--- title: Glassbox Reviews meta_title: 'Glassbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 809 reviews by the users' company size, role or industry to find out how Glassbox works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 809 scale: '5' date_modified: '2026-07-13' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Glassbox Reviews **Vendor:** Glassbox **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.9/5.0 **Total Reviews:** 809 ## About Glassbox Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. ## Glassbox Pros & Cons **What users like:** - Users appreciate the **ease of use** in Glassbox, enabling immediate access to actionable insights without delays. (210 reviews) - Users value the **robustness and integration** of Glassbox's session replay feature, enhancing issue resolution and analysis. (190 reviews) - Users value the **immediate access to insights** with Glassbox, enabling timely interventions and effective revenue optimization. (174 reviews) - Users find the **customer visibility** feature of Glassbox invaluable for effective troubleshooting and enhancing user experience. (132 reviews) - Users value Glassbox for its **deep customer understanding** , enabling effective troubleshooting and validation of customer information. (122 reviews) - Features (117 reviews) - Session Tracking (115 reviews) - Recording Features (109 reviews) - Customer Insights (99 reviews) - User Insights (99 reviews) **What users dislike:** - Users experience **session issues** with links splitting and limited access to historical records causing frustration. (70 reviews) - Users find the **navigation icons not intuitive** , making it difficult to understand their functions within Glassbox. (65 reviews) - Users report **frustrating session management issues** with slow load times and frequent expiration, making usage challenging. (62 reviews) - Users find the **learning curve steep** , expressing a need for better training and documentation to navigate complex features. (61 reviews) - Users feel Glassbox lacks **customization options** for reports and funnel creation, limiting their analysis capabilities. (54 reviews) - Filtering Issues (44 reviews) - Limitations (42 reviews) - Slow Loading (42 reviews) - Slow Performance (41 reviews) - Steep Learning Curve (39 reviews) ## Glassbox Reviews ### 1. viewing history **Rating:** 5.0/5.0 stars **Reviewed by:** J M. | Dispute Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Glassbox?** The fact you can view the history of the sessions of users and see what issues the customers are having. **What do you dislike about Glassbox?** better filtering of users according to cross session activities would help to understand activity across multiple interactions **What problems is Glassbox solving and how is that benefiting you?** Look and fix errors on customer side and reducing the workload on our support center as we can identify the issues which are occuring ### 2. Pinpoint UI / UX issues **Rating:** 5.0/5.0 stars **Reviewed by:** J Y. | UX Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Glassbox?** Glassbox provides out-of-box session replay with search and filtering, allowing developers to directly observe user interactions, pinpointing UI/UX friction and reproducing bugs in their original context. The DOM snapshots accelerate debugging and inform targeted improvements, reducing time spent on issue replication. **What do you dislike about Glassbox?** More details in the joruney map and the funnel for better issue resoluion such as a personalised struggle score **What problems is Glassbox solving and how is that benefiting you?** A dashboard application for building management. The complex UI makes user behavior difficult to understand. Generally the business relied on in-person customer surveys to observe their usage of the dashboards and make improvements. Glassbox session replay makes this doable on larger scale. ### 3. Easy tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** tammy h. | Risk Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Glassbox?** the ease of this tool - it is very apparent where everything is and how to use it - and the session details appear in context **What do you dislike about Glassbox?** I would like to see more alerts which are connected to fraud or risk issues **What problems is Glassbox solving and how is that benefiting you?** fraudulent activity /saving company money ### 4. Watching Replays **Rating:** 5.0/5.0 stars **Reviewed by:** Chad R. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Glassbox?** I use it mostly for watching replays. I like that it segments the user journey into events that I can navigate to find what I am looking for faster. **What do you dislike about Glassbox?** I would like to see some more investment in customer facing events **What problems is Glassbox solving and how is that benefiting you?** I am watching user journeys based on feedback from our stores and software users. Helps me understand what the users intentions were. ### 5. Very intutative **Rating:** 5.0/5.0 stars **Reviewed by:** Dov S. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Glassbox?** I like how everything seems to be interconnected such as going from a session to funnel and then taking that back to the interaction map very intuitive **What do you dislike about Glassbox?** The payload of the sessions has details which are not always used **What problems is Glassbox solving and how is that benefiting you?