loved the old version of Gong, and I really appreciated the features because it really helped my workflow. Now, I find myself struggling a little bit because bounced emails are now factored into my emailing process and it kind of makes things a little jagged. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong honestly takes out the guesswork in remembering the different calls that were had within the account. I feel like it keeps everything super organized as far as account information. I can type in an account's name and everything from the past will come up, and that's extremely helpful for me to be able to re-trigger some of the conversations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ksenia N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ksenia N.") KN Ksenia N. Customer Onboarding Manager Small-Business (50 or fewer emp.) 4/22/2025 "Centralizes Workflows with Effective Call Analysis" 5/5 What do you like best about Gong? I love how Gong allows me to prepare for follow-on meetings with its mobile app. It helps me get a recap and potential questions to ask during conversations with prospects. The call recording feature is also great, as it helps me review conversations, base my follow-ups on those, and improve with the ratings it provides for each call. This way, I can scale what works and spot what doesn't. I also appreciate that Gong centralizes work for me in one single platform. Review collected by and hosted on G2.com. What do you dislike about Gong? I wish Gong was embedding in Outlook mail, so I can use the templates from Gong directly from Outlook. So I don't have to go back and forth for the emails since I prefer the Outlook interface better than Gong. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? I use Gong to centralize work on a single platform, review call recordings, improve with call ratings, and prepare for follow-up meetings effectively. Review collected by and hosted on G2.com. Show More 3/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe C.") JC Joe C. head of sales development Mid-Market (51-1000 emp.) 10/7/2022 "How a Channel & Sales Leader uses Gong" 5/5 What do you like best about Gong? Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful. Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful. Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong. Review collected by and hosted on G2.com. What do you dislike about Gong? Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? - Ramping reps: it is solving the problem of the knowledge and general business acumen gap between AEs and SDRs - Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked - Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call - Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----\> we can listen to the call together. - I can hear and see what my top performers are actually doing. Review collected by and hosted on G2.com. Show More 3/2/2026 Current UserValidated ReviewerSource: Organic ![Nicha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicha P.") NP Nicha P. Marketing Operation Specialist Mid-Market (51-1000 emp.) 4/28/2026 "Gong Streamlines Email Outreach and Saves Our Teams Time (Marketing)" 5/5 What do you like best about Gong? Gong makes it easy to send emails on behalf of others, which saves time and streamlines workflows for both our ELT and Sales teams. Review collected by and hosted on G2.com. What do you dislike about Gong? Limited fields/properties. We synced Gong with Salesforce, and in Salesforce campaigns we segment leads based on “member status.” Unfortunately, that field isn’t available in Gong yet, so you end up having to create multiple lists or People views to properly target the right leads for outreach. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Easier outreach that actually drives meeting conversions. We run a lot of events, and we often send emails on behalf of our sales/ELT team instead of asking them to do it themselves—because when we do, it usually ends up not getting done. That feature has been a real lifesaver for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maria B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria B.") MB Maria B. RevOps & Enablement Manager Information Technology and Services Mid-Market (51-1000 emp.) 5/12/2026 "Boosts Efficiency with Insightful Features" 5/5 What do you like best about Gong? How user-friendly the search and filters are to find the calls that I'm looking for. I also appreciate the new AI summaries. From an efficiency standpoint, it makes it easy to find the calls worth reviewing, especially given the sheer amount of calls I could be listening to. It helps me pinpoint exactly which ones are most relevant to what I'm looking for in a fast way. Review collected by and hosted on G2.com. What do you dislike about Gong? We had to integrate with Claude to search all transcripts. It'd be nice to have that as a searchable database directly within Gong instead of using something like Claude. It makes it more manual, takes more time, and we're lucky to have the expertise on our operations team to build that integration. Without it, we'd be really limited using Gong directly. