--- title: Glassix Reviews meta_title: 'Glassix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 202 reviews by the users' company size, role or industry to find out how Glassix works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 202 scale: '5' date_modified: '2026-07-19' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Glassix Reviews **Vendor:** Glassix **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 202 ## About Glassix Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. ## Glassix Pros & Cons **What users like:** - Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data. (1 reviews) - Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management. (1 reviews) - Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion. (1 reviews) - Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management. (1 reviews) - Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly. (1 reviews) **What users dislike:** - Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete. (1 reviews) - Users feel that Glassix has **limited features** , lacking completeness as a standalone program. (1 reviews) - Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs. (1 reviews) ## Glassix Reviews ### 1. Glassix AI unified inbox! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Glassix?** I think that Glassix inbox is just dreamy in terms of how you can easily manage support tickets, assign tickets, and blend in a chatbot when needed. Also, the chatbot that works via multiple service channels is doing great work for our team and saving us a lot of precious time! **What do you dislike about Glassix?** I think that they can respond faster to support matter emails. I emailed them once and got a response only after 3 days! I think that they can do better in terms of their support to ticket time - Ironic, I know but yet, my one experience wasn't that good... **What problems is Glassix solving and how is that benefiting you?** It saves us lots of time, it helps us to manage tickets and assign tickets and prioritize queues in the most efficient way there is. Also, the chatbot saves us a tone of time and does wonders in terms of ticket resolutions and first response time improvements. **Official Response from Ran Yosef:** > The inbox is dreamy? Please tell us more! Love seeing your review and so happy to hear that our omnichannel chatbot is making a big difference in how you communicate with your customers! We would love to get more feedback if there's anything else you'd like to share, we're just a message away! Team Glassix ### 2. Simplifying Communication and Enhancing Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza K. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Glassix?** Glassix's AI chatbot is like a super helpful assistant! It makes it easier for us to solve support problems that keep happening over and over again. Plus, it's great at handling lots of support tickets and helps us find new members too! **What do you dislike about Glassix?** I think Glassix's staff is really great, but I would like to have more documentation available. Overall, I don't see many downsides. **What problems is Glassix solving and how is that benefiting you?** Using Glassix has made our communication process easier. It has also helped us engage customers better and respond faster.The inbox helps us sort out the conversations and stay organized, while the AI chatbot quickly and accurately solves tickets. **Official Response from Ran Yosef:** > Hamza, thank you for your kind words and valuable feedback! We're thrilled to hear that our AI chatbot is making a significant impact in simplifying your support processes and improving customer engagement. Your input about needing more documentation is well-noted, and we're on it—expect improvements soon. Tema Glassix 🧡🙌 ### 3. Glassix AI chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Glassix?** Love using the Glassix omnichannel AI chatbot for our customer service. Also the inbox is a real treat when it comes to managing and effectively communicating with our students. **What do you dislike about Glassix?** I would love to have more workshops, documentation, and webinars especially on the latest AI features. **What problems is Glassix solving and how is that benefiting you?** It helps us unify all of our communications, also it takes of the load from our support team using smart routing of conversations and automation. **Official Response from Ran Yosef:** > Thank you for taking the time to write this review, it means a lot to us! We totally hear you on having more proper documentation, workshops, and webinars and we'll do everything we can to improve on this department! Team Glassix ### 4. We just LOVE the Glassix chatbot! **Rating:** 5.0/5.0 stars **Reviewed by:** Jagdish P. | Link Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Glassix?** The best thing about Glassix is the automated chatbot. We use it for so many things an in so many ways. I would say that ever since the implementation we managed to reduce wait times and improve our first response times significantly! Another stand out feature is the unified inbox, we use it to manage and prioritize incoming support tickets and are routing them efficiently since we’re using Glassix! **What do you dislike about Glassix?** Nothing really to dislike, it’s an intuitive solution, very easy to use and has pretty much answer all of our pressing issues in the best way possible. I would recommend just one thing and it would be to be able to add a status to the ticket after closing it, this will help us to see relevant Vs irrelevant tickets. **What problems is Glassix solving and how is that benefiting you?** Automation is key and that’s why we use Glassix. The ability to automate and provide support answers to common questions using the chatbot is life-changing for us. Another thing is the inbox which is truly magnificent in the way you can chose how to answer and how to switch from one channel to another based on the client preferences. **Official Response from Ran Yosef:** > Hello! Thank you for the fantastic review about Glassix, especially our chatbot! It's great to hear it's helping cut down your wait times and speeding up those first responses. Your suggestion about adding a status to closed tickets is a brilliant one. We're all about making things better for our users, so we'll definitely look into that. Thanks for sharing your experience and for the great recommendation. If there's anything else you need, we're always here to help! Team Glassix ### 5. Best customer support chatbot! **Rating:** 5.0/5.0 stars **Reviewed by:** Divyesh B. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Glassix?** We were looking for a chatbot solution to resolve customer support queries and found Glassix about 8 month ago. Ever since we implemented the Glassix chatbot everyone’s life at the organization just become much easier. We use the chatbot in multiple instances, for commonly asked questions via WhatsApp, for repetitive support questions and questions that related to ETA and project timelines and to engage with prospects on and off our website. I like that in Glassix you can simply and easily manage all your customer interactions and that you can chose which interactions you want to handle by automation and which you can handle with your team. **What do you dislike about Glassix?** I think that Glassix provides good value for the dollars spent. I think that the solution is very wide and that we can do more with it but have no clarity in terms of what I can do so maybe having more guides and docs about all the capabilities of the platform would be beneficial for all sides. **What problems is Glassix solving and how is that benefiting you?** I think that Glassix provides good value for the dollars spent. I think that the solution is very wide and that we can do more with it but have no clarity in terms of what I can do so maybe having more guides and docs about all the capabilities of the platform would be beneficial for all sides. **Official Response from Ran Yosef:** > Hey Divyesh! Thank you so much for your glowing review! We're thrilled to hear that Glassix has simplified life at your organization and that our chatbot is effectively handling multiple customer interactions. We appreciate your feedback about needing more guides and documentation. Rest assured, we're on it to enhance your experience even further! Team Glassix ### 6. Best ticketing managing system I ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrik K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Glassix?