** Mostly looking for user struggles and abandoment rate, but will need to look at product performance and other metrics in order to determine struggles ### 6. Great Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Amit R. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Glassbox?** Reporting mechanism, and liberty to create funnels for more personalized and detailed reports. **What do you dislike about Glassbox?** Retention of session could be for longer and would help us as well **What problems is Glassbox solving and how is that benefiting you?** Improving User experience and monitoring failure points. ### 7. Great AI **Rating:** 5.0/5.0 stars **Reviewed by:** H C. | Digital Analysts, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Glassbox?** I love the AI part in the session replay and the way is puts togeather a summary of all sessions so that we dont need to play them back. it also has referance points in the summary to the parts in the session - which are highlighted in the summary **What do you dislike about Glassbox?** System can be a fraction slow sometimes but overall this is a great tool for us **What problems is Glassbox solving and how is that benefiting you?** understand and pinpoint issues in the customer experaince which we can then fix with confidence ### 8. Solving Problems **Rating:** 5.0/5.0 stars **Reviewed by:** Diana C. | Brand Websites Expert, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Glassbox?** I like the struggles score and section cam in the main error analysis page **What do you dislike about Glassbox?** The time is takes to get back a session for replay can take too long **What problems is Glassbox solving and how is that benefiting you?** we are trying to solve problems with pages like struggles, range clicks and everything related to the navigation ### 9. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** charan s. | Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Glassbox?** Ease of use and the fact i am able to replay customer sessions easily. This really helps us zero in on the issue and resolve quickly **What do you dislike about Glassbox?** More information on the upcoming features would be very helpful **What problems is Glassbox solving and how is that benefiting you?** locating our session errors and crashes of our mobile up ### 10. Great for iOS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Glassbox?** The idea of actually seeing a session is something i never seen before anywhere else. For me as a developer the mose usable case is when i cannot reproduce crashes from logs when there is not enough information. **What do you dislike about Glassbox?** Remembering and making sure sensitive information is masked is important and might require maintenance. The only extra work you need to put into your project when developing new fetures etc. **What problems is Glassbox solving and how is that benefiting you?** For me as an ios developer it solves recreating crashed i find on crashlytics and where the logs i get there are not enough for me to reproduce. Or any other edge cases that are harder to reproduce, glassbox helps to see step by step what the user did. ### 11. Does as promised **Rating:** 5.0/5.0 stars **Reviewed by:** B B. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Glassbox?** We have been using glassbox for some time and I can say it deos as promised. we can search for user sessions in the larger context and see what they are up to and what needs to be done **What do you dislike about Glassbox?** It does take some time to get yourself familer properly with the product and glassbox could make use of more learning materials inside of the product itself to make onboarding easier **What problems is Glassbox solving and how is that benefiting you?** Creating journey funnels and integrating with our web analytics to see the reasons behind campaign conversion. montior the usage of new system capabilites and performance ### 12. Great Interaction Maps **Rating:** 5.0/5.0 stars **Reviewed by:** Eben W. | Marketing Technology Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Glassbox?** interaction maps - i like being able to see different engagements and ab test variations per page **What do you dislike about Glassbox?** Would good to make easier page grouping we have many sites and this takes time **What problems is Glassbox solving and how is that benefiting you?** with glassbox we are able to gain deeper insight into our customer journeys, the interactions and behaviors they are exhibiting via session reply, as well as deeper insight into errors and site performance ### 13. time and visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Jemaine L. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Glassbox?** Love the application as it allows real time visibility of actions taken on the system. This helps for coaching and understanding for investigation. This also improves performance. The application it self is very easy and simple to use. Glassbox is used for daily monitoring to prevent data breaches as well. it also breaks it down in a timeline **What do you dislike about Glassbox?** I can't think of anything out of the normal - maybe have it esier to build reports **What problems is Glassbox solving and how is that benefiting you?** We get daily escalations of data breaches or missed informed clients. We use glassbox to track the consultants actions and if they were able to read the system accurately, make the accurate changes and relay the accurate information back to the customer. We resolve business data breaches and future money losses by actively viewing glassbox ### 14. Minimising Fraud **Rating:** 5.0/5.0 stars **Reviewed by:** kevin s. | Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Glassbox?** I like being able to see all the different details per session. Seeing the session, from beginning to end, with the explanations to the left (saying what is happening with each click) **What do you dislike about Glassbox?** Would love to see how this integrates with our fraud solutions **What problems is Glassbox solving and how is that benefiting you?** I currently work for a fraud team. We use glassbox to see what activity occurs when a member accesses their profile/account through desktop/laptop/mobile device. It helps us to find suspicious behavior. ### 15. Real Time ! **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel C. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Glassbox?** I love how i can see on real time where the card members are so i can assist them **What do you dislike about Glassbox?** More customer activiites and events - more training on how to use funnles **What problems is Glassbox solving and how is that benefiting you?** We are using Glassbox for support and web support of our customers who have a problem when they come into our site and are unable to perform their tasks - someties its a bug ometimes the issue is on the customer side in any case we can solve it in realtime ### 16. Very easy to track **Rating:** 5.0/5.0 stars **Reviewed by:** nikhil a. | Customer Experience Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Glassbox?** Recorded sessions and analytics are easy to track **What do you dislike about Glassbox?** Sessions views are not exactly same as we see on user experience, styles on the Ui are overlapping when viewing the sessions and it can be improved a lot that brings good user experience when tracking **What problems is Glassbox solving and how is that benefiting you?** Turning the customer issue upside down and solving it before it can become a big problem ### 17. Great addition to Adobe **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan T. | Digital Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Glassbox?** I LOVE the ability to actually watch sessions to see what customers are doing on the app or website. adobe works in aggregate but you miss the insights for WHY the customer is dropping off. seeing them struggle on certain features or designs lets us focus on the right thing. **What do you dislike about Glassbox?** ere's my ask for a fix: i cannot easily find pages within the experience and watch issues on them. it's a pain in the ass - and if it were easier my team and i would use glassbox a TON more. **What problems is Glassbox solving and how is that benefiting you?** My team primarily uses glass box for troubleshooting and prioritizing fixes. Frequently we'll get qualitative feedback around an issue, but customers don't have the right words for what's actually broken. we tie the sesssion to feedback and use that to watch what's actually happening. this also acts as 'evidence' for the engineering teams to diagnose what calls are failing etc. ### 18. Session Recordings **Rating:** 5.0/5.0 stars **Reviewed by:** kieran t. | Production Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Glassbox?** Great place to see the session recordings of our users and see how well they can operate our site and app **What do you dislike about Glassbox?** The retention of sessions can be an issue some times we find that the sessions no longer exsist. **What problems is Glassbox solving and how is that benefiting you?** Ensuring that our new features are appearing correctly and that customers are interacting with them the way it was intended ### 19. Great API Data **Rating:** 5.0/5.0 stars **Reviewed by:** deepankar d. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Glassbox?** There is no limit on the API data which we can get per session - and no tagging is needed for events **What do you dislike about Glassbox?** I would like to have the sessions saved for a longer period of time **What problems is Glassbox solving and how is that benefiting you?** finding customer impacted sessions, new release issues, performance ### 20. Great performance monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** edmondpaolo d. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Glassbox?** Glassbox has been very helpful in retroactive search - we can quickly create a funnel and unterstand how important an issue is **What do you dislike about Glassbox?** Nothing to complain about except would like a longer retention of our sessions in the system **What problems is Glassbox solving and how is that benefiting you?** We give our customers a better experience so that they dont need to call into the contact center every time ! ### 21. Great for Banking Apps **Rating:** 5.0/5.0 stars **Reviewed by:** ruth a. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Glassbox?** how we are able to locate online banking session using client IP and then quickly take care of the issue - we can also see all detais about the session including how the client side scripts are running **What do you dislike about Glassbox?** Taking to much time to create the query itself and sharing it with others **What problems is Glassbox solving and how is that benefiting you?