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Glance Reviews & Product Details - Page 2

Glance Overview

What is Glance?

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance. With Glance, agents can see exactly what the customer is seeing and highlight elements on the screen to explain and guide navigation. Glance solutions are purpose-built to comply with the most rigorous privacy and security requirements, making them an ideal fit for financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, Twilio, Genesys, Microsoft, and more - make launching a cobrowsing session as simple as clicking a button. Get started with Glance to deliver personal, hands-on customer experience that shortens average call handling time, drives revenue opportunities, and turns customer into raving fans.

Glance Details
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Glance Community
Languages Supported
English
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Product Description

Glance Networks provides omnichannel visual engagement including screen share, cobrowse, mobile app sharing, and agent video technology to enable enterprises to improve customer satisfaction, service center efficiency, app transactions, and sales conversion rates.


Seller Details
Seller
Glance
Year Founded
2000
HQ Location
Wakefield, MA
Twitter
@glancenetworks
2,206 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Phone
1-888-945-2623

Marketing O.
MO
Overview Provided by:

Recent Glance Reviews

Brittany R.
BR
Brittany R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Makes paying out insurance claims easy"
It makes authorizing and reviewing claims payouts very easy
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Incredible Experience ( Support)"
Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support no...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Humana Military"
The system is straightforward to use. I currently don't have any issues.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Glance Media

Glance Demo - Web cobrowse
Easily start a session with users with one click.
Glance Demo - Mobile app support
Assist customers directly in your app with personal support.
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Video Reviews

24 Glance Reviews

4.5 out of 5
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24 Glance Reviews
4.5 out of 5
24 Glance Reviews
4.5 out of 5

Glance Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

An interactive view and being able to work remotely with the Customer as if I am there. Customers don’t want step by step direction, they want you to do it. This is the next best thing! Review collected by and hosted on G2.com.

What do you dislike about Glance?

When I load the program for the day, it takes forever! Managers have advised us to open the program and leave it open to troubleshoot this delay. Even it running in the background slows my computer down. It’s best to load upon using but it’s still being tested. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Online Banking navigation issue. Customers may not know where to go or how to enable this access. With this program, we are able to help Customers much more efficiently just like their family members can. *I cannot upload a screenshot. The program is only available internally to employees. My username is 24hr2347@glance.net Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

They have the best WebEx meeting tool with clear visuals Review collected by and hosted on G2.com.

What do you dislike about Glance?

Multiple screen control can be more useful,can be made available Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Work from home and remote connectivity is made easy Review collected by and hosted on G2.com.

JD
Coding Traineeship
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Glance?

Providing a user-friendly interface so by which it's easy to understand the software, widely used in companies. It provides different tools that are helpful in video conferencing and communication and it simplifies the selection that highlights the online members. Glance gives an HD calling facility to us which is best for visual communication. We are well satisfied with the performance of this tool. Quick response to all the problems in just one click that's why I like all of its features. Review collected by and hosted on G2.com.

What do you dislike about Glance?

A real-time frame is not provided by the software, which makes it more difficult to use. Lack of video quality when the net connection is slow and if the connection is lost then it is very difficult to connect again with other users. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

I have used this application and it is very user friendly because it provides a competitive advantage over other video conferencing apps by giving different options in the menu bar. Easy to manage a project through the Glance Network. Audio quality is much impressive as it can capture the pin drop sounds. Can collaborate with anyone via windows desktop, mobile, or any video device anywhere around the world at any time. Review collected by and hosted on G2.com.

SW
General Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

Glance systems cloud-based programming is exceptionally simple to utilize and it is useful for screen sharing, computerized cooperation and it additionally offers introduction and demo work. It is online programming utilized for online demos and introductions. It additionally offers to prepare new clients through online introductions and documentations. It is a simple method to impart the screen to representatives in workplaces and different regions. It likewise offers video and sound calling with exceptionally clear quality and it is additionally used to record the introductions and gatherings. It is additionally utilized for webcasting, introduction gushing, and constant visit. It is the best application that we can use for our business and correspondences. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Glance Networks has a few inconveniences, this application makes a few issues with regards to calling somebody we need to attempt on different occasions to associate with the individual at call. It got hanged when utilized just because and it additionally log jams the capacity of the gadgets to work. It likewise makes issues with the system associations that lull this application. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

It is probably the best application for everyday correspondence use and I utilized for screen sharing, video calls, and voice calls. It gives quality-based and clear introductions and calls chronicles which is very handy for attending business conferences and meetings without facing any serious difficulty. Review collected by and hosted on G2.com.

AC
Sales Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

Glance Networks cloud-based software is very easy to use and it is helpful for screen sharing, digital collaboration and it also offers presentation and demo work. It is an online software used for online demos and presentations and it also offers training to new users through online presentations and documentations. It is an easy way to share the screen with employees in offices and other areas and it also offers video and audio calling with very clear quality. It is also used to record the presentations and meetings. It is also used for webcasting, presentation streaming, and real-time chat and it is the best application that we can use for our business and communications. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Glance Networks has some disadvantages given here and its application creates some issues when it comes to calling someone we have to try multiple times to connect with the person at call. It got hanged when used for the first time and it also slowdowns the ability of the devices to work and it also creates issues with the network connections that slowdown this application. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Glance Networks is a good application and for daily communication use, it is used for screen sharing, video calls, and voice calls. It provides quality-based and clear presentations and calls recordings. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

A unique and different quality has the system of glance networks, where with its tools you can increase the income and treatment of the commercial values of your company, mobilizing an immediate delivery of information, handling composite terms to overcome the sales objectives of the organization, collaboration and sharing technologies are designed to transform your company and its management models, synchronizing visual interactions based on the cloud. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Loss of image quality properties are observed in the glance networks program, due to a failure that is established in its command center functionality of digital data transmission technologies, in which it is not possible to see clearly some of the data on your home page are faint and with little visual responsiveness, which generates a number of undefined work processes, by not having a prudent response to the information filtered by users in their programming. Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

With glance networks, application and transaction routing guides of a payment nature, funds transfers, product applications, support for real-time screen orientation, visual engagement breakpoints, first attention resolution, are among the tools that transform and convert a quality of content mobility guarantees managed by technological correspondences. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

To expand the digitized standards of customer experiences, glance networks software integrates open api lists, in which your relationship can take a defined course before the registered sessions and contact data, seeding an important kpi impact when using your commercial functions, working to make personalized consultations to customers in an interactive, precise and profitable way, improving the processes of communication services delivery. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

Video and audio quality is absolutely clear hence their are no mis-communications. Sales team are able to close the deals much faster than ever. I like the way it allows us to share the screen and giving access to others, hence both the parties who are on the call are are always on the same page. Review collected by and hosted on G2.com.

What do you dislike about Glance?

I have observed one thing that the call recording file does not has a clear audio and they should work on it. Rest all is just perfect. Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

Glance Networks is not at all expensive as compared to its competitors. I do will recommend Glance networks to everyone as this is the best platform for collaboration and communication. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Screen sharing is much easier now. Call recording also helps us to hear the call again if we have missed anything. Glance Networks for daily team meeting hence everyone is updated. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

The ability to screen share with customers in a minimally-invasive and secure way directly within the customer's browser. The ability to show a live webcam feed to users. The ability to draw on the customer's screen. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Sometimes a code will not work as intended with a customer's device. This can be frustrating for both the customer and I, since this product is necessary for many of our troubleshooting methods. When the product does not work on our end, it creates a higher workload and increases time to resolve issues. Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

This product is extremely helpful if you want to utilize screen share technology in a safe environment which makes both the consumer and the agent feel re-assured about the process. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

This product allows us to see the customer's screen and directly troubleshoot and guide them through the solution to any issues they may be having. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

Glance networks helps to provide easy remote access, share our screen and share our files. Video conferencing is much more easier now. Voice quality is really very good and interaction between multiple users is much more transparent and clear. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Using it on mobile is a bit issue as calls do not get connected immediately we need to try multiple times. Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

Its a great product to give demo's and build the brand image of an organisation. Very useful and Extremely productive which keeps everyone updated. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Now we can easily record our session which makes us possible to update the right information. Employees who have missed the calls can also hear the recordings. Polling and Chatting during sessions is a added feature which helps to ask questions if their are any. Review collected by and hosted on G2.com.

Phil P.
PP
Sr. Program Lead
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Glance?

Glance Networks has a nice, intuitive design. Review collected by and hosted on G2.com.

What do you dislike about Glance?

There isn't much that I can think of that I would change. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

I was just doing research for different apps. This has the potential to add benefits. Review collected by and hosted on G2.com.