--- title: Glassix Reviews meta_title: 'Glassix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 202 reviews by the users' company size, role or industry to find out how Glassix works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 202 scale: '5' date_modified: '2026-07-19' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Glassix Reviews **Vendor:** Glassix **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 202 ## About Glassix Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. ## Glassix Pros & Cons **What users like:** - Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data. (1 reviews) - Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management. (1 reviews) - Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion. (1 reviews) - Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management. (1 reviews) - Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly. (1 reviews) **What users dislike:** - Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete. (1 reviews) - Users feel that Glassix has **limited features** , lacking completeness as a standalone program. (1 reviews) - Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs. (1 reviews) ## Glassix Reviews ### 1. Glassix WhatsApp chatbot is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Glassix?** We use the glassix whatsapp chatbot to interact with our website visitors and resolve common user questions. **What do you dislike about Glassix?** I think that some time there's an issue with latency of chatbot but nothing major. **What problems is Glassix solving and how is that benefiting you?** With Glassix we are able to quickly respond to customers and prospects questions and being more effective. Also it helps us to take orders and communicate with prospects coming to our website. **Official Response from Ran Yosef:** > Hey there! Thanks for the rave review. We're thrilled to hear you find our WhatsApp chatbot effective and helpful. We totally hear you on the latency issues, rest assured our team are on this case. Keep up the good work! Team Glassix 🧑🌟 ### 2. Multi-channel deployment with Glassix **Rating:** 4.5/5.0 stars **Reviewed by:** Maria P. | CMO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Glassix?** I recently started using Glassix, and with just one click, I can deploy my chatbot across all our communication channels. It’s amazing how it works everywhere, from our website to WhatsApp. **What do you dislike about Glassix?** I’d like more control over customizing the chatbot’s appearance on each platform. **What problems is Glassix solving and how is that benefiting you?** This has greatly improved our customer experience by providing consistent support across all platforms, making sure no customer query goes unanswered. **Official Response from Ran Yosef:** > Hey Maria, πŸ‘‹ Thrilled to hear you're loving the one-click deployment of our chatbot across all your channels! It's awesome to know it's making a real difference in your customer experience. We hear you on wanting more customization options for the chatbot's appearance on each platform. That's definitely something on our radar for future updates. Stay tuned! Thanks for the great feedback and for choosing Glassix. Here's to making every customer interaction even better! Team Glassix πŸ€–πŸ§‘ ### 3. Best customer communication solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Glassix?** As a freelance developer that juggling between writing code and doing Marketing and Sales it is important for me to stay prompt and respond to customer questions with speed and that's where Glassix blends in. I use their chatbot on WhatsApp and ever since not only I do not miss any customer questions I also manage to accept new business making sure no conversation is lost or unanswered. **What do you dislike about Glassix?** I don't think I can say I dislike something about Glassix. The platform performs pretty well with no hiccups or bugs. I would say I'm very happy with Glassix and that its a good value for the money I pay. **What problems is Glassix solving and how is that benefiting you?** Glassix is a BIG help in terms of automating my customers and prospects conversations when those coming from WhatsApp. And the best part is that I can actually see all the conversations in one unified inbox. Furthermore, I use Glassix to consolidate all my other communication channels and that helps me stay more organized and make sure that no convesation is unanswred. The platform provides full documentation in terms of integration and the open API is pretty easy to use and access. **Official Response from Ran Yosef:** > Thank you for your thoughtful review! We're thrilled to hear that Glassix is seamlessly integrating into your workflow, keeping your customer communications prompt and organized. It's great to know that our WhatsApp chatbot and unified inbox are making sure you never miss a beat with your customers and prospects. We're committed to maintaining a hiccup-free experience and are glad you're finding value in our platform. Your feedback on the ease of integration and API usage is much appreciated. Thanks for choosing Glassix, and here's to many more moments of delightful conversations. Best, Team Glassix 🧑 ### 4. Glassix takes our customer support and communications to a whole new level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Glassix?** I appreciate the easy to use inbox and chatbot flow builder. It is so easy to use the platform and build custom chatbots. What is, IMHO, the best feature in Glassix is the ability to customize and integrate any system within Glassix. For us, we managed to implement our hubSpot CRM to live inside Glassix and that way we manged to keep our team using only one platform (tab) and not jumping from one software to another. Also the ability to build pretty much any app inside Glassix is very easy as they have a very strightforward open API documentation. **What do you dislike about Glassix?** I could not think of anything I dislike about Glassix. The team is very responsie to any questions we might have and are prompt in their responses. **What problems is Glassix solving and how is that benefiting you?** I think that the biggest issue Glassix is solving us is the ability to consolidate all our business communication channels. See, with Glassix we have now able to see all the customer requests coming into one place from all different business channels we use. Anoter thing that Glassix helps us with is the ability to run chatbots scripts in WhatsApp which is a complete time saver. We provide design and development services worldwide and it is not always easy to stay prompt and available when working with clients in different time zones but with the ability to use smart chatbot esepcially on WhatsApp we can more esily serve clients globally. **Official Response from Ran Yosef:** > We're absolutely delighted to hear how Glassix has streamlined your customer support and communication processes. It's fantastic to know that the ease of use and the flexibility of our platform have made such a positive impact, allowing seamless integration with HubSpot CRM and keeping your team focused without the need to switch between tools. Your ability to leverage our open API to customize applications and maintain efficiency across time zones is exactly what we aim for. We're also glad that our responsive support team has met your needs effectively. Thank you for sharing how our chatbot functionality, particularly on WhatsApp, has been a time-saving asset for your global operations. We're committed to continuing to provide a platform that not only meets but exceeds your business communication needs. Your success is our success, and we look forward to supporting your team's growth and efficiency. Thank you for choosing Glassix! ### 5. WhatsApp chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Glassix?