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Go Answer Reviews & Provider Details

At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, managed live web chat, and legal intake services. We cater to a variety of industries such as retail & eCommerce, legal, medical, real estate & property management, hospitality, and education. Get started today with a 30-day risk-free trial. Mention that you saw us on G2 and get 50% off your first month!

Seller

Go Answer

Discussions

Go Answer Community

Languages Supported

English, Spanish

Overview by

Matt O'Haver

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Luisa F. R.

Training Manager

Mid-Market (51-1000 emp.)

3/16/2026

"Total tranquility: I don't miss calls and I improve customer service"

5/5

What do you like best about Go Answer?

What I like most about Go Answer is that it gives me the peace of mind of not missing important calls or opportunities when I'm unavailable. Additionally, I appreciate that it helps provide a more professional, quick, and organized service, which improves the customer experience and makes the operation more efficient. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

So far the experience has been good, but there is always room for improvement in personalization and in the optimization of some processes to make everything even faster and smoother. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

Yes, I would recommend it to those who need support to better serve their customers and not miss important opportunities, especially if they are looking for a more consistent and professional service. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go Answer solves the problem of missing calls, leads, and important messages when I'm unavailable. It benefits me because it helps me provide faster and more professional attention, maintain broader availability, and better organize communication with clients. Review collected by and hosted on G2.com.

Santosh K.

Mid-Market (51-1000 emp.)

10/23/2023

"Easy to use and great customer support team."

4.5/5

What do you like best about Go Answer?

It's support team is amazing, which makes the onboarding process very much user friendly. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

The responses can be made more specific while responding or answering. Rest all good Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

If you are looking for such collaboration, go answer is pocket friendly and very much user friendly. Go for it. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

We are into training and counseling industry were we need to response to huge number of calls and connect outgoing too. This was a real headache as I from sales team who need to respond to these. Now I don't need to worry if I miss some calls as go answer takes it for me. Now with its support I can filter out important calls and calls which I need to connect on priority. Allowing me free time to do other works. Highly recommended. Review collected by and hosted on G2.com.

Riya C.

Customer Relationship Manager

Mid-Market (51-1000 emp.)

9/29/2023

"Easy to Use"

4.5/5

What do you like best about Go Answer?

the onboarding process is straightforward and efficient. Our account manager is happy to guide you through every step, and their values and standards align perfectly with our own. We're confident they'll be a great addition to our business.

--help us to give better customer support

-- easy to intergrate with existing software Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

I have not faced any issue as of now it working very well Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

If you're looking for ways to save money and time with your business, Go Answer may be the perfect fit for you. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go Answer has been a huge help with all our reception needs. This amazing service has taken away the pressure of answering phone calls give us some free time to focus on the important tasks. Review collected by and hosted on G2.com.

Brenda W.

Small-Business (50 or fewer emp.)

1/27/2024

"Friendly customer service solution for business"

4/5

What do you like best about Go Answer?

Friendly customer service receptionists to answer calls when my business can't answer. This helps ensure leads dont get lost. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

Sometimes the receptionists have accents, which tip off callers that its an answering service. Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

9/21/2023

"Simple and easy onboarding process"

4.5/5

What do you like best about Go Answer?

The onboarding process is simple. You are assigned an account manager that assists through every step of the set up process. Their culture aligns well with the culture of our business and made them a great fit for our company. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

I have not experienced any downsides utilizing Go Answer. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

Contact Go Answer and find out how their services can help your business. You will get hours back in your day and save money in the process! Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go Answer has been a resolution for our all our reception needs. This service has taken away the stress of answering our phone calls and allowed us to focus on every day tasks. We have hours back in our day and their staff does an excellent job satisying our customers. Review collected by and hosted on G2.com.

Santosh Kumar S.

Sr. Executive- Outreach and Collaborations at Mpower- An initiative by Aditya Birla Education Trust

Mid-Market (51-1000 emp.)

10/5/2023

"Go answer is very user friendly- just go for it."

5/5

What do you like best about Go Answer?

The best thing about go answer is the way it has been developed. It is very much user friendly and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

Sometimes go answer lags or slow down on connection. Other than that all great. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

9/13/2023

"Great trust pilot for businesses"

4.5/5

What do you like best about Go Answer?

Great onboarding process from start to finish and they explain everything clearly. The agents are the good at handling the calls for your business by following the instructions that are unique to your company. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

There is a little bit of spam messaging and calling and would like to have the agents a bit more trained to add more professionalism. Overall not a bad experience. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

This is a good option for a small or private business. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go answer is an excellent platform to have someone take calls for you and your business when you are away and they do an excellent job and use specific instructions that are unique to your company and how the office is set up and managed. Review collected by and hosted on G2.com.

Jose H.

Small-Business (50 or fewer emp.)

9/21/2023

"customer service"

4/5

What do you like best about Go Answer?

friendly customer service, they know how talk to customers in a very professional way. frees up time on filltering customers Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

responces to customers/clients are more general then specifice Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

helps free up time from having to answer every incoming calls. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

they help filter out my customers based on there urgency and intrest on remodeling projects. with this im able to tackle my customer base on a better timely fashion. Review collected by and hosted on G2.com.

Juveria K.

Operations specialist

Enterprise (> 1000 emp.)

7/17/2023

"Review for Go Answer's Services"

4/5

What do you like best about Go Answer?

Live channel support and being very User friendly UI. It is globally recignised and provides skillful talent when needed. They also give you an attractive solution ot all your problems. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

Nothing as such, or bug fixes rather. if that is fixed, then the website would be cool to handle and free from error possibilities. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

It's a great platform and very efficient. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go Answer is provding a great customer experience by providing outsourcing to Newcomers in Business or by helping out our Larger companies. It gives us a very hands on experience for live channel support for business platforms and services. Review collected by and hosted on G2.com.

Leandro L.

Small-Business (50 or fewer emp.)

7/13/2023

"Makes customer services easier"

4.5/5

What do you like best about Go Answer?

I really like their flexibility in their plans. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

The only thing that I disklike about the service is that there is an extra barrier between the company and the client. Review collected by and hosted on G2.com.