** We just love using Glassix to manage our support tickets. The platform is built in such a way that allow us to prioritize support tickets in so many ways. We sometimes prioritize by SLA, by agent skills, and by geo. This allows us to serve clients not just in a more efficient way but also to provide expert knowledge service when needed. Another thing worth mentioning is Glassix flexible pricing models that allow me to upgrade and or downgrade any time I want based on my business needs. **What do you dislike about Glassix?** There’s only one thing I would love to see and that’s more tutorials on how to use the AI features. I mean the AI features as is are great and anyone can use it, but if I would like to make some customizations I would like to have the knowledge and I think that this is still missing in Glassix. **What problems is Glassix solving and how is that benefiting you?** Our ticketing is done better. Simple as it is, we used to have an outdated solution and ever since we made the switch we see tremendous improvement in the level of service we provide to our customers and our support agents are way more productive and knowledgeable as we now have the ability to perform smart routing based on various business rules and automatio features. **Official Response from Ran Yosef:** > Hey Patrik, Thanks a ton for your AMAZING review! We're absolutely thrilled to hear how our platform is changing how ticketing is done for you and your team. It's awesome to know that our flexible prioritization and pricing are hitting the mark for your dynamic support needs. We hear you loud and clear on the AI tutorials front. Your feedback is gold, and we're on it to bring more know-how your way. Stay tuned! Here’s to many more wins together! Team Glassix 🧡🤖 ### 7. Glassix chatbot review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Glassix?** Love using the Glassix chatbot. Since we started using it we have seen tremendous results. We book more meetings, we resolve more issues with AI assistance and most importantly we are available through various channels and round the clock. **What do you dislike about Glassix?** Nothing to dislike on my end. I enjoy using the system and the chatbot and the inbox are truly brilliant. **What problems is Glassix solving and how is that benefiting you?** It keeps our customer conversations aligned and unified and it helps us reach our business goals. **Official Response from Ran Yosef:** > We're so glad to hear that Glassix makes it easy for you to communicate with your customers via multiple channels. Being an Omnichannel, customer centric organization is no longer nice to have - it is a MUST have in today's digital landscape! Keep up the amazing work, and thanks again for taking the time to write this review! Team Glassix ### 8. Glassix inbox and AI chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Glassix?** We use the Glassix inbox to unify our messaging channels into one place, while the AI chatbot helps us collect information from website visitors and close more meetings. We also use Glassix for our ticketing purposes and routing different support tickets through multiple channels using their truly amazing automation workflows. **What do you dislike about Glassix?** I think they should have more training sessions and tutorials. **What problems is Glassix solving and how is that benefiting you?** It helps us unify communications, it also helps us to automate so much of the mundane which is crazy. In addition to that, since we started to use Glassix we see an increase in customer satisfaction and user retention. **Official Response from Ran Yosef:** > Thanks for the awesome review! It's fantastic to hear how our inbox and AI chatbot are streamlining your communications and boosting your team's efficiency. We're all about making your workflow smoother and it sounds like we're on the right track. Noted on the need for more training sessions and tutorials—we're on it! Team Glassix 💪🧡 ### 9. Super efficient and user friendly unified communications system **Rating:** 5.0/5.0 stars **Reviewed by:** Sidra A. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Glassix?** The user interface of Glassix is clean and intuitive, making it easy to navigate. The AI chatbot feature is a standout, handling routine inquiries efficiently and freeing up our team for more complex issues. The reporting and analytics tools are also very useful, offering deep insights into interactions, plus the fact that you can automate reporting and have the flexibility to determine what type of reports and KPIs are must crucial for you. **What do you dislike about Glassix?** While Glassix offers great features, I feel the mobile app needs more refinement for a smoother user experience. **What problems is Glassix solving and how is that benefiting you?** Glassix has allowed us to offer more personlized customer support. The detailed anayltics help us understandour customers better, leading to more targeted and effective communication strategies. **Official Response from Ran Yosef:** > Hi Sidra, Thank you for your great feedback! We're thrilled to hear that Glassix's user-friendly interface and AI chatbot are making a positive impact on your team's efficiency. Your insights on the mobile app are invaluable, and we're actively working on enhancing its user experience. It's wonderful to know that our analytics are helping you offer more personalized customer support. We appreciate your support and look forward to continuing to serve your needs. Best, Team Glassix ### 10. Super easy customer communication and engagement with Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Awais R. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Glassix?** Glassix's ability to consolidate various communication channels into one platform is its biggest strength. The ticketing system is robust and well-organized, ensuring no customer query gets lost in the shuffle. I also appreciate the customization options available for different communication channels. They also have a very good customizable dashboard that can give you an overview on your KPIs in real time, this is something that I find very relevant to me especially during pick hours where I can monitor and pi point on issues before those arise. **What do you dislike about Glassix?** Overall I am very happy with Glassix, but if there’s one thing I would love to see in the near future is to have more integration options with other software tools we use and not only using their open API to build our own integrations, I mean it is not that bad but the process can and should be streamdlined. **What problems is Glassix solving and how is that benefiting you?** With Glassix, we've seen a significant reduction in our response times and an increase in both our customer and agent satisfaction rates. It's also been a big time-saver, as we no longer have to switch between multiple platforms to manage customer communications - everything is managed in one place. **Official Response from Ran Yosef:** > We're delighted to hear about your positive experience with Glassix and the real-time benefits it's bringing to your team! Your input on integration is highly appreciated, and we're committed to enhancing our platform's compatibility for an even more streamlined experience. Thanks for choosing Glassix and for your valuable feedback! Team Glassix ### 11. Glassix accelerate responses **Rating:** 5.0/5.0 stars **Reviewed by:** Hyelhirra D. | Cash Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Glassix?** Classix go a long way in helping me communicate and get prompt feedback. It is a platform that helps in managing all my business conversations. Glassix also enables me to share rich media and large files which is of great significance to my work. **What do you dislike about Glassix?** Network challenges especially in rural areas which limit access to some certain individuals. **What problems is Glassix solving and how is that benefiting you?** It maximizes time, aids communication,help me handle inquiries, provide support, and also reduces stress. **Official Response from Ran Yosef:** > Wow, thanks so much for this wonderful feedback, Hyelhirra! We're so happy to hear that Glassix helps you better communicate with your customers and that you find our rich media file sharing feature useful! We totally hear you on the network connectivity issues and actually have a solution for that: Using Glassix you can work offline in areas where network is unstable and when your network connectivity gets stable all of your data will be updated! Keep up the great work and please reach out to us if you have any questions, we'd love to help! Team Glassix 🧡🌟 ### 12. Unified Inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Varun B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Glassix?