Benjine G.

UX Designer

Small-Business (50 or fewer emp.)

9/23/2024

"GitBook Enthusiast"

5/5

What do you like best about GitBook?

Gitbook has a great suite of rich text features for creating documentation - keeping it basic and the available styles look very elegant. The limited adaptability is a positive because it allows options, while also keeping things simple. We recently used it for an initiative where our partners were very satisfied with the results and the ability to use it for an event as supporting materials. It was very easy to implement. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

I felt slightly disoriented relating to navigation at times, but once the support team helped me with how the functionality is structured, it was easy to get around. There were a few technical glitches, but the support team is extremely responsive and working on any glitches that might arise. Review collected by and hosted on G2.com.

What problems is GitBook solving and how is that benefiting you?

We needed something that is quick to learn and quick to deploy, which multiple users can edit and review and which could be accessed via a link by event attendees. It is also useful as a way to host software development toolkits and other outputs from our initiatives. We also use it for documentation of our open source products. Review collected by and hosted on G2.com.

GitBook Reviews & Product Details

GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for both save / merge (async) and real-time collaboration on any doc. GitBook is free for open-source projects, non-profit orgs and students.

Seller

GitBook

Languages Supported

English, French

Product Description

GitBook is a modern publishing toolchain.

Overview by

Mallory Mullan

Pricing

Pricing provided by GitBook.

Free

1 user

Team

$8 / User

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GitBook Integrations

(2)

Integration information sourced from real user reviews.

GitBook Reviews (175)

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Jorge D.

Game Programmer and Game Director

Small-Business (50 or fewer emp.)

11/12/2025

"Gitbook is the best place to make your website!"

5/5

What do you like best about GitBook?

I could upload a website completely free. Setting up and editing the website is extremely easy and intuitive, and best of all, I received very fast and helpful response by the team.

Natasza was so eager to help. She's the best! Review collected by and hosted on G2.com.

What do you dislike about GitBook?

Its a little bit unclear and messy right now when it comes to their plans. It seems like you have to ask for permission for the community plan, which is simply what Gitbooks would claim is for free anyways. I'm not sure why they need you to make a formal request for something like this, but the team answered me really fast and approved my application to the community plan so it wasn't really a big problem. Review collected by and hosted on G2.com.

Ana N.

Managing Director

Management Consulting

Small-Business (50 or fewer emp.)

9/11/2025

"It is rather simple and provides many functionalities that we needed."

5/5

What do you like best about GitBook?

GitBook is incredibly user-friendly and intuitive, making it easy to organize, structure, and share content with both internal teams and external stakeholders. The clean interface, collaborative features, and seamless publishing process allow us to maintain professional documentation without needing advanced technical knowledge. It’s also very flexible and scales well as our projects grow. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

There’s not much to dislike, but maybe more advanced formatting options would make it even better. Review collected by and hosted on G2.com.

What problems is GitBook solving and how is that benefiting you?

GitBook helps us centralize and simplify our documentation, which is especially important for a non-profit organization that works with diverse teams and volunteers across different countries. Instead of scattered files and hard-to-track updates, we now have one accessible, well-structured hub where everyone can easily find and contribute to resources. This saves us time, improves collaboration, and ensures continuity even when team members change. Review collected by and hosted on G2.com.

Josh S.

Database & Systems Coordinator

Small-Business (50 or fewer emp.)

5/29/2025

"Clean and organized documentation for my teams!"

5/5

What do you like best about GitBook?

I enjoy the built-in page organization structure and the rich searching features that highlight specific pages and headers where search terms appear. My teams frequently need to reference our SOPs to accurately complete our work, so it is very helpful to be able to rely on more consistent searchability compared to disorganized storage in Google Docs. Additionally, the customer service and support has been quick, responsive, and helpful. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

For teams that primarily or exclusively use the web editor as opposed to local repositories synced with GitHub, I would like more documentation and features for creating a backup of my documentation that's cleaner than downloading all of the docs as PDFs. Review collected by and hosted on G2.com.

What problems is GitBook solving and how is that benefiting you?

My team does data entry, among other things, which means we have accumulated many specific processes over the years. We previously documented these in Google Docs, but found the search capabilities in Drive lacking, which meant that folks did not use SOPs which would then eventually become out of date. Our team has found GitBook much more reliable to keep our docs organized, up-to-date, and easy to search through to find information. And we've found that the easier it is to use the SOPs, the more likely it is that they are maintained. Review collected by and hosted on G2.com.

Mariam M.

Platforms Director

Mid-Market (51-1000 emp.)

8/18/2025

"A transformative documentation experience"

5/5

What do you like best about GitBook?

The intuitive interface, accessibility, ease of use, versioning, rich content formats Review collected by and hosted on G2.com.

What do you dislike about GitBook?

It would be great if we could select "Apply header to all pages" so that we have one common banner in all pages especially when we need to update it. Review collected by and hosted on G2.com.

What problems is GitBook solving and how is that benefiting you?

GitBook has transformed how our organization creates and shares product guides and playbooks, presenting our documentation in a neat and well-organized manner. The intuitive interface allows our team to quickly build comprehensive guides while maintaining accessible formatting that serves diverse audiences. For an organization like ours working on tech for social impact, GitBook enables us to transform documentation into a strategic asset that amplifies our mission. Review collected by and hosted on G2.com.

Ben S.

Professor

Small-Business (50 or fewer emp.)

11/5/2025

"Effortless Documentation and User-Friendly Experience"

5/5

What do you like best about GitBook?

Very easy to use and focuses on creating documentation. Easy for users to review the documentation. It also syncs with a number of different services. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

For me, GitBook works very well. I think the organization -> docs structure is a bit odd, but it isn't a big deal. Review collected by and hosted on G2.com.

Chrystel N.

Conseiller principal en solutions infonuagiques

Enterprise (> 1000 emp.)

9/15/2025

"GitBook is an amazing tool for us and our students at Polytechnique Montréal."

5/5

What do you like best about GitBook?

Ease of use, ease of implementation. I use it every day as a teacher and share labs with my students through GitBook, and they love it much more than receiving lab tutorials as Word documents. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

I think that when you set up your organization, the wizard should show you the kind of default URL it will generate, so you can get an idea of how your subdomain will look. Review collected by and hosted on G2.com.

Marc X.

Director

Small-Business (50 or fewer emp.)

11/25/2025

"Modern UI and Generous Free Tier, But Some Limitations"

3.5/5

What do you like best about GitBook?

Very modern and beautiful UI, highly competitive features and technology, and very generous free tier. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

Would be my first choice however it's not open source and I am very cautious of potential lock-in whether it was intentional by the vendor or not as dependence on a technolgoy that isn't open source may cause issues in the future Review collected by and hosted on G2.com.

Federico C.

Project Manager

Small-Business (50 or fewer emp.)

10/23/2025

"GitBook - The best tool to create your's OSS wiki"

4.5/5

What do you like best about GitBook?

GitBook is an excellent tool for creating open and easy-to-read documentation for open source software or programs. I am truly impressed by how simple it is to set up, manage, and customize your own wiki with it. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

There isn't much to criticize, although the pricing could be an issue. If you don't have an OSS, the costs are quite high. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

7/2/2025

"The documentation effect of GitBook is very beautiful"

5/5

What do you like best about GitBook?

1. The synchronization with the GitHub repository is excellent.

2. The generation format of the document and the presentation page are very beautiful. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

It would be nice to have a local desktop application like GitHub Desktop, so I can edit documents locally, since real-time access to the Internet is not so easy in some countries or locality. Review collected by and hosted on G2.com.

What problems is GitBook solving and how is that benefiting you?

He can help us more easily manage and edit the documentation of our open source software projects, the important thing is that it generates documentation is also very beautiful, even if we do not know how to make a beautiful technical documentation for the team, using it will make this thing easier. Review collected by and hosted on G2.com.

Erwin V.

Data Analyst Volunteer

Small-Business (50 or fewer emp.)

3/27/2025

"Gitbook almost perfectly bridges coding and documentation"

4.5/5

What do you like best about GitBook?

- Very easy to implement. Without external need, I had setup the docs within half an hour. I got a free call with support anyway but that was not needed at all.

- Development Workflow Integration: Easily edit documentation directly within our codebase or via Gitbook’s intuitive editor.

- Unified Documentation Platform: Supports both technical (including API endpoint docs) and user-friendly documentation in a single platform.

- GitHub and GitHub Actions Integration: Streamlined and efficient automation through GitHub integrations, which makes it possible to have docs updates in a flow whenever an update on the application is made.

- Nice looking documentation: I just like the layout of Gitbook. Which matters when people have to read your documentation. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

Currently lacks functionality for automatically triggering documentation updates based on code changes, requiring manual intervention. Review collected by and hosted on G2.com.