--- title: Glia Reviews meta_title: 'Glia Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 87 reviews by the users' company size, role or industry to find out how Glia works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 87 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Glia Reviews **Vendor:** Glia **Category:** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 87 ## About Glia Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. ## Glia Pros & Cons **What users like:** - Users praise Glia's **exceptional customer support** , highlighting its promptness and effectiveness in enhancing the overall experience. (38 reviews) - Users appreciate the **ease of use and helpful customer support** of Glia, enhancing their overall service experience. (38 reviews) - Users appreciate the **ease of use** of Glia, facilitating seamless integration and effective member support. (37 reviews) - Users commend Glia for its **efficiency** , streamlining support and improving service delivery across digital platforms. (23 reviews) - Users appreciate Glia’s **innovative features** that enhance user experience and streamline digital support across platforms. (23 reviews) - Reliability (19 reviews) - Users value Glia for its **unified customer engagement** , enhancing member support and streamlining digital interactions seamlessly. (17 reviews) - Easy Setup (16 reviews) - Customer Satisfaction (15 reviews) - Innovation (14 reviews) **What users dislike:** - Users desire more **visibility into features** like reporting and integrations, feeling current options lack detail and clarity. (13 reviews) - Users face **integration issues** when trying to connect Glia with other essential systems, hindering overall efficiency. (8 reviews) - Users find the **limited features** of Glia restrict their ability to customize and understand the service effectively. (7 reviews) - Users often face **poor customer support** , receiving generic responses that do not address specific inquiries effectively. (7 reviews) - Users feel that **reporting lacks customization** and improvements are needed for better data visibility and integrity. (7 reviews) - Users find the **limited customization options** frustrating, restricting their ability to tailor the service to their needs. (6 reviews) - Inadequate Reporting (5 reviews) - Lack of Clarity (5 reviews) - Lack of Integrations (5 reviews) - Limited Functionality (5 reviews) ## Glia Reviews ### 1. Great Support and Chat Features, but Integration Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Glia?** Christian, Support and Follow Up. Chat Bot and Chat. **What do you dislike about Glia?** Integration with Core needs to be refined. **What problems is Glia solving and how is that benefiting you?** Staffing issues - good for efficiency and after hours support. ### 2. Exactly what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Glia?** Our support team with Glia is exactly what we needed for our unique setup. They were able to think from a creative perspective and problem solve with us. In addition, the usability of the system make work for our frontline associates more streamlined and efficient. **What do you dislike about Glia?** The only downside I can think of is a couple workarounds needed with the GVA. For instance, exporting scripts and better customization of script routing. **What problems is Glia solving and how is that benefiting you?** Glia allowed us to have live chat within our online banking, making it a more efficient way for customers to contact us with questions. ### 3. Wonderful Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Member Experience Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Glia?** Although we have not launched Glia to the public yet, we are ecstatic to get it rolling. The team thus far has been nothing short of wonderful to work with. **What do you dislike about Glia?** I have not found anything as of yet that I would say I dislike. **What problems is Glia solving and how is that benefiting you?** We did not have a chat service prior to onboarding Glia, so Glia is allowing our company to be in the 21st century and up to speed with current technologies. ### 4. Great products. Great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Glia?** Glia provides an industry leading product suite and they are super easy to work with. They have a well developed integration process and make it easy on the client to launch. Their support is very responsive and knowledgeable. **What do you dislike about Glia?** I can't really come up with any negatives. **What problems is Glia solving and how is that benefiting you?** Glia enables our members to self serve for requests and troubleshooting without having to connect with an agent. This frees our agents up to handle more complex requests over the phone. ### 5. Progressive Digital Service Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Char S. | Assistant Vice President, Member Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Glia?** Glia is an innovative company who is adding features and functions to support a full digital service/digital experience service model. From chat and audio/video, AI integrations in all digital channels (phone, chat, virtual assistant) to support our customers and empower agents to optimum efficiency and reliability in service. They also support multi-lingual chat and virtual assistants which supports our company's strategic initiatives to support different communities. Implementing features are easy and do not require deep IT support- this is citizen level with high-tech impact! A whole division of our business runs on Glia, which has been revolutionary in our customer support model since 2020. **What do you dislike about Glia?** There is swift progress in the AI capabilities Glia offers. They have been a fast follower in the AI space, and I have no doubt they will leap ahead. **What problems is Glia solving and how is that benefiting you?** Glia has helped us with scaling our remote service operation. We have a formal Virtual Branch that is powered by Glia live chat, virtual assistant, co-browsing (also in multiple teams), and we plan to continue to expand. Having the Virtual Assistant in both English and Spanish has been a game changer to provide 24/7 digital support for our growing membership. ### 6. Great Business Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Eric V. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Glia?** Glia allows our organization to be digital first when communicating and interacting with our membership. Their product is very seamless and modern. Customer support is excellent. **What do you dislike about Glia?** We do not have any dislikes with Glia at the moment. **What problems is Glia solving and how is that benefiting you?** Glia allows us to communicate with our members in the method they prefer. Glia adds efficiencies into our processes and saves us employee time. ### 7. Easy Testing/Quick Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Glia?** Love how easy it is to test and push to production. Customization of platform can be done to meet our organizations needs. Lots of communication with our rep to aid in making this platform the best experience for our members. **What do you dislike about Glia?** Some times with support we don't get the best responses to our inquiries. Our rep does a lot to ensure we get the answers, but support is generic in their answers or suggestions for solutions. We've also experiences a lot of issues with the implementation of audio/video. **What problems is Glia solving and how is that benefiting you?** Shorter wait time for members get answers to simple questions without having to wait on hold to connect with a contact center agent. We have seen a huge increase in members using this service, and a decrease in members calling the contact center. ### 8. Great User Interface and Technical Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Senior Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Glia?** The user interface (for agents and staff alike) is very user-friendly, the help desk is top-notch and very prompt in responding and down-time is extremely rare! **What do you dislike about Glia?** For feature enhancements, sometimes there's a lack of communication on the status. **What problems is Glia solving and how is that benefiting you?** We want to move more into the digital space for customer service inquiries and Glia's product is helping make the transition. ### 9. Digital Customer Service Platform of Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Charles P. | Information Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Glia?** We enjoy having the ability to offer different communication methods to our members and let them decide how they would like to interact with us. Having this flexibility and pairing it with an intuitive back end for our staff to effectively juggle the different communication methods is a game changer. It can be challenging to troubleshoot technical issues without having the ability to see what the members are communicating to us. With tools such as Co-browsing or Screen Sharing, we can assist our members in a fraction of the time it takes with traditional methods. **What do you dislike about Glia?** One downside we have difficulties with now is the ability to see, from a technical perspective, the quality of our calls. This feature will give us some insights on any issues if a call is experiencing any challenges, whether it's with our systems or on the member's end. Overall, their support can assist with this today, so it's more of a want than a dislike. **What problems is Glia solving and how is that benefiting you?** Glia is assisting us with collecting all our engagements into one portal and aggregating that data in a beautiful and rich graph format. Our supervisors can monitor the team's progress and make rapid decisions without having to do much work in compiling all this ahead of time. ### 10. Super easy & convenient way to connect to our members **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya F. | AVP of Service Center Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Glia?** Glia has been very user friendly for our team. Logging in and being able to quickly connect with our members daily over chat has helped enhance the member experience. Also, I appreciate the responsiveness of our client support team as well as tips they have shared with us to create a better flow for our members. **What do you dislike about Glia?** I don't have anything that I can say I dislike at this time. **What problems is Glia solving and how is that benefiting you?** We have a very active contact center and this has just been an easier way for our members to connect to us for quick responses, thus lessening our call volume. Our agents are enjoying being able to chat and solve member issues and answer questions via this channel. We hope to add some additional teams in the future so specific departments can respond to members based on their requests. ### 11. Future of Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Glia?** Glia allows us to connect with our customers where they are. By providing a variety of options rather than just simply chat or phone call, we can service customers from the comfort of wherever they choose. Our Customer Care Team loves the functionality that the platform brings and they're truly able to resolve customer inquiries via multiple different methods. **What do you dislike about Glia?