** What really stands out for me with Glassix is the unified inbox feature. It's a game-changer for us, consolidating all our business conversations into one place. This means no more switching between apps and platforms, making our days significantly more efficient. **What do you dislike about Glassix?** So far, there's not much to complain about. If I had to pick, I'd say I'd like to see an even more intuitive interface, especially for those of us who might be logging in for the first time. **What problems is Glassix solving and how is that benefiting you?** Glassix has revolutionized the way we handle our communications, saving us hours every week and making sure we never miss a message. Our response times have improved, which in turn has boosted our customer satisfaction levels. **Official Response from Ran Yosef:** > Hey Varun! Thanks a bunch for this glorious review! We're so glad you find the unified inbox helpful and easy to use - This is our main goal for our users! See, THIS kind of feedback: "Glassix has revolutionized the way we handle our communications" music to our ears. We're super glad we're helping you deliver that exceptional CX your customers crave for. Keep up the amazing work! Team Glassix 🧡🌟 ### 13. Great customer communication and chatbot software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Glassix?** I think that Glassix provides immense value to me and my team. The fact that we can communicate and chat with our members via multiple channels using one app is not just time-saving but also helps us get more done. The combination of the chatbot and how it helps resolve tickets is big for us and we are greatful for it. **What do you dislike about Glassix?** I would love to have more documentation, esepcially for troubleshoting and knowledge base articles. **What problems is Glassix solving and how is that benefiting you?** It helps us to consolidate channels into one place. It helps us to respond to customers through multiple channels using one app. And it also helps us to respond faster and in a timely manner. **Official Response from Ran Yosef:** > "Glassix delivers immense value to you and your team." Oh, that's exactly the kind of feedback that brightens our day! Thank you so much for taking the time to share your thoughts with us! We've taken note of your comments regarding our documentation and are actively working to improve it. Please stay tuned for updates! Continue shining and keeping your customers happy! Team Glassix 🧡🙏 ### 14. Glassix help us to resolve more tickets in less time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Glassix?** Using Glassix we manage to resolve more tickets than ever before. The chatbot is doing a fantastic job working across multiple channels and answering common customer questions via social media, our website, chat, sms and more. **What do you dislike about Glassix?** I would like to have more clarity about the product roadmap and future developments of the tool. **What problems is Glassix solving and how is that benefiting you?** It help us to use only one application rather than using multiple ones, it also allow us to automate many of our conversations across multiple channels and overall it makes our working environment much more productive than it was before using it. **Official Response from Ran Yosef:** > Thanks for the awesome review! It's fantastic to hear that Glassix is making such a big difference in handling your tickets more efficiently across various platforms. Regarding the product roadmap, we totally get why you'd want more info on what's coming next. We're on it—more transparency about future updates and features is definitely on our radar. Thanks again for your feedback—it really helps us keep improving! Team Glassix 🧡🤖 ### 15. Thank God we use Glassix to manage our support tickets and customer communications! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Glassix?** I just love how it helps us to respond to different customers from different channels all through it's amazing inbox. The auto suggest reply and the one click auto summary of conversation features are totally time savers. I also like the Chatbot on apple messages as it helps us to address common support issues for our customers using apple devices. **What do you dislike about Glassix?** Nothing really. Maybe the fact that they should have the functionality to categorize conversations by folders and not just by tags. **What problems is Glassix solving and how is that benefiting you?** With Glassix we can swiftly respond to any customer request, via any channel plus using the Chatbot saves us ton of time especially among our Apple devices users. **Official Response from Ran Yosef:** > Thanks so much for this wonderful feedback! We're so happy to hear that the auto suggest reply and the one click auto summary of conversation features helps you be more productive, that's like music to our ears! We hear you on the conversation categorization with folders and are working on making something even more amazing to help you stay more organized. Keep up the great work you're doing and we're sure your guests are more than happy with your service! Team Glassix 🧡🙏 ### 16. Glassix chatbot helps us to increase meetings booked by 65%! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Glassix?** The chatbot is my favorite thing in Glassix. Altough the platform provides many other benefits and features like inbox, ticketing, routing, and live chat I want to praise the AI chatbot. It really does amazing work! **What do you dislike about Glassix?** nothing I can think of right now. Their support is great and the platform functions pretty well too. **What problems is Glassix solving and how is that benefiting you?** It helps us to automate so many things and the inbox helps us to organize our entire backlog in a reasonable and effective manner. **Official Response from Ran Yosef:** > Hey there! Thanks so much for the awesome feedback. It's fantastic to hear how much our chatbot has helped increase your bookings—65% is no small feat! We're glad you're enjoying the platform and that it's making your life easier. Team Glassix 🧡🙌 ### 17. My go to software for customer service management **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver M. | Business Development Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Glassix?** The introduction of AI in the 6 months has been a game changer significatly boosting our customer support team;s efficiency. Also the ability to reply from one place to all support questions coming from different channels is playing a HUGE part in our customer service management and experince. **What do you dislike about Glassix?** I can’t really think of anything I dislike but I would say that it seems like the product team at Glassix are doind an excellent work in keeping us (the customers) in the loop with all product advancement and roadmap, while on the platform and via emails. **What problems is Glassix solving and how is that benefiting you?** The way we can prioritize tickets, and especially to route tickets to the most proper agent is just a breeze while using Glassix. You can pre define business rules, you can use SLA tickeintg management and you can even route the ticket to the next available agent, having so many options helps us being adaptive to different times of the year and always stay on top of our support inbox. **Official Response from Ran Yosef:** > Hey there! Super glad to hear Glassix is hitting the right notes for your customer service needs! It's awesome that our AI has given your team a supercharge – efficiency is key, right? And managing all those different channels in one spot? That's what we're here for! Thanks for the shout-out about our updates and communication. We love keeping you in the loop as much as you enjoy being there. Keep enjoying Glassix, and here’s to making customer service smoother every day! Team Glassix 🧡🤖 ### 18. Glassix omnichannel chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Glassix?** I adore the way the AI chatbot works across multiple channels and the fact that we now have a way to see all of our customer conversations in one centralized place. **What do you dislike about Glassix?** I wish to have more manuals and guides. Their customer support response time can also be improved. **What problems is Glassix solving and how is that benefiting you?** It makes communication with customers more proactive and efficient. **Official Response from Ran Yosef:** > Thank you immensely for sharing your thoughts! We're thrilled to hear that you adore the way the AI chatbot works across multiple channels! We aim to continuously enhance it even further, stay tuned! Team Glassix 🧡🤖 ### 19. Glassix is a best Platform to get best Customer Experiences! **Rating:** 5.0/5.0 stars **Reviewed by:** Aijaz S. | Customer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Glassix?