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong gives me insight into emerging challenges our ideal buyers face and ensures alignment with our messaging. It helps us understand buyer frustrations and adjust our outreach to speak in their language effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite AA Areeb A. Account Manager Mid-Market (51-1000 emp.) 4/28/2026 "Revolutionized Meeting Management with Accurate AI Summaries" 5/5 What do you like best about Gong? I really appreciate the accurate AI summaries and concise action items that Gong provides. It's very helpful that Gong attaches the action items to relevant points in the call recording. I also like that I can easily search for anything in past calls for a particular customer, and Gong gives me very relevant and accurate results quickly. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Gong? It takes quite a lot of time to get back with a call recording after the meeting is over. Also, I am not able to search for things in my past calls across the board (across all customers) and I need to necessarily select a customer and then restrict my search to calls I have had with that customer. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? I use Gong to record meetings and get AI summaries, action items, and next steps. It's helpful for easy reference, with accurate summaries and action items linked to call segments. I like how I can search past calls for customers and get relevant, accurate results. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Haydi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haydi S.") HS Haydi S. Implementation Specialist Mid-Market (51-1000 emp.) 4/7/2026 "Customizable Call Briefs and Meeting Analytics That Save Time" 4/5 What do you like best about Gong? What I find most helpful are the call briefs that I can extract from recorded meetings. I can customize the type of brief to extract only the information I need to curate my outreach for each client. This saves me a significant amount of time. Additionally, I appreciate the analytics for my meetings, which provide insights into when I talk excessively and suggest appropriate pause times to allow the client to speak. This has greatly improved my meeting communication skills. Review collected by and hosted on G2.com. What do you dislike about Gong? Sometimes, it takes a bit longer than anticipated to analyze my calls and provide me with a concise summary so that I can draft my follow-up emails. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Transcribing my calls and providing me with curated data that I need to do my work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![SHIVANANDA S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHIVANANDA S.") SS SHIVANANDA S. Analyst Enterprise (\> 1000 emp.) 2/24/2025 "seamless experience" 5/5 What do you like best about Gong? Using Gong is effortless. It automatically joins my meetings, takes perfect notes, and syncs everything to Salesforce without me clicking a single button. If I ever forget the details a client mentioned, I just search the transcript. It saves me hours of admin work every week and lets me focus entirely on my customers. Review collected by and hosted on G2.com. What do you dislike about Gong? The automatic AI summaries save a lot of time, but they still lack a human touch. Sometimes the AI misses the nuance of a conversation. For example, it might log a polite "no" from a customer as a positive next step, or it might not understand sarcasm or jokes. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? This app has really supported with the call feedback and hybrid call monitoring as well. Review collected by and hosted on G2.com. Show More 4/17/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,874) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![Clari](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clari") Clari 4.6/5(5,610) ](https://www.g2.com/products/clari/reviews) [ ![Salesloft](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesloft") Salesloft 4.5/5(4,287) ](https://www.g2.com/products/salesloft/reviews) [ View All Alternatives ](https://www.g2.com/products/gong/competitors/alternatives) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Revenue Operations & Intelligence (RO&I)](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)[Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the highest rated co-browsing platforms for financial institutions that need to reduce support costs while maintaining strict customer privacy standards?](https://www.g2.com/discussions/what-are-the-highest-rated-co-browsing-platforms-for-financial-institutions-that-need-to-reduce-support-costs-while-maintaining-strict-customer-privacy-standards)[Top-rated customer success tools for mobile app businesses](https://www.g2.com/discussions/top-rated-customer-success-tools-for-mobile-app-businesses)[User-friendly online community tools for my tech business](https://www.g2.com/discussions/what-are-the-most-user-friendly-online-community-tools-for-a-tech-business) [Highest-rated SAP store for efficient service apps](https://www.g2.com/discussions/highest-rated-sap-store-for-efficient-service-apps)[Which managed IoT services solutions integrate with existing enterprise technology stacks?](https://www.g2.com/discussions/which-managed-iot-services-solutions-integrate-with-existing-enterprise-technology-stacks)[Pros and Cons Details](https://www.g2.com/products/gong/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)