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Glance Reviews & Product Details - Page 3

Glance Overview

What is Glance?

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance. With Glance, agents can see exactly what the customer is seeing and highlight elements on the screen to explain and guide navigation. Glance solutions are purpose-built to comply with the most rigorous privacy and security requirements, making them an ideal fit for financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, Twilio, Genesys, Microsoft, and more - make launching a cobrowsing session as simple as clicking a button. Get started with Glance to deliver personal, hands-on customer experience that shortens average call handling time, drives revenue opportunities, and turns customer into raving fans.

Glance Details
Discussions
Glance Community
Languages Supported
English
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Product Description

Glance Networks provides omnichannel visual engagement including screen share, cobrowse, mobile app sharing, and agent video technology to enable enterprises to improve customer satisfaction, service center efficiency, app transactions, and sales conversion rates.


Seller Details
Seller
Glance
Year Founded
2000
HQ Location
Wakefield, MA
Twitter
@glancenetworks
2,206 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Phone
1-888-945-2623

Marketing O.
MO
Overview Provided by:

Recent Glance Reviews

Brittany R.
BR
Brittany R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Makes paying out insurance claims easy"
It makes authorizing and reviewing claims payouts very easy
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Incredible Experience ( Support)"
Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support no...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Humana Military"
The system is straightforward to use. I currently don't have any issues.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Glance Media

Glance Demo - Web cobrowse
Easily start a session with users with one click.
Glance Demo - Mobile app support
Assist customers directly in your app with personal support.
Answer a few questions to help the Glance community
Have you used Glance before?
Yes

Video Reviews

24 Glance Reviews

4.5 out of 5
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24 Glance Reviews
4.5 out of 5
24 Glance Reviews
4.5 out of 5

Glance Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Keith R.
KR
Marketing & IT Specialist
Industrial Automation
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

This product is easy to use and never has issues. It's always on your taskbar when you need it. Support is excellent. Someone is always available to take your call (for the very few times you need it). The customizable URL provides an easy way for your customers to find you. Review collected by and hosted on G2.com.

What do you dislike about Glance?

To be honest, we haven't really found a reason to dislike this product. It does exactly what it needs to do every time. Our biggest complaint was price, but they recently restructured their pricing model and saved us $200/year per user. Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

Choose Glance over Citrix's products. You might spend a little more to license your users, but you'll have an all-in-one product that is easy to manage and license. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

We use Glance to remotely control our customer's PCs to troubleshoot their issues. Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Glance?

Glance is a great tool for screensharing. The link to send out to customers is simple and easy to remember. Performance is good and their support is as well! Review collected by and hosted on G2.com.

What do you dislike about Glance?

Fortunately nothing comes to mind - would recommend. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Easy screensharing to triage customer issues and share demos. Review collected by and hosted on G2.com.

MM
financial analyst
Government Administration
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

that it supports mac os's as well as microsoft, making it a more dynamic software for a bigger work environment Review collected by and hosted on G2.com.

What do you dislike about Glance?

we have only had ONE connection issue, but other than that, great! Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

make sure the need is their for a remote desktop solution or else you will be stuck paying for a software and the benefits will not come. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

remoting desktops due to more telecommuting int he workplace Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

It's easy to start and share a private Glance session with meeting members. I like that I don't need to approve attendees. Unlike the Cisco software, attendees don't need to download and run a program; they can access the screen share right from the browser. Review collected by and hosted on G2.com.

What do you dislike about Glance?

I don't like that our company's setup does not include voice and video. We end up using three different systems for one meeting -- one for voice, one for screen sharing, and one for video. That is more a factor of our corporate setup than the software's limitation. We also have issues with the number of accounts available to our users. Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

Don't try to play videos over a Glance conference, the service (or it could be our network), is too slow. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Quick and easy screen sharing internally and externally. Portable access to screen sharing on any device. Review collected by and hosted on G2.com.