** Glassix WhatsApp Chatbot is super friendly tool to interact with our Clients and resolve common user questions and repetitive queries. This is saving a lot of time for us to focus on other important things. **What do you dislike about Glassix?** Every response to the customers is well thought out and no accidental messages are delivered thus enhancing the overall customer service. **What problems is Glassix solving and how is that benefiting you?** Their one click deployment of our Chatbot across all your channels is making a difference in your customer experience. **Official Response from Ran Yosef:** > Thank you so much for taking the time to write this review! We're thrilled to hear that our WhatsApp chatbot really makes a difference for you and your team. Keep up the amazing work you're doing! Team Glassix ### 6. Glassix keeps our customer chats in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Glassix?** The fact that you have all your customer communiactions, no matter the channels all in one centralized place. This make work efficient and ensure that all conversations are prioritized and organized in a way that you cannot miss them. This transforms our day to day at the agency since we are now able to respond to customers and prosepcts in a fast and accurate way. We get a lot of potetnital customers reaching out via social media and some time it's really hard to handle all the requests in a timely manner, but with Glassix we're more than capable of doing that. **What do you dislike about Glassix?** I can't think of anything I dislike about the platform. It seems like their teams is really working hard on making sure that there are no unwanted product glitches and as a user I can defenetally feel that. **What problems is Glassix solving and how is that benefiting you?** It helps us to keep all customer conversations in one place, making it easy to reply, and even when the teams is away. Additionally it saves us a ton when it comes to operational costs, and the fact that all conversations can seamlessly integrate into one inbox is a game changer. I would also like to mention the monile app, it's really usefull especially over the weekends where traffic is usually low and no one's working, if there's something urgent you can simply handle it using the app which is super convenient. **Official Response from Ran Yosef:** > Hello there, We're absolutely delighted to hear that Glassix is hitting the mark for you and your team! Knowing that our platform is empowering you to respond to your customers and prospects swiftly and accurately makes all the hard work worth it. It's our goal to help you keep your conversations flowing without a hitch, so it's great to see that you haven't encountered any snags. Your feedback on the mobile app is much appreciated as well – we love that it's giving you the flexibility to manage urgent matters anytime, anywhere. Thanks for taking the time to share your thoughts. We're here for you whenever you need us, and we're excited to continue supporting your agency's success. Best, Team Glassix 🧑 ### 7. Perfect solution to communicate with clients via Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Jhonny B. | Interior Designer, Graphic Design, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Glassix?** Glassix's customer communication tools are top-notch – streamlining interactions and delighting our clients! **What do you dislike about Glassix?** Effortless messaging with Glassix – a game-changer for our customer support team. The intuitive interface of Glassix makes customer communication a breeze. **What problems is Glassix solving and how is that benefiting you?** Impressed by the versatility of Glassix – from instant messaging to proactive customer outreach. Glassix's messaging features have enhanced our customer relationships, fostering loyalty. Exceptional customer service is now our standard, thanks to Glassix's communication tools. **Official Response from Ran Yosef:** > Jhonny! We're absolutely thrilled to hear how Glassix has transformed your client communication and customer support! It sounds like our intuitive tools and messaging features are not just meeting, but exceeding your expectations – making every interaction a breeze and fostering stronger customer relationships. Your shoutout about the effortless messaging and the versatility of Glassix in enhancing customer service truly warms our hearts. It's fantastic to know that we're helping you maintain exceptional standards in customer support. Thank you for choosing Glassix and for sharing your positive experience. We're here to support your journey toward more delightful customer interactions and operational excellence! Team Glassix 🧑 ### 8. Efficiency and Collaboration at Its Best **Rating:** 4.5/5.0 stars **Reviewed by:** Nauman K. | Email Campaign Manager | Digital Content Strategist , Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Glassix?** Glassix's Unified Inbox promotes collaboration with smooth workflows and automation. It centralizes all communication channels, empowering our team to address customer concerns seamlessly. **What do you dislike about Glassix?** Occasionally, we experience minor glitches when switching between communication channels, which could be improved for smoother transitions. **What problems is Glassix solving and how is that benefiting you?** Glassix tackles the challenge of cross-channel communication, enhancing our response times and service quality. It's been crucial in delivering a consistent and top-notch customer experience. **Official Response from Ran Yosef:** > Nauman, thanks so much for taking the time to leave this review! It's so nice to hear how our Unified Inbox is streamlining your team's workflows and boosting collaboration. Smooth cross-channel communication is key, and we're glad to be a part of your journey in enhancing service quality. We're on the case with those minor glitches. Yours, Team Glassix ### 9. Make it easy **Rating:** 5.0/5.0 stars **Reviewed by:** Adeyeye G. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Glassix?** It helped me in receiving messages and it is easy to use. It stressfree. **What do you dislike about Glassix?** Nothing so far, the app is so great to use. **What problems is Glassix solving and how is that benefiting you?** It helped me respond to messages when my hands were right. **Official Response from Ran Yosef:** > Love hearing Glassix making your days 'stress free', Adeyeye! Keep up the amazing work and do not hesitate to reach out to us with any questions or concerns, we're here to assist you every step of the way. Team Glassix πŸ™πŸŒŸ ### 10. Amazing platform! to handel clients problem with modern solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Justyn J. | Manager, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Glassix?** Very amazing platform to handle customers tickets, chats very easily. They give very easy to use interface and fast services. Always be there to support their tech team with any issues. **What do you dislike about Glassix?** Very easy to implement with any website to handle customers and make communication easier. Their fast and secure server give very reliable interface to communicate. **What problems is Glassix solving and how is that benefiting you?