** I hope for better integration with digital banking vendor to be able to provide the full level of service that Glia brings to us. Having a third-party vendor in the middle can create a roadblock at times. **What problems is Glia solving and how is that benefiting you?** We can help our customers in more than just traditional ways. With Cobrowse, screenshare and call visualizer, we can take ownership of the experience and educate a customer all from the same screen. ### 12. Glia and Traditional Bank **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Glia?** From the kickoff meeting to testing through go live, Glia's team provided the best project management experience. In addition, the product allows our bank to meet our clients where they are and how they want to be served. As we continue to focus on our client experience, Glia has a value add that is seamless. **What do you dislike about Glia?** I haven't found a lot of downsides. We haven't been able to get in other products yet, but I am excited for that to happen. I hope that our core processor is going to be easy to implement as well. **What problems is Glia solving and how is that benefiting you?** We were unable to chat before, and we were unable to measure website traffic or behaviors. With Glia, you get great insight to customers engagement and behavior. ### 13. Good platform - lack of support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Glia?** The ability to engage in video sessions, chat, audio **What do you dislike about Glia?** Lack of support, does not integrate well with other platforms for call center, does not work well with a kiosk mode. There are more features available on the platform but we have never been told or introduced to them as we have been a client for over 2 years now. **What problems is Glia solving and how is that benefiting you?** Individuals are able to still have a personable experience with a person without having to come in through the video functionality ### 14. Great Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Glia?** The partnership we created with Courtney has been the most helpful. She has done a great job in communicating updates and providing timely responses. **What do you dislike about Glia?** During the implementation, there were some settings we did not take advantage of; however, when Courtney took over, she helped review our settings and ensure we were up to date on all updates and features. **What problems is Glia solving and how is that benefiting you?** Currently, they are working with us on our Video engagements. They have been great at follow-up and consistently working our open service tickets. ### 15. Glia Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia A. | Digital Banking Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Glia?** Their continuous support and quick responsiveness. Our rep is always willing to hop on a call or provide helpful reference material and we continue to have bi-weekly calls to check in on progress, new enhancements, or any outstanding issues. **What do you dislike about Glia?** Inability to utilize co-browsing or live observation within mobile banking on native apps. Screensharing is the workaround but wasn't well communicated at the beginning. **What problems is Glia solving and how is that benefiting you?** Their platform enables us to provide our Members with a more seamless experience. The ability to start a chat and upgrade to an audio or video call with the click of a button is a very smooth transition. ### 16. Glia **Rating:** 5.0/5.0 stars **Reviewed by:** Kaci L. | eServices Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Glia?** I love the co-browse feature and just being able to see what the members are seeing when they have issues. **What do you dislike about Glia?** That we do have more licenses to use at the credit union for more operators. **What problems is Glia solving and how is that benefiting you?** They have helped bridged the gap with the people who may need help but do not want to talk to a person so they can chat instead. ### 17. GLIA makes working online banking easy **Rating:** 5.0/5.0 stars **Reviewed by:** Shanna P. | Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Glia?** Being able to view exactly what the customer is seeing makes our jobs so much easier! **What do you dislike about Glia?** Just waiting for GLIA to hit our app. Also wish it worked on something other then Chrome. **What problems is Glia solving and how is that benefiting you?** When we have older customers or customers that say they are seeing something on the screen, GLIA makes it much easier to assist when we can see it for ourselves. ### 18. Glia is a wonderful partner to work with to enhance the overall member experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Charity W. | Member Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Glia?** The most helpful tool with Glia is seeing what your members see on their devices to assist. **What do you dislike about Glia?** I don't know that there is anything that I dislike. **What problems is Glia solving and how is that benefiting you?** Glia is helping us assist our members with online banking troubleshooting. ### 19. Always moving forward and growing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Glia?** I like the operator visibility in Glia and the improved dashboards. Its easy to view my operators and reach out when needed. **What do you dislike about Glia?** The reporting has come a long way, but I would like to see further details in reporting to break down by queue, and operartors. **What problems is Glia solving and how is that benefiting you?** Glia has worked on distinguishing when an operator or visitor disconnects. This has helped us improve our quality assurance stats to provide better customer service. Small additions mean big opportunities for customer service. ### 20. Glia provides great products and support that works on our schedule. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Glia?** The ease of set-up and use is what I like best. I believe the new Glia Virtual Assistant (GVA) will help new customers even more. We are fortunate to have an employee with coding experience who built our chat bot, but GVA makes that easier for those who do not have that resource. **What do you dislike about Glia?** There really isn't anything I do not like about the Glia product or process. **What problems is Glia solving and how is that benefiting you?** We went live with Glia in advance of a core conversion. We wanted to have a chat bot in place to handle some of the increased call/email volume we knew we would experience. Our goal is to have our chat bot take up to 70% of engagements. ### 21. Glia has has an excellent chat product and their support team has been awesome to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey T. | Associate Director Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Glia?** Seamless integration with other support infrastruture and the ability to offer customers an alternate servicing method. **What do you dislike about Glia?** That we waited so long to start using Glia. **What problems is Glia solving and how is that benefiting you?** We can now handle multiple interactions concrruently, and we offer an SMS texting feature via Glia. Better efficiency and servicing options for our customers. ### 22. A pleasure to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Dani B. | EServices Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Glia?** The product itself is excellent. Easy to configure, incredibly user-friendly for agents, attractive and easy to use on the customer side, and great analytics and reporting. The customer service has been top of class. The folks at Glia are always more than happy to help and go out of their way to make instructions easy to follow, including creating customized videos (so simple, yet not something I see from other vendors). I would absolutely recommend working with Glia. **What do you dislike about Glia?** There is really nothing that I would go so far as to say I dislike. **What problems is Glia solving and how is that benefiting you?** We have upgraded our chat and SMS services with Glia as far as customer and agent experience go. We have streamlined both into one queue for agents to respond to, making for much more straightforward and smoother handling. We now also can integrate chat into other areas of our online presence easily, which our previous solution did not provide. Glia's real-time customization also allows us to go in and make changes to settings and verbiage quickly, as needed. The ability to co-browse with our virtual banking users is an invaluable tool we have wanted for years! ### 23. Glia has been the easiest implementation and the most rewarding since launch. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Process Improvement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Glia?** The capabilities and the staff that supports it. **What do you dislike about Glia?** That more companies are not like Glia!!!!! **What problems is Glia solving and how is that benefiting you?** After we shut our doors for unforeseen circumstances, Glia allowed us to open up our windows. (super cheesy, I know). Glia reintroduced us to our members in the most innovative and efficient ways. We realized that instant gratification is not that hard. Getting our members the answers they need as quickly as they think of the question is incredible and Glia helped us come to that. ### 24. Adaptable, Dependable and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Glia?** User-friendly and improvement-driven. Very receptive to feedback **What do you dislike about Glia?** Lack of breakdown in reporting; however, Glia is constantly working to make adjustments that best suit our business needs. One example is their extended reporting available in the business intelligence tool (insights) **What problems is Glia solving and how is that benefiting you?** We are working through different features that suit a customer service-driven chat rather than sales-driven. We've seen implementations of the Live Coaching tool (LOVE IT), the ability to enable chats per operator instead of site-wide, and many more features. We are currently working through reporting differences within Glia vs. what we need to have the ability to review in full detail. Workforce Management options are in the works to try and resolve this difference. ### 25. Great product and great client success team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Glia?** Glia was incredibly easy to implement and configure to meet our company's needs. The client success team we worked with really knew the ins and outs of their product and made implementation and launch a breeze. Also glia is always improving their product and offering new enhancements. One of the best vendors I have ever worked with in my 20+ years in the digital space. **What do you dislike about Glia?** No downsides I can think of offhand. I wish they did offer some more branding options within the platform. **What problems is Glia solving and how is that benefiting you?** Providing another channel for our customers to receive real-time support. ### 26. A quick and convenient way to provide customer service enhancing the overall customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Glia?** Intuitive, easy to use for our members and staff. It's convenient for those members that need to have a conversation with us but cannot be on the phone. It provides all of the functionality of calling into our call center in a more convenient package. The support that we get from the Glia team has been fantastic. **What do you dislike about Glia?** We would like reviews from our customers to be intergratred to our net promoter score system. **What problems is Glia solving and how is that benefiting you?** Digital banking technical support. The ability to pinpoint where the customer is on their device when encountering issues. ### 27. nice functionality for users and shoppers alike, however some gaps in reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher H. | Manager of Sales, Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Glia?** ability to enhance shopping experience and provide an additional medium to connect with reps for assistance **What do you dislike about Glia?** reporting is a bit clunky, and it's also very difficult to determine abandonment rates based on rep availability **What problems is Glia solving and how is that benefiting you?** pop up bubbles to guide shoppers through our site, and the chat and observe functions ### 28. The program is so easy to use and gives us great tools to help our members! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Glia?** I like the Live Observation feature best. **What do you dislike about Glia?** Not enough Business Rule examples for help **What problems is Glia solving and how is that benefiting you?** We can see where members are logging in to our Online Banking which helps us with fraudulent logins. ### 29. Glia feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Glia?** User friendly, easy to make changes or updates, great support team! **What do you dislike about Glia?** Stats download to an Excel spreadsheet without being able to filter out data beforehand. This makes it tedious when just looking for wrap up code numbers, survey results, etc. **What problems is Glia solving and how is that benefiting you?** We are going to finally integrate an AI Bot feature which we have talked about for a couple of years! ### 30. The Glia product and Team delivers what it promises - seamless technology and white glove service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Glia?** The Glia Hub is so intuitive, resulting in a great employee experience and customer engagement. **What do you dislike about Glia?** We have not found a thing we don't like. **What problems is Glia solving and how is that benefiting you?** Glia has provided us another way to communicate with our customers enabling us live into our customer experience principles. We can now more efficiently serve our customers and be there when they need us with our 24/7 chatbot integration. ### 31. Reliable customer service by Glia **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Glia?** One of the trusted organization in aiding customer service domain withe their reliable and user-friendly software **What do you dislike about Glia?** costing is a bit pricey for the product, apart from that they need improve on their product offering range as well **Recommendations to others considering Glia:** simple console to give you vivid options for troubleshooting customer problems **What problems is Glia solving and how is that benefiting you?** mostly used for troubleshooting customer issues and streamlining process in solving customer issues ### 32. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Glia?** I love how reps can engage with members easily. **What do you dislike about Glia?** I wish more users had more abilities to view/edit their settings. **What problems is Glia solving and how is that benefiting you?** Fewer calls are going to reps for simple tasks such as account balance information. ### 33. Great experience, always works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Glia?** The cobrowsing technolody is a difference maker for our service teams but we value the partnership we've made with Glia even more. Our success manager, Jorge, is always available when we need support and he understands our business goals. The engineers are great and quick to resolve issues. I love that our operators can flag engagements and the notes go straight to the engineers. This makes my job easier. **What do you dislike about Glia?** We had to give up some functionality that is pretty standard for most contact centers (warm transfers, for example). That being said, Glia has always helped us find a solution to meet our top objectives including releasing new functionality for us. **Recommendations to others considering Glia:** Be willing to let go of some of your old ways of doing things to improve the customer experience overall. the Glia team will help you re-think how to go about delivering the right experience. **What problems is Glia solving and how is that benefiting you?** Our service teams can use live observation to immediately view what our customers are looking at. They don't have to spend time "logging in as" the user to replicate their steps. Our customers love the experience. We have positive feedback left in the post-interaction surveys constantly. ### 34. Excellent Tool for High Value Purchases Online **Rating:** 5.0/5.0 stars **Reviewed by:** Slisha K. | Co Founder, Luxury Goods & Jewelry, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Glia?** Salemove has been truly instrumental in selling our high dollar value products online. Engagement rings are a highly emotional and expensive purchase. Getting the customer to feel comfortable is a major component of completing the sale. Salemove let's us not only meet but anticipate customer needs is a seamless almost "magical" way as described by customers. We're able to efficiently cobrowse to help them craft the ideal engagement ring, cut down on browsing time, alleviate confusion and provide real help in real time. This kind of service often becomes the reason customers feel comfortable buying with us and choose us over competitors. Cobrowsing has been a great way to connect with consumers in a personalized way. **What do you dislike about Glia?** Nothing at this time. SaleMove is a great tool for any B2B or B2C company. **What problems is Glia solving and how is that benefiting you?** Salemove connects us to customers anywhere and everywhere in a far better way than any other mode of communication. Live chat and cobrowsing let us offer real help in real time. It has helped us build customer trust, during the course of the sales cycle for each individual customer. Outside of specific sales, we have been able to understand consumer browsing behavior, product preferences and customer user patterns. Using this data, we've been able to make UX and product enhancements, address customer confusions and improve the look and usability of our website. Salemove is our go- to tool not only for customer acquisition but for a host of other business functions. ### 35. Great omnichannel engagement tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Glia?** SaleMove allows clients to deliver an omnichannel support experience to their customers. An engagement that starts with a chat can seamlessly move to an audio or video call and back to a chat. The UI for both end customers & internal employees is simple, straight-forward and easy to use. The UI is also responsive and adapts to a variety of devices. When we adopted the tool, we saw an increase in employee motivation due to the ease of use and its useful features that allow our employees to engage & resolve conversations faster. **What do you dislike about Glia?** SaleMove's in-suite reporting function can be improved, but they can easily integrate with your internal databases, so your internal analytics team can report out on the various metrics. **What problems is Glia solving and how is that benefiting you?** Improve online conversion & revenue, servicing customers online. increasing digital adoption of other digital tools that embed SaleMove in them ### 36. The Perfect Solution for Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Glia?** SaleMove has provided us with the omni-channel solution that we have been searching for, allowing us to engage with our current customers and potential customers in ways that we never expected. After reviewing other co-browsing solutions from other vendors, the SaleMove solution stood out as the best in the industry. **What do you dislike about Glia?** Nothing has stood out at this point in time. **What problems is Glia solving and how is that benefiting you?** We were looking to expand chat to service customers in a timely fashion while driving more usage of our online capabilities. We have seen an increase in online usage across all of our platforms and our internal representatives thoroughly enjoy using all the features of engagement that SaleMove offers. ### 37. Seamless online contact with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Glia?** The ability to see, in real time, what the customer is looking at. **What do you dislike about Glia?** Some of the reporting is kind of clunky. **What problems is Glia solving and how is that benefiting you?** SaleMove has allowed us to provide a higher level of customer service. We help customers navigate the information on our website and fill out the online form. ## Glia Discussions - [What is call center software for banks?](https://www.g2.com/discussions/what-is-call-center-software-for-banks) - 1 comment, 1 upvote - [How easy is integrating Glia’s voice chat and AI voice solutions with existing systems?](https://www.g2.com/discussions/how-easy-is-integrating-glia-s-voice-chat-and-ai-voice-solutions-with-existing-systems) - 1 comment, 1 upvote - [What makes Glia’s AI voice solutions different from traditional contact center technologies?](https://www.g2.com/discussions/what-makes-glia-s-ai-voice-solutions-different-from-traditional-contact-center-technologies) - 1 comment, 1 upvote - [Can Glia’s voice chat solutions handle high call volumes effectively?](https://www.g2.com/discussions/can-glia-s-voice-chat-solutions-handle-high-call-volumes-effectively) - 1 comment, 1 upvote - [How do AI voice solutions from Glia enhance agent productivity and customer satisfaction?](https://www.g2.com/discussions/how-do-ai-voice-solutions-from-glia-enhance-agent-productivity-and-customer-satisfaction) - 1 comment, 1 upvote - [View Glia pricing details and edition comparison](https://www.g2.com/products/glia/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+22%3A04%3A35+-0500&secure%5Bsession_id%5D=4bf0e8e8-8ea1-42f1-bde1-05af6bb6a070&secure%5Btoken%5D=ae046494f1559fa7e17356905c1b5acdf0d212c22ad3d5a07a27dba514037864&format=llm_user) ## Glia Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Engagement** - Feedback - Dashboards **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Security** - Data Security - Data Masking **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Glia Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,716 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews)