--- title: Gleantap Reviews meta_title: 'Gleantap Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Gleantap works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 19 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gleantap Reviews **Vendor:** Gleantap **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.5/5.0 **Total Reviews:** 19 ## About Gleantap Gleantap is an AI-powered customer engagement, CRM, and marketing automation platform built specifically for fitness clubs, wellness studios, and local businesses that want to grow faster, boost retention, and increase lifetime value. With Gleantap, you can automate the entire member journey — from first lead to loyal advocate — through behavior-based workflows, AI messaging, gamified experiences, and personalized loyalty programs. The platform unifies CRM, automation, communication, and loyalty into a single hub that helps your business drive engagement, referrals, and repeat visits — even while you sleep. Key Features - All-in-One CRM – Manage leads, members, and conversations across SMS, email, and chat. - Marketing Automation – Create behavior-driven workflows to nurture leads and retain members. - AI-Driven Messaging – Send personalized, timely communication powered by artificial intelligence. - Gamification & Loyalty – Reward engagement with points, tiers, badges, and rewards that motivate members to come back more often. - Omnichannel Communication – Reach customers through text, email, Facebook, Instagram, WhatsApp, web chat, and Google Business Messages. - Reputation & Referrals – Automatically collect reviews and generate referrals from your happiest customers. - Analytics & Dashboards – Measure performance with deep insights into conversions, retention, and campaign ROI. Why Businesses Choose Gleantap - Purpose-built for fitness, wellness and consumer-focussed businesses - Proven to deliver 2× higher sales conversions and 25% better retention - Helps build loyalty and gamified engagement that keeps members motivated - Trusted by leading brands like Planet Fitness, RockBox Fitness, and F45 - Replaces multiple tools with one unified growth platform ## Gleantap Pros & Cons **What users like:** - Users are thrilled about the **automation features** of Gleantap, making client management and campaigns effortless and effective. (5 reviews) - Users value the **ease and variety of automation features** in Gleantap, enhancing customer journeys effectively. (4 reviews) - Users commend the **extremely helpful customer support** of Gleantap, appreciating their responsiveness and dedication to client success. (4 reviews) - Users appreciate the **ease of use** of Gleantap, which streamlines communication and enhances overall efficiency in workflows. (4 reviews) - Users love the **user-friendly automation features** of Gleantap, enhancing member communication and campaign effectiveness. (4 reviews) - Users value the **easy integration** of Gleantap, boosting efficiency and enhancing member communication seamlessly. (3 reviews) - Helpful (3 reviews) - Business Enhancement (2 reviews) - CRM Integration (2 reviews) - Easy Integrations (2 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly with onboarding and managing training effectively, complicating the experience. (4 reviews) - Users find the **difficult setup** of Gleantap challenging, especially during onboarding and form configuration. (3 reviews) - Users experience a **difficult learning curve** with Gleantap, causing challenges during onboarding and training processes. (2 reviews) - Users find the **setup process for forms not intuitive** , making campaign creation challenging and cumbersome. (2 reviews) - Users experience **software glitches** with Gleantap, which can disrupt usability and necessitate patience during updates. (2 reviews) - App Instability (1 reviews) - Bugs (1 reviews) - Users find the **insufficient features** of Gleantap limit usability and create a frustrating experience when setting up forms. (1 reviews) - Users often face **integration issues** with Gleantap, leading to inconsistent data synchronization and functionality challenges. (1 reviews) - Notification Issues (1 reviews) ## Gleantap Discussions - [What is Gleantap used for?](https://www.g2.com/discussions/what-is-gleantap-used-for) - [View Gleantap pricing details and edition comparison](https://www.g2.com/products/gleantap/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+07%3A24%3A31+-0500&secure%5Bsession_id%5D=2a3a15dd-b9b6-4c48-ab3c-d1993c73d290&secure%5Btoken%5D=cfb243afa49aa2bd1af2a6df458f0eb50df755b616205938a748782a02539bc1&format=llm_user) ## Gleantap Integrations - [ABC Ignite](https://www.g2.com/products/abc-ignite/reviews) - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews) - [CenterEdge Advantage](https://www.g2.com/products/centeredge-advantage/reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) ## Gleantap Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Gleantap Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,446 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (401 reviews) - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (379 reviews)