** They provide very resposive mediam between team and client who give very good and responsive conversation. **Official Response from Ran Yosef:** > Hi Justin, Thanks for the stellar review! We're thrilled that Glassix is streamlining your customer interactions with its easy-to-use interface and speedy service. It's great to hear our tech support and reliable server are hitting the mark for you. Delighted that we're helping bridge the gap between your team and clients. Your success is our goal! Warmly, Team Glassix πŸ§‘πŸ™ ### 11. Overall good, but there are some annoyances **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Glassix?** 1. Unifies all communication channels. 2. Mostly efficient workflow, but with several shortcomings. 3. Bot is efficient and easy to set up (at lease for me with extensive programming experience). **What do you dislike about Glassix?** There are several aspects of the system that need to be improved. Some are just UI tweaks, but others seriously undermine the efficiency of the workflow and the overall usefulness of the system. You are welcome to contact me for details (eyal@zvi.org). **What problems is Glassix solving and how is that benefiting you?** All commincation channels are funneled into a single system, so no need to work with the multitude of platforms. With the bot, canned responses, etc. the workflow is efficient so a single person can handle dozens to about 200 of incoming customer requests per day. **Official Response from Ran Yosef:** > Hi Eyal, πŸ‘‹ Thank you for sharing your experience with Glassix on G2. We're glad to hear that our unified communication channels and efficient bot setup are making a positive impact on your workflow. We take note of the aspects you feel need improvement, particularly regarding the UI and workflow efficiency. Your detailed feedback is invaluable to us, and we are committed to enhancing these areas to further improve the user experience. Your input is essential in shaping the future of Glassix, and we appreciate your contribution to our community, that being said we highly suggest you elaborate more by sending us an email so we can look at your points and try to improve with time. Warm regards, Team Glassix ### 12. My new go to tool for Commuication. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Glassix?** It is a best thing I came accross few months back. it seems to be a superhero for business chats. It grabs all your messages from different apps and put them in one place. you can chat on SMS or social media without any disturbance or issues. it is good for all business size and the best part is its 30 days free trial. **What do you dislike about Glassix?** Just a headsup, seeting it might be a bit difficult for all the people with non-tech background. **What problems is Glassix solving and how is that benefiting you?** For me as a tech writer, it is a time saver, ensuring an organised communication accross various channels. **Official Response from Ran Yosef:** > Hey there! First off, thanks for the kind words! That's the kind of feedback that fuels our day! It’s so great to hear that our platform fits snugly into your business and that the free trial hit the spot for you. Noted on the setup part, we're actually in the process of making it smoother and thanks for the heads up! Keep up the good work and please reach out to us if you have any further feedback! Team Glassix πŸ§‘πŸ€– ### 13. Good but needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Glassix?** Being able to see and control the written interchange **What do you dislike about Glassix?** My level of control and measurement as manager is limited. I would like to sort out what each of the represtntatives is doing by name at any given moment- being able to sort out by name name and see all her correspondense immediatly. Being able to get real time data online- the online report system is not accurate. **What problems is Glassix solving and how is that benefiting you?** Shared inbox is very important and offers insight and control as a manager. The written resonses are great as well **Official Response from Ran Yosef:** > Hey there! Thanks for sharing your review. We're happy to hear that our shared inbox is making your day more productive and easy. Regarding the missing KPIs from your dashboard, we're happy if you can connect with our support team and or your account manager to understand what exactly is missing / incorrect for you as a manger using the Glassix real time dashboard. Team Glassix ### 14. Never Lose Client Interaction with Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Glassix?** Glassix helps us to stay on top of our communication and client interactions. Glassix AI is very helpful in replying to client, customizable to every possible scenario and concern. This makes client interaction more human, at times deescallating situations. Ticket creation is also available making it possible to follow through conversations. **What do you dislike about Glassix?** No issues currently. Will explore more of the features, to tailor fit functionalties. **What problems is Glassix solving and how is that benefiting you?** Managing communications and client interactions. **Official Response from Ran Yosef:** > Thanks so much. for taking the time to write up this amazing review! We're thrilled to hear that Glassix AI is your best friend and helping you do things better when it comes to your customers. Keep up the truly brilliant work you're doing, we're sure your customers feel it too! Team Glassix πŸ§‘πŸ€– ### 15. Streamlining Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy K. | CoFounder, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Glassix?** Glassix makes managing work much easier. Its ability to organize tickets with comments, snooze options, and AI assistance is incredibly helpful. It saves time and effort in responding to customer queries. **What do you dislike about Glassix?** More transparency regarding future updates and an improved search function would be beneficial. **What problems is Glassix solving and how is that benefiting you?** Glassix effectively consolidates all customer interactions (live chat, social media, emails) into one platform, eliminating the need to switch between various tools. This has greatly streamlined our communication process. **Official Response from Ran Yosef:** > Sandy! Glad to hear Glassix is streamlining your ticket management! Your feedback on transparency and search improvements is duly noted. We're committed to enhancing your experience. Thanks for sharing how Glassix is making your customer interactions seamless and efficient! ### 16. Boosting Customer and Agent Satisfaction! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Glassix?** Glassix has significantly improved our customer service. Its AI-driven automation and features have enhanced key metrics like CSAT, FRT, and agent satisfaction since we started using it 7 months ago. The standout for me is the reporting dashboard – it provides insightful weekly reports, helping us preempt issues. **What do you dislike about Glassix?** So far, Glassix offers great value without major issues. All our requests have been efficiently addressed. **What problems is Glassix solving and how is that benefiting you?