** Glassix is using innovative approach to achieve customer satisfication.when you integrate it with your system so your customer will get customized attention due to ai powered greetings.Other features like automates daily procedures which can save time and lead to best customer satisfication.its easy to use and their team always available to help! **What do you dislike about Glassix?** So far my experience with Glassix is good nothing to mention! **What problems is Glassix solving and how is that benefiting you?** its reducing wait time and giving us orgnaized management for customer support **Official Response from Ran Yosef:** > Aijaz, Thanks for the great review! 🙏🙏🙏 We’re thrilled that Glassix's helping reduce wait times and organizing your customer support more efficiently. It sounds like you’re really making the most out of what we offer, and we couldn’t be happier to be a part of your journey to excellent customer experiences. Here’s to continued smooth operations and satisfaction! Team Glassix 🙌🧡 ### 20. An honest opinion about Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Kashif M. | Director/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2024 **What do you like best about Glassix?** We had been using Glassix to streamline our social media and email communications. It was heartening to keep our customer interactions harmonious. The software was the key to our symphony of customer service excellence. Highly recommend! **What do you dislike about Glassix?** Continuous improvement in analytics features to provide more deeper insights is recommended. **What problems is Glassix solving and how is that benefiting you?** Highly intuitive and like a breeze managing customer support. **Official Response from Ran Yosef:** > Thank you so much for this wonderful feedback, Kashif! We're thrilled to hear that Glassix has been instrumental in harmonizing your social media and email communications. We appreciate your suggestion for enhanced analytics features and are always working on improving our tools to provide deeper insights. More on this soon! Team Glassix 🧡🌟 ### 21. Customer inquiries can be addressed quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Enru W. | Managing Director, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Glassix?** We have transformed our relationship with our clients through this customer communication platform. A consistent and personalized experience is ensured thanks to its seamless integration across multiple channels. Customer inquiries can be addressed quickly with real-time messaging, resulting in increased satisfaction and loyalty. Enhance your relationships with customers with this tool! **What do you dislike about Glassix?** Whether we are chatting, emailing, or interacting with customers on social media, this ease to use platform has exceeded our expectations. **What problems is Glassix solving and how is that benefiting you?** This messaging platform is a great fit for our team! We have been able to communicate with our customers much more easily because of its user-friendly interface and robust features. It streamlines our workflow by automating responses and creating customizable templates while ensuring professionalism. Our messaging strategy is continually refined with the help of the analytics tools. **Official Response from Ran Yosef:** > Enru, your success in transforming client relations and enhancing satisfaction has us beaming with pride. Thrilled to exceed your expectations and to be a seamless part of your communication strategy. Thanks for the fantastic review! Team Glassix 🧡 ### 22. Glassix is a wonderful solution for customer communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Glassix?** I think that the time it saves me and the ability to organize and prioritize tickets is undoubtedly the best thing about it Im using it every day for most of my day and the mobile app is absolutely the best thing. I can respond to any customer through any channel they approach , its absolutely genious! **What do you dislike about Glassix?** I think that their support team can respond faster to my emails, but either than that its a wonderful system. **What problems is Glassix solving and how is that benefiting you?** The main problem everyone is experiencing nowadays, communicating with customers throughout multiple channels using one app- glassix helps me to do just that and more! **Official Response from Ran Yosef:** > Well, thank you! We're all about saving you precious time and helping you focus on what you do best! Thanks so much for your kind words and we totally hear you on our customer support response times, please rest assured this matter is handled properly. Keep up the great work you're doing, we're here for you all along the way. Team Glassix ### 23. Tool not suitable for my type of work **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Glassix?** Reading number that is convenient and everything else is just a nightmare **What do you dislike about Glassix?** I don't like almost everything, an inconvenient tool, copying lines does not copy, or copies with a leading space, a second example receives an Excel table and there are columns in the information and I want to copy one column out of all columns, there is no such option, it marks everything, A customer sends 4 different stickers, the system does not allow copying and you have to type everything manually, second example, When I copy what a customer sent from an estimate it spreads downwards with huge spaces between the lines, Receiving emails is not always clear where the answer is sometimes the answer is from above and sometimes the answer is from below You don't always see the sender's email arrive empty **What problems is Glassix solving and how is that benefiting you?** Not helpful, and does not help at work, makes work difficult **Official Response from Ran Yosef:** > Sorry to hear about your experience and the fact that "you don't like almost anything"... Hearing your concerns we'd like to help you with your everyday struggles, would you be able to discuss this further? If you're open to that, we'd love to hear back from you so we can help making your Glassix experience smoother. Team Glassix ### 24. Glassix is an excellent customer experience platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Glassix?** I love using Glassix for our customer's communications. It's very fast, reliable and intuitive. With Glassix we're able to automate many of our different flows, plus, having the ability to converse using the AI chatbot. **What do you dislike about Glassix?** I would really appreciate if they'll have more guides and videos about the different features the platform offer. **What problems is Glassix solving and how is that benefiting you?** It helps us to automate many tedious and repetitive instances. It also does a great job in terms of how we communicate using multiple channels from one unified inbox. **Official Response from Ran Yosef:** > Wow, thanks so much for this review. I absolutely love hearing how our AI chatbot makes things easier for you and your team and that you find our platform to be reliable and intuitive! Team Glassix ### 25. Glassix is a wonderful system for customer service and chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Glassix?** We use Glassix to help customers with their every day needs. From teacking their orders and locate their shipment info using our WhatsApp Chatbot to communicate with customers via social media or live chat, Glassix helps us doing it best way possible. **What do you dislike about Glassix?** Their support sometimes takes too much time to answer. **What problems is Glassix solving and how is that benefiting you?** It helps us to communicate with clients using multiple communication channels, it also helps us to automate certain conversations, and overall the inbox is the best thing for customer service. **Official Response from Ran Yosef:** > We're thrilled to hear that Glassix is helping you effectively manage customer interactions across various channels and automate conversations to streamline your processes. We apologize for any delays you've experienced with our support team. We are continuously working on improving our response times to ensure you receive the assistance you need promptly. Thanks again for your review, and for helping us get better! Team Glassix 🧡🙌 ### 26. Glassix: My Personal Virtual Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Glassix?