Glean.ai Pros and Cons

Glean allows our team to have a process in place to review and automate our AP process, saving us countless hours. Review collected by and hosted on G2.com.

Glean now offers automated accruals, which was a welcome feature originally missing. Review collected by and hosted on G2.com.

Easy to see what approvals are necessary and to automate the AP process. Review collected by and hosted on G2.com.

- Lack of approver choice (abilitiy to do one or another approver, and if one of the approvers approves, the other does not have to)

- Prepaid amortization is only set up for one billing period per invoice. some invoices have multiple periods.

- accounting details are set up for the vendor rather than the information gathered from the invoice Review collected by and hosted on G2.com.

I mostly like their data analytics side of breaking down vendor bills, by line item, into an easy to use historical trend chart. I also like their OCR capabilities of reading vendor bills. It's highly accurate. Also there customer service is top notch. Review collected by and hosted on G2.com.

Employee cash reimbursements are a challenge (i.e. if a receipt is sent to the inbox, it will pull the name such as Hilton instead of the employees name, which then has to be corrected) Review collected by and hosted on G2.com.

Efficiency: The tool automatically brings in and codes our invoices and pulls out relevant data, saving both time and personnel costs and allowing us to focus on higher-value initiatives to benefit our organization

Cost: Much cheaper than adding a dedicated AP clerk and/or using other AP platforms that don't provide half as much benefit

Automation: The prepaid amortization functionality and automated accruals help cut down on otherwise cumbersome manual workflows and make sure we don't miss anything in our close

Visibility: Allowing each department and vendor approval to see historical trends and overall spend is so helpful in allowing them to build their budgets, better understand the source of increases/decreases, and overall monitor their vendors. Review collected by and hosted on G2.com.

Not a dislike, but a current limitation is that they don't (yet) support credit card programs. Once they are able to import/integrate with card programs to truly have all vendor spending in one place, they will be a must-have software for all accounting/finance teams. Review collected by and hosted on G2.com.

-Extremely easy to use

-Incredible support response times

-Ease of integration

-All of the standard accounting features included (custom field mapping, prepaid amort, etc) Review collected by and hosted on G2.com.

Not a true dislke but they're still rolling out some better reporting to help streamline the w9 collection process to help with 1099 reporting at year end. They're moving in the right direction with some of the features on their roadmap. Review collected by and hosted on G2.com.

Collaboration: Glean has gotten our communication about invoice review out from walled gardens like Slack or email into a purpose-built tool (one that is 100x better than the rest of the incumbents and new entrants).

Vendor management: We used to maintain a spreadsheet of all of our SaaS vendors and key contract terms. With Glean, that is unnecessary. Not only can we track these details, it also provides proactive notifications and reminders.

Procurement: Their standard procurement workflow is great for getting companies started with a formal procurement process (spend request, terms review, etc.)

Analytics: The app provides easy access to spending history and invoice insights. Their periodic benchmarking and analytics emails are super helpful as well. Review collected by and hosted on G2.com.

Procurement: We have a very thoughtful procurement process, one that goes a bit further and cannot (yet) be built out in Glean. That said, they seem to have plans to get the product there in the near future.

Full spend: I truly wish we could use Glean to track our corporate credit card and reimbursable spend. But I have faith that they'll get there. Until then, there are plenty of (mediocre) spend management tools that can help with that piece of the puzzle.

Budget tracking: We use a FP&A tool and it would be great if we could pull our vendor level forecast from that into Glean to track actual spend vs forecast/plan. Review collected by and hosted on G2.com.

The Glean team is very receptive to product feedback and is quick to act on the input. Very excited for upcoming features that will allow us to have a comprehensive view of expenses across AP & external sources which will help optimize our FP&A forecasting & accrual processes. It is clear from conversations with the Glean team that they plan to consistently add new features to make Glean a central expense hub while still optimizing for the core product.

Additionally, the ability to set reminders for contract renewal dates helps us keep tabs on vendor agreements and ensure we act in a timely manner w/r/t negotiations. Review collected by and hosted on G2.com.

Lack of SSO for logging prevents us from centralizing logins Review collected by and hosted on G2.com.

We have a dedicated support person for any issues that arise. Customization is factored in, where it wasn't with our previous AP partner. Review collected by and hosted on G2.com.

International wire processing could be faster. Review collected by and hosted on G2.com.

Glean has all the features you need (and even many I never realized I needed) but is still super simple to use. Their support is amazing though I rarely need it because the software is designed so well and they really automate so many of the things I used to have to do manually. Review collected by and hosted on G2.com.

As a bill.com user for so many years (which was SOOOOO painful) I can't find anything I dislike about Glean. Review collected by and hosted on G2.com.

The fact that invoices are placed with saved vendors and specific details so i don't have to repeat steps Review collected by and hosted on G2.com.

Not all information is used/gleaned even when documentation is uploaded Review collected by and hosted on G2.com.