** Glassix revolutionizes our customer interactions with its well-designed system. It improves how we collect customer data, receive feedback, and communicate through digital and direct messaging channels, moving us away from slower methods like email and phone. **Official Response from Ran Yosef:** > Great to hear Glassix is ticking all your boxes! Thanks for sharing the love. Cheers to more seamless service and spot-on support. Team Glassix ### 17. EFFICIENT COMMUNICATION TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Glassix?** What I like most about Glassix is that it is a user friendly and efficient communication tool that helps our company conviniently communicate with customers. Switching between channels with such ease is great. **What do you dislike about Glassix?** What I dislike about Glassix is the inconvenience of certain WhatsApp messages that can't go through due to the app's privacy policy. Another feature that would help is the option do delete a message already sent via WhatsApp **What problems is Glassix solving and how is that benefiting you?** Itamar, our company's Glassix contact is always available whenever we need help . **Official Response from Ran Yosef:** > Thank you for your insights! We want to clarify that the WhatsApp limitations you mentioned are due to the terms and conditions set by the WhatsApp Business API. We always strive to provide the best experience within those guidelines. Your feedback on message deletion is noted and valued. Here's to making communication even more seamless and efficient together! Team Glassix! ### 18. Nice and convenient to work with, but missing features. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Glassix?** Automatic work distribution is good with the option to change settings. Convenient for use and correspondence. **What do you dislike about Glassix?** Certain features are missing for work Dynamic fields - the option for other settings such as defining a mandatory field and selecting from a closed list of values The option to conduct a survey at the end of a conversation within the bot and not after transferring to a representative **What problems is Glassix solving and how is that benefiting you?** . **Official Response from Ran Yosef:** > Thanks for your feedback we appreciate it. Regarding your note about the dynamic fields, you do have the option to manage them as a department administrator. If you have the right privileges you can go to the main menu and click Settings > General Setting > Conversations > dynamic fields tab. There you will be able to manage the fields add remove, set them to be read only, and more. We are more then happy to assist you if you need any help please contact us. Team Glassix ### 19. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Glassix?** Easy to use, i like the drag and drop chat builder system to. fast support **What do you dislike about Glassix?** Moving tickets between departments are not alwayes clear. serching system also could be improve. there is no clear instructions or guide books. **What problems is Glassix solving and how is that benefiting you?** comunication with clients **Official Response from Ran Yosef:** > Thanks so much for your review! We're glad to hear that you like our drag and drop chatbot builder! About moving tickets between departments and searching within the Glassix platform, we're making our best to improve these functionalities. Keep up the awesome work, and thanks again for taking the time to spread the love! Team Glassix πŸ§‘πŸ€– ### 20. I've been using Glassix for a few years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Glassix?** The platform looks and feels really good. Email handling is very convenient, unlike other platforms. I like the new dashboard. **What do you dislike about Glassix?** I have nothing bad to say. I have nothing bad to say. **What problems is Glassix solving and how is that benefiting you?** One inboxc **Official Response from Ran Yosef:** > Thanks so much for taking the time to review Glassix! We're thrilled to hear about your great experience especially when it comes to handling emails and the new dashboard, we really put efforts to make these stand out. Team Glassix πŸ§‘πŸ™ ### 21. An annoying bot, a person needs more of a human representative and not a robot. **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2024 **What do you like best about Glassix?** Design is the most beautiful thing in Glassix, nothing else! **What do you dislike about Glassix?** An annoying bot, a person needs more of a human representative and not a robot. **What problems is Glassix solving and how is that benefiting you?** The good thing is just to correspond with a client and he sends screenshots to understand what it's about, but the bot robot is annoying. **Official Response from Ran Yosef:** > We're sorry that you feel that way about our AI chatbot and would love to get more info from you on what exactly you dislike. ### 22. it feels like a very useful tool to keep in touch with ,y clients **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Glassix?** it is very helpfull with keeping all of the info exchange with the clients', which saves a lot of time and effort when searching for something, as well as keeping my client happy with a way to get in touch quickly **What do you dislike about Glassix?** the entery is a process, it takes alot of time and it crashes alot recently **What problems is Glassix solving and how is that benefiting you?** the need to make constant calls to update my clients and the ability to communicate with people of special needs where it wouldnt have been possible to give a fast and efficient help if it wasmt for glassix **Official Response from Ran Yosef:** > Thank you for your valuable feedback! We're thrilled to hear that our tool is effectively streamlining your client communication and information management, making your interactions quicker and more efficient. Your satisfaction with how Glassix enhances client happiness is a top priority for us. Regarding your concerns about the entry process and recent crashes, we genuinely apologize for any inconvenience caused. Our team is continuously working to improve the system's stability and user experience. We appreciate your patience and are committed to resolving these issues promptly. Glassix is designed to simplify client updates and enhance communication, especially for those with special needs. We're glad to be a part of your journey in providing fast and efficient help to your clients. For further assistance or to provide more detailed feedback, please feel free to contact us directly. Your insights are invaluable in helping us enhance our services. Yours, Team Glassix ### 23. Comfortable, user-friendly, and considering the ease of use has many impressive features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Glassix?** The ease of communicating through several text channels in a single place, and the ability to add custom JS functions. **What do you dislike about Glassix?** Kinda depennds on interent connection, instability in the connection might be impacting the experience a little. **What problems is Glassix solving and how is that benefiting you?** no need to look between a dozen different channel and social media to make sure every customer gets treated. **Official Response from Ran Yosef:** > Thank you for sharing your thoughts! We're thrilled to hear that you find Glassix comfortable and user-friendly, with impressive features. Streamlining communication across text channels in one place and the ability to add custom JS functions are key strengths. We understand that internet connection stability can impact the experience, but unfortunately, that's beyond our control. Glassix is here to solve the challenge of managing multiple communication channels, ensuring every customer gets the attention they deserve without the need to juggle between various platforms. Yours, Team Glassix ### 24. A very convenient, user-friendly and very smart system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Glassix?