Glassbox provides an easy way for me to analyze sessions where fraud occurs. This gives us invaluable insight into how fraudsters behave and also assists us in coming up with new strategies to combat unauthorized activity. Review collected by and hosted on G2.com.

Extended retention and addtional customer training and visibility into roadmap Review collected by and hosted on G2.com.

opportunity to capture user movements to better understand friction and identify fraud Review collected by and hosted on G2.com.

recording links often don't load (can't be found) so an easier way to look up recordings Review collected by and hosted on G2.com.

The struggle score! I love that I can pinpoint to a section that GlassBox has already highlighted for me. I also love that I can speed up or skip to pertinent details in the recording. Review collected by and hosted on G2.com.

The system is great and is working - sometime there is a lag in the session replay Review collected by and hosted on G2.com.

The ability to see exactly what our customers see, so helpful for troubleshooting! Review collected by and hosted on G2.com.

I would love to see move stuff on new features and capabilities Review collected by and hosted on G2.com.

Level of detail provided, ability to search content captured Review collected by and hosted on G2.com.

Some times sessions which were recorded cant be found Review collected by and hosted on G2.com.

With GlassBox its good to view the active traffic about our customer facing applications Review collected by and hosted on G2.com.

The heat maps dont always explain what is going on Review collected by and hosted on G2.com.

the granularity of the event tracking. It means I can track specific issues by user level and that helps me generalise later if there are issues Review collected by and hosted on G2.com.

The tool is great would love to see more customer activiites if possiable Review collected by and hosted on G2.com.

The ability to get information on the session. It's important we can obtain details about the users cpu, device, os version and other necessary for our research Review collected by and hosted on G2.com.

Better traing and quick search bar in the session replay screen Review collected by and hosted on G2.com.

The ability to access the mode that let's you scroll up and down as if you were on the page yourself. Review collected by and hosted on G2.com.

Would love to see what Glassbox has in their roadmap and their futre plans Review collected by and hosted on G2.com.

The ease of use of the platform and intuitive movement through it Review collected by and hosted on G2.com.

extended record keeping for deeper analysis Review collected by and hosted on G2.com.