** Clent having issues navigating the online banking specially needs help viewing spending report, I want to take a look at what they are seeing in order for me to help ### 22. Glassbox is a helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** rasheeda s. | Lead Account Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Glassbox?** I love using box to be able to troubleshoot with an account holder who is having technical difficulites. I can see on my end where they account holder is running into errors. **What do you dislike about Glassbox?** I love everything about glassbox, the only feature I wish glassbox had is to be able to see account holders screen real time to help navigate discover website. **What problems is Glassbox solving and how is that benefiting you?** Glassbox is benefical for web support department. When submitting tickets it is important to research and see what the underlying issue is on why account holders are having trouble logging in. Glassbox features makes that helpful in doing so ### 23. Insight & Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Declan M. | Service Design Load, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Glassbox?** I’ve been using Glassbox for about 6 months now, heavily over the past 2 months, and it’s impressive. It gives me a good amount of insight and flexibility in setting up relevant reports, as well as ability to track individual components. I like the data visualization tools that are availabile, making it easy to identify issues and improve user experience. **What do you dislike about Glassbox?** Nothing major which stands out - a very powerfull tool from my perspective **What problems is Glassbox solving and how is that benefiting you?** I'm currently using it to get basic analytics, like unique visitors, spread of users geographically, struggle scores, etc., mainly the basics because we are just starting to use it in our area of the organisation and need to baseline usage. We're also looking at things like page load and download times per page. The intent is to apply tracking IDs in these products very soon. ### 24. Relatively Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Evon B. | DevOps, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Glassbox?** It's relatively easy to find the info you're looking for and it has great support for our mobile SDK **What do you dislike about Glassbox?** The speed - some time it takes too long to get the results **What problems is Glassbox solving and how is that benefiting you?** The ability to see where our customers are struggling with our website ### 25. Transparent and strong AI models **Rating:** 5.0/5.0 stars **Reviewed by:** Ben b. | Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Glassbox?** The AI in Glassbox makes it very easy for us to quickly search and find sessions. It also gives us the ability to create a summary of them so that we dont need to replay **What do you dislike about Glassbox?** The performance of the system can be impacted at time in terms of the time it takes to replay the session **What problems is Glassbox solving and how is that benefiting you?** Looking for issues in our customer journey - when they are unable to fill out a request and by this we can imrove our systems ### 26. Love the UX **Rating:** 5.0/5.0 stars **Reviewed by:** Davide C. | UX Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Glassbox?** The user experience Glassbox provides is very powerful its easy and intuitive making your way around the application **What do you dislike about Glassbox?** Better grouping pf pages for our mapping **What problems is Glassbox solving and how is that benefiting you?** understanding how consumers are navigating around the websites ### 27. One of the more powerful tools I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Colette D. | Digital Owner, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Glassbox?** Glassbox provides more than just metrics about who does what on the site. Having the recorded sessions, journey maps, and interaction maps all in one tool helps elevate my understanding of how users use my site in a way that I can't get from either qualitative or quantitative alone. **What do you dislike about Glassbox?** more communication on product updates and new features would be great **What problems is Glassbox solving and how is that benefiting you?** I am trying to gain a quantitative perspective of qualitative problems. I take comments from individual users obtained through qualitative studies then use Glassbox to try to understand more about that issue. For example, are other users having the same problem? Or what is the context of the problem; how did the user come to experience that problem in the context of other pages, their journey, and navigation. ### 28. Easy to skip inactivity! **Rating:** 5.0/5.0 stars **Reviewed by:** alishan M. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Glassbox?** Love the ease of skipping inactivty! We use many Glassbox reports to understand our customers and now with GIA for reports it's become easier than ever to understand the highlights and key takeaways of these reports. Previously it would days to analyze a report and decide on action items, now it can take just a few minutes **What do you dislike about Glassbox?** It can take time for the sessions to load and replay **What problems is Glassbox solving and how is that benefiting you?