** Glassix makes it simple to talk with customers. Whether it's through messages, emails, live chat, or social media, everything is in one place. Also, you don't need lots of different tools for customer communication, saving you money and streamlining your work. I can also use Glassix on any device and it's super secure. **What do you dislike about Glassix?** It's kinda pricey for my small business, and I needed to invest a lot of time learning how to integrate it. **What problems is Glassix solving and how is that benefiting you?** Time management. I am able to focus more on other tasks in my business as glassix is the one handling all the administrative work for me, especially with answering customers' queries. **Official Response from Ran Yosef:** > Thanks so much for taking the time to leave this review. We're so happy that you find Glassix east to use and it helps you save time and money! In terms of pricing, we're well known for having the best pricing for small businesses and startups with a model that is transparent and clear unlike some of our competitors. We'd be happy to discuss this with you if you'd like to understand what is it about out pricing model that you find expensive for your small biz. Keep up the great work and please do not hesitate to reach out to us. Team Glassix 🧡🤖 ### 27. Flexibility in simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Ezedende E. | Head of Planning and Statistics, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Glassix?** It is an awesome application that makes communcation easier and ease off workload. The inslallation is exellent, and it enables me impliment task for schedule jobs. It has improved our customer service database with a simplified support strength. It is part of our everyday activity and had been integrated to our quickbook services. **What do you dislike about Glassix?** It is very simple and makes work very smooth. **What problems is Glassix solving and how is that benefiting you?** It has helped communication with our customers more effective and seemless. No stress, and make job flow smooth. **Official Response from Ran Yosef:** > Thank you so much for this wonderful feedback, Ezedende! We truly appreciate your business and are fortunate to have you as a customer. Keep rockin and please your customers with such a high level of support! Team Glassix 🧡🤖 ### 28. With Glassix omnichannel chatbot we reduced first response time by 55% **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Glassix?** We use the Glassix omnichannel chatbot to serve clients and and answer to customer requests via multiple channels. The best thing about it is that it is not only makes us available through channels like: social media, WhatsApp, sms, and apple messages but also it queue all the conversions on one inbox making our life easier. **What do you dislike about Glassix?** I can't think of anything tbh. The experience is quite flawless and friendly. **What problems is Glassix solving and how is that benefiting you?** Keeping our tickets organized, being available through various channels, fast response to client requests. **Official Response from Ran Yosef:** > Thanks for sharing your awesome feedback! It's so great to hear that our omnichannel chatbot has cut your first response time by 55% and made handling conversations across platforms a breeze. We're thrilled you're finding everything to be seamless and friendly, without any downsides. Your success with keeping tickets organized and responding quickly across various channels is exactly what we aim for. If you ever have more insights or need anything, just shout. Team Glassix ### 29. Glassix has proven to be an excellent tool for enhancing our customer service capabilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Glassix?** What stands out most about Glassix is its remarkable AI-driven analytics and reporting features. The real-time dashboard and weekly suggestions and notifications sent to administrators are particularly noteworthy. These components offer profound insights into customer behavior and preferences, empowering us to customize our services with precision. The utilization of AI tags ensures accurate conversation categorization effortlessly and coupled with the auto-suggested replies, our agents can address and resolve a higher volume of tickets more efficiently than ever. **What do you dislike about Glassix?** I am not particularly tech-savvy, and I found the initial setup of Glassix to be somewhat intricate and time-consuming. This was especially true during the integration of the AI suite, which presented a bit of a learning curve. **What problems is Glassix solving and how is that benefiting you?** Glassix addresses operational challenges by analyzing customer data, history, and channel preferences. This proactive approach has increased customer satisfaction by 6% monthly, and it has significantly improved agent productivity. **Official Response from Ran Yosef:** > Thank you for your thoughtful review! We're thrilled to hear about the positive impact Glassix has had on your customer service capabilities. It's great to know that our AI-driven analytics and real-time insights are empowering your team to deliver tailored services efficiently. We understand the initial setup can be challenging, especially for those less familiar with tech, and we're here to help make this process smoother for all our users. Your feedback is invaluable in helping us improve. Team Glassix 🧡 ### 30. Glassix fulfilled all the requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Kainat A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Glassix?** Easy way of communication and trouble free chatting on multiple platform. It provides user friendly interface. **What do you dislike about Glassix?** Nothing to dislike. It does wonders on daily basis. **What problems is Glassix solving and how is that benefiting you?** It resolved problem of multiple communication channel. Now we can managed and organized customers queries in efficient manner. Also the chatbot saves lot of time. **Official Response from Ran Yosef:** > Thanks for taking the time to write this feedback! We're happy to hear that you find using Glassix's unified communications features to be effective for you. See, feedback like this: "It does wonders on daily basis." really makes our day! Keep rockin and make your customers happy! Team Glassix 🧡🙏 ### 31. Best lead gen WhatsApp chatbot! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Glassix?** We use Glassix to capture lead information from our website using the WhatsApp widget. This allows us to convert around 15% of our website traffic from just looking into buying. Moreover, we get more meaningful conversations that usually just start with a questions like, what is your pricing? Or where are you guys located? This helps us not only in converting more traffic into paying customers but also monetize our website traffic and offer instantaneous responses. **What do you dislike about Glassix?** Nothing really I dislike about Glassix. I think that the platform does great for us in terms of Sales and revenue increasement using their WhatsApp chatbot on our website. **What problems is Glassix solving and how is that benefiting you?** The ability to convert our traffic into leads and paying customers using a simple WhatsApp widget and a chatbot really helps in terms of increasing bottom line revenue. Before Glassix WhatsApp chatbot we lost so much of our website visitors and now after implementing it I can truly say it does a great job in both replying to customers instantly and helping them navigate through different options. **Official Response from Ran Yosef:** > Alex, thanks a ton for your glowing review! Thrilled to hear that Glassix is your lead-gen hero, turning 15% of browsing into buying - that's impressive! It's great to know our WhatsApp widget is more than just a chat tool; it's a game-changer for your sales. No dislikes? Music to our ears! We're delighted that our chatbot is hitting the mark in boosting your sales and keeping your customers engaged. Here's to more conversions and instant connections. Cheers to our continued success! Yours, Team Glassix 🧡🌟 ### 32. My experience in the system is mainly as a technical support service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Glassix?** its simplicity. Everything is accessible and clear. Each feature has a detailed explanation. The interface is friendly both to new users of the system and to veterans. I personally really connect to the bot building system that allows you to build an entire process by dragging and dropping objects. And above all, the possibility of using AI (which is only getting better and better) makes Glassix invincible. **What do you dislike about Glassix?