Best Software for 2025 is now live!

Service Provider

Show rating breakdown
Save to My Lists
Claimed
Claimed

Top Rated Go Answer Alternatives

Go Answer Reviews & Provider Details

Go Answer Overview

What is Go Answer?

At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, managed live web chat, and legal intake services. We cater to a variety of industries such as retail & eCommerce, legal, medical, real estate & property management, hospitality, and education. Get started today with a 30-day risk-free trial. Mention that you saw us on G2 and get 50% off your first month!

Go Answer Details
Languages Supported
English, Spanish
Show LessShow More
Provider Description

1-888-GO-ANSWER has affordable answering services designed to help small businesses flourish


Seller Details
Seller
Go Answer
Year Founded
2012
HQ Location
Garden City, NY
Twitter
@goanswer
64 Twitter followers
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®

MO
Overview Provided by:

Recent Go Answer Reviews

BW
Brenda W.Small-Business (50 or fewer emp.)
4.0 out of 5
"Friendly customer service solution for business"
Friendly customer service receptionists to answer calls when my business can't answer. This helps ensure leads dont get lost.
SK
Santosh K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy to use and great customer support team."
It's support team is amazing, which makes the onboarding process very much user friendly.
Santosh Kumar S.
S
Santosh Kumar S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Go answer is very user friendly- just go for it."
The best thing about go answer is the way it has been developed. It is very much user friendly and easy to work with.

Go Answer Media

Answer a few questions to help the Go Answer community
Have you used Go Answer before?
Yes

11 Go Answer Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
11 Go Answer Reviews
4.5 out of 5
11 Go Answer Reviews
4.5 out of 5

Overall Review Sentiment for Go AnswerQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
SK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Go Answer?

It's support team is amazing, which makes the onboarding process very much user friendly. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

The responses can be made more specific while responding or answering. Rest all good Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

If you are looking for such collaboration, go answer is pocket friendly and very much user friendly. Go for it. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

We are into training and counseling industry were we need to response to huge number of calls and connect outgoing too. This was a real headache as I from sales team who need to respond to these. Now I don't need to worry if I miss some calls as go answer takes it for me. Now with its support I can filter out important calls and calls which I need to connect on priority. Allowing me free time to do other works. Highly recommended. Review collected by and hosted on G2.com.

Riya C.
RC
Customer Relationship Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

the onboarding process is straightforward and efficient. Our account manager is happy to guide you through every step, and their values and standards align perfectly with our own. We're confident they'll be a great addition to our business.

--help us to give better customer support

-- easy to intergrate with existing software Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

I have not faced any issue as of now it working very well Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

If you're looking for ways to save money and time with your business, Go Answer may be the perfect fit for you. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go Answer has been a huge help with all our reception needs. This amazing service has taken away the pressure of answering phone calls give us some free time to focus on the important tasks. Review collected by and hosted on G2.com.

BW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

Friendly customer service receptionists to answer calls when my business can't answer. This helps ensure leads dont get lost. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

Sometimes the receptionists have accents, which tip off callers that its an answering service. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

If you are looking for a solution to ensure leads dont go cold, good solution for outsourcing receptionist service. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Helping provide low cost receptionist service for a business where needed Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

The onboarding process is simple. You are assigned an account manager that assists through every step of the set up process. Their culture aligns well with the culture of our business and made them a great fit for our company. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

I have not experienced any downsides utilizing Go Answer. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

Contact Go Answer and find out how their services can help your business. You will get hours back in your day and save money in the process! Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go Answer has been a resolution for our all our reception needs. This service has taken away the stress of answering our phone calls and allowed us to focus on every day tasks. We have hours back in our day and their staff does an excellent job satisying our customers. Review collected by and hosted on G2.com.

Santosh Kumar S.
S
Sr. Executive- Outreach and Collaborations at Mpower- An initiative by Aditya Birla Education Trust
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

The best thing about go answer is the way it has been developed. It is very much user friendly and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

Sometimes go answer lags or slow down on connection. Other than that all great. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

Choose as per your specific need. I happy with it. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go answer has made my work easy. It attends to customer queries on my behalf. Because of which I can handle other work. Thanks. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
PC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

Great onboarding process from start to finish and they explain everything clearly. The agents are the good at handling the calls for your business by following the instructions that are unique to your company. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

There is a little bit of spam messaging and calling and would like to have the agents a bit more trained to add more professionalism. Overall not a bad experience. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

This is a good option for a small or private business. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go answer is an excellent platform to have someone take calls for you and your business when you are away and they do an excellent job and use specific instructions that are unique to your company and how the office is set up and managed. Review collected by and hosted on G2.com.

Jose H.
JH
C
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

friendly customer service, they know how talk to customers in a very professional way. frees up time on filltering customers Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

responces to customers/clients are more general then specifice Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

helps free up time from having to answer every incoming calls. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

they help filter out my customers based on there urgency and intrest on remodeling projects. with this im able to tackle my customer base on a better timely fashion. Review collected by and hosted on G2.com.

JK
Operations specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

Live channel support and being very User friendly UI. It is globally recignised and provides skillful talent when needed. They also give you an attractive solution ot all your problems. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

Nothing as such, or bug fixes rather. if that is fixed, then the website would be cool to handle and free from error possibilities. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

It's a great platform and very efficient. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

Go Answer is provding a great customer experience by providing outsourcing to Newcomers in Business or by helping out our Larger companies. It gives us a very hands on experience for live channel support for business platforms and services. Review collected by and hosted on G2.com.

LL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

I really like their flexibility in their plans. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

The only thing that I disklike about the service is that there is an extra barrier between the company and the client. Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

I used to handle customer service for a company by myself and it gets really tiring.GoAnswer solves this problem by taking care of customer services like receiving calls and messages. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Go Answer?

Go Answer helps me to generate more creative and informative text. Review collected by and hosted on G2.com.

What do you dislike about Go Answer?

Go Answer can sometimes be slow.This is because Go Answer has to process a lot of information in order to answer a question. Review collected by and hosted on G2.com.

Recommendations to others considering Go Answer:

Be specific in your questions Review collected by and hosted on G2.com.

What problems is Go Answer solving and how is that benefiting you?

It allows me to access and process information from the real world through Google Search Review collected by and hosted on G2.com.