--- title: Gong Reviews meta\_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 6679 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 6679 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Gong Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [(301 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [(240 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [(194 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [(188 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [(186 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [(119 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [(77 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [(69 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [(67 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [(60 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gong ##### 1. Helpful Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [ See 301 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you like about Gong? The software's ability to record and transcribe software is a lifesaver ##### 2. Ease of Use Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [ See 240 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 3. Call Recording Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [ See 194 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 4. Accuracy Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [ See 188 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) See Related User Reviews ![Ganaa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ganaa I.") GI Ganaa I. Mid-Market (51-1000 emp.) 4.0/5 "Really good experience using Gong and surprised." What do you like about Gong? I don't know about new things on Gong. Is there any new functions? ![Dana R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana R.") DR Dana R. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Monitoring Tool" What do you like about Gong? I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable. ##### 5. AI Summary Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [ See 186 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) See Related User Reviews ![Jonatan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonatan S.") JS Jonatan S. Mid-Market (51-1000 emp.) 5.0/5 "How do we live in the past without Gong?" What do you like about Gong? AI, loving all the features about the ai implementation, recognizing and transcribing is the best ![Rashmi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashmi T.") RT Rashmi T. Mid-Market (51-1000 emp.) 5.0/5 "Excellent tool" What do you like about Gong? Transcript and the how it summarizes the call ### 5 Cons or Disadvantages of Gong ##### 1. Call Issues Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [ See 119 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Game Changer" What do you dislike about Gong? faster uploads after completion will help not slow down the sales process and get to others who couldnt make initial call quicker while still top of m ![Blair H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blair H.") BH Blair H. Small-Business (50 or fewer emp.) 5.0/5 "GONG ROCKS" What do you dislike about Gong? Doesnt track every call but is getting better. ##### 2. Recording Issues Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [ See 77 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) See Related User Reviews ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you dislike about Gong? the recording disclaimer could be shorter ![Shahrizal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrizal H.") SH Shahrizal H. Enterprise (\> 1000 emp.) 4.5/5 "Efficient, User-Friendly, with Strong Integration" What do you dislike about Gong? I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is ##### 3. AI Inaccuracy Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [ See 69 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Mid-Market (51-1000 emp.) 5.0/5 "Gong’s AI Summaries and Analytics Make Call Reviews and Coaching Effortless" What do you dislike about Gong? The integration with SFDC is annoyingly slow to sync (though it's possible we have it on an SFTP instead of an API for some reason), andGong's transcr ##### 4. AI Limitations Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [ See 67 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Speaker Timeline in Recordings Makes Finding Key Moments Easy" What do you dislike about Gong? I miss an AI summary, but it could be a limitation of my account. ##### 5. Missing Features Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [ See 60 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) See Related User Reviews ![Quynn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quynn A.") QA Quynn A. Enterprise (\> 1000 emp.) 5.0/5 "Gong is extraordinary" What do you dislike about Gong? I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast fo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Call Management with Organized Recordings" What do you dislike about Gong? I think the search bar could be more intuitive. I want it to be as simple as possible, so when I type a name, I want all related recordings to display ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/1/2021 "Quick and Easy Insights" 5/5 What do you like best about Gong? The addition of AI in the Gong platform has been so helpful. It's easy to ask questions about the overall experience of a customer and ensure that necessary topics are being covered. I also love that it can provide exact times when certain topics were covered. Review collected by and hosted on G2.com. What do you dislike about Gong? I'd love a better way to extract the data from Gong using the API. Currently if you want information about email history via the API you have to request it one email address at a time. It would be helpful to be able to pull at least some information at a summary level for all emails tied to an account or for all emails in general. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Because I use it on all my client calls, I forget what I'm supposed to do between calls less often. This allows me to do everything I said I'd do, and even sometimes more, because I spend less time trying to remember what I said on a call and more time actually working on the things I promised. Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anthony G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony G.") AG Anthony G. Senior Mid-Market Licensing Representative Mid-Market (51-1000 emp.) 7/8/2026 "Easy-to-Navigate UI, Seamless Salesforce Integration, and Fast Support" 4/5 What do you like best about Gong? The UI is very easy to navigate, and it integrates really well with Salesforce and other platforms. Support is always quick, and they’re great at providing the training you need to use the platform effectively. They’ve also introduced lots of new AI features recently, which are great. Review collected by and hosted on G2.com. What do you dislike about Gong? We’ve had a few periods of downtime in the past, which isn’t ideal since we run our entire work platform through it. That said, the issues are usually resolved very quickly. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong saves us a lot of time by reducing the need to switch back and forth between different systems. We can make calls, update our CRM, and see where everything stands—all in one platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lisa O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa O.") LO Lisa O. Vice President of Marketing & Communcations Small-Business (50 or fewer emp.) 4/20/2026 "Gong Brings Real Customer Voice Into Marketing and Automates Follow-Ups" 5/5 What do you like best about Gong? As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects. Review collected by and hosted on G2.com. What do you dislike about Gong? It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? I like being able to hear customer pain points in their own words. It’s also helpful to track sales rep actions and see how engagement flows are being used. The easy integration with Salesforce makes campaign management and follow-up much simpler. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hannah L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hannah L.") HL Hannah L. Customer Success Manager Mid-Market (51-1000 emp.) 3/19/2026 "AI-Driven Sales Insights That Boost Team Performance and Deal Outcomes" 5/5 What do you like best about Gong? What I like best about Gong is how it automatically captures and analyzes all sales conversations, giving us deep insights into customer interactions without manual effort. The platform’s analytics and AI‑driven insights help our teams improve messaging, identify risk or opportunity signals, and tailor coaching. Gong integrates smoothly with our CRM and other sales tools, and using it frequently has noticeably boosted team performance and deal outcomes. Review collected by and hosted on G2.com. What do you dislike about Gong? While Gong delivers powerful insights, some aspects of the user experience could be improved. The interface can feel overwhelming at first, especially for new users, because of the volume of data and features. Implementation and setup took some initial effort, and filtering or finding specific calls can sometimes be unintuitive. Overall it’s valuable, but smoother navigation and simpler onboarding would make it even better. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong solves the problem of relying on subjective or incomplete feedback from sales calls by automatically capturing, transcribing, and analyzing all conversations. Before Gong, coaching and deal visibility were limited by what reps reported or managers observed directly, which caused inconsistencies. With Gong, we get objective, searchable insights into every sales interaction, enabling better coaching, faster ramp‑up for new reps, improved messaging consistency, and earlier identification of deal risks or opportunities. This has strengthened our sales performance and forecasting accuracy. Review collected by and hosted on G2.com. Show More 4/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Beth J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beth J.") BJ Beth J. Manager, Growth Product Specialists and Scale Product Success Partners Mid-Market (51-1000 emp.) 5/21/2026 "Powerful AI Insights for Coaching, Training, and Onboarding" 5/5 What do you like best about Gong? Gong has been incredibly helpful for me as a people leader to help provide feedback to my team members on their performance, and has been a powerful tool in training aand onboarding new team members. Gong has great intergations that allow us to easily pull information into other tools we use, and aI love the AI intelligence features that keep rolling out! Review collected by and hosted on G2.com. What do you dislike about Gong? There can sometimes be data inconsistencies, though I think that this may be more to do with the way we rolled things out than the platform itself Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? I'm able to onboard new team members faster than ever, I'm able to train and uplevel the reps that I have based on actionable timebound feedback, and I'm able to gather intelligent insights on all active deals Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brooke W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke W.") BW Brooke W. Enterprise (\> 1000 emp.) 6/12/2026 "Efficient Call Recaps and Feedback Tool with UI Challenges" 4.5/5 What do you like best about Gong? I use Gong for my work calls and appreciate getting feedback from my manager on how my calls can improve. It's valuable in solving my need for notetaking and remembering details from a call to help me with next steps. I love that it's quick and efficient in recapping my meetings and is helpful for my own note-taking. I also like getting feedback on my calls and receiving helpful suggestions on how I can improve, as well as assistance in my note-taking for next steps with a group. Review collected by and hosted on G2.com. What do you dislike about Gong? The viewing screen on the Gong website needs to be improved. I am often unable to see emails and other communication because the screen gets very cramped with the header information on the page. I need better viewing flexibility on the Gong pages. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? I use Gong for work calls and feedback, solving my need for notetaking and remembering call details, aiding next steps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jordan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan K.") JK Jordan K. Sales Development Representative Mid-Market (51-1000 emp.) 5/20/2026 "AI-Powered Visibility Into Sales Calls That Elevates Coaching" 4.5/5 What do you like best about Gong? What I like best about Gong is the visibility it provides into sales conversations. It makes it easy to review calls, identify key insights, and understand what’s working across the team. The AI-driven insights and call recordings are especially valuable for coaching and improving performance. Review collected by and hosted on G2.com. What do you dislike about Gong? One downside is that the platform can feel a bit overwhelming at first due to the amount of data and features available. It can take some time to fully understand how to use everything effectively. Streamlining the user experience would make it easier to navigate. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong solves the lack of visibility into sales conversations by capturing and analyzing calls. This helps our team identify trends, improve messaging, and coach more effectively, ultimately leading to better sales performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Phuc T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phuc T.") PT Phuc T. Product Support Engineer Computer Software Mid-Market (51-1000 emp.) 6/7/2026 "Organized Call Insights with Effortless Follow-Ups" 5/5 What do you like best about Gong? I like how Gong makes it easy to review customer conversations after a call with its call recording, transcript, and searchable notes, so I don't have to rely only on memory or manual notes. It's fantastic that I can quickly go back to specific parts of the conversation, confirm customer requirements, and identify clear follow-up actions. I also value that Gong helps the whole team stay aligned, enabling teammates to review the same call and understand customer context without attending every meeting. Gong helps save time, reduce miscommunication, and improve the quality of customer follow-ups. With features that help me record and review customer calls, capture meeting notes, track follow-up items, and share important conversation insights with my team, it keeps me organized and better informed about customer needs. Gong also records and transcribes conversations, captures key points, and makes following up accurately much easier. Teammates get visibility into customer discussions and action items through Gong, streamlining our workflow alongside meeting, CRM, and internal communication tools. The platform feels more suitable for organizing and sharing insights on customer conversations compared to just using default meeting summaries from other tools like Google Meet and Zoom. Review collected by and hosted on G2.com. What do you dislike about Gong? The only minor improvement I can think of is making some areas of the interface a little easier to navigate for new users, especially when searching through past calls or finding specific insights. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? I use Gong to record and review customer calls, capture meeting notes, and share insights. It helps me avoid missing details, stay organized, and understand customer needs. It improves my team's alignment by making customer discussions visible and provides reliable, searchable call insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Veronica K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica K.") VK Veronica K. Salesforce Administrator Computer Software Mid-Market (51-1000 emp.) 6/4/2026 "Complements Our CRM Perfectly and Delivers Value" 5/5 What do you like best about Gong? It just complements our CRM well and provides value in more ways than one. Review collected by and hosted on G2.com. What do you dislike about Gong? The integration to create users in Gong is automatic but the license assignment isn't so I still have to do that manually. I also run into issues where we're missing calls and I feel like I have to do a lot of digging around to find it. Good thing they have a very responsive support team. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? We're getting really good insight into calls with prospects and clients without having to actually attend. The innovation around transcripts/summary, AI tools within it, have given us a lot of ways to automate and make use of the data/insights we're collecting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![David T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David T.") DT David T. Account Executive Mid-Market (51-1000 emp.) 3/11/2026 "Powerful Call Insights That Help Teams Coach Better and Close More Deals" 5/5 What do you like best about Gong? From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps. Review collected by and hosted on G2.com. What do you dislike about Gong? I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong helps solve the challenge of missing or incomplete notes because it automatically records and transcribes my sales meetings, so I don’t have to rely solely on what I managed to write down during the call. As a rep, it’s easy to miss small but important details while trying to guide the conversation, take notes, and respond to the prospect in real time. With Gong, I can go back and review the full recording and transcript to make sure nothing slipped through the cracks. It also helps surface objections or concerns that might have been subtle or easy to overlook during the live conversation, allowing me to better understand the customer’s perspective and address those points more effectively in follow-ups. Review collected by and hosted on G2.com. 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