Best Software for 2025 is now live!

Top 10 Glassix Alternatives & Competitors

(201)4.8 out of 5

Explore the best alternatives to Glassix for users who need new software features or want to try different solutions. Live Chat Software is a widely used technology, and many people are seeking user friendly, time saving software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Glassix include response time. The best overall Glassix alternative is Intercom. Other similar apps like Glassix are Front, Zendesk Support Suite, Tidio, and Freshdesk. Glassix alternatives can be found in Live Chat Software but may also be in Help Desk Software or Customer Communications Management Software.

Best Paid & Free Alternatives to Glassix

Intercom
Front
Zendesk Support Suite
Tidio
Freshdesk
Podium
Hiver
Birdeye

Top 10 Alternatives to Glassix Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Glassix stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Real Estate, and Internet, and find the best product for your business.

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Glassix:

Reviewers say compared to Glassix, Intercom is:

Slower to reach roi

See all Intercom reviews

Front

By Front App

(2,244)4.7 out of 5

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Glassix:

Reviewers say compared to Glassix, Front is:

Slower to reach roi

See all Front reviews

Sponsored

Customerly

(34)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

Visit Website

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Glassix:

Reviewers say compared to Glassix, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

Tidio

By Tidio

(1,614)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Glassix:

Reviewers say compared to Glassix, Tidio is:

Slower to reach roi

See all Tidio reviews

Freshdesk

By Freshworks

(3,499)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Glassix:

Reviewers say compared to Glassix, Freshdesk is:

Slower to reach roi

See all Freshdesk reviews

Podium

By Podium

(1,845)4.6 out of 5

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

Categories in common with Glassix:

Get a quote

Reviewers say compared to Glassix, Podium is:

Slower to reach roi

See all Podium reviews

Hiver

By GrexIt, Inc.

(1,165)4.6 out of 5

Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.

Categories in common with Glassix:

Reviewers say compared to Glassix, Hiver is:

Slower to reach roi

See all Hiver reviews

Birdeye

By Birdeye

(3,141)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Categories in common with Glassix:

Reviewers say compared to Glassix, Birdeye is:

Slower to reach roi

See all Birdeye reviews

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Glassix:

Reviewers say compared to Glassix, HubSpot Service Hub is:

Slower to reach roi

See all HubSpot Service Hub reviews

#10

Kustomer

By Kustomer

(430)4.4 out of 5

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Categories in common with Glassix: