We love that everyone in the company can access Glassbox and now with the Glassbox AI Assistant (GIA) being available on reports, it's easier than ever for any team member to view a report and quickly understand the highlights. I like the possibility of checking what user has seen when they faced any issue, to find actual end user side issue. also monitoring and reporting feature would help to have some application usage metrics and pain points of end users. Review collected by and hosted on G2.com.

would like to have some performance improvements and interface improvements. also would be useful to have the ability to check API calls from UI. Review collected by and hosted on G2.com.

Interaction maps is a very useful tool as it allows to understand how users are browsing, what they display and what they don't. The feature I use the most specifically is exposure maps. User journey is also a useful feature to map how users navigate through the website Review collected by and hosted on G2.com.

Data accuracy is always the biggest topic when discussing about Glassbox. I know that sessions are sampled, but sometimes questions about reliability might occurr, especially when the delta between GA sessions and glassbox sessions becomes very high. Also, in the interaction maps section sometimes the page loaded has empty slots and it's a bit harder to understand what's behind Review collected by and hosted on G2.com.

the ability to quickly find meaningful sessions to diagnose issues on our sites Review collected by and hosted on G2.com.

I would like to have more usage of the AI features Review collected by and hosted on G2.com.

viewing recorded sessions of our customers with great details including the entire API stack Review collected by and hosted on G2.com.

More training and insights to be shared with us on an ongoing basis Review collected by and hosted on G2.com.

I like the functionality to replay sessions and validate the user experience. This helps identify production related issues and steps to reproduce. Also like the ablity to see browser and OS info which helps when reporting issues related to browser/OS Review collected by and hosted on G2.com.

Sometimes the we miss sessions as theur retnetion expired - is there a way to overcome this? Review collected by and hosted on G2.com.

The heat maps give us the ability to see where our users are spending the most time on the page Review collected by and hosted on G2.com.

There needs to be more training on how use the product - though this has been improving lately Review collected by and hosted on G2.com.

I like that I can use Glassbox as a tool to troubleshoot customers issues. I can use it to validate information that customers provide to us. I also love the design of Glassbox as it is very user friendly. Review collected by and hosted on G2.com.

Additional help and training in the onboarding and more updates which circle around new features Review collected by and hosted on G2.com.

The visualisations of different data that I can collect from live websites. I don't have to actively recruit but can use data that is already available to answer my research questions. GIA keeps getting better and better. We loved using it for session summaries and now we can't stop using it to summarize mobile reports - instead of spending hours analyzing these reports, we can get a relevant summary in just seconds. Review collected by and hosted on G2.com.

Would be happy if the retention period could be extended and more customer facing education series Review collected by and hosted on G2.com.

I really like the ability to see what my customers do when using the mobile app. Specifically, I use Glassbox to troubleshoot issues reported by customers and being able to understand how to reproduce an issue experienced by a customer allows me to understand the root cause and fix it. Review collected by and hosted on G2.com.

At least in my experience and the way I use Glassbox, I would love to be able to more closely tie the behavior of the customer on the screen with the network calls made by the app.

The is especially true in those situations where reproducing the issue is not possible even after watching a video, Seeing the network request and response would help me immensely in understanding the root cause of the issue. Review collected by and hosted on G2.com.

What I have to date be finding very powerful is the fact that we have unlimited API calls captured and that we are able to analyze them Review collected by and hosted on G2.com.

There is a rather harsh learning curve which you need to go through in order to get value from Glassbox Review collected by and hosted on G2.com.