# GivingFuel Reviews **Vendor:** Webconnex LLC **Category:** [Fundraising Software](https://www.g2.com/categories/fundraising) **Average Rating:** 4.7/5.0 **Total Reviews:** 96 ## About GivingFuel GivingFuel helps people and organizations fundraise to change the world. We are the world's simplest and most affordable donation platform. Accelerate your fundraising with branding control, recurring donations, Text to Give, Peer to Peer fundraising, Events & Ticketing, Employer Matching, and donor management. ## GivingFuel Pros & Cons **What users like:** - Users commend the **outstanding customer support** of GivingFuel, enhancing their overall experience and satisfaction with the software. (8 reviews) - Users appreciate the **ease of use** of GivingFuel, benefiting from its clean interface and efficient setup. (5 reviews) - Users value the **helpfulness of staff** at GivingFuel, noting their prompt responses and effective support. (5 reviews) - Users value the **easy donation tracking** with GivingFuel, appreciating its user-friendly interface and excellent support. (2 reviews) - Users appreciate the **easy setup** of GivingFuel, finding the process quick and supported by helpful live customer service. (2 reviews) - Features (2 reviews) - Integrations (2 reviews) - Users commend the **fast response time** of GivingFuel, appreciating the helpful and pleasant support they receive. (2 reviews) - Donor Management (1 reviews) - Email Marketing (1 reviews) **What users dislike:** - Users find the **clunky interface** of GivingFuel makes navigation and tasks like payment processing frustrating. (2 reviews) - Users report a **lack of customization** options for designing donation pages, limiting their creative control. (2 reviews) - Users face **payment issues** like clunky navigation and occasional software glitches affecting donation processing. (2 reviews) - Users struggle with the **inability to manually enter check donation dates** , leading to confusion and inaccuracies. (1 reviews) - Users struggle with **insufficient documentation** , making it difficult to accurately post manual data entry for check donations. (1 reviews) - Users are disappointed with the **limited access** for donor login on lower pricing tiers, affecting usability. (1 reviews) - Users express disappointment about the **missing features** in GivingFuel, specifically regarding limited field options and data visibility control. (1 reviews) - Poor CRM Integration (1 reviews) ## GivingFuel Reviews ### 1. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about GivingFuel?** The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding. **What do you dislike about GivingFuel?** At this moment, I have no dislikes regarding GivingFuel. **What problems is GivingFuel solving and how is that benefiting you?** We use this for handling donations for our non-profit organization. ### 2. Incredibly Helpful Service Reps Who Always Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about GivingFuel?** The helpfulness of the service reps are great. They are there to help with anything you need. **What do you dislike about GivingFuel?** I cannot think of anything I do not like about it. **What problems is GivingFuel solving and how is that benefiting you?** I am part of a non-profit organization that hosts an annual festival and GivingFuel helps facilitate ease of vendor payments. ### 3. Effortless Giving Management with All the Features We Need **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard S. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about GivingFuel?** Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great. **What do you dislike about GivingFuel?** Satisfied with the product and no issues. **What problems is GivingFuel solving and how is that benefiting you?** Capability for online giving and tracking. ### 4. Overall happy customer **Rating:** 4.5/5.0 stars **Reviewed by:** Heather T. | Diretor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about GivingFuel?** GivingFuel has a clean interface and is fairly user friendly. We also had no problem integrating their site to our personal website. In addition, their online support system is fast and very helpful. Our organizaiton also enjoys that you can have multiple campaigns running at one time. Finally, their ability to send giving statements at the end of the year to donors is an absolute breeze and takes a lot of the administrative task loads off of us. **What do you dislike about GivingFuel?** There are a few features I wish were allowed on the separate fundraiser pages. For example, we may have one fundraiser that wants to edit the amount they need to raise as they've received donations in physical checks but you cannot do this. **What problems is GivingFuel solving and how is that benefiting you?** The most helpful tool that GivingFuel offers for our nonprofit is the ability to have separate fundraising pages for different campaigns. ### 5. I hope you get to work with Maddy too... **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine M. | executive administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about GivingFuel?