** I think the explanation of generating reports should be a little more in-depth. If it were possible to make some of the reports be displayed immediately (as there are built-in reports in BI) it could be excellent. **What problems is Glassix solving and how is that benefiting you?** The system allows me to establish direct contact with the customer on any platform from one place, without having to access each account and manage the communication from there **Official Response from Ran Yosef:** > Thrilled to hear you're loving Glassix's simplicity and AI power! It's awesome that our drag-and-drop bot builder is hitting the mark for you. We're all about making things user-friendly, whether you're a newbie or a seasoned pro. And yes, we hear you on the report generation - we're on it to make your data insights as seamless as your customer interactions. Thanks for the shoutout and for helping us make Glassix even better! Best, Team Glassix ### 33. Glassix help us to communicate with our members **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Glassix?** I really like the inbox design and the mobile app. I also like the way that we set up the conversation flows and the integration with Hubspot. Using Glassix omnichannel chatbot is really intuitive and it helps us to serve members across many channels contributing to a better service experience and increase in revenues. **What do you dislike about Glassix?** I don't think there's anything I dislike. I really like using it and their suppyteam is like super prompt and helpful. **What problems is Glassix solving and how is that benefiting you?** We can better communicate with our customers via various channels. We can automate many redundant tasks and questions using the bot. And it keeps our customer service data all in one place. The dashboard is also very helpful to gain insights. **Official Response from Ran Yosef:** > Thank you for your feedback! We're thrilled to hear that you're enjoying Glassix and finding value in our design, integrations, and customer support. It's great to know that our solutions are helping streamline your communications and enhance your service delivery. We really appreciate you sharing your experience! Team Glassix 🧡🙌 ### 34. Best customer support software for me **Rating:** 5.0/5.0 stars **Reviewed by:** Khadimul T. | Lead Generation, Data Scraping & Web Research Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about Glassix?** I love using Glassix it is super effective and easy to use. The integration of the chatbot is super helpful and convenient and the ability to respond to customers through various channels is absolutely a lifesaver for me and my small team. **What do you dislike about Glassix?** There's nothing I can think of, actually. We love using the platform and do not see any downside. **What problems is Glassix solving and how is that benefiting you?** I think that the major issue Glassix is solving for us is the channels consolidation issue. The ability that we now have to consolidate all channels and being able to respond to customers on their preferred channel is absolutely out of this world. The platform provides perfect guidance and tutorials for us and we're very happy with it so far. **Official Response from Ran Yosef:** > Hello Khadimul, Thank you for sharing your positive experience with Glassix! We're thrilled to hear that our platform is effectively meeting your team's needs and making your customer support process more manageable and efficient. It's great to know that the chatbot integration and the ability to communicate through various channels are proving to be valuable assets for your team. Our goal is to provide a user-friendly platform that simplifies communication, and it sounds like we're on the right track with your experience. We appreciate your feedback on the channel consolidation feature. Understanding that this has significantly improved your ability to respond to customers on their preferred channel is incredibly rewarding for us. We strive to continually enhance our platform, and hearing firsthand how these features positively impact your operations is very motivating. If there's ever anything you need or any suggestions you have for how we can make Glassix even better for you, please don't hesitate to reach out. Team Glassix 🧡🙏 ### 35. Great tool for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Glassix?** We use the Glassix platform to communicate with our customers mainly via the whatsapp chatbot and are very happy. The system is pretty easy to use and it saves me ton of time instead of talking to customers about repeating questions the bot is doing it very easily. **What do you dislike about Glassix?** I think that their customer service can answer questions more quickly then it is. But it is a good software after all. **What problems is Glassix solving and how is that benefiting you?** It is a very easy to use software, it saves me a lot of time and efforts instead of talking to customers with the same questions we have the bot on WhatsApp to do that. Also it helps me to see which customers are talking to me in real time and the number of conversations I need to handle. **Official Response from Ran Yosef:** > Thanks so much for this AWESOME review! We're so glad to hear that you find the chatbot to be helpful in helping you resolve repetitive queries. Regarding our customer service team, we're doing our best to ensure ALL clients receive no less than a stellar service and as our company grows we will look into improving our human response times. Keep up the amazing work that you do, and don't hesitate to reach to us, we're just a message away! Team Glassix 🧡🌟 ### 36. Best canned replies feature I used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Glassix?** The canned replies feature in Glassix is the best thing. It's not only helps me to provide short and accurate responses to our clients but also make it personalized and swift. I don't need to stress so much and this also makes sure that all questions or concerns are being addressed. **What do you dislike about Glassix?** I think that the mobile app can be improved, it has some bugs and can run faster on Android. **What problems is Glassix solving and how is that benefiting you?** It helps organizing all my customer communications and messaging. It also helps with automation and replies to questions and concerns. **Official Response from Ran Yosef:** > Wow, thanks for this awesome feedback about our canned replies. We're so happy to hear it makes your day to day easier! Keep rockin and make your customers happy! Team Glassix 🧡🤖 ### 37. I love Glassix omnichannel platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Glassix?** I love that you can easily switch between channels and that you can still keep the conversation context without losing it. I also like how it helps managing our support tickets and rules inside the inbox. **What do you dislike about Glassix?** I think that they can provide more guides and information on troubleshooting common issues. For example, how can I change how I prioritize tickets? **What problems is Glassix solving and how is that benefiting you?** Making me effective in my work and helping resolve complex customer problems with less effort Also using their AI new features such as the auto tagging of conversations is super cool **Official Response from Ran Yosef:** > So glad to hear you like our omnichannel capabilities, that's what Glassix is all about! We totally hear you about the troubleshooting guides, rest assured our team is working on making these accessible for you and many other Glassix users. Keep up the great work, and please reach out to us with any questions you might have! Yours, Team Glassix ### 38. A much needed platform for customer service team **Rating:** 5.0/5.0 stars **Reviewed by:** Roy R. | Business Development Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Glassix?** Having all the inboxes integrated into one is not only the best feature but also comes as a big relief. Juggling through multiple tabs and windows to answer the queries coming from different sources becomes a headache sometimes. My Customer support team has been thanking me ever since we started using this platform. **What do you dislike about Glassix?** They should be able to integrate new and old all the platforms. **What problems is Glassix solving and how is that benefiting you?