The fact that I can connect my AB tests from Optimizely and see customers interacting with the variations. This not only gives me a sense of safety when I view that the variations work as expected, but also a deep understanding on what users need. Review collected by and hosted on G2.com.

I believe it would be beneficial if we could use the heatmaps in a more interactive way. For example, currently in order to view the menu dropdowns, I have to try and find a session where someone viewed the specific dropdown I want to examine and then pull it in the maps. Would be great to be able to navigate the page inside the maps. Review collected by and hosted on G2.com.

I love that we can see the exact user journeys that generate errors and can quickly fix them, rather than hunt through all our codebase Review collected by and hosted on G2.com.

The onboarding can take some time - and it takes time to get to used to the GUI Review collected by and hosted on G2.com.

How everything is linked. Obviously you get a vast amount quantitative data from your pages and journeys but you also get to understand why users aren't converting/progressing via the session recordings. Review collected by and hosted on G2.com.

Stored more data. If the data retention length was more the 30 days. Review collected by and hosted on G2.com.

What I like about best with Glassbox is it is very helpful with being able to see what the customers are doing in their online session. sometimes its something small that I overlook or something I would not thing the customer is missing. However in Glassbox I can properly assist our customer by viewing the session and see where they are getting stuck or having an error. Review collected by and hosted on G2.com.

It would be usefull if the real time playback would be even faster - would help in our customer support Review collected by and hosted on G2.com.

Probably the journey maps. Its good to get a high level view of abandons and where the traffic is coming from/going to. Review collected by and hosted on G2.com.

I find it challenging to understand how to set it up and differentiate when you have various platforms within your ecosystem. Review collected by and hosted on G2.com.

There are lot of things but as an technology architect and business analyst good to see the underlying details of each API in expert view. The filter in recordings is a very useful tool. Review collected by and hosted on G2.com.

The interaction maps dont have AI to analyze the usage - adding that would be very helpful Review collected by and hosted on G2.com.

Glassbox allows me to confirm and review customer complaints using the replay capabilities. When a customer makes a complaint it's usually in a time of frustration or anger and the details of the complaint are usually minimal. I don't need to depend on the customer to tell me the entire story, i can watch their experience to get most of the details needed. Review collected by and hosted on G2.com.

It would be great if there were more training webinars and sharing the roadmap Review collected by and hosted on G2.com.

i love the fact that i can get a quick and easy read on my customers habbits and see if there is anything out of the ordinary at first glance Review collected by and hosted on G2.com.

More training and customer meetings to hear our feedbacks Review collected by and hosted on G2.com.

The thing I like most about Glassbox is that it is very easy to navigate Review collected by and hosted on G2.com.

I would like to create better reports with attributes Review collected by and hosted on G2.com.

Glassbox allows me to see exactly what the users saw. There's no more guessing or trying to blindly replicate an issue. Review collected by and hosted on G2.com.

on thinking about it - better access to the reports Review collected by and hosted on G2.com.