Being able to see the full connections and their locations for our day to day role this helps us submit the correct response Review collected by and hosted on G2.com.

Would like more information on future releases and the expected functionality which is down the road Review collected by and hosted on G2.com.

Playback of the sessions is a game changer Review collected by and hosted on G2.com.

Heatmaps can be tricky to configure with the right view Review collected by and hosted on G2.com.

I like it's core feature to go through the sessions and provide a solution Review collected by and hosted on G2.com.

The reports can be a bit tricky to understand for a beginner Review collected by and hosted on G2.com.

I love the detail of the extension that you can get on the spot of a specific page. Also love the business flow and chose and pick a certain workflow. Review collected by and hosted on G2.com.

The retention of data is limited , sessions older than a year are no longer stored in the system Review collected by and hosted on G2.com.

i definitely love the interaction maps the most. Seeing how often certain stuff gets clicked on pages makes it easy to judge if the webpage is used like we hope they will use it. The struggle score for filtering together with the recorded sessions also offer an valuable insight where you can see if customers actually navigate the website in a proper way. Review collected by and hosted on G2.com.

The system can be slow at times and you cant find sessions that are older than a year. Furthermore, as much as i like the recorded sessions, sometimes it feels like the sessions are cut short or it does not fully show their entire session. This makes judging, analysing and concluding a bit more difficult in certain circumstances. Review collected by and hosted on G2.com.

What I like about Glassbox is the ease of use. The UI is easy to use and intuitive. Starting with ability to search for a record, filter transactions based on the interval. While reviewing a session, ability to look skip inactivity and speedup sessions to name a few. Review collected by and hosted on G2.com.

I would like the option to save a session past its retention date Review collected by and hosted on G2.com.

The software is easy to navigate, options and features are clear as well. I appreciate the additional search functions. Review collected by and hosted on G2.com.

The default retention for keeping session replays is short. Review collected by and hosted on G2.com.

I think the most helpful thing about Glassbox is that it allows you to see more your customer is needing assistance with Review collected by and hosted on G2.com.

Sometimes glassbox is finicky. It can cause some frustration Review collected by and hosted on G2.com.

finding out what the fraudsters are clicking on and how long they are on a page for. Review collected by and hosted on G2.com.

System can have spikes where queries take a longer time. Good support team Review collected by and hosted on G2.com.

being able to see the playback _and_ get session information like cookies and ids is incredibly helpful for doing deeper dives in other tracking tools we use. gb is a great first-line tool for finding user experience problems and confirming success of new ux features. Review collected by and hosted on G2.com.

filtering seems a bit complex and opaque, but it might just be an education problem on my part. i was expecting a traditional boolean builder, but there seems to be no "OR" option -- instead i have to use "is one of", which is counter-intuitive to me when checking something like page content (where i would expect "is one of" to match the entire value). so again...probably just an education problem on my part. Review collected by and hosted on G2.com.