** Our church started using GivingFuel last year. Of course, I had plenty of questions along the way, but the overall experience with GivingFuel has been fantastic. GivingFuel offers a simple way to process and track giving. Add to that the wonderful people who work there! The staff is always willing to help and are so pleasant to interact with. In particular is a lady named Maddy. She has jumped in on quite a few of my requests/questions. She's quick, helpful, and kind. If you're looking for an simple, low cost technology solution that comes with a boat load of good old fashioned support, look no further than GivingFuel. And if you end up working with Maddy, well, consider yourself blessed! **What do you dislike about GivingFuel?** I wish I had the capability of hiding certain and specific data points from other users. **What problems is GivingFuel solving and how is that benefiting you?** The ability to allow different ways for people to give in a simple format. ### 6. Excellent real time support **Rating:** 5.0/5.0 stars **Reviewed by:** Marina M. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about GivingFuel?** ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving site is extremely helpful - a REAL PERSON helped me in real time and fixed an issue that the bot could not **What do you dislike about GivingFuel?** Downside is lack of customization in designing a page. **What problems is GivingFuel solving and how is that benefiting you?** easy, straightforward giving platform for donors PLUS registration for events; EASY ### 7. Easy to navigate! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria T. | Personal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about GivingFuel?** GivingFuel is easy to navigate and easy to use! I haven't been using it long however, I have been able to fulfill my thoughts and ideas with the wide variety of templates and resources. I had a small problem and the customer service was amazing to quickly fix the issue. Maddy was great! I highly recommend using GivingFuel for all of your fundraising and donation needs. **What do you dislike about GivingFuel?** I haven't been using it long enough to really have a dislike. Some of my problems have been user error and a lack of research. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel is a vital aspect of how our missionaries are supported. Because of GivingFuel, they can continue their work in many other countries and not have to worry about each donation that is sent to them. When donors log on, they are met with the ease of the website and the comfort of having a secure place to donate. ### 8. Great Client Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about GivingFuel?** GivingFuel always helps with any problems I've had. They always respond and also follow up. They are great. **What do you dislike about GivingFuel?** There is nothing so far that I dislike. Once there was an issue with my donors recurring donations disappearing, but we were able to solve it. I think it was a software issue, but it was fixed. **What problems is GivingFuel solving and how is that benefiting you?** They take donations for our nonprofit and always help with any problems that come up. ### 9. Easy fundraising software and good support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about GivingFuel?** I began using GivingFuel in early 2024, and have had a great experience thus far with navigating the software and with using help and tech support resources. **What do you dislike about GivingFuel?** Overall I have very few complaints! This is a bit nitpicky, but rearranging items on a given webpage sometimes feels a little clunky. For example, dragging and dropping an image or line sometimes takes an extra try or two to get it into the right position. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel allows the organization I work for to fundraise and manage donor data with ease. ### 10. Great Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Beth B. | Campus Rentals Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about GivingFuel?** I actually use RegFox for our summer camp program, and accidentally navigated in error to GivingFuel. Nevertheless, the customer support person, Maddy, was so helpful and showed me the reason for my confusion! **What do you dislike about GivingFuel?** No comment, since I navigated to GivingFuel in error. **What problems is GivingFuel solving and how is that benefiting you?** I hope to use it someday. I am currently using RegFox. ### 11. Great product with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tym K. | VP of Mobilization, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about GivingFuel?** It is easy to set up and use. You can make new giving pages in minutes and start receiving donations. **What do you dislike about GivingFuel?** The templates are a little limited. Which is not a big problem, but I would sometimes like more options. **What problems is GivingFuel solving and how is that benefiting you?** Similar products only allow you to link one payment gateway or have limited giving pages. With giving fuel, we can have multiple pages and multiple gateways linked to different accounts, helping our accounting staff in a massive way as they can see each page separately and not have to try and segment gifts. ### 12. Powerful Fundraising Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon C. | President & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2024 **What do you like best about GivingFuel?