** We gave multiple options to our customers and clients to reach us but handling those multiple sources became a headache for the sales and support team, Glassix came as a big relief and integrated all the platforms into a single window with ease. **Official Response from Ran Yosef:** > Hey Roy! Thanks so much for the fantastic review! We're thrilled to hear that Glassix is making life easier for your customer service team. About integrating more platforms – did you know you can use our Open API and integrate any software you'd like and ideally customize Glassix exactly to your team's needs. We're super excited to be part of your team's success story and continuous growth. Team Glassix 🧡🤖 ### 39. Great customer communication system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Glassix?** I love using Glassix, especially the AI suggested replies. It makes it so easy to respond to any customer question with just a click. I also use the auto tagging feature which is great for categorize the different types of conversations we have. **What do you dislike about Glassix?** I think that the ability to create folders of your conversations inside the inbox can be a great edition but otherwise all is great. **What problems is Glassix solving and how is that benefiting you?** It helps me communicate better with our customers, it helps me also to automate and respond much faster to any support ticket. **Official Response from Ran Yosef:** > Thanks so much for taking the time and write this review! We're over the moon to hear how you like the AI suggested replies and the way it helps simplify your workload. Keep up the AMAZING work! Team Glassix 🧡🤖 ### 40. Having integrated Glassix into our daily operations, I can confidently say it's been a game-changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Dana G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Glassix?** Having integrated Glassix into our daily operations, I can confidently say it's been a game-changer. In today's landscape, staying on top of customer messages is increasingly challenging. The Glassix platform, especially the unified messaging inbox, has streamlined our communication processes remarkably. No longer do we scramble between different messaging apps or lose track of conversations; everything is consolidated, clear, and easily accessible. This unified approach ensures that we don't miss out on any customer interactions, allowing us to provide timely and effective responses. What's been even more impressive is the efficiency boost it’s brought to our team. Instead of getting overwhelmed by the influx of messages across platforms, we now have a singular point of focus. Furthermore, Glassix provides invaluable insights, helping us understand our customer needs better and tailor our responses more effectively. It's not just about responding; it's about responding smartly and FAST. I highly recommend Glassix to any team or business looking to better communicate with their customers and see an improvement in response times and customer satisfaction. **What do you dislike about Glassix?** I can't think of anything I dislike about Glassix. The platform does wonders for us on a daily basis and it seems like their product team is doing everything in their power to improve the platform on an ongoing basis. **What problems is Glassix solving and how is that benefiting you?** The ability to have direct and quick communicatin with costumers from all communication channels. **Official Response from Ran Yosef:** > Massive THANK YOU for such a glowing review! We're over the moon to hear how Glassix has been your MVP in the messaging arena. Cheers to more smart and speedy responses, Team Glassix. P.S. We're always working on making Glassix even more stellar, so stay tuned! ### 41. Making Customer Communication Easy and Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Dipesh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Glassix?** Glassix has simplified our interactions with customers acroos various channels, from email to social media and beyond. Instead of managing multiple platforms I can now efficiently manage and respond to messages from one location. The platform's interface is much user friendly and ensures that our staff can quickly adapt to it, minimzing the learning curve. Glassix also provides invaluable insights through real time analytics. From this I can now track the perfomance of messages, monitor response time and identify the customer queries. **What do you dislike about Glassix?** While communication thorugh messaging there were some sort of bugs may be due to some software issue , But I think this can be solved with some technical expertise. **What problems is Glassix solving and how is that benefiting you?** Glassix has brought efficiency to our customer interactions making it a vital tool in today's challenging business world. Glassix allows our technical support team to connect with our clients, facilitating quick and efficient information exchange. One best feature is its automated BOT. This virtual assistant offers soltuions to our client problems. It empowers our technical team to connect with clients through WhatsApp, and email enhancing our service quality and response times. **Official Response from Ran Yosef:** > Hi Dipesh! Wow, we're absolutely thrilled to hear how Glassix has streamlined your customer communications and brought everything together in one place. It sounds like our platform has become your communication command center - mission control for all things customer interaction! 🚀 We're also super glad to hear that our real-time analytics are providing you with valuable insights to help you monitor and optimize your messaging performance. We've taken note of the bugs you mentioned and have dispatched our Dev team to investigate and work their magic. Thanks so much for your review and for choosing Glassix as your partner in navigating the challenging but fun world of customer interactions. Here's to smooth sailing and happy customers! Cheers, Team Glassix 🧡 ### 42. I recommend Glassix to everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Glassix?** I am passionnate about customer experience and Glassix is just the right tool for great user experience for online communication. It makes social media management on behalf of our clients easy. Glassix eliminates the need for multiple tools besides working day and night to provide seamless interactions over various communication channels such as websites and emails. **What do you dislike about Glassix?** So far there is nothing I dislike about this software! **What problems is Glassix solving and how is that benefiting you?** Instant but human like responses that have been greatly perfected through AI with an upward trend in customer feedback in terms of user experience. Due to this tool we have seen our queries management improve and as well as improved lead generation. **Official Response from Ran Yosef:** > Thank you so much for this wonderful recommendation! We're thrilled to hear how Glassix is changing the game for you and your team! ### 43. So far so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Kale A. | Chat support representative , Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Glassix?** Overall, glassix's combination of transparency, durability, chemical resistance, temperature, resistance, versatility etc. makes it valuable material across a wide range of industries and applications. **What do you dislike about Glassix?** As far I'm using this I still haven't find any downside to make me dislike it. **What problems is Glassix solving and how is that benefiting you?** Everything can be solve using glassix, and it gives me more time to do other things. **Official Response from Ran Yosef:** > Thanks so much for taking the time to write this review, Kale! Comments like "Everything can be solved using Glassix, and it gives me more time to do other things" really keep us motivated! Keep up the great work! Team Glassix 🧡💪 ### 44. Glassix chatbot support **Rating:** 5.0/5.0 stars **Reviewed by:** fatima S. | Admin +managment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2024 **What do you like best about Glassix?** Glassix chatbot support has been a game changer for our client service platoon. Its flawless integration into our website has significantly bettered our capability to support guests in real time. The chatbot's intuitive interface makes it easy for druggies to navigate and find answers to their queries. **What do you dislike about Glassix?** Nothing.... Dislike about the glassix... **What problems is Glassix solving and how is that benefiting you?** Kindly quick answer.. **Official Response from Ran Yosef:** > Wow, Fatima - Thanks a bunch for this amazing review! We're so happy to hear that our chatbot makes wonders for your business and that the integration with your website is flawless. Keep rockin! Team Glassix ### 45. Email, chat, messages and Chatbot all in one platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh R. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Glassix?** Support to integrate all the messages in one comes as a big relief for all the staff handling business communication. My team does not want to go back to the old days of multiple windows and tabs. Easy and quick deployment, makes everyday life smooth. **What do you dislike about Glassix?** Needs to work on integrating more Social media apps. **What problems is Glassix solving and how is that benefiting you?** Ease of communication and hassle-free chatting on multiple platforms. **Official Response from Ran Yosef:** > Thanks a ton for the glowing review, Ritesh! We'd be happy to know which social media apps you're interested in integrating with Glassix. This will help us assess their potential for integration. Please share your preferences with us, and we'll explore the possibilities! Yours, Team Glassix ### 46. A Game-Changer for Our Team's Efficiency **Rating:** 3.0/5.0 stars **Reviewed by:** Nilesh K. | Founder & Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Glassix?** The Best part of glassix.com is a that they have a low pricing with high value of products, and they also have a good customer support. **What do you dislike about Glassix?** Customers supports are worst and they don't know how to talk with customers. **What problems is Glassix solving and how is that benefiting you?** Glassix has a unique and benefiting problem solving, because of chatbots, customer supports, help desk, live chats and much more. **Official Response from Ran Yosef:** > Thanks so much for your review, Nilesh! It's really fantastic to hear that Glassix is hitting the mark on value and support for your team and that you're getting value for your dollars. We're always working on fine-tuning, including those response times. Your feedback is super valuable. Here's to more wins with our suite of tools! Team Glassix 🧡🤖 ### 47. Glassix provides a best user-friendly web interface **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna M. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Glassix?** Glassix provides a user-friendly web interface, simplifying the setup and usage. The platform enables me to oversee and manage all customer interactions and devices in my network. **What do you dislike about Glassix?** Glassix features an array of tools that enhance customer engagement, including chat, voice, video, commenting, voting, and screen sharing. **What problems is Glassix solving and how is that benefiting you?** I employ Glassix across several customer service functions, including answering queries, resolving issues, offering feedback, and gathering reviews. Glassix aids me in facilitating swift and proficient customer service, thereby fostering a loyal customer base. I highly endorse Glassix as a robust, innovative, and integrated messaging platform for all forms of customer service. **Official Response from Ran Yosef:** > Thank you so much for your stellar review! Thrilled to hear that Glassix's user-friendly interface is streamlining your customer interactions and management. It sounds like our suite of engagement tools really enhancing your customer engagement. We're honored to be part of your journey in providing swift, proficient service and building a loyal customer base. Your endorsement means the world to us! Team Glassix 🧡 ### 48. Efficiency Meets Innovation with Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Merry b. | Vice principal, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Glassix?** I love the smart tagging and canned replies features in Glassix. Its standout for me. It significanlty speeds up our response times and ensures consistency in our communications. **What do you dislike about Glassix?** Sometimes the integration with certain third-party apps can be a bit clunky, requiring additional steps for smooth operation. **What problems is Glassix solving and how is that benefiting you?** Glassix has resolved our challenge of juggling multiple communication channels. Now, we have a more organized and efficient way of managing customer queries, which has improved our team's productivity and customer satisfaction rates. **Official Response from Ran Yosef:** > Hey Merry! Thanks so much for the awesome review. We're thrilled to hear how you're benefiting from our AI features and how those help you and your team stay consistent and rapid in your responses! We hear you about the 3rd party integration, as it mainly relying on the other apps you're using latency will almost always be an issue as we have no control on the other apps. Keep up the awesome work you're doing and thanks a million for sharing the love. Team Glassix 🧡🤖 ### 49. Pretty easy to use, taking in consideration the amount of features this platform can offer. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Glassix?** I like that it's very easy to find new features and options while simply scrolling through the Settings menu. Also, building a self functioning bot was super visual and easy to build - way more than expected. **What do you dislike about Glassix?** There are some bugs in some of the conversations, on bot and infront of our employees. I do believe though that those problems could be solved easily if I knew more about the different settings the platform has to offer. **What problems is Glassix solving and how is that benefiting you?** Glassix does two main things for the deparment which I belong to: 1. It allows technical supporters to contact our clients through WhatsApp and send/get important information - eventally it leads to solving problems way faster and easier. 2. It gives our clients an option to contact our second and third level of supporters through emails - eventually it leads to giving our clients better and quicker service. An extra thing Glassix gives us is a new one actually: An automatic BOT designed to give our clients some of the solutions to common problems - eventually it leads to less dependence on HR and our clients benefit a faster answers without wating in line. **Official Response from Ran Yosef:** > Hey there, 👋 Thank you for sharing your thoughts on Glassix. It's great to hear that you've found our platform intuitive and that setting up a bot was smoother than anticipated. We've taken note of the bugs you mentioned. Your feedback is crucial, and we're actively working to address those issues. Additionally, we're developing resources to help users navigate our platform's settings more effectively. It's heartening to know that Glassix is enhancing communication for your department, from efficient WhatsApp interactions to streamlined email support. The introduction of our automated bot is another step towards better, quicker service for your clients. Thanks for being a valued member of the Glassix community. We appreciate your feedback and are here to support you. Best, Team Glassix ### 50. Powerful AI bots to engage clients with helpful informations **Rating:** 5.0/5.0 stars **Reviewed by:** Sanman J. | SEO Analyst, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Glassix?** Their powerful AI helps to deliver exact pieces of information to the clients about courses and other pieces of information. They have the best customer support team to implement with website very easily. **What do you dislike about Glassix?** Glassix is the best option to communicate with leads very easily and also they have a number of features that make them better. **What problems is Glassix solving and how is that benefiting you?** Their chatbot and customer communication management system help a lot to deal with customers' queries and revert with helpful info. Glassix is the best for corporates who really need AI technology to handle client's queries. **Official Response from Ran Yosef:** > We really appreciate your feedback! It's awesome that you find our AI bots powerful for providing clients with the info they need. And it's great to hear that our customer support team has been super easy to work with. Our goal is to make communication a breeze and help businesses like yours handle customer queries like a pro. We're here to support companies in making the most of AI for top-notch client interactions. Thanks for being part of our journey! Team Glassix 🧡🤖 - [View Glassix pricing details and edition comparison](https://www.g2.com/products/glassix/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+06%3A32%3A12+-0500&secure%5Bsession_id%5D=dac1d9f2-e8da-4ead-a22e-e46eb977a052&secure%5Btoken%5D=11ab5c3b171547a35714274145702ae8299b6f647b6fe44618f1cb7e3fd82048&format=llm_user) ## Glassix Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Glassix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,444 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews)