I like the integration of the call recordings with Gainsight, the notes that are automatically generated and the transcript that is included in each call. Makes it so easy for me to recall the main points in the discussions and to follow up with my customers. Review collected by and hosted on G2.com.
The search function isn't exactly top-notch. I don't usually get the results that I am looking for although some are pretty close. It would be good if I can search based on the types of calls eg. cadence, success review, onboarding, etc. Review collected by and hosted on G2.com.
Video Reviews
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6,069 out of 6,070 Total Reviews for Gong
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I love the transcription. we have lots of existing video demo content which we need to either produce equivalent written content for, or share with customers with markers for them to skip to the area relevant for them. The gong transcription, summary and video marker tools make it so fast for us to skip to the right part, remember what's been said in a meeting, or create cropped demo content that can be shared Review collected by and hosted on G2.com.
I haven't found too many negatives so far. It would be good to be able to upload a video thats been recorded by someone else (e.g chris) and have the transcription notes say "chris said" rather than Holly said, since I (Holly) uploaded it for transcription. this is minor though Review collected by and hosted on G2.com.
Conversation Intelligence allows sellers to focus on the meeting and not notetaking. The data that can be gathered and analyzed after the call inside of Gong is priceless. Helps sellers follow up better. Front line managers can easily see who's performing well and be notified without having to sit through entire meetings. Saves a ton of time. It also integrates easily and well with our CRM. The integration was crucial to us getting the most out of the investment. Review collected by and hosted on G2.com.
The way the packages are sold leaves a lot to be desired. I wish it was more al la carte. Review collected by and hosted on G2.com.
Gong lets me stay focused and engaged in all my meetings by taking all the notes for me. It is extremely beneficial because it allows me to be actively listening to my clients and discover real pain points that they have, leading to business for myself. Review collected by and hosted on G2.com.
The only thing I dislike about Gong is that it sometimes can not show up on the meeting, and I just wish I would recieve a notification if the person I am meeting with has declined the Gong recording so that I can prepare otherwise for the meeting (notebook pen etc). Review collected by and hosted on G2.com.
Gong is a fantastic tool for reviewing meetings, keeping track of action items, and enhancing coaching sessions. With its analytics, it provides valuable insights that help teams identify areas for growth and replicate what works well. Review collected by and hosted on G2.com.
1. I've noticed that recorded calls are sometimes available a bit later than expected, which can make it tricky to review and analyze conversations in a timely manner.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs. Review collected by and hosted on G2.com.
The intuitive and AI-driven nature of Gong is literally one of the only ways I can continue to be successful in my career in sales. For example, as someone frequently clogs her own calendar with customer meetings, I find it very hard to remember to enter in notes into our CRM, and sometimes even forget what I need to do as follow-up to a call. Since using Gong, specifically Gong Engage, it's cut down any (sometimes all) time I spend on follow-up, freeing me to focus more time on larger priorities.
It's also amazingly easy to find call recordings and notes, in order to remind myself of meetings from months before, especially if it's a prospect who has ghosted me and then shows up all of the sudden, wanting to revisit the conversation. Review collected by and hosted on G2.com.
I would love to see it integrate with Outlook, specifically for our To-Do list. Review collected by and hosted on G2.com.
Gong is a great way to ensure our marketing team is on the pulse of our prospective and existing customers, at scale. Before we'd try to sit in on sales calls, but it was an organizing nightmare and hard to go back to reference call details or share snippets with others. Gong is a game-changer for me as a product marketer in better understanding our prospects pain points in their own language, what objections and questions they have, and how our messaging is resonating. That's just from the basic features, we're just scratching the surface in terms of what the tool can do. Review collected by and hosted on G2.com.
The transcription has gotten better but still isn't quite as good as I'd hope. And similar with the tools like text recognition from screen sharing (e.g. for searching for calls where salespeople are using specific marketing assets). It's a great idea but often misses a fair amount of those calls when searching. Review collected by and hosted on G2.com.
The transcript is really good on Gong. It's really easy to use. It is really a good application. The transcript feature on this app is really phenomenal. Ease of implementation on this application is really good.
This app has really supported in my daily task of call monitoring. Review collected by and hosted on G2.com.
There is nothing such dislike about gong. Everything has been really smooth. I use this on daily basis to review my call. This has really helped me to find the key areas for improvement. The integration on this app is really good.
These should be an options for chat or direct customer support if we require any assistant. Review collected by and hosted on G2.com.
How i can ask it anything and it usually goves me a pretty acurate answer! Review collected by and hosted on G2.com.
when im in full screen watching a recording, i cant click to another part of the call. i just realized i have to scroll down. would be cool if it could be more like youtube where you can click on the line below. i also wish it analyzed my calls faster. Review collected by and hosted on G2.com.
I love that gong can easily integrate with our Zoom account to record our calls for business. What's better is the AI-integration the summarizes the video. Which means that I have 3 options- I can listen/watch the video, or review the transcript, or just read the AI summary. Either way I have move than enough ways to get notes from the meeting. Review collected by and hosted on G2.com.
There is nothing that I dislike about Gong. Everything is very useful for my work. Review collected by and hosted on G2.com.
Gong is an incredibly powerful tool for sales teams, providing invaluable insights, call analytics, and actionable data that drive performance. The transcription accuracy is impressive, and the ability to track deal progress and coaching opportunities makes it an essential platform for any revenue team. The UI is intuitive, the integrations are seamless, and the data-driven approach genuinely helps improve sales outcomes. Review collected by and hosted on G2.com.
The AI functionality leaves a biy to be desired. While Gong provides great insights, its AI-generated recommendations and call summaries often miss context or misinterpret key details. If the AI were more reliable, the platform would be nearly perfect. Review collected by and hosted on G2.com.