** Great customer service, powerful donation forms & options **What do you dislike about GivingFuel?** Wish it had a better and more flexible CRM **What problems is GivingFuel solving and how is that benefiting you?** Online donations are easily accomplished ### 13. Fast Response **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about GivingFuel?** GivingFuel gives fast response and easy to contact **What do you dislike about GivingFuel?** there is limitation for designing the donation page. **What problems is GivingFuel solving and how is that benefiting you?** Asking how to set up the Donor Account ### 14. Very easy to use and affordable system. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about GivingFuel?** Price/cost and branding integration with our websites. **What do you dislike about GivingFuel?** Posting manual data entry is not possible to get the correct date for a check donation. **What problems is GivingFuel solving and how is that benefiting you?** Creating a central database for all donations on a donor by donor and fund by fund basis. ### 15. Great company for processing payments **Rating:** 4.5/5.0 stars **Reviewed by:** Casey C. | Web Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about GivingFuel?** Ease of use for set up and walkthrough of product installation. **What do you dislike about GivingFuel?** Website is a bit clunky to navigate for processing payments. **What problems is GivingFuel solving and how is that benefiting you?** No problems as of yet! ### 16. Helpful and knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Angela G. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about GivingFuel?** Maddy was extremely helpful. She followed up the next day to make sure we didn't have any more questions. **What do you dislike about GivingFuel?** There's nothing I dislike about Giving Fuel **What problems is GivingFuel solving and how is that benefiting you?** The ease of our donors being able to donate. We have a lot of donors that only prefer to use Giving Fuel. ### 17. Givingfuel has done a lot for me, such as: educated me!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about GivingFuel?** I love Givingfuel cause I learned alot!! **What do you dislike about GivingFuel?** speedingup payment timing is my idea!!!! **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel has sigificantly improved my nonprofit by ways of Givingfuels products and everything that comes with them!! ### 18. Used Giving Fuel help feature **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about GivingFuel?** I have found GivingFuel's help feature to be extremely helpful. They are usually live but if not, they email me back later with the answer to my question. **What do you dislike about GivingFuel?** GivingFuel has some limitations in what kind of fields it has available. **What problems is GivingFuel solving and how is that benefiting you?** It helps us build pages for ongoing donations. ### 19. Great for our non-profit! **Rating:** 4.5/5.0 stars **Reviewed by:** Craig J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2024 **What do you like best about GivingFuel?** I LOVE their quick and easy chat to reach their customer service team. They are quick to explain and help answer questions. Our donors can easily access their accounts, and we can see which donors have had their credit cards declined. **What do you dislike about GivingFuel?** The payment processors has been an issue for us - we need both ACH and credit card payment options. Giving Fuel has many options, but their preferred processor doesn't accept ACH transfers. **What problems is GivingFuel solving and how is that benefiting you?** Easy way to accept donations! We love that we can easily transfer to SalesForce, and the donor usability is great. ### 20. Love Giving Fuel **Rating:** 5.0/5.0 stars **Reviewed by:** Rourke O. | President/Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2024 **What do you like best about GivingFuel?** The product is wasy to use and wqe enjoy the flexible pricing plans **What do you dislike about GivingFuel?** The 5% fee is a little high but since we don't pay a monthly fee am OK with it **What problems is GivingFuel solving and how is that benefiting you?** Ease of use and safety for donors ### 21. Great Customer Service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about GivingFuel?** Customer Service has always been great! We had a recent issue with our Billing. My customer service rep, Anca, stayed on top of it and made it a point to keep me updated until the issue was resolved. For the most part the system itself is end-user friendly, there is some room for improvement. **What do you dislike about GivingFuel?** I would like to have the ability to integrate it into our CRM for auto populating gifts. We have also experienced other platforms where the address auto populates once you start typing, we'd really like to see this same feature with GivingFuel. **What problems is GivingFuel solving and how is that benefiting you?** We use to collect our credit card donations. The donation form is connected to our website which makes it easy and convenient for donors to navigate to which is nice. ### 22. Giving Fuel Works for Us. **Rating:** 5.0/5.0 stars **Reviewed by:** Christie B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about GivingFuel?** Super easy to use, very intuitive. Love that I can create giving pages, event registration pages etc easily. On the rare occasion that I get stuck, customer service is always ready to help. **What do you dislike about GivingFuel?** Nothing. Cost is great for a non-profit etc **What problems is GivingFuel solving and how is that benefiting you?** I needed help finding and using our text to give number. Which will be a great benefit for our donors and for us to use at events. ### 23. Easy to Use. Intuitive. Effective for Donor Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about GivingFuel?** It ws simple to use and ease to get setup right away. They integrate easily with the event/ticketing software for a one-stop-shop experience. **What do you dislike about GivingFuel?** I didn't like that the lower pricing tiers didn't have any portal for donors to login themselves. That was unexpected. **What problems is GivingFuel solving and how is that benefiting you?** A platform to connect landing pages with donations or donor engagement portals. ### 24. Awesome Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about GivingFuel?** GivingFuel is easy to navigate. The features are simplistic and pletiful for what we need. We can offer reoccurring donations and multiple methods of payment in one place. Customer support is a click away and they are very responsive. **What do you dislike about GivingFuel?** We are very happy with GivingFuel and all that it offers. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel helps us reach donors near and far. Donors have the ease of donating on the go anytime and anywhere. ### 25. It's the only one I've used, but I have liked it so far! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about GivingFuel?** I love how easily it communicates with Salesforce. I love the customer service. **What do you dislike about GivingFuel?** Sometimes editing an account gets weird. I will think I have changed things in one area only to find out it didn't stick or the same info is buried somewhere else. **What problems is GivingFuel solving and how is that benefiting you?** We now have an easy way for donors to partner with us. Hardly anyone wants to send checks anymore. ### 26. Honestly, GivingFuel is exceptional. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler Z. | Business Intelligence Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about GivingFuel?** It is donor friendly, easy to make visually appealing pages, and once your hands are dirty it becomes easier and easier to make quality pages. It has to be one of the best online giving products on the market. **What do you dislike about GivingFuel?** I wish there was a way to tell the software you wanted to build a more customizable page when you needed it. It's not a fully custom product and they do not advertise as such, but when you need it, it would be helpful to have. **What problems is GivingFuel solving and how is that benefiting you?** It's so simple to link our website to givingfuel and make it feel like donors aren't leaving our website. We have fully integrated it into our online brand and our regular donors are just so comfortable with it. ### 27. Good Online Donation Forms **Rating:** 4.5/5.0 stars **Reviewed by:** Lea S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about GivingFuel?** GivingFuel is fairly intuitive. The tool provides beyond the basics. I really like having the action tool to customize the donation forms. The customer service has always been fantastic. If I get stuck on something, I can pop onto chat and get an answer back in minutes. They have always been helpful. **What do you dislike about GivingFuel?** Though this is a pretty good tool for our organization and does provide a lot of customization, I would like to see even more customization. I also wish there were more learning videos on CSS through their site so I could really make my online form pop. **What problems is GivingFuel solving and how is that benefiting you?** We use GivingFuel for our online donation forms. We can set up multiple donation forms and pages. It is a simple tool not just for us, but also for our donors. We can also track from year to year with their reports. ### 28. Best custumer service from a fundraising platform I've ever experienced! **Rating:** 4.0/5.0 stars **Reviewed by:** Cassie F. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about GivingFuel?** The customer service and help center has been incredible. They have been awesome when I needed support, reports, and assistance. I haven't experienced another platform with the standard of support I have with GivingFuel. Super easy to customize campaigns and giving pages. Very user-friendly! **What do you dislike about GivingFuel?** The reporting is not as in-depth as I would like. There are fairly basic reports in the fundraising world that you cannot pull in GivingFuel. The reporting accessibility could use improvement. **What problems is GivingFuel solving and how is that benefiting you?** It is really easy to take donations, register for events, & manage recurring donors. Our donors can easily access their giving and update their information. We've been able to create new campaigns within minutes and manage our fundraising pages without significant IT help or experience. ### 29. Review for Giving Fuel by Melissa Humphrey **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa H. | Team Field Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about GivingFuel?** They help the org I am associated with process financial gifts. I also like how user friendly the website management is. **What do you dislike about GivingFuel?** It isn't small org friendly. Because I am not an administrator, I cannot use all of the tools for my pages in Giving Fuel. It leaves me needing to utilize other programs for donor management, and I do not like this. I would like to have access to the Contacts tab for my pages without having to see the rest of the organizations donors. **What problems is GivingFuel solving and how is that benefiting you?** They don't seem to be solving any problems for me. The other features that Giving Fuel offers are for larger operations. I try to limit my interaction with Giving Fuel for that reason. I did currently have to reach out to Giving Fuel and had an interaction with Jonnie. He responded quickly and professionally. I wish he had taken a little initiative to look into the issue instead of sighting policy. It was evident that a transaction process had failed either with Giving Fuel or the donor's bank. I was looking for confirmation that the error was not on the Giving Fuel side, not an understanding of how the policy is set up. ### 30. Quality Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Donor Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about GivingFuel?** I love that there are real people, in real-time, answering my pressing questions so that I can be informed in my relationships with donors. **What do you dislike about GivingFuel?** There are some formatting features still being ironed out by their web designers! **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel has helped us keep track of donors/donations at a high level with benefits like a donation page designer! ### 31. Simple and Effective! **Rating:** 5.0/5.0 stars **Reviewed by:** SA East Y. | Volunteer Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about GivingFuel?** GivingFuel provides a variety of seamless, easy-to-use templates that make page creation a breeze! I was able to make a successful giving campaign in under 30 minutes. **What do you dislike about GivingFuel?** I'm a Wix user, so when trying to manipulate features in the template such as color, text, & visual appeal I found it to be a bit basic. I wished that I was able to do bit more with the aesthetics of the page. **What problems is GivingFuel solving and how is that benefiting you?** As a non-profit, YoungLife relies heavily on donations and fundraising. GivingFuel allows our team to reach our donors via email and social media without spending hours on a campaign set up. We like that it's user-friendly and templates are provided to save us time. ### 32. Speedy Assistance with Positive Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about GivingFuel?** Ease of reporting, exporting data, building pages, and good customer service. **What do you dislike about GivingFuel?** The fees. It would be great if there were a fee cap or system that didn't bass the fee off a percentage of the larger transaction. **What problems is GivingFuel solving and how is that benefiting you?** Online giving opportunities that are easy to manage and provide the opportunity for branding and customization as needed. It's great that my admin team can manage and build the pages--giving my small shop a lof of flexibility. ### 33. The best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha W. | Sr. Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about GivingFuel?** Whether you're an expert at GivingFuel or new to the site, the customer service team is fantastic. They are willing to help every step of the way and are very responsive. **What do you dislike about GivingFuel?** Sometimes you have to go with TicketSpice for registration & donation options combined. I started creating a sheet in GivingFuel only to find out that TicketSpice would work better for what I was trying to accomplish. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel is a one-stop shop for our donors to make a quick donation just through a link. These donations could be event specific, cause specific, etc. This helps keep things on our end organized by being able to identify where money is coming in from. ### 34. The kindest support team you'll ever meet **Rating:** 4.5/5.0 stars **Reviewed by:** Priya C. | Client Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about GivingFuel?** GF Support staff feel like they are your friends and they care about not only getting you an answer to your questions but the quality of that answer. Aaron is the single best support staff member from any company's support team I have ever met or worked with. You are in great hands with Webconnex support. **What do you dislike about GivingFuel?** Nowadays I have nothing to complain about with regard to support. Any complaints are from the past and no longer apply. **What problems is GivingFuel solving and how is that benefiting you?** We are an interesting client because we represent 50+ clients. As such, the quality of support that Webconnex provides reflects on my company at the end of the day. Because of this it means that much more to me that Webconnex cares about the quality of the answers I have to pass on to my team. For example, one of our clients was having login issues and no amount of troubleshooting seemed to solve the issue. It also definitely seemed to be an issue on the client's end (network or hardware issue) - still, knowing it was not an issue on Webconnex's end, Aaron worked tirelessly to help our clients get to the bottom of the issue and help them feel heard. Aaron is just amazing at his job. ### 35. Great product and excellent service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | Marketing & Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about GivingFuel?** GivingFuel has also been a simple and convenient way to track our donations. Downloading donation reports is a straightforward process, and transactions are easy to filter (recurring, declined, first-time donors). The customer support is very responsive and helps resolve questions quickly. It's also super simple -- you just need to open a live chat and ask a question! **What do you dislike about GivingFuel?** It may be a bit difficult to get used to the interface at first, but again, the support staff (especially Aaron!) is incredibly responsive and willing to help. **What problems is GivingFuel solving and how is that benefiting you?** We solicit donations from various places -- social media, advertisements in local shops, flyers, and our website, to name a few -- and GivingFuel conveniently allows us to store all those donations in one location. ### 36. Requested help via the chat window for an issue I was having **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about GivingFuel?** I like the straightforward format that makes it easy to find the information I need for monthly reconciliations. **What do you dislike about GivingFuel?** I don't like that data from archived pages are automatically removed from data downloads. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel makes it easy for us to separate funds according to donors' intentions. ### 37. Overall Excellent, Definitely Hope for Software Changes Too **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about GivingFuel?** The cost compared to our previous product is excellent. We also like how the entire software is web-based, with no need to have downloaded software or program on a dedicated computer. **What do you dislike about GivingFuel?** While we love the chat feature, we certainly would love a way to make phone calls to a customer service rep at any moment (during business hours, of course!). Moreover, we often feel like we are trying to fit a square peg into a round hole for some of the ways we want the product to service our guests. **What problems is GivingFuel solving and how is that benefiting you?** Most recently, GivingFuel has been helping to provide a better peer-to-peer giving solution for mission trip participants. While it still is far from perfect, the most recent solution has been a good start. ### 38. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about GivingFuel?** Their availability to answer setup questions. **What do you dislike about GivingFuel?** The fees charged for credit card/ach processing. **What problems is GivingFuel solving and how is that benefiting you?** Registration for events and taking payments online. ### 39. Webconnex Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Paula J. | Operations Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about GivingFuel?** The service with Webconnex staff is always positive. Every issue experienced is resolved, explained and handled. I value that we work in the same community. To me Webconnex is Giving Fuel. **What do you dislike about GivingFuel?** Is this a required question? There is nothing I dislike. **What problems is GivingFuel solving and how is that benefiting you?** easy interface, reports are easily retrieved, solutions are quick and timely ### 40. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Katie P. | Development Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about GivingFuel?** Giving Fuel has multiple easy ways to set up & manage customized pages for donations, search for donations, and manage donors. **What do you dislike about GivingFuel?** Each donor needs to use a unique email, or they will be bundled into the same account. This is only an issue if you have older donors without emails but still want to donate by credit card. **What problems is GivingFuel solving and how is that benefiting you?** It allows us to have a customizable donation page that we can easily attach to our website and donor emails. ### 41. They do a great job and respond well to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about GivingFuel?** The simplicity of setting up pages and getting started **What do you dislike about GivingFuel?** The pricing structure is a little tough on smaller places. Paying almost %10 unless you pay a monthly fee is a little steep **What problems is GivingFuel solving and how is that benefiting you?** I have not problems currentally ### 42. GivingFuel experience with Aaron **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about GivingFuel?** I can easily see all transactions that have been submitted, completed or declined. I like how I can add notes or messages and help setup recurring for our customers as to number of payments or change information as needed. **What do you dislike about GivingFuel?** There were just one or two confirmation emails that the reference number presented complete was that of a declined transaction. But not to worry, I check on the report I download. Also, we have a few customers who were trying to use American Express. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel was able to flag transactions that appeared suspicious and needed review and approval on the gateway portal. For example, one was a real customer, while the other was not. So the suspicious customer I reported to Aaron. ### 43. So user friendly!! **Rating:** 4.0/5.0 stars **Reviewed by:** Adriana P. | Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about GivingFuel?** I love how user friendly it is! We have been using givingfuel for about a week and we have already created three pages that we need for upcoming events! The staff has been amazing as well! **What do you dislike about GivingFuel?** Although it is easy to use, it definitely takes getting "used"to the system. Nothing that can't be solved in a couple hours and with some assistance! Aaron has been super helpful for this! **What problems is GivingFuel solving and how is that benefiting you?** We are able to make more dynamic pages. Before our donation page did not look the best and we had to go through multiple systems. ### 44. Outstanding front end for donation processing at a great price. **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred S. | President/Campaign Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about GivingFuel?** I like the ease of using the software, and I encourage all my clients to switch over to GivingFuel for the great value it provides. Three percent for processing plus $59/month is an excellent price. My clients often come to me having paid 4% or 5% per transaction. I feel that I am giving my clients instant good value when I switch them over to GivingFuel. **What do you dislike about GivingFuel?** I would like to be able to customize how my pages appear on desktop, tablet and mobile devices as I am able to do in the Dive WordPress environment for my web pages. **Recommendations to others considering GivingFuel:** Give them a try. You'll pay 3% processing fee per transaction and they allow you to raise your first $5,000 at no charge; then $59 per month for the interface. **What problems is GivingFuel solving and how is that benefiting you?** I have found that rather than use different kinds of pages for different fundraising campaigns, I can often create multiple features on one page and hide or show what I need depending on my needs. One month, I may be pushing an event that involves selling sponsorships and tickets. The next month, I might simply be asking donors to match a previous donation. By hiding/showing the different elements I need for each kind of campaign, I can do a variety of different kinds of fundraising from one page. ### 45. Versatile Program With Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Brendan S. | Connections Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about GivingFuel?** GivingFuel not only gave our church a cost-effective platform for collecting contributions but also has a variety of other ways to engage our community without creating separate collection systems. **What do you dislike about GivingFuel?** My only issue with GivingFuel so far has been working with an unfamiliar interface. While there are a wide variety of options, it is not always intuitive, which has led to my engaging with the (very helpful) tech team at GivingFuel. **Recommendations to others considering GivingFuel:** GivingFuel is a cost-efficient, expansive fund collection system. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel has allowed us to engage our community for financial contributions in a variety of ways under one collection system. We are able to have distinct ways to collect for events, merchandise, and recurring contributions without having to juggle multiple systems. ### 46. Fantastic product paired with fantastic support. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | Technology Integration Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about GivingFuel?** GivingFuel provides a flexible product that has helped us elevate our fundraising game. The product support team is incredible and always willing to help. Even when they don't know the answer immediately they work together and research to find the answers. They are also willing to take feedback to improve their product. **What do you dislike about GivingFuel?** While they are responsive via chat, I do wish phone support was more available. At times it would be easier to explain certain situations and get instructions via phone, but that is a small critique since they do well responding via chat/e-mail and always work toward a solution. I do also wish donor profiles were more robust with the ability to combine constituents into a household for combined giving records, etc. **What problems is GivingFuel solving and how is that benefiting you?** GivingFuel provides us with multiple payment gateway options (including options to reduce fees for payment processing) and a flexible system that makes it easy to build fundraising pages. ### 47. Giving Fuel and Aaron are the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim B. | Director of Operation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about GivingFuel?** Giving Fuel is easy to use, has great reporting and its customer service is stellar. **What do you dislike about GivingFuel?** The only thing that is a bit tricky is understanding the payment gateways. We started with WePay and then moved to NMI Cornerstone in order to ACH. There were a few steps that were needed and although I received great video's on how to do things, there was one step that wasn't mentioned in order to get my pages to show the ACH feature. This was to go into Basic Setup and change from WePay to NMI. However, since customer service is so great - it was only a matter of minutes until my mystery was solved! There is only one more feature we would like, that we do not. Many donors want to remain anonymous, and there is no way to do that with Giving Fuel. **Recommendations to others considering GivingFuel:** I came from both a nonprofit and a high-tech background. I managed a helpdesk for 15 years and know world-class customer service. Aaron and his co-workers deliver! They are fast to respond, knowledgable, courteous and follow through - almost unheard of in today's customer care world. **What problems is GivingFuel solving and how is that benefiting you?** We came from another organization that used Donor Elf. We are newly incorporated and have complicated donor management and reporting needs. Most of our needs are met. ### 48. I needed some changes on our account. Just blown away at the customer service and speed of service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about GivingFuel?** I like their customer service. They really got me out of a bind! **What do you dislike about GivingFuel?** It could be a little more user-friendly. **What problems is GivingFuel solving and how is that benefiting you?** They are helping us with our online giving. ### 49. They are always quick to help and easy to communicate with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about GivingFuel?** Small business feel and help from a real person. Their service is great for my needs as well in terms of what they provide through their platform. I needed a lot of help learning details of the platform initially because my boss wasn't super helpful so I was learning on my own, and the Giving Fuel staff really helped me get things figured out quickly. They are also all so kind! **What do you dislike about GivingFuel?** Nothing that I've come across! They provide more details than I need personally in terms of fundraising stats, but it's all well organized and I'm able to see what I need to see easily. **Recommendations to others considering GivingFuel:** They are so helpful and friendly, and they provide a great service! **What problems is GivingFuel solving and how is that benefiting you?** As a fundraiser for a nonprofit I founded, I value the way they give a clear and accessible way for people to sign up to give. This is crucial for my nonprofit, and I deeply value the professionalism and credibility that I can establish through using their platform. ### 50. Easy & Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about GivingFuel?** Giving Fuel made accepting donations super easy. I could also adjust online forms and include notes easily at donors' requests. I recently had a demo with Aaron. He did a great job of highlighting GF's awesome features. I loved how easy it was to set up online donation forms, create different giving purposes, and make changes at the click of a button. **What do you dislike about GivingFuel?** There isn't anything I dislike about Giving Fuel. We started with Giving Fuel and then changed to a different software for different reasons. However, we really liked how GF works and we're considering using the platform again. **What problems is GivingFuel solving and how is that benefiting you?** Giving Fuel is user-friendly. Sometimes we'll have a new person coming into our organization, so GF's clean and effective interface makes cross-training very smooth. ## GivingFuel Discussions - [What is GivingFuel used for?](https://www.g2.com/discussions/what-is-givingfuel-used-for) - [View GivingFuel pricing details and edition comparison](https://www.g2.com/products/givingfuel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+21%3A32%3A57+-0500&secure%5Bsession_id%5D=1b0929ca-1443-457b-9f74-39a2ef4d5ac4&secure%5Btoken%5D=53f9d38ede5b1005621cdbc3020793f7f9f0e519dd7a8e1bf075a10eb1e46b97&format=llm_user) ## GivingFuel Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Marketing** - Email Marketing - Direct Mail Tools ## Top GivingFuel Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [Donorbox](https://www.g2.com/products/donorbox/reviews) - 4.6/5.0 (1,448 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - 4.7/5.0 (2,097 reviews)