** The user experience is amazing, simple and easy to operate, the smart bots help customers and us a lot to do technological operations **What do you dislike about Glassix?** If it were possible to make a scheme for the reports in one more column, many customers request it **What problems is Glassix solving and how is that benefiting you?** Thanks to the reports in the system, I was able to understand the main reason why customers contact me, and thanks to that I improved the chatbot in the system so that the chat would give the most effective answer even before the call reached the representative. **Official Response from Ran Yosef:** > Thank you for sharing your positive experience with Glassix! We're thrilled to hear that our user-friendly interface and AI chatbots are making a significant difference in your technological operations. Your feedback regarding the customization of report formats is greatly appreciated. We understand the importance of having flexible and comprehensive reporting tools. It's fantastic to learn how our reporting features have enabled you to pinpoint the main reasons why customers contact you. By leveraging these insights to improve your chatbot responses, you're not only enhancing the efficiency of your operations but also significantly improving the customer experience before they even reach a representative. Again, thank you for choosing Glassix and for your valuable feedback. We’re committed to continuous improvement and ensuring our platform meets your evolving needs. Warm regards, Team Glassix ### 25. excellent media integration **Rating:** 5.0/5.0 stars **Reviewed by:** PIERO C. | TRAVEL AGENT, Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Glassix?** media integration is the best about Glassix **What do you dislike about Glassix?** i very dislike to cant erase any word into the dialog **What problems is Glassix solving and how is that benefiting you?** copy and paste **Official Response from Ran Yosef:** > Thanks for taking the time to review, Glassix! We're thrilled to hear that you're benefiting from our media integration! We hear you about the fact that you cannot erase words for some reason and would be happy to assist you further with this issue, please do not hesitate to reach out, we're just a message away. Team Glassix πŸ§‘πŸ™ ### 26. Excellent communication platform!! **Rating:** 4.5/5.0 stars **Reviewed by:** Maya L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Glassix?** This communication system is designed to enhance and streamline communication with our valued customers. It offers a variety of features, including pre-built messages, the ability to put calls on hold for later, and the option to leave notes on messages. All of these features work together to facilitate smooth, clear, and enjoyable communication between our team and our customers. I highly recommend using this system for optimal results :) **What do you dislike about Glassix?** That there is no option to cancel / edit a sent message **What problems is Glassix solving and how is that benefiting you?** It facilitates communication between employees regarding the customer's conversation status, saving time and avoiding information loss. **Official Response from Ran Yosef:** > Thank you for your detailed feedback on Glassix! To address your point about editing or canceling sent messages: Glassix is a comprehensive omnichannel solution that integrates with a multitude of business messaging channels, including Email, SMS, Messenger, WhatsApp, and more. Given the nature of these channels, once a message is sent, it's similar to sending an email or SMS – there's no option to retract or modify it. Specifically for WhatsApp, while the private messaging app allows for message deletion or editing, these functionalities are not available in the WhatsApp Business API, which we adhere to. We understand the importance of every feature request and always aim to provide the best experience within the constraints of each platform. Your understanding and continued feedback are invaluable to us. Warm regards, Team Glassix. ### 27. Saved me a ton of money with all the technology she provided me with in terms of customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ziv L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Glassix?** The automatic response that the Galaxyx bot offers and the integration of Galaxyx's systems with my systems. **What do you dislike about Glassix?** I don't have anything that I'm not satisfied with, because if there is something like that I get an immediate response and take care of the same issue. **What problems is Glassix solving and how is that benefiting you?** Glasix gives me an answer to all customer service, since I have been using their services I have fired 2 customer service employees and they owe me a lot of money. **Official Response from Ran Yosef:** > Thank you for sharing your experience with Glassix! We're thrilled to hear that our automated responses and seamless integrations have been valuable for your operations. Our goal is to provide efficient and effective solutions, and it's heartening to know we're hitting the mark for you. Here's to continued success and even more streamlined customer service! Warm regards, Team Glassix ### 28. Glassix is a great tool for our customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Glassix?** I like that we can easily resolve support tickets and manage all of our customer communication using one inbox. **What do you dislike about Glassix?** Nothing much to dislike. Great customer service and support, they always answer my questions. **What problems is Glassix solving and how is that benefiting you?** It helps me being more productive and communicate with multiple customers via different channels all at once. **Official Response from Ran Yosef:** > Hey there! Super glad to hear that resolving those support tickets just made easy with Glassix! Thanks for your feedback about the inbox, and rest assured we're working behind the scenes to make it even better! πŸ˜€ Yours, Team Glassix πŸ§‘πŸ€– ### 29. Very intuitive and friendly, covers all needed aspects. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Glassix?** Very intuitive and friendly, covers all needed aspects. **What do you dislike about Glassix?** Nothing worth mentioning. Great service. **What problems is Glassix solving and how is that benefiting you?** Imidiate reply using the chatbot, saves workforce, easy collaboration between reprasentetives. **Official Response from Ran Yosef:** > Thank you so much for this great review! Love to hear that we cover all your requirements. Team Glassix ### 30. The best way to communicate with customers via AI chat. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Glassix?** It's very helpful tool for us as well as our customers. easy to implement and helped us to reduce manpower for customer support from clients. our clients are happy and using this option to use frequently for its number of features. This is integrating with most of our applications and working perfectly fine **What do you dislike about Glassix?** Bit costly compare to other AI tools. Customer support could be improved. Cutomization of the options can be given so that we can enhance our features and use more AI **What problems is Glassix solving and how is that benefiting you?