** Help you understand where customers faced problesm digitally to then take these problems and uild a solution for it. ### 29. Seeing our pain points **Rating:** 5.0/5.0 stars **Reviewed by:** C S. | Production support, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Glassbox?** Being able to monitor our crashes - review our customer sessions and fix all the pain points - specifically on our mobile app **What do you dislike about Glassbox?** System can be slow sometimes or take time to respond **What problems is Glassbox solving and how is that benefiting you?** understanding the usage of our mobile app and seeing where the screen UX is unclear ### 30. Great API detais **Rating:** 5.0/5.0 stars **Reviewed by:** rhea b. | Digital Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Glassbox?** I like being able to watch customer sessions and see the api responses which have details on the customer journey **What do you dislike about Glassbox?** Sometimes searching for things is hard if you don't know what everything means **What problems is Glassbox solving and how is that benefiting you?** Operational Cost - reducing the number of calls we get into our contact center ### 31. Easy way to analyze **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Decision Science Analyst / Fraud Strategy Rules, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Glassbox?** Glassbox provides an easy way for me to analyze sessions where fraud occurs. This gives us invaluable insight into how fraudsters behave and also assists us in coming up with new strategies to combat unauthorized activity. **What do you dislike about Glassbox?** Extended retention and addtional customer training and visibility into roadmap **What problems is Glassbox solving and how is that benefiting you?** We are using Glassbox to view historical sessions for our customers in occurrences where they have had an account takeover. We are able to solve account takeover problems by placing strategies based off of the fraudster behavior. ### 32. Great way to see user movements **Rating:** 5.0/5.0 stars **Reviewed by:** Jane R. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Glassbox?** opportunity to capture user movements to better understand friction and identify fraud **What do you dislike about Glassbox?** recording links often don't load (can't be found) so an easier way to look up recordings **What problems is Glassbox solving and how is that benefiting you?** Looking for places of friction and places where accounts might be taken over ### 33. Love the struggle score **Rating:** 5.0/5.0 stars **Reviewed by:** Esti l. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Glassbox?** The struggle score! I love that I can pinpoint to a section that GlassBox has already highlighted for me. I also love that I can speed up or skip to pertinent details in the recording. **What do you dislike about Glassbox?** The system is great and is working - sometime there is a lag in the session replay **What problems is Glassbox solving and how is that benefiting you?** Sign in issues mostly. Targeting where in the process they are running into major issues. It's a functionality issue. ### 34. Great for customer CX **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Dev Ops, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Glassbox?** The ability to see exactly what our customers see, so helpful for troubleshooting! **What do you dislike about Glassbox?** I would love to see move stuff on new features and capabilities **What problems is Glassbox solving and how is that benefiting you?** Sometimes can be slow to load info, while it has improved, that can impact customer resolution. ### 35. Level of details **Rating:** 5.0/5.0 stars **Reviewed by:** Leon E. | Production Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Glassbox?** Level of detail provided, ability to search content captured **What do you dislike about Glassbox?** Some times sessions which were recorded cant be found **What problems is Glassbox solving and how is that benefiting you?** User difficulties on the web-site and app, tracing the backend causes ### 36. See the active traffic **Rating:** 5.0/5.0 stars **Reviewed by:** swaraj s. | CX Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Glassbox?** With GlassBox its good to view the active traffic about our customer facing applications **What do you dislike about Glassbox?** The heat maps dont always explain what is going on **What problems is Glassbox solving and how is that benefiting you?** Stats are useful for Production incidents how they are being solved and how long it took ### 37. Good for event tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Matias R. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2024 **What do you like best about Glassbox?** the granularity of the event tracking. It means I can track specific issues by user level and that helps me generalise later if there are issues **What do you dislike about Glassbox?** The tool is great would love to see more customer activiites if possiable **What problems is Glassbox solving and how is that benefiting you?** onboarding issues. This includes from first app open all the way to account created and first funding event. Also some things after the onboarding to check specific events from the user but it's minor. ### 38. Session Information **Rating:** 5.0/5.0 stars **Reviewed by:** Michael I. | Digital Owner, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Glassbox?** The ability to get information on the session. It's important we can obtain details about the users cpu, device, os version and other necessary for our research **What do you dislike about Glassbox?** Better traing and quick search bar in the session replay screen **What problems is Glassbox solving and how is that benefiting you?** We are solving issues with the customers login session. Whether its basic or complex problems; having a visual makes it easier to diagnose the problem ### 39. Real time access **Rating:** 5.0/5.0 stars **Reviewed by:** Camron C. | Production support, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Glassbox?** The ability to access the mode that let's you scroll up and down as if you were on the page yourself. **What do you dislike about Glassbox?** Would love to see what Glassbox has in their roadmap and their futre plans **What problems is Glassbox solving and how is that benefiting you?** Any subjective errors within the capture and save timeframe, agent or client side. ### 40. Ease of platform **Rating:** 5.0/5.0 stars **Reviewed by:** J s. | Digital Owner, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Glassbox?** The ease of use of the platform and intuitive movement through it **What do you dislike about Glassbox?** extended record keeping for deeper analysis **What problems is Glassbox solving and how is that benefiting you?** metrics gathering, insight into user behaviour and frustration analysis ### 41. Great Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Mrathin a. | Production Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Glassbox?** The glassbox reporting has been pivotal in our operations and provides us with great insights **What do you dislike about Glassbox?** Long time to wait for session reload when playing back **What problems is Glassbox solving and how is that benefiting you?** Seeing the customer problem in a session and being able to prove it ### 42. Powerful session replay **Rating:** 5.0/5.0 stars **Reviewed by:** abhishek b. | Frontend Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2024 **What do you like best about Glassbox?** What I like about Glassbox is it offers powerful session replay and analytics tools that help pinpoint user pain points. The intuitive interface and real-time insights make it easy to optimize the user journey, while detailed heatmaps provide valuable data for enhancing overall website performance and user experience. **What do you dislike about Glassbox?** It would be great to be updated more frequently on new features in the tool **What problems is Glassbox solving and how is that benefiting you?** We mainly use Glassbox to replay member sessions, allowing us to identify and resolve user experience issues more efficiently. It helps us understand user behavior, troubleshoot problems, and optimize our digital platform to enhance member satisfaction and reduce support inquiries. ### 43. Very Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Sam O. | CX Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Glassbox?** I love how I can see what the time was for each page the card member was on. Also I love the efficiency of Glass box. I also like the pause and play feature. Also the fact that you can share the session. Glass box makes my day and job so much easier. i love Glass box! **What do you dislike about Glassbox?** Very powewful tool which helps me in my day to day **What problems is Glassbox solving and how is that benefiting you?** I solve problems for customers everyday using Glass box. Customers face many problems every day. Some problems they face is the fact that they are alone and don't have any one to assist them. By using glass box, I am able to give the customer an extra pair of eyes on the situation at hand. Using glass box allows the customer to have help in a new innovative way. ### 44. A great deal of info **Rating:** 5.0/5.0 stars **Reviewed by:** jeffrey p. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Glassbox?** The amount of information provided and the fact that it is all avaialbe for us and is tagless. All this make it very easy to get value. I have been using Glassbox to search for the loading errors and where the core web vitals of pages are not performing properly **What do you dislike about Glassbox?** There are some contraints on data retention - after about 3 months sessions are no loner available for analysis **What problems is Glassbox solving and how is that benefiting you?** to determine what IPs have accessed which accounts and when. this is a time saver for us and helps us reduce the areas of friction. Measuring the Core Web Vitals such as LCP and CLS enable us to react very quickly to any performance issue on our pages before it hits our SEO ### 45. Very easy **Rating:** 5.0/5.0 stars **Reviewed by:** steven W. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Glassbox?** When searching for sessions. the device/browser icons make it very easy to identify what kind of device and/or which browser was used to initiate a session. **What do you dislike about Glassbox?** more customer training on new features would be useful **What problems is Glassbox solving and how is that benefiting you?** Session replay helps us identify exact errors /experience, as well as being able to identify if issue is simply navigation-based or an actual "issue" ### 46. See the clicks and presses **Rating:** 5.0/5.0 stars **Reviewed by:** allissa n. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Glassbox?** I am still trying to learn more about how to use glass box but i like that if theres a problem or we are needing to research something specific, we can see the user's session replay with clicks/presses **What do you dislike about Glassbox?** Might just be a me thing, but I am not very sure of all the features and what i can do, not sure if this exists yet, but it would be nice to see a heat map of presses on a screen of like the users in a timee period **What problems is Glassbox solving and how is that benefiting you?** Eliminating the pain points and frustrrations for our customers so that they can be self serverd ### 47. Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Maria C. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Glassbox?** Glassbox has a very intuative interface and this makes it easy for us to visualize complex journeys. Also the real time analytics replay is very powerfull as we can resolve issues on the fly **What do you dislike about Glassbox?** I am happy with the tool somwtimes there is a delay in playback or parts of the screen are covered - but maybe this is becasue of PII **What problems is Glassbox solving and how is that benefiting you?** reduce dropoffs and helps with our compliance teams to identify potential fraud ### 48. Insights from our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Skip E. | Digital Owner, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Glassbox?** The ability to review recorded sessions and create funnels which we can then use to montor if an issue a customer is experaining is happening more than it should **What do you dislike about Glassbox?** The recorded commonly do not display page CSS/styling correctly, which makes it very hard or impossible to understand the user journey. **What problems is Glassbox solving and how is that benefiting you?** Going into the customer sessions we can see the cause of their frustration and fix it ### 49. Very simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** susan v. | Digital Owner, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Glassbox?** The best thing about the Glassbox tool is that it is simple and straight forward to use **What do you dislike about Glassbox?** The retnetion of the sessions could be longer so that they dont get deleted after 6 months **What problems is Glassbox solving and how is that benefiting you?** Investigation into potential unauthorized access ### 50. The AI part is outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Yogev B. | Digital Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Glassbox?** The GIA part in Glassbox is very helpful. we can search for sessions and summarize them without the need to spend countless time viewing them. it takes us directly to where this issue is and makes our team more productive **What do you dislike about Glassbox?** I would appreciate if there was more transparency in terms of roadmap items and sharing with the team **What problems is Glassbox solving and how is that benefiting you?** We are looking into the experience in our mobile app and seeding where customers are abandoning due to technical issues ## Glassbox Discussions - [Can you configure struggle scores based on a journey type](https://www.g2.com/discussions/43453-can-you-configure-struggle-scores-based-on-a-journey-type) - 2 comments, 1 upvote - [What is the best way to insights which are only relevant to me](https://www.g2.com/discussions/41291-what-is-the-best-way-to-insights-which-are-only-relevant-to-me) - 1 comment, 1 upvote - [User Sessions](https://www.g2.com/discussions/40386-user-sessions) - 1 comment, 1 upvote - [When do we get to utilize Customer Journey Maps?](https://www.g2.com/discussions/32920-when-do-we-get-to-utilize-customer-journey-maps) - 2 comments, 1 upvote - [View Glassbox pricing details and edition comparison](https://www.g2.com/products/glassbox/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+16%3A37%3A11+-0500&secure%5Bsession_id%5D=5deea58c-cf27-4a9f-9322-22aed4d5c775&secure%5Btoken%5D=4f748feb63d93eb83159d414df5b1b8c2ea8afd02a98abffb09a402204c09880&format=llm_user) ## Glassbox Integrations - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) ## Glassbox Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring** - Compliance Monitoring - Real-Time Monitoring - Dynamic Crawling - Task Management **Support** - Recommendations - Progress Tracking **Generative AI** - AI Text Generation **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Management** - Content Management - Alerts - Budget Analysis **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Reporting** - Prioritization - Site Comparison **Reporting** - Page Reports - Broken Link Checker **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Automation** - Automated Testing - Automated Scan **Functionality** - Individual Page Auditing - Quality Assurance Dashboard - Integration **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring **Functionality** - Automated Regression Testing - Customizable Testing Tools - Multi-User Testing - Filtering - Overlay Engine **Generative AI** - AI Text Generation **Generative AI** - AI Text-to-Speech **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Generative AI** - AI Text-to-Speech **Agentic AI - Digital Accessibility Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Agentic AI - Digital Accessibility Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Glassbox Alternatives - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews)