Session Replay, and Glassbox Reporting suite. Review collected by and hosted on G2.com.
they are focusing more on cloud customers, they should focus equally on their On-Prem customers also. Review collected by and hosted on G2.com.
It's easy to understand and allows me to create analytical reports based on the session replies. Review collected by and hosted on G2.com.
One limitation is that it only allows you to review three months of data. Review collected by and hosted on G2.com.
The best Thing I like is, what user has seen on screen and what action user has taken these helps to understand any reported issue to be understood properly with Glassbox's help.Any defect triaging for rare cases or once only creatable use case can be observed through glassbox and not just UI but other data like which API call are failed and like wise other details around the issue can also be observed from it. Review collected by and hosted on G2.com.
Currently can only look back for last 30days records, it would be good to look bit more far in the history as sometimes have to refer for old sessions and we end up in a situation where old session are cleared. Have observed some of the sessions where though user has seen expected experience in Glassbox it shows it as having some white overlay which makes it hard to understand what exact user has seen, if that can be looked at would be much appreciative of. Review collected by and hosted on G2.com.
Glassbox makes it very easy to search and find information about sessions. The interface is intuitive, and locating specific data is quick and efficient. Review collected by and hosted on G2.com.
Glassbox is a powerful tool, but there’s room for improvement. Enhancing session load speed, adding more advanced filtering options, and improving mobile responsiveness would boost usability. Clearer error messages and better onboarding for new users could also enhance the experience. More customizable dashboards would further increase its overall value. Review collected by and hosted on G2.com.
I really like how easy it is to see exactly what users are doing on our site. The session replays are super helpful for spotting issues and understanding where people get stuck. It saves a lot of guesswork and helps us fix things faster. Review collected by and hosted on G2.com.
Sometimes it can feel a bit overwhelming — there are a lot of features and it takes time to learn how to use everything properly. The interface isn’t always the most intuitive, and occasionally the session replays may lag or miss in some scenarios. Review collected by and hosted on G2.com.
I really like how I can easily create a funnel just by clicking some features on sessions. Review collected by and hosted on G2.com.
I don't like that the session links sometimes would be split and could not find the rest of the sessions. Review collected by and hosted on G2.com.
I love to have the opportunity to research and able to see what happened on the online session in order to provide a solution to any customer concerns. Also I love that when I am on a call and the customer is having issues with something in the online banking I can go and see what exactly is happened so I can guide them better Review collected by and hosted on G2.com.
Would prefer if there were a longer retention for our business needs and more dynamic filtering in the mobile box Review collected by and hosted on G2.com.
Glassbox provides very useful insights on how are new product features are prforming in the market when deployed to Prod. We use Glassbox to check if there are any issues encountered and/or how these new product features are performing in terms of Customer experience. It helps us to analyze and determine possible improvements usabiity and technically. Glassbox also helps us potential issues that Customer s might encounter based on evaluation and assessment of the App features. Review collected by and hosted on G2.com.
The UI could be better and more engaging - but once you get use to it - it does the job Review collected by and hosted on G2.com.
Safe information for clients with auto-redact feature. Review collected by and hosted on G2.com.
Very difficult to use. Search using client-specific info loads other irrelevant information. Review collected by and hosted on G2.com.
I’m sorry to hear you had a tough time finding the session you needed. Searching can definitely be a bit challenging if you’re not sure exactly what you’re looking for. Having a few details in mind, like the date, page URL, or key actions can really help narrow things down and make the search easier.
One of our team members will be reaching out soon so we can better understand what you were trying to find and help you get to it quickly.
Thanks for sharing your feedback, it helps us make the experience better for everyone.
Been using glassbox for a while; it's been extremely helpful looking at recordings of how customers use our product. The focus time on fields has also helped identify struggle areas. Another functionality I use often is the interaction map that helps identify areas of the page that are clicked often and exposure zones. Review collected by and hosted on G2.com.
The system response rate can be slow slows sometines and you need tech knowledge in or der to get results Review collected by and hosted on G2.com.