** most of the customers are getting solutins on immidiate effect since many problems looks like similer and have same solution which this application is recomending. **Official Response from Ran Yosef:** > Hey there! Thank you so much for taking the time to share your thoughts on Glassix. We're absolutely thrilled to hear that our tool has been a game-changer for you and your clients, helping to streamline customer support and reduce manpower. It's music to our ears that the integration with your applications is working like a charm! We totally hear you on the pricing and customer support front. We're always striving to provide the best value and service to our customers, and your feedback is invaluable in helping us improve. We're also taking note of your suggestion for more customization options to enhance the use of AI. Thanks again for your feedback, and here's to happy clients and seamless integrations! Best, Team Glassix. 🧑 ### 31. Using glasix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Glassix?** It saves me time Easy to use. I like the phone notifications **What do you dislike about Glassix?** I wish the snooze button had a 10 minutes delay as well it's annoying to set it manually every time **What problems is Glassix solving and how is that benefiting you?** Helps me answer questions, and schedule appointments **Official Response from Ran Yosef:** > Hey there! First of all, thank you very much for this awesome review! We're glad to hear that Glassix helps you save time and answer questions in a timely manner, efficiency is the name of the game! We completly hear you about the snooze button and will try to address this ASAP. Team Glassix ### 32. Glassix is very user friendly and easy to operate on the Agent side and on the Admin side **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Glassix?** The BOT platform, the ease of use, and the new features that helps the software to be the best. **What do you dislike about Glassix?** There is noting not to like about Glassix **What problems is Glassix solving and how is that benefiting you?** Reducing customer frustration, and helping agents to answer more quickly and wisely. **Official Response from Ran Yosef:** > We're delighted to hear your positive feedback! It's fantastic that you find Glassix user-friendly and easy to operate on both the Agent and Admin sides. We're all about making your experience as seamless as possible. 😊 We're especially glad you appreciate our BOT platform, ease of use, and new AI features. We're continuously working to enhance our software and provide you with the best solutions. Warmly, Team Glassix ### 33. Using Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Glassix?** The thing that I like the most about Glassix is its ease of use. I also really like using the canned replies. **What do you dislike about Glassix?** I don't like that I have to login every day **What problems is Glassix solving and how is that benefiting you?** It helps me answer and message our customers **Official Response from Ran Yosef:** > Thank you so much for taking the time to review Glassix. We're happy to hear that you find Glassix easy to use and that the canned replies are making your day to day more productive. We totally hear you on the "I don't like that I have to login every day" but please keep in mind that these type of security measurements are often set by your organization. Keep up the good work and please do not hesitate to reach out to us with anythig. Team Glassix 🧑 ### 34. Glassix Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mukta T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Glassix?** Appreciate support team and their prompt response. It has made communication and colloboration easy and easier within team or outside team. **What do you dislike about Glassix?** Till now I don't see any negative in Glassix but still would recommend to improve security of this tool. **What problems is Glassix solving and how is that benefiting you?** It has helped us on different platforms like using automation for chatbot and communicaiton & colloborations. I would really recommend to try it once **Official Response from Ran Yosef:** > Hey Mukta! Thank you so much for your review! We're over the moon to hear that our support team has been hitting the mark and that Glassix has made communication and collaboration a breeze for your team. It's always great to hear that our platform is helping businesses like yours to properly utilize the power of automation for chatbots and communication. We're also taking your feedback on security to heart. We're in the process of completing our SOC 2 certification, ensuring that our platform meets the highest standards of security and compliance to protect your data and provide peace of mind. Thanks again for your kind words and recommendation. Yours, Team Glassix. 🧑 ### 35. easy and intuitive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Glassix?** its simple to use and teach others. it doesnt take long to start working, it has a lot of communication options. **What do you dislike about Glassix?** it doesnt have direct integrations to other systems (like CRM) **What problems is Glassix solving and how is that benefiting you?** make it easy to comunicate with clients **Official Response from Ran Yosef:** > Thank you for your feedback! 😊 We're thrilled that you find Glassix easy to use and teach to others. That's what we aim forβ€”simplicity and versatility in communication. While we currently don't have direct integrations with some systems, we're always looking for ways to improve. If you have more insights or suggestions in the future, feel free to reach out. We're here to make your experience even sweeter! Team Glassix ### 36. It makes our day to day easier. Simplifies our comunication with our guests **Rating:** 5.0/5.0 stars **Reviewed by:** Avital P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Glassix?** The canned replies, The whatsapp templates, receiveing all the data in one place, easy and simple to use. **What do you dislike about Glassix?** That there are no automatic messages that can be sent by whatsapp at specific times to specific people. We are a hospitality company. **What problems is Glassix solving and how is that benefiting you?** It saves us time, it is very efficiant. Answering all guests in the same place. Good customer service. **Official Response from Ran Yosef:** > Thank you for sharing your Glassix experience! We're elated to hear that our platform is simplifying your day-to-day communications with guests. Features like canned replies, WhatsApp templates, and centralized data are designed to make your interactions seamless and efficient. We appreciate your feedback regarding automatic WhatsApp messages. We understand the unique needs of the hospitality industry and will certainly consider this feature for future updates. Your insights help us tailor our platform to better serve businesses like yours. Cheers to smoother communications, Team Glassix ### 37. Best omni-channel product in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Glassix?** That its an easy to use, very friendly, dynamic and intuitive. **What do you dislike about Glassix?** As of today, there is no super department that can define settings for the other departments, but from my knowledge of the product, this is also dynamic and will likely change in the future **What problems is Glassix solving and how is that benefiting you?