--- title: Glassbox Reviews meta\_title: 'Glassbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 809 reviews by the users' company size, role or industry to find out how Glassbox works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 809 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ### Glassbox Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. [(210 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1195254&qs=pros-and-cons#reviews) Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. [(190 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1192663&qs=pros-and-cons#reviews) Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. [(174 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1193472&qs=pros-and-cons#reviews) Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. [(132 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1196041&qs=pros-and-cons#reviews) Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. [(122 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1195024&qs=pros-and-cons#reviews) Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. [(70 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1191332&qs=pros-and-cons#reviews) Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. [(65 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1191285&qs=pros-and-cons#reviews) Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. [(62 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1193601&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. [(61 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1194861&qs=pros-and-cons#reviews) Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. [(54 mentions)](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1194636&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Glassbox ##### 1. Ease of Use Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. [ See 210 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1195254&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great for 100% data capture and receive accurate insights" What do you like about Glassbox? Large pools of user data that can quickly draw accurate conclusions and the data is also captured automatically without the need for tagging which is ![Rosel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosel G.") RG Rosel G. Mid-Market (51-1000 emp.) 5.0/5 "Thankful for Glassbox" What do you like about Glassbox? It's easy to understand and allows me to create analytical reports based on the session replies. ##### 2. Session Replay Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. [ See 190 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1192663&qs=pros-and-cons#reviews) See Related User Reviews ![Rosel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosel G.") RG Rosel G. Mid-Market (51-1000 emp.) 5.0/5 "Thankful for Glassbox" What do you like about Glassbox? It's easy to understand and allows me to create analytical reports based on the session replies. AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays" What do you like about Glassbox? What I appreciate most about Glassbox is how it captures every digital interaction in real time, providing a comprehensive and transparent view of use ##### 3. Insights Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. [ See 174 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1193472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great for 100% data capture and receive accurate insights" What do you like about Glassbox? Large pools of user data that can quickly draw accurate conclusions and the data is also captured automatically without the need for tagging which is ![Rosel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosel G.") RG Rosel G. Mid-Market (51-1000 emp.) 5.0/5 "Thankful for Glassbox" What do you like about Glassbox? It's easy to understand and allows me to create analytical reports based on the session replies. ##### 4. Helpful Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. [ See 132 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1196041&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays" What do you like about Glassbox? What I appreciate most about Glassbox is how it captures every digital interaction in real time, providing a comprehensive and transparent view of use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Revolutionized Our Customer Insights with User-Friendly Analytics" What do you like about Glassbox? Glassbox offers outstanding insight into the complete digital customer journey. I truly value how user-friendly the platform is, as it enables us to s ##### 5. Customer Understanding Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. [ See 122 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1195024&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Revolutionized Our Customer Insights with User-Friendly Analytics" What do you like about Glassbox? Glassbox offers outstanding insight into the complete digital customer journey. I truly value how user-friendly the platform is, as it enables us to s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Transforms Customer Insights into Actionable Decisions" What do you like about Glassbox? Glassbox actually helps in showing you that what customer experience in your website. With the use of it, we don't need to guess where people are stuc ### 5 Cons or Disadvantages of Glassbox ##### 1. Session Issues Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. [ See 70 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1191332&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "I like using Glassbox in investigation on some customer's feedback." What do you dislike about Glassbox? I don't like that the session links sometimes would be split and could not find the rest of the sessions. ![Anna Marie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna Marie C.") AC Anna Marie C. Small-Business (50 or fewer emp.) 4.0/5 "Glassbox is easy to navigate but has performance lag issues." What do you dislike about Glassbox? The main concern with Glassbox is its performance lag. Actions such as clicking through sessions or running funnels often take up to a minute to load, ##### 2. Not Intuitive Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. [ See 65 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1191285&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays" What do you dislike about Glassbox? Glassbox can feel overwhelming at first because of the depth of data it provides. Additionally, the platform can be resource-intensive, leading to occ BC Brylle C. Enterprise (\> 1000 emp.) 0.5/5 "Difficult and hard to find relevant sessions." What do you dislike about Glassbox? Very difficult to use. Search using client-specific info loads other irrelevant information. ##### 3. Session Management Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. [ See 62 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1193601&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "I like using Glassbox in investigation on some customer's feedback." What do you dislike about Glassbox? I don't like that the session links sometimes would be split and could not find the rest of the sessions. ![Prajjawal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prajjawal S.") PS Prajjawal S. Enterprise (\> 1000 emp.) 4.0/5 "Insightful Tool for Optimizing User Journey" What do you dislike about Glassbox? Sometimes it can feel a bit overwhelming — there are a lot of features and it takes time to learn how to use everything properly. The interface isn’t ##### 4. Learning Curve Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. [ See 61 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1194861&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays" What do you dislike about Glassbox? Glassbox can feel overwhelming at first because of the depth of data it provides. Additionally, the platform can be resource-intensive, leading to occ BC Brylle C. Enterprise (\> 1000 emp.) 0.5/5 "Difficult and hard to find relevant sessions." What do you dislike about Glassbox? Very difficult to use. Search using client-specific info loads other irrelevant information. ##### 5. Missing Features Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. [ See 54 mentions ](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1194636&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great for 100% data capture and receive accurate insights" What do you dislike about Glassbox? The new UI has been glitchy with easily pulling reports, heatmaps and quick sets of data MM madhu m. Enterprise (\> 1000 emp.) 5.0/5 "Session Review" What do you dislike about Glassbox? Session retention and haveing all the API captured - some time we have missing AJAX AL amanda l. Fraud Associate Enterprise (\> 1000 emp.) 5/9/2025 "Insights that work!" 5/5 What do you like best about Glassbox? Being able to see the full connections and their locations for our day to day role this helps us submit the correct response Review collected by and hosted on G2.com. What do you dislike about Glassbox? Would like more information on future releases and the expected functionality which is down the road Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Our team work in fraud so we are able to use glassbox to determine if a connection was made in a different state/country during the time of the upgrade that was being placed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/7/2025 "Great session replay" 5/5 What do you like best about Glassbox? Playback of the sessions is a game changer Review collected by and hosted on G2.com. What do you dislike about Glassbox? Heatmaps can be tricky to configure with the right view Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Support no longer need to jump on a call with the customer for every issue, this is brought our video calling rate down significantly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite TC Tamma C. Digital Analyst Enterprise (\> 1000 emp.) 7/1/2025 "Understanding User Struggles" 5/5 What do you like best about Glassbox? I like it's core feature to go through the sessions and provide a solution Review collected by and hosted on G2.com. What do you dislike about Glassbox? The reports can be a bit tricky to understand for a beginner Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? It helps us understand user struggles, pain points, drop off points, hesitation, unclear member intent, and behavior patterns Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RK Rocio k. Sr. Software Engineer Enterprise (\> 1000 emp.) 4/10/2025 "Great to see the business flows" 5/5 What do you like best about Glassbox? I love the detail of the extension that you can get on the spot of a specific page. Also love the business flow and chose and pick a certain workflow. Review collected by and hosted on G2.com. What do you dislike about Glassbox? The retention of data is limited , sessions older than a year are no longer stored in the system Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? The business problems I am solving with Glassbox are spikes related to javascript errors and understand why is it happening. I will now report it to my team, and understand if it's isolated or systemic. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/26/2024 "Love Glassbox Interaction Maps" 5/5 What do you like best about Glassbox? i definitely love the interaction maps the most. Seeing how often certain stuff gets clicked on pages makes it easy to judge if the webpage is used like we hope they will use it. The struggle score for filtering together with the recorded sessions also offer an valuable insight where you can see if customers actually navigate the website in a proper way. Review collected by and hosted on G2.com. What do you dislike about Glassbox? The system can be slow at times and you cant find sessions that are older than a year. Furthermore, as much as i like the recorded sessions, sometimes it feels like the sessions are cut short or it does not fully show their entire session. This makes judging, analysing and concluding a bit more difficult in certain circumstances. Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Like stated above, its focused on seeing if people actually use certain functions we implemented in our website. Judging on this, we can actually change the webpages to make sure the customer journey proceeds like we intended to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 3/26/2025 "Easy UI" 5/5 What do you like best about Glassbox? What I like about Glassbox is the ease of use. The UI is easy to use and intuitive. Starting with ability to search for a record, filter transactions based on the interval. While reviewing a session, ability to look skip inactivity and speedup sessions to name a few. Review collected by and hosted on G2.com. What do you dislike about Glassbox? I would like the option to save a session past its retention date Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? The main use of Glassbox for me is to research customer complaints on a day-to-day basis, provide feedback to the customer support team in clarifying customer complaints. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PG patrick g. Director Enterprise (\> 1000 emp.) 6/25/2025 "Navigation is as smooth as butter" 5/5 What do you like best about Glassbox? The software is easy to navigate, options and features are clear as well. I appreciate the additional search functions. Review collected by and hosted on G2.com. What do you dislike about Glassbox? The default retention for keeping session replays is short. Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Glassbox allows me to evaluate data, trends, and customer usage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Schylar W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Schylar W.") SW Schylar W. Lead Account Specialist Enterprise (\> 1000 emp.) 6/3/2025 "Experience with Glassbox" 4/5 What do you like best about Glassbox? I think the most helpful thing about Glassbox is that it allows you to see more your customer is needing assistance with Review collected by and hosted on G2.com. What do you dislike about Glassbox? Sometimes glassbox is finicky. It can cause some frustration Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Glassbox is solving the barrier of not being able to see what the user is experiencing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RC rolando c. Risk Manager Enterprise (\> 1000 emp.) 3/24/2025 "Great for detecting fraud" 5/5 What do you like best about Glassbox? finding out what the fraudsters are clicking on and how long they are on a page for. Review collected by and hosted on G2.com. What do you dislike about Glassbox? System can have spikes where queries take a longer time. Good support team Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? financial crime investigations and determining criminal activity via account takeover Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AT adrian t. UX MAnager Enterprise (\> 1000 emp.) 11/28/2024 "Accurate playback" 5/5 What do you like best about Glassbox? being able to see the playback \_and\_ get session information like cookies and ids is incredibly helpful for doing deeper dives in other tracking tools we use. gb is a great first-line tool for finding user experience problems and confirming success of new ux features. Review collected by and hosted on G2.com. What do you dislike about Glassbox? filtering seems a bit complex and opaque, but it might just be an education problem on my part. i was expecting a traditional boolean builder, but there seems to be no "OR" option -- instead i have to use "is one of", which is counter-intuitive to me when checking something like page content (where i would expect "is one of" to match the entire value). so again...probably just an education problem on my part. Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Figuring out best position for new UX features in the product and measuring there success Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ ![Heap by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ View All Alternatives ](https://www.g2.com/products/glassbox/competitors/alternatives) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools)[Digital Accessibility Platforms](https://www.g2.com/categories/Digital-accessibility-platforms)[Digital Accessibility Tools](https://www.g2.com/categories/digital-accessibility-tools)[Digital Experience Monitoring (DEM)](https://www.g2.com/categories/digital-experience-monitoring-dem) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which business process management tools handle cross-departmental workflows well and keep data flowing between teams without manual handoffs?](https://www.g2.com/discussions/which-business-process-management-tools-handle-cross-departmental-workflows-well-and-keep-data-flowing-between-teams-without-manual-handoffs)[Best data analytics tools for tech industry](https://www.g2.com/discussions/what-are-the-best-data-analytics-tools-for-the-tech-industry)[What platform provides real-time task progress tracking?](https://www.g2.com/discussions/what-platform-provides-real-time-task-progress-tracking) [Leading software for automating customer support services](https://www.g2.com/discussions/leading-software-for-automating-customer-support-services)[Best Task Management Software](https://www.g2.com/articles/best-task-management-software)[Pros and Cons Details](https://www.g2.com/products/glassbox/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)