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The 2 main reasons we signed up for Glow were for the uptime monitoring (to tell us when any of our clients' sites go down) and for the client reporting. All our WordPress updates are automated with our hosting company so Glow is perfect as it records all update activity, even if the activity takes place outside Glow.
Now when it comes round to client renewals, we're able to easily demonastrate the work we've been doing all year to look after the client's website. Glow's reports just pulls it all together for us. Review collected by and hosted on G2.com.
We had a few issues initially with the Uptime Monitor, causing usage spikes on our server. But Glow's support team have been great and really fast in dealing with any problems. Other than that, I can't think of anything I don't like about Glow. Review collected by and hosted on G2.com.
31 out of 32 Total Reviews for Glow
Overall Review Sentiment for Glow
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I now use Glow daily, it is a cracking tool that makes website maintenance an absolute doddle. It takes seconds to implement and get going. I love how it simplifies keeping all my client websites updated, secure, and running smoothly. The dashboard is clean and intuitive, giving me everything I need at a glance. The reporting feature is great—it lets me send professional reports to my clients with minimal effort, which they will appreciate, and it makes me look proper organised. It works really well with WordPress, which is my bread and butter for website builds. I have had a couple of minor issues mostly to do with connections, but each snag has been very quickly resolved by the awesome customer support staff. While i dont have alot of websites on my books to manage atm, the process streamlining Glow has allowed, means that as my business grows regular tasks such as backups, plugin updates and monitoring no longer need to take up so much of my time, so that I can focus more on being creative. Review collected by and hosted on G2.com.
There's not much to grumble about, to be fair. If there was anything I would change I would probably expand the slack integrations to cover more than a single workspace. I use a Slack workspace for each individual website project, being able to integrate each website on Glow to each Slack Workspace for ease of raising tickets, being informed about downtime, and automatically adding reports would make things a bit easier for me, but that could be just how I work. Also possibly a bit more freedom for designing the reports, specifically the front and back covers, while they look good and match my colour schemes etc, I would like to mess around with layouts a bit more. Review collected by and hosted on G2.com.
Support tickets combined with wordpress maintenance capabilities.
Backups that actually restore properly (managewp just didn't work well for big sites)
Tracking support time per client per month
Assigning support team members to specific sites
Excellent reporting facilities
Saving us costs, two softwares in one and much better for it. Review collected by and hosted on G2.com.
There is not a lot to dislike. I would like an API. I would like to see ticket categorisation and some more customisability. Review collected by and hosted on G2.com.
Phil at Glow has put together a good tool for WordPress maintenance and updates, it helps when you have a number of websites, the importance of maintenance and updates of your website is essential. This product has been a game-changer for us as it allows you to quickly oversee which websites require site updates and the webiste monitoring built in is amazing. I'd recommend this product to other agencies/businesses. The implementation & integration process is very simple & the customer support has been solid. I use this once a month to ensure WP websites are up to date for our clients. Review collected by and hosted on G2.com.
- The ability not to apply auto-updates to plugins if not set.
- You have to manually turn on uptime monitoring Review collected by and hosted on G2.com.
Glow saves me time managing Wordpress maintenance requests each month. Combining a robust support ticketing system and maintenance reporting into one clear dashboard has been a game-changer for us. Long gone are the days of managing requests via email.
All of our support requests are now stored in one place and any updates are conveniently recorded against the respective client for reference.
Glow has all the features you would expect a Wordpress maintenance tool to have. The time-tracking feature has been particularly useful for us. As has the ability to provide reports to our clients. This feature has had a positive impact on helping to retain our maintenance clients.
Glow was easy to set up and our clients' sites were quickly added to the platform. We had a small issue while setting up which was quickly addressed by customer support.
Another positive of Glow is that they regularly add new features that enhance our maintenance offering to our clients.
I would highly recommend Glow to anybody maintaining Wordpress websites. Review collected by and hosted on G2.com.
I haven't experienced any downsides using Glow. It has all been positive so far. Review collected by and hosted on G2.com.
Glow simplifies managing multiple WordPress sites by bringing everything into one easy-to-use dashboard. It’s straightforward for both a management and client perspective. The built-in support ticketing is a great feature and saves valuable time and keeps support operations running smoothly. Review collected by and hosted on G2.com.
Nothing I dislike about Glow in its current state however as a relatively new SaaS there are definitely cool and new features that could be implemented to further push capabilities! I have raised suggestions and the team have been extremely proactive. Review collected by and hosted on G2.com.
Phil has been brilliant with customer service, and has responded to any issues I've had really fast and has been incredibly helpful in getting things looked at. He was also great with getting the implementation of all of our sites sorted.
I primarily use the platform to produce website maintenance reports for a number of clients monthly, bi-annually and annually, and Glow has made this process much simpler. It's very easy to use and incredibly user friendly. I have over 30 reports to produce, which used to be a manual process, but is now much simpler. Review collected by and hosted on G2.com.
To begin with, producing reports was quite glitchy, but after liaising with Phil, the issue seems to have disappeared! I would love to see some further customisation options. The only downside to the reports at the moment is the ability to add images as you can't do that currently within the reporting feature. Review collected by and hosted on G2.com.
Everyone is in one place, it's easy to implement and the customer support is great. Review collected by and hosted on G2.com.
Some of the integrations are limited i.e. backup provider options - but not a huge deal to change over. Review collected by and hosted on G2.com.
Everything we have experienced in using Glow has been exvellent so far. It is an easy to use platform which has proved simple to implement. The wide range of features that can be customised per site makes it very flexible. Phil has been superb when it comes to support, he's been available for anything we've needed. Review collected by and hosted on G2.com.
Honestly, nothing. We have not found anything that we'd need different on the platform in our experience so far. Review collected by and hosted on G2.com.