** Accessible and efficient service for customers. Automations with bots and settings. Convenience, accessible information, data analysis, communication with other systems based on api **Official Response from Ran Yosef:** > Super stoked to hear that Glassix is your MVP for omnichannel excellence! Your shoutout about its ease-of-use and intuitive design totally made our day. Regarding the super department feature, you're spot on - we're constantly evolving. Rest assured, we've got our gears turning on that one. Thanks for highlighting how our bots, automations, and API integrations are making your customer service a breeze. Here's to keeping the service top-notch and always innovating! Yours, Team Glassix ### 38. As a sales development person **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Glassix?** Effortless AI chatbot creation for multiple channels with excellent support. **What do you dislike about Glassix?** Needs more diverse chatbot-building tutorials. **What problems is Glassix solving and how is that benefiting you?** Simplifies customer communication across platforms with easy setup and handy templates. **Official Response from Ran Yosef:** > Thank you for your positive feedback on Glassix's AI chatbot creation! We're delighted to hear it's making your sales development role more efficient. Your suggestion for more diverse chatbot-building tutorials is greatly appreciated. We're committed to continuous improvement and will consider enhancing our tutorial range to better support your needs. It's fantastic that our platform is simplifying your customer communication, and we look forward to continuing to serve your business effectively. Team Glassix ### 39. Business friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Shai S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Glassix?** Easy-to-use, operate and adaptle. Very good customer service feedback for problems. **What do you dislike about Glassix?** Ita good for small business. Not suitable for Middle and above scale of business. **What problems is Glassix solving and how is that benefiting you?** Helps us contact clients from all over the world **Official Response from Ran Yosef:** > Thank you for sharing your thoughts on Glassix, and we truly appreciate your feedback. We're delighted to hear that you find Glassix easy to use and adapt to your needs. Simplicity is our jam, and we're thrilled that it's hitting the right notes for you. Glassix is designed with versatility in mind, and we're proud to serve businesses ranging from startups to industry giants and Fortune 500 companies. Our goal is to provide a solution that can adapt to the unique needs of each organization, regardless of its size. We'd love to understand more about the specific aspects of Glassix that led to the perception that it may not be suitable for enterprises. Your insights are invaluable in helping us enhance our platform and tailor it to meet the requirements of larger-scale businesses even better. Our commitment to continuous improvement means that we are actively working on expanding and enhancing our features to ensure that Glassix remains a robust solution for enterprises as well. Your feedback is a crucial part of this process. If you'd be willing to share more details or engage in a conversation to help us better understand your perspective, please don't hesitate to reach out. We're dedicated to ensuring that Glassix is a valuable tool for businesses of all sizes, including enterprises, and your input will help us achieve that goal. Warm regards, Team Glassix. ### 40. I work with Glassix Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Glassix?** Glassix is an all in one platform, which helps the companies work effitiantly and helps the end client to get the best user experiance. This is Glassix main goal and there are alwways updates that surve this cause. It is easy to use and has the abilties to intgrate with other platforms. **What do you dislike about Glassix?** Glassix is miising a disable button for the iframes. **What problems is Glassix solving and how is that benefiting you?** Integratings with other platforms **Official Response from Ran Yosef:** > We're thrilled to hear that Glassix serves as an all-in-one platform. Indeed, providing an exceptional user experience is our primary goal, and we're committed to continuously updating our platform to achieve this. We appreciate your feedback regarding the need for a disable button for iframes. Your input is valuable as we work to enhance our platform. Glassix's ability to integrate with other platforms is a powerful solution. We're here to streamline integrations and make your workflow smoother. If you have any more insights or suggestions in the future, please don't hesitate to share. We're dedicated to supporting your success! Yours, Team Glassix ### 41. glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Glassix?** A very nice system Easy to work with I love building bots **What do you dislike about Glassix?** It takes some time to get to know her. Other than that, everything is fine. **What problems is Glassix solving and how is that benefiting you?** All inquiries from our customers come to one place. **Official Response from Ran Yosef:** > Hey there! Thank you for your wonderful feedback. It's so nice to know that you find Glassix easy to work with and that you can build AI chatbots using our visual chatbot editor with ease. Keep up the good work! Team Glassix πŸ§‘πŸ™ ### 42. why i need to press enter and Ctrl to send?!!?!? **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Glassix?** its easy to track back on closed sessions **What do you dislike about Glassix?** its not comftable to send text with the enter Ctrl **What problems is Glassix solving and how is that benefiting you?** its helps us as company to be more organized and keep track **Official Response from Ran Yosef:** > Thank you for sharing your valuable feedback with us. We understand the importance of clear and comprehensive communication in customer support interactions. Our platform is designed to facilitate detailed and thoughtful responses across various channels, which is why we've implemented the 'Ctrl + Enter' function to send messages. This feature helps prevent the accidental sending of incomplete or incorrect messages, ensuring that every response to your customers is deliberate and well-considered. We appreciate your understanding and are here to support you in delivering exceptional service to your customers. Team Glassix ### 43. Verification of robot or human is unnecessary **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Glassix?** The disconnect button, or busy button The number of inquiries is not related to the system **What do you dislike about Glassix?** Verification if I am a robot, once is fine, but twice? And sometimes after the verification, the system doesn't load, so you have to go through this torture again, completely unnecessary. **What problems is Glassix solving and how is that benefiting you?** Nothing **Official Response from Ran Yosef:** > Hey there, πŸ‘‹ We're truly sorry to hear that you think that the security verification processes is ineffective, however, this is something that is requested and set by YOUR organization, not Glassix. As a security-first company we must adhere to all rules and regulations set by YOUR organization to comply with YOUR organization privacy and security policies. Ones again, truly sorry to hear about your experience and more than happy to take this offline so we can try and address your issues. Team Glassix ### 44. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2024 **What do you like best about Glassix?** It's the only chat platform I have to work with. **What do you dislike about Glassix?** It has lots of malfnctions with Salesforce **What problems is Glassix solving and how is that benefiting you?** I can chat with clients instead of talking. It's great for introverts **Official Response from Ran Yosef:** > Thanks for your review. We're looking to hear more form you about the Salesforce integration and what issues you've bumped into. Please don't hesitate to contact us. Yours, Team Glassix ### 45. the authentication is horrible **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Glassix?** not much...................................... **What do you dislike about Glassix?** it's slow' gets stuck too often, and makes me prove i'm not a robot several times a day! **What problems is Glassix solving and how is that benefiting you?** allows managment of chats of my team **Official Response from Ran Yosef:** > Oh, so sorry to hear about your experience. We strive to improve our platform and would love to discuss your issues in person especially as this is the very first time we hear about the fact that "it's slow' gets stuck too often, and makes me prove i'm not a robot several times a day!" Yours, Team Glassix ### 46. very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Glassix?** It is very convenient to communicate in several communication channels at the same time. **What do you dislike about Glassix?** I depend heavily on T3 to answer simple questions for customers **What problems is Glassix solving and how is that benefiting you?** I reduce the response time to the customers and I can easily create a bot without prior knowledge of programming **Official Response from Ran Yosef:** > Thank you for sharing your positive experience with Glassix! We're delighted to hear that you find our omnichannel communication feature highly convenient. It's great to know that our platform is enabling you to engage with customers effectively across various channels. Regarding your reliance on T3 for answering simple questions, we understand that while it is an efficient tool, it might sometimes feel limiting. We're continuously working to enhance our AI capabilities to offer more nuanced and sophisticated responses. Additionally, we appreciate your feedback as it helps us to improve and tailor our services to better meet your needs. Thank you again for choosing Glassix, and we look forward to continuing to support your business needs. Please feel free to reach out if you have any more feedback, questions, or need assistance. Cheers, Team Glassix ### 47. agent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Glassix?** The system in simple to use, very helpful to contact the customers and update. **What do you dislike about Glassix?** cant add status to the ticket in the system **What problems is Glassix solving and how is that benefiting you?** i can make a chat bot on no code low code with this above i can make self service and automations. **Official Response from Ran Yosef:** > Thank you for taking the time to review Glassix on G2. We're thrilled to hear that you find our system simple to use and effective in engaging with customers. Your positive remarks about the ease of setting up chatbots and implementing self-service and automation reflect the core goals of Glassix. We aim to make advanced technology accessible and user-friendly, and it's rewarding to know we are achieving this with users like you. Regarding your concern about not being able to add a status to tickets in the system, we appreciate you bringing this to our attention. Continuous improvement is a key part of our philosophy, and we value such specific feedback. Our development team is constantly working to enhance the functionality of Glassix, and your suggestion has been noted for future updates. We understand that features like ticket status can significantly streamline workflow and user experience. Rest assured, we are committed to evolving our system to meet the needs of our users more effectively. Thank you once again for your support and for being a valued member of the Glassix community. Best, Tam Glassix ### 48. IT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Glassix?** The system is very user-friendly and easy to understand after a period of time **What do you dislike about Glassix?** In my opinion, more daily guides are missing so that the customer can enjoy the whole system **What problems is Glassix solving and how is that benefiting you?** The customer can check everything himself, he can be completely independent **Official Response from Ran Yosef:** > Thanks for sharing your feedback! We're glad to hear that you find Glassix user-friendly and easy to understand. We appreciate your input on daily guides, and we'll consider it as we work on improving the system. In addition we suggest you browse our knowledge base for more information: https://docs.glassix.com/docs/ Glassix is all about empowering customers to be independent and self-sufficient. We're here to support their journey. If you have more insights or suggestions in the future, feel free to reach out. We're here to make your experience even better! ### 49. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Glassix?** Easy to contact costumers and guests , there is some options that help to organised the chats **What do you dislike about Glassix?** Maximum message per chat- after that we get to the limit we can't keep talking there and have to open a new ticket **What problems is Glassix solving and how is that benefiting you?** Communication with guests around the world **Official Response from Ran Yosef:** > Thank you so much for taking the time to share your thoughts on Glassix. We're delighted to hear that our platform has made it easy for you to connect with customers and guests from around the world, and that our chat organization options are hitting the mark! Here's to smooth and seamless global communication! Cheers, Team Glassix. 🧑 ### 50. Glassix review: Clean UI and fun experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2023 **What do you like best about Glassix?** I really like how user-friendly it is and also the automated responses which is accurate and helpful, **What do you dislike about Glassix?** It has an overall clean experience, expect for a few bugs here and there when it comes to bots, and the pricing can be on the affordable side. **What problems is Glassix solving and how is that benefiting you?** I'm now easily able to handle customer interactions across various channels. **Official Response from Ran Yosef:** > Hey! πŸ‘‹ Thrilled to hear you're enjoying Glassix's user-friendly interface and our spot-on automated responses! Noted your feedback on the occasional bot bugs and pricing - we're on it! Thanks for sharing how we've simplified managing customer interactions for you. Here's to making your customer communication even smoother! Cheers, Team Glassix 🧑 - [View Glassix pricing details and edition comparison](https://www.g2.com/products/glassix/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+09%3A21%3A25+-0500&secure%5Bsession_id%5D=ac0fe190-733f-4861-a8fb-91fed32e9e3d&secure%5Btoken%5D=c914ca302099bdfab6527683ee3bb9db30429e7dbc8383f6dfb9afdce3d3295e&format=llm_user) ## Glassix Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Glassix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,444 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews)