The glassbox reporting has been pivotal in our operations and provides us with great insights Review collected by and hosted on G2.com.

Long time to wait for session reload when playing back Review collected by and hosted on G2.com.

What I like about Glassbox is it offers powerful session replay and analytics tools that help pinpoint user pain points. The intuitive interface and real-time insights make it easy to optimize the user journey, while detailed heatmaps provide valuable data for enhancing overall website performance and user experience. Review collected by and hosted on G2.com.

It would be great to be updated more frequently on new features in the tool Review collected by and hosted on G2.com.

I love how I can see what the time was for each page the card member was on. Also I love the efficiency of Glass box. I also like the pause and play feature. Also the fact that you can share the session. Glass box makes my day and job so much easier. i love Glass box! Review collected by and hosted on G2.com.

Very powewful tool which helps me in my day to day Review collected by and hosted on G2.com.

The amount of information provided and the fact that it is all avaialbe for us and is tagless. All this make it very easy to get value. I have been using Glassbox to search for the loading errors and where the core web vitals of pages are not performing properly Review collected by and hosted on G2.com.

There are some contraints on data retention - after about 3 months sessions are no loner available for analysis Review collected by and hosted on G2.com.

When searching for sessions. the device/browser icons make it very easy to identify what kind of device and/or which browser was used to initiate a session. Review collected by and hosted on G2.com.

more customer training on new features would be useful Review collected by and hosted on G2.com.

I am still trying to learn more about how to use glass box but i like that if theres a problem or we are needing to research something specific, we can see the user's session replay with clicks/presses Review collected by and hosted on G2.com.

Might just be a me thing, but I am not very sure of all the features and what i can do, not sure if this exists yet, but it would be nice to see a heat map of presses on a screen of like the users in a timee period Review collected by and hosted on G2.com.

Glassbox has a very intuative interface and this makes it easy for us to visualize complex journeys. Also the real time analytics replay is very powerfull as we can resolve issues on the fly Review collected by and hosted on G2.com.

I am happy with the tool somwtimes there is a delay in playback or parts of the screen are covered - but maybe this is becasue of PII Review collected by and hosted on G2.com.

The ability to review recorded sessions and create funnels which we can then use to montor if an issue a customer is experaining is happening more than it should Review collected by and hosted on G2.com.

The recorded commonly do not display page CSS/styling correctly, which makes it very hard or impossible to understand the user journey. Review collected by and hosted on G2.com.

The best thing about the Glassbox tool is that it is simple and straight forward to use Review collected by and hosted on G2.com.

The retnetion of the sessions could be longer so that they dont get deleted after 6 months Review collected by and hosted on G2.com.

The GIA part in Glassbox is very helpful. we can search for sessions and summarize them without the need to spend countless time viewing them. it takes us directly to where this issue is and makes our team more productive Review collected by and hosted on G2.com.

I would appreciate if there was more transparency in terms of roadmap items and sharing with